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Kiehl's Customers survey
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* Indicates required question
Do you know the Kiehl’s brand?
*
Yes
No
Required
How did you know Kiehl’s?
*
Choose
From a friend
From its website
From a physic shop
From an advertising
Did you already buy Kiehl’s products?
*
Yes
No
Required
What types of products do you buy?
*
Skin products
Hairs products
Men products
Women products
Other:
How many times do you buy Kiehl’s products?
*
Choose
Once a week or more
About once per month
About every three months
Less often
What amount do you spend in Kiehl’s products each year?
*
Choose
Less than $50
Between $51 and $100
Between $101 and $200
Between $201 and $300
Between $301 and $400
Between $401 and $500
More than $500
Why do you go in Kiehl’s shops?
*
For pleasure
For advice
For specifics skin/hair problems
For quality
Other:
What do seek when you buy a Kiehl’s product?
*
Trust
Performance
Innovation
Natural ingredients
Other:
What are your main motivations to buy Kiehl’s products?
*
Health and wellness
Environmental concerns
Social concerns
Scientific efficiency
Quality made
Other:
What are your feelings when you are in a Kiehl’s shop?
*
Uneasiness
1
2
3
Confidence
What are your feelings when you are in a Kiehl’s shop?
*
Boredom
1
2
3
Serenity
Do you consider yourself as a loyal consumer?
*
Not loyal at all
1
2
3
4
5
Really loyal
According to you, what best define the Kiehl's brand?
*
Your answer
What is your gender?
*
Woman
Man
Required
How old are you?
*
Choose
Between 15 to 24 years old
Between 25 to 34 years old
Between 35 to 49 years old
More than 50 years old
What is your professional category?
*
Farmer / Artisan / Storekeeper / Entrepreneur / Liberal profession
Executive or upper intellectual profession
Intermediate profession
Employed
Worker
Retired
Job seeker
Housewife / House husband
Student
Other:
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