Customer Feedback

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Customer Feedback

In our goal towards continual improvement, we request your valuable feedback to understand and gauge your expectations on the services of DESCON. We kindly request you to please take some time to participate in the Customer Feedback Survey and give us an opportunity to serve you better.

Your Request for Quotation [Services / Products] was attended promptly? *

How was your Inquiry handled by DESCON's Sales team? Was it to your satisfaction?

YES

Required

In case if the ANSWER to the above is "NO" please give your comments.

Which kind of information / response was missing?

DESCON personnel's assistance was required for your requirement? *

Did you require any personnel visits / assistance to resolve your issue related to equipment / services taken from DESCON ?

YES

Required

DESCON prices were competitive ? *

How did you feel about the prices offered by DESCON

Does the equipment offered was meeting the specifications? *

Did the solution offered by DESCON was meeting your requirments?

YES

Required

Was the equipment delivered in time? *

How was the equipment delivery schedule?

Good

Moderate

Not Satisfied

Required

Has the DESCON supplied equipment commissioned in time? *

Did you face any problems during commissioning due to lack of support from DESCON?

Commissioning was done in time.

Commissioning assistance was required. Response from DESCON was satisfactory.

Telephonic assistance was provided

Did not get assistance. Commissioning was delayed!.

No Comments

Required

Any Services from DESCON was pending? *

Did you feel any incompleteness in terms of equipment / services offered?

Documentation was not provided.

Training was Not provided

Required

Was the Services "Chargeable" basis? *

Did you receive any Invoice for the Services [not for equipment] from DESCON??

YES

Required

Any Spare parts were requested by you ? *

did you require any spares?

YES

Required

Would you recommend DESCON to anyone? *

How do you feel about DESCON as a partner in business?

YES

May be Yes / May be No [neutral]

Mostly YES

Depending on Requirement - YES

Required

Please Enter your Name *

Insert your name

Please Enter your Company Name *

Insert Name of your company

How can we contact you ? *

Please insert your contact details (phone number, email address ...)

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