HGH SYSTEMES INFRAROUGES - CLIENT SATISFACTION SURVEY

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Before the commissioning

1. Please indicate your level of satisfaction with the following items:

Completely satisfied

Satisfied

Unsatisfied

Completely unsatisfied

Not applicable

Quality of communication with the HGH contact

Time taken to attend to commissioning

Consideration of your comments

Clear selection

Commissioning work

2. Please indicate your level of satisfaction with the following items:

Completely satisfied

Satisfied

Unsatisfied

Completely unsatisfied

Not applicable

Course of the commissioning

Cooperation between your team and the HGH technician

Clear selection

Training

3. Please indicate your level of satisfaction with the following items:

Completely satisfied

Satisfied

Unsatisfied

Completely unsatisfied

Not applicable

All the required subjects have been treated

The subjects have been clearly explained

Quality of the user manual

Clear selection

4. If you are not satisfied with any of the above subjects, please indicate why:

5. In your opinion, the training was:

long enough

too long

too short

Clear selection

6. Do you feel now that you can operate the system properly?

Yes

Clear selection

General comments

7. Are you overall satisfied with this service?

I am satisfied

I am not satisfied

Clear selection

8. What is your opinion about HGH image?

Very high

High

Low

Very low

Clear selection

9. If you are a regular client, what do you think about the evolution of the quality of our services?

In improvement

Stable

In regression

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10. Do you have any additional comment or suggestion?

11. Your society: *

12. Your name:

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