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1 | A list of points where citizens and government interact | ||||||||||||||||||||
2 | GOAL: This is an attempt to better define the universe of interactions between citizens and government, with the idea that doing so will make it easier focus on and improve these interactions. INSTRUCTIONS: Please: -Use this list to add examples of interactions and identify the level(s) of government at which they take place -Include interactions that happen both on and off the web -Add any information in the Notes column that will provide helpful context, including examples of how this interaction takes place currently or ideas for how citizen experience at this point of interaction could be improved -Feel free to add your thoughts/comments/expertise to another entry, but please don't delete anyone else's content If you are comfortable including your name or Twitter handle in the Contributor column, please do so. Thanks for your help! | ||||||||||||||||||||
3 | Point of Interaction | Local | State | Federal | Notes | Contributor | |||||||||||||||
4 | X | A list of how states handle this online: http://www.usa.gov/Topics/Motor-Vehicles.shtml | @jeremycluchey | ||||||||||||||||||
5 | Get passport | X | Handled by the Dept of State, but usually involves a Post Office as well. | @jedsundwall | |||||||||||||||||
6 | Vote (in person) | X | X | X | Polling places for elections at all levels of government are generally managed by local officials | @jeremycluchey | |||||||||||||||
7 | Vote (by mail) | X | X | X | Not sure what authorities oversee mail-in-ballots. States? (Generally, request mail-in ballot from county clerk so local.) | @jeremycluchey | |||||||||||||||
8 | Get business permit | X | @cydharrell | ||||||||||||||||||
9 | Get building permit | X | X | X | This may also be required from Federal and State agencies if the proposed construction impacts wetlands, waterways or other defined zones or areas. | @cydharrell | |||||||||||||||
10 | Get marriage license | X | local but depends on state regulations, i.e. same-sex is legal in only some states | @cydharrell | |||||||||||||||||
11 | Park at a meter (or public lot) | X | Municipalities (Often contracted to a private operator or public authority.) | @cydharrell | |||||||||||||||||
12 | Request a change to traffic/signage | X | X | @cydharrell | |||||||||||||||||
13 | Visit public park or landmark (including paying admission etc.) | X | X | X | National & State parks often require fees for hiking permits or campsites (At the Jersey Shore, many local beaches require buying a day pass/tag.) | @cydharrell | |||||||||||||||
14 | Correspond with legislator | X | X | X | @cydharrell | ||||||||||||||||
15 | Attend public meeting to comment on a legislative proposal | X | X | (State & federal too?)(Yup) | @cydharrell | ||||||||||||||||
16 | Get birth certificate | X | @cydharrell | ||||||||||||||||||
17 | Get death certificate | X | @cydharrell | ||||||||||||||||||
18 | Call emergency services | X | X | X | Including Coast Guard and National Park Police | @cydharrell | |||||||||||||||
19 | Pay taxes | X | X | X | Might need expansion with specifics - sales & property taxes at local level, income taxes at state & federal level (at least in CA) | @cydharrell | |||||||||||||||
20 | Apply for benefits | X | X | X | Is there a federal level? (food stamps) | @cydharrell | |||||||||||||||
21 | Get a library card | X | @cydharrell | ||||||||||||||||||
22 | Pay a fine or ticket | X | X | @cydharrell | |||||||||||||||||
23 | Arrange an inspection (health or building code) | X | other levels? | @cydharrell | |||||||||||||||||
24 | Get arrested | X | X | X | we're including involuntary ones, right? | @cydharrell | |||||||||||||||
25 | Buy transit pass | X | X | Astonishingly complex in some cities with multiple organizations in charge of transit | @jedsundwall | ||||||||||||||||
26 | Pay a highway toll | X | Increasingly via EZPass. Any tolls on federal roads? | @jeremycluchey | |||||||||||||||||
27 | Get a hunting/fishing permit | X | X | X | Commercial and recreational on state and federal lands/waters | @jeremycluchey | |||||||||||||||
28 | professional license to practice | x | MD's, RN's and more | maryhawkshaw@aol.com | |||||||||||||||||
29 | Go through airport security. | X | also crossing a border | ||||||||||||||||||
30 | Apply for and receive benefits such as social security, medicare etc. | X | |||||||||||||||||||
31 | Finger printing for a job....all teachers in Texas | X | |||||||||||||||||||
32 | Receive Medical Services | X | Medical services (i.e. immunizations, health screenings) | @ebran44140 | |||||||||||||||||
33 | Go to court | X | X | X | Utilize court services as: juror, plaintiff, and/or defendant | @ebran44140 | |||||||||||||||
34 | Report bad road conditions and other Infrastructure problems | X | X | Using mobile technology, location, type of problem, images etc. are easy to gather from the Public. The challenge is routing these to the Service Provider's person or subcontractor responsible for resolution of the problem. Making this easier on the Service Provider side of the equation must be a priority and must include closing the loop with the Service Request initiator. | @PublicSR Ian Lucas | ||||||||||||||||
35 | Report crime or disturbance | X | X | X | |||||||||||||||||
36 | Volunteer for military service | X | (also required for males at 18 selected service) | ||||||||||||||||||
37 | Apply to service academy (e.g., West Point, Annapolis, etc. | X | |||||||||||||||||||
38 | Start or end home utility service (water, electricity, etc.) | X | |||||||||||||||||||
39 | Register for school | X | X | @govloop | |||||||||||||||||
40 | Receive emergency broadcasts/alerts | X | X | X | Weather, public safety, AMBER alert, etc. | ||||||||||||||||
41 | Verify license credentials of MD's, RN's, etc. | X | X | Need both state and federal licenses to, for example, prescribe narcotic meds. | |||||||||||||||||
42 | Verify employment eligibility (I-9) | X | |||||||||||||||||||
43 | Record property deed, lien, or mortgage | X | x | UCC filings at state level | |||||||||||||||||
44 | Register/change title to motor vehicle | X | |||||||||||||||||||
45 | Motor vehicle inspection | x | X | Also local for air quality/emissions | |||||||||||||||||
46 | File complaint about a business or government agency | X | X | X | |||||||||||||||||
47 | Register for job seeking/resume reviews/mock interviews | X | X | Workforce Services Centers | |||||||||||||||||
48 | Rapid response workshops for laid off or soon to be laid off workers | X | Workforce Services Centers | ||||||||||||||||||
49 | Training programs for adult, dislocated workers and youth | X | Workforce Services Centers | ||||||||||||||||||
50 | Apply for crime victims' compensation | X | X | ||||||||||||||||||
51 | Apply for disaster relief | X | X | X | FEMA, etc. | ||||||||||||||||
52 | Apply for higher education financial aid | X | X | Student loans, etc. | |||||||||||||||||
53 | Business services, posters, handbooks, etc | X | Workforce Serices Centers | ||||||||||||||||||
54 | Job postings and applicant searches | X | Workforce Serices Centers | ||||||||||||||||||
55 | On-the Job trainings for employers | X | Workforce Serices Centers | ||||||||||||||||||
56 | Incumbent worker trainings | X | Workforce Serices Centers | ||||||||||||||||||
57 | Energy/water conservation incentives | X | X | Solar, smart grid rebates, etc. | |||||||||||||||||
58 | Responding to RFP's and request for bids | X | X | X | |||||||||||||||||
59 | Government-led Online Public Comment Forums | X | X | X | For examples of over 50 government agencies, check-out http://www.OpenTownHall.com | mike@peakdemocracy.com | |||||||||||||||
60 | Sheriff's sales/surplus auctions/unclaimed property | X | X | X | |||||||||||||||||
61 | Access public education/reference information | X | X | X | GSA Pueblo information brochures, NIH research, public library catalogs, agency customer service FAQ's, etc. | ||||||||||||||||
62 | Sending/receiving USPS mail, using PO boxes, buying/cashing USPS money orders | X | |||||||||||||||||||
63 | Riding Amtrak | X | |||||||||||||||||||
64 | Sign up for Medicaid | X | Mainly run by state but with many Fed rules, lots of income and eligibility issues | Sarah Y | |||||||||||||||||
65 | Sign up for SNAP (food stamps) | X | X | State I think | Sarah Y | ||||||||||||||||
66 | Sign up for WIC | X | X | X | Also receiving these kind of benefits is an interaction | Sarah Y | |||||||||||||||
67 | Other social services...? | Foster care, child welfare, disability services, hopefully someone else can flesh these out with more detail | Sarah Y | ||||||||||||||||||
68 | Get a license/permit for your pet | X | Dogs for sure - possibly others. Great opportunity for a positive interaction! | ||||||||||||||||||
69 | Register a business name | X | "Doing business as" | ||||||||||||||||||
70 | Comment on a government-owned website | X | X | X | |||||||||||||||||
71 | Comment on a third-party site (news?) where government officials also comment | X | X | X | Go to where they are! Hyperlocal news, industry publications, etc. | ||||||||||||||||
72 | Message to the government-owned social media account | X | X | X | Twitter and Facebook are the big players; Flickr, Pinterest, etc. are catching up | ||||||||||||||||
73 | Sign up your kids for summer camp | X | |||||||||||||||||||
74 | Watch government-run TV | X | X | X | Not sure if this fits "interaction." Includes local cable access as well as NASA. | ||||||||||||||||
75 | Receive VOA, RFE, etc. news/radio | X | Mostly applies outside the US but accessible to citizens inside US via shortwave and internet. | ||||||||||||||||||
76 | Buy government bonds/receive interest and maturity payments | X | X | X | |||||||||||||||||
77 | Access Federal Reserve interest rate information | X | For loan interest benchmarking | ||||||||||||||||||
78 | Get private pilot's license | X | |||||||||||||||||||
79 | Get boating license | X | |||||||||||||||||||
80 | File freedom of information requests | X | X | X | Some form of sunshine law should be applicable at all levels of government | ||||||||||||||||
81 | Access public wi-fi | X | |||||||||||||||||||
82 | Use public car/bike sharing scheme | X | |||||||||||||||||||
83 | Municipal garbage/recycling collection | X | |||||||||||||||||||
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