Doctors and On Line Discussions

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The Patient Gives the Doctor an Unfavorable Review on a Doctor Rating Website

The doctor knows who the patient is and the patient is still in active treatment. What should the doctor do in terms of this specific patient..

Nothing. Being a doctor, one deserves what one gets and lousy reviews are part of the deal.

Talk with the patient about his dissatisfaction, but continue to treat the patient regardless of these reviews.

Talk with the patient about his dissatisfaction, but suggest the patient deserves to see a physician with whom he is comfortable, but leave it to the patient.

Refer the patient to another doctor.

Ask the patient to either find a new doctor or to remove the review.

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The doctor discovers that the patient is very dissatisfied with their care by reading it on the patient's blog. The doctor is not named.

The doctor is very uncomfortable with what is written and would like to discontinue treatment with the patient. What should the doctor do?

Nothing.

Discuss this with the patient, but continue to treat the patient.

It is reasonable to refer the patient elsewhere.

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What is it okay for people to read ?

Please check all that apply

It's okay for a patient to read a doctor's blog.

It's okay for a doctor to read a patient's blog.

It's okay for a doctor to look at a patient's facebook page if it's open to the public without privacy controls

It's okay for a patient to look at a doctor's facebook page if it's open to the public without privacy controls

I routinely Google my doctors

I am a healthcare provider and have Googled my patients (more than once or twice for unusual circumstances))

I have looked to see if my doctor is on Facebook

I have looked to see if my patients are on Facebook

A family member who has been involved with the patient's treatment and has appeared satisfied with their care, writes very negative things about a doctor and the institution on a listserv. This shows up clearly when the doctor is Googled.

The doctor is a young resident who has been doing well and his supervisors are concerned that this will harm his reputation.

Nothing.

Ask the family member to remove the disparaging remarks, discuss their concerns, but continue to treat the patient.

Refer the patient to another doctor at another institution after discussing the concerns with the family member and the patient.

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