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Pacificakes customer feedback survey
Thank you so much for choosing Pacificakes! Our top priority is to make sure our customers are completely satisfied with our natural products and friendly service. Please take a moment to complete this feedback survey to help us make your experience even better in the future - and let us thank you for your time with a free cupcake or cookie! Just mention this survey on your next visit.
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* Indicates required question
How did you find Pacificakes?
*
Website
Facebook
Other online source
Word-of-mouth, reference
Saw storefront
Other:
Why did you choose Pacificakes over other bakeries?
*
Please select no more than 2 options
Taste
Quality of ingredients
Location/convenience
Customer service
Variety of products
Natural products
Other:
Required
What new promotional programs would interest you?
*
Please select no more than 3 options
New customer referral rewards
"Buy 10, get the 11th free" punchcard
Catering for work/social events
Baking lessons and recipes
Gifts for posting online reviews of Pacificakes
Design your own cupcake contest
Other:
Required
What % of your monthly baked goods, on average, do you buy at Pacificakes?
*
0-10%
10-20%
20-40%
40-80%
80-100%
What are your favorite menu items?
Your answer
What new menu items or services would you like to see at Pacificakes?
Your answer
Do you have any other suggestions for Pacificakes to make the customer experience even better?
Your answer
How would you rate Pacificakes and other bakeries?
*
For each store you have visited, please assign a score based on your overall quality impression (1=terrible, 3=average, 5=excellent)
1
2
3
4
5
Pacificakes
Sprinkles
Tea Cakes
Mazzetti's
Safeway, Lucky, other supermarket
Costco, Walmart, other warehouse store
Other cafe/bakery
1
2
3
4
5
Pacificakes
Sprinkles
Tea Cakes
Mazzetti's
Safeway, Lucky, other supermarket
Costco, Walmart, other warehouse store
Other cafe/bakery
Where do you live?
*
Pacifica
San Francisco
North Peninsula (Daly City, SSF, etc.)
South Peninsula (San Mateo, Palo Alto, etc.)
Other:
How many times per month, on average, do you buy baked goods?
*
1 or rarely
2
3-5
More than 5
What is your household size? (# of persons)
*
1
2
3-5
Larger than 5
What is your age?
*
Under 18
18-24
25-35
36-50
Over 50
What occasion(s) do you usually buy Pacificakes products for?
*
Please select no more than 3 options
Birthday party
Work event
Home consumption
Spur of the moment
Treat for children
Other:
Required
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