Law Library Satisfaction Survey

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Thank you for taking the Law Library Satisfaction Survey! This survey should take approximately 10-15 minutes to complete. Your replies will be kept confidential.

Are you a... *

(choose one)

Please indicate which source you prefer to use to find information:

Television, Radio, Newspapers, or Magzines

The internet

Bookstores

Other libraries (besides the Law Library)

This Law Library

Other:

Clear selection

Why do you come to the Law Library?

(check all that apply)

Studying alone

Studying in groups

Research

Legal Analysis, Writing, and Research (LAWR) projects

Law Journal projects

To use Westlaw/Lexis printers

Instructor-led activities

Meetings or events

Other:

How satisfied are you with the following Law Library services?

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Borrowing books and other materials

Using books and other materials in the Law Library

Using library facilities (e.g., tables, chairs, study rooms, copiers, etc.)

Accessing online databases

Accessing the Law Library online catalog

Interlibrary loan

Assitance provided by Law Library circulation staff (e.g., staff who assist with checking out materials)

Assistance provided by Law Library reference librarians?

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Borrowing books and other materials

Using books and other materials in the Law Library

Using library facilities (e.g., tables, chairs, study rooms, copiers, etc.)

Accessing online databases

Accessing the Law Library online catalog

Interlibrary loan

Assitance provided by Law Library circulation staff (e.g., staff who assist with checking out materials)

Assistance provided by Law Library reference librarians?

Clear selection

If you selected "Very dissatisfied" or "Dissatisifed" for any of the services above, please let us know why:

Which of the following most impacts your satisfaction with the Law Library?

Convenience of location

Accessibility of information

Range of services offered

Availability of assistance when requested

Physical environment

Other:

Law Library Collections & Resources

Which Law Library on-site collections have you used in the past year?

(check all that apply)

Reserve materials (located behind the Circulation Desk)

U.S. case reporters, digests, statutes, or regulatory materials (on the 3rd floor)

New Jersey materials (on the 4th floor)

Other state materials (on the 4th floor)

U.S. government documents (on the 4th floor)

International law materials (on the 5th floor)

Law Journals and Periodicals (multiple locations)

Microform materials

Treatises, hornbooks, and other secondary sources

Other:

Please rate your level of satisfaction with the Law Library's Collection for meeting your research needs:

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Books

Law Journals and Periodcials

Government Documents

Electronic Resources

Other media (DVDs, etc.)

Clear selection

If you selected "Very dissatisfied" or "Dissatisfied" for any of the categories above, please let us know why:

In the past year, have you found information in the Law Library...

(check all that apply)

On your own

Using the Law Library's website (including the online catalog and databases)

Using the Law Library's printed guides and signs

WIth help from a reference librarian or other staff member

Other:

Please indicate your agreement with the following statement: Locating information in the Law Library has been simple and easy

(where 3 indicates "Neutral")

Strongly disagree

Strongly agree

Clear selection

Please indicate your agreement with the following statement: I am often successful finding the information that I need in the Law Library

(where 3 indicates "Neutral")

Strongly disagree

Strongly agree

Clear selection

Law Library Services

If you have visited the Law Library in the past year, did you interact with or receive assistance from any Law Library staff?

Yes

Clear selection

If you did not interact with or receive assistance from a Law Library staff member, please select the best reason why:

I did not need assistance

I could not locate a staff member

I did not know who to ask for help

Staff members were too busy helping other people

Other:

Clear selection

If you interacted with or received assistance from a staff member, please let us know about your experience, and if it could be improved.

Please rate your level of satisfaction with the Law Library's circulation staff (i.e., staff and student workers who may assist you from the Circulation Desk, in front of the Reserves Room)

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Courtesy

Knowledge and ability to help answer questions

Prompt retrieval of requested Reserve materials

Clear selection

Please rate your level of satisfaction with the Law Library's reference staff (i.e., reference librarians who may assist you from the 3rd floor Reference Desk)

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Courtesy

Knowledge of the Law Library collections

Explanation of Law Library collections and resources

Ability to help you locate and retrieve relevant information

Clear selection

If you selected "Very dissatisifed" or "Dissatisfied" for any aspect of your experience with library staff, please let us know why:

Law Library Facilities

How often do you visit the Law Library in person?

(choose one)

Daily

Once or twice per week

Weekly

Once or twice per month

Rarely

Never

Clear selection

What is the most convenient time for you to use the Law Library

(choose one)

Weekday mornings (8 AM - noon)

Weekday afternoons (noon - 5 PM)

Weekday evenings (5 PM - 9 PM)

Weekday nights (9 PM - midnight)

Weekends

Clear selection

Which areas of the Law Library are you most likely to use for studying or research?

(choose all that apply)

3rd floor reading room

3rd floor study carrels

4th floor study carrels

4th floor group study room

5th floor study carrels

5th floor group study room

I don't use the Law Library for studying or research

How satisfied are you with the following aspects of the Law Library's facility?

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Cleanliness

Lighting

Noise level

Adequate desk space

Accessibility

Printers

Copiers

Climate control

Weekday hours

Weekend hours

Study rooms

Clear selection

If you selected "Very dissatisifed" or "Dissatisfied" for any of the aspects listed above, please let us know why:

Law Library Website

How often do you visit the Law Library's website

(http://lawlibrary.rutgers.edu)

Daily

Once or twice per week

Weekly

Once or twice per month

Rarely

Never

Clear selection

Which sections or features of the Law Library's website do you use most often?

(choose all that apply)

Homepage (hours, news updates, announcements)

Research Resources (HeinOnline, CCH IntelliConnect, BNA, etc.)

Student Services

The Law Library's online catalog

New Books

Interlibrary loan

Digital Collections

Government Documents

Foreign & International

New Jersey Resources

Social Media (Twitter, Facebook)

Quo Vadis, the Law Library Blog

Other:

What features of the website do you find most helpful or unhelpful? What, if anything, would you like to see changed?

Would you be willing to provide further feedback to library staff regarding your survey responses?

(Optional)

Yes

Clear selection

If you answered "Yes" above, please provide your name and email address:

THANK YOU! Your input will help us to better serve you.

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