A | B | C | D | E | F | G | H | I | J | K | L | M | N | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Date | Assign to | Company Name | SCV Code | Contact person | Contact Details | Is the company a registered user? | Will they register in future? | What is the current invoicing process? | Will auto invoicing help? | Was the company using the older version of D&D Calculator? | Will the latest version of D&D Calculator be helpful? | Problems Faced | Feedback |
2 | 6/4/2012 | Rajaram | Professional Impex | 41000477899 | Mr.Sriram | 45002215 | No | Yes | Counter/CMS | No ( consignees will not nominate) | Yes | Delays; vessel skipping; arrival notices not proper. | Nil | |
3 | 6/4/2012 | Suganprabhu R | Professional Impex | 41000477899 | Mr.Sriram | No | Yes | Counter/CMS | No ( consignees will not nominate) | Yes | Yes (but still with less belief that it'll work correctly) | 1)Refund of funds are not fast.2) TollFree attenders showing poor response | Need Automatic updation of details once the BL no is entered | |
4 | 6/6/2012 | Harisharan C.S. | Toll Global Forwarding (India) Pvt. Ltd. | 41000175948, 41000699143 | Mr. Kalai Kumar | 044 42328503, 9600059077 kalai.kumar@tollgroup.com | Registered user/ Possess Digital Certificate | N/A | Payment through CMS or counter | Auto-invoicing will greatly help | No | Yes, Eager to use | Server Issue (PDF documents do not open in certain cases), Receipt for NEFT/RTAGS payments are delayed or not available, Customer Care number is either busy or engaged | Potential Customer for D&D Calculator, Suggestion to update Demurrage Rates on Maersk website |
5 | 6/6/2012 | A.K.Lakshmi Narayanan | oceanic | 41000436312 | Mr.Suresh(Manager) | 9841023293 | Yes | yes | Cheque,Cms | Yes | No | yes | D/o delay , | Print option can be included in the D&D calculation will be more useful,onine payment help to reduce the work load |
6 | 6/6/2012 | Harisharan C.S. | Aiki Logistics Pvt. Ltd. | 41000070739 | Mr. S. Ganesan | 044 25216555, 9841598428 ganesan@aikilogistics.com | Not Registered | Will register in near future | Payment through CMS or counter | Highly eager to implement Auto-invoicing | No | Highly eager to use the D&D Calculator | Delay in receipt for damaged container payment, B/L status is not available on website (under category: Imports), Rates conversion from USD to INR lead to confusion in payment calculation, Cancellation not updated properly (when a certain B/L is cancelled, another user is assigned the same B/L, invoice is still addressed in their name), For Short land containers, shift of containers to another vessel is not notified | Highly potential Customer for new online Tools. |
7 | 6/6/2012 | Harisharan C.S. | Haesok Shipping India Pvt. Ltd. | N/A | Ms. Chitra | 044 43235251, 9994077854 cs1@haesokshipping.com | Registered under name SG Logistics( their Freight Forwarding unit) | Will register Haesok Shipping in near future | Payment through CMS or counter | Highly interested in Auto-invoicing | Yes, but not effective | Interested in latest version of D&D calculator | Invoice are not received on time, Receipt for payment at CMS not updated properly and are not received in certain cases, Customer Care number is either busy or not available. | Highly potential Customer for new online Tools. |
8 | 6/6/2012 | Altrin S. | Expo Frieght | 41000616340 | M.G.Antony | 9444021022 | Yes | Already registered | Cheque transactions are done | Yes | No | New version will be usefull | Details are limited | BL details whether its seaway bill Ob etc,and deadline available for payment,auto generation of free time & |
9 | 6/6/2012 | Altrin S. | Flyjac | 410FSBMF007 | Paul Kirupakaran | 9551291735 | Yes | Already registered | Cheque payments requesting mail | Yes | No | New version will be usefull | Getting NOC from customer,making direct payment after DND calculation | Need more details and Updates once the site is entirely fixed |
10 | 6/6/2012 | Suganprabhu R | Chozha Nachiar Shipping Agency | 41000578157 | Siva | 25250819 | No | Yes | Counter/CMS | Yes | No | Yes | 1) After the payment of invoices, if they go to the next counter(i.e. DO counter), they are again asked to pay some more money in a different name. 2) Delay in invoice receipt. Takes more than 5 hrs and multiple reminders to get invoice. | Exports are good, should concentrate more on imports |
11 | 6/6/2012 | Suganprabhu R | NC Alexander | N/A | Binesh | 9962336678 | No | Yes | Counter/CMS | Yes | No | Yes | Delay in DO, Delay even in getting back the empty container. Poor response from Customer care. Only a few office people are helping | Cheaper than many Liners, but if the services are given better, we'll be thier first choice |
12 | 6/6/2012 | A.K.Lakshmi Narayanan | S.I.P Dhanasekaran & Co | N/A | Tamil Selvan | 9940039753 | Yes | Now they on process to register | Through CMS and Maersk counter | Currently the online invoice is useful | No | Calculation accurate in new version they will use it | The problem they face is with invoice delay. | All the other process is well and good.new online tools will be useful for the future |
13 | 6/6/2012 | A.K.Lakshmi Narayanan | Om Frieght Forwarder | 41000536436 | Shanthi | 4445564370 | No | Yes | Through CMS and Maersk counter | Yes | No | Yes and they prefer for the online payment | Counter response is less,previous bill delay in closing,Tracking facility is not update | Calculation is not user friendly compare to other liner programs. Online payment is useful |
14 | 6/6/2012 | Nikhila Raja | Chakiat | 410FSBMC008 | Mr.Vinodh | 9940349666 | No | Yes | Counter/CMS | Yes; seemed interested. | Yes | Yes (might prefer online payment) | Delayed invoicing. | Nil |
15 | 6/6/2012 | Rajaram | Geodis Overseas | 41048808560 | Mr.Anand | 30513012 | No | Yes | Counter/CMS | Yes; very eager. | Yes | Yes | B/L sometimes does not display free days; arrival notices not proper. | Interested |
16 | 6/6/2012 | Rajaram | Ace Kargoways | 41000481644 | Mr.Mala | 25266444 | No | Yes | Counter/CMS | Yes | Yes | Yes | No response from customer care,. | Interested |
17 | 6/7/2012 | Altrin S. | Indev Logistics | 41000070257 | Jayachandran | 9840712916 | Yes | Already registered | Cheque payments requesting mail | Yes | No | New version will be usefull | It would be better if all the links are present under maersk website instead of using various links everytime | Have to be more user friendly as people involved in invoice generation are mostly less literate. |
18 | 6/7/2012 | Altrin S. | ABF frieght | 41000463139 | Vinoth | 9003094488 | Yes | Already registered | DD payments are done | Yes | No | New version will be usefull | When the consignee gives NOC they can view their other shipment details so consignee may not be willing to give Noc | New system will be useful but more assistance needed |
19 | 6/7/2012 | Suganprabhu R | Galaxy Commercial | 41000370297 | Khaliq | 9444412302 | Yes | Yes | Counter/CMS | Yes | Yes | Yes | 1) In case of any updates in any charges, they are not getting updates. 2) Website cant be viewed in all screen resolutions | No Issues, except that they not recieving updates |
20 | 6/7/2012 | Suganprabhu R | Reliance Maritime | 41000061307 | Chithra | 9952965552 | No | Yes | Counter/CMS | Yes | No | Yes | 1) IGM - Not Accesible from Website. 2) In case of Damages, they are asked to do joint survey, but later on No/poor response from Maersk side | Nil |
21 | 6/7/2012 | A.K.Lakshmi Narayanan | Kalikambal Shipping services Pvt. Ltd | N/A | Suri | 7299099555 | Yes | Yes | Counter/CMS | Yes | No | Yes and they prefer for the online payment | Nil | No issues with maersk process. The D&D calculation accurate. Prefer to online payment. |
22 | 6/7/2012 | Nikhila Raja | Navrang Shipping | 41000572870 | Mr.Ezhil | No | Yes | counter/CMS | Yes | Yes | Yes(will not prefer online payment) | Free days calucaltions are wrong; B/L displays certain free days that are not taken into consideration. | Seemed interested. Agreed that time delays would be avoided. | |
23 | 6/7/2012 | Rajaram | Ensen Shippings | 41000823289 | Ms. Shridevi | 25250009 | No | Yes | Counter | Yes | Yes | Yes | Nil | Interested |
24 | 6/8/2012 | Nikhila Raja | Glottis | 41000402866 | Mr.Subash | 9840018755 | No | Yes | counter/CMS | Yes | Yes | Yes(will not prefer online payment) | Says website is not helpful enough. IGM details option not working. | Positive |
25 | 6/8/2012 | Nikhila Raja | Sreedhar Clearing | 410FSBMS056 | Ms. Ambika | 25241270 | No | Yes | Counter/CMS | Yes | Yes | Yes(might prefer online payment) | Disputes over damages-major concern. | Positive |
26 | 6/8/2012 | Suganprabhu R | StreamLine Forwarders | 41000508593 | Mrs.Srividhya Priya | 9841024213 | No | Yes | Counter/CMS | Yes | Yes | Yes | Name Changed in Invoice and regarding this there was no Response from Maersk also. 2. Mismatch between Manually calculated and Machine calculated D&D | All positive except some errors that occur at times |
27 | 6/8/2012 | Suganprabhu R | Fynsea Lines | 41000689213 | Mrs.Susheela | 45002219 | Yes | Yes | counter/cms/auto invoicing | Yes | yes | yes | Delay in processing documents and at payment counters | Positive overall |
28 | 6/8/2012 | A.k.Lakshmi Narayanan | Paramount shipping &logistics | 410FSBMP009 | Mr.sathish | 9789002116 | yes | yes | Cms,Counter | Greatly heplful | no | yes(and we use online payment) | invoice delay | if the D&D calculation show accurate charges sure they use it and online payment also |
29 | 6/7/2012 | A.K.Lakshmi Narayanan | Fairmac Shipping & Transport Services Pvt. Ltd. | 410FSBMD020 | Purushothaman.R | 9840722099 | Yes | Yes | Cheque | Yes | No | Yes and they prefer for the online payment | Nil | D&D calculation tool was good,additionaly the local charges calculation for a B/L should also calculated in this web link so update this feature in the link so that its more useful for customers. |
30 | 6/12/2012 | Rajaram | The Hindu | 41000489876 | Mr.Ramu | 4428576528 | Yes | Yes | Counter/CMS | Yes | No | Not really (extensions are not directly dealt with) | Invoice should be on letter head; difficult for auditing purposes | Wants an official proposal from Maersk promoting online payments so that he can persuade mgmt. to switch as well., |
31 | 6/12/2012 | Rajaram | Pentagon Shipping services | 410FSBMP004 | Mr.Subramanian | 9840063632 pentagonship@gmail.com | No | Yes | Counter/CMS | Wasn't interested. | No | Yes | B/L does not have free days. | Wanted the container details to get updated automatically when B/L is entered. |
32 | 6/12/2012 | Rajaram | Shravan Logistics | 41000809190 | Mr.Venkatraman | 9444441843 shippingvenkat@yahoo.com | Yes | Yes | Counter/CMS | Yes | Yes | Yes | Delays at all stages; no response from customer service. | Was very interested in using D&D calculator. |
33 | 6/11/2012 | Nikhila Raja | Noble Shipping | 41000621353 | Ms.Subbulakshmi | 4425210410 | No | Yes | Counter/CMS | Yes | Yes | Yes | Asked for more money at counter; send an extra cheque. | B/L should always contain free days; wants advisory on lifetime bond. |
34 | 6/11/2012 | A.K.Lakshmi Narayanan | Guru Shipping & Clearing Services | 41000176464 | Ms.Sarasvathi | 4425220718 | Yes | Yes | Counter/CMS | Yes(They interested in online payment) | Yes | Yes | Delay process in receiving the D/O and invoice. Local Charges can be calculated in the tool by entering in the B/L Number It will be more usefull | D&D calculation is good but not user Friendly |
35 | 6/11/2012 | Suganprabhu R | Kuenhe+Nagel | 41048814180 | Mr.Karthe | 9962575538 | Yes | No. they prefer Cheque payments because of their internal restrictions | Cheque at Counter | Very Little | Yes | Yes, If they can take direct printouts in proper format (proper detention invoice format) | While returning empty containers, the DO shown by drivers are not accepted, said that Port has not recieved any related documets from Maersk. So happens a delay and extra cost. | Single DO Should comprise all the containers under one B/L |
36 | 6/11/2012 | A.K.Lakshmi Narayanan | Nakulan logistics Pvt.Ltd | Mr.Udaya Kumar | 9884571373 | yes | yes | Cheque at Counter and Cms | it may reduce the man work | No | yes (But they wont prefer the online payment) | No | NO | |
37 | 6/11/2012 | Suganprabhu R | Transpole Logistics | 41000497700 | ShyamShankar, Raja | 9940045494 | yes | yes | DD @ Counter | Yes(Only during emergency cases, because thier financials are maintained by HO and only DDs are in practice) | yes | Yes (Only for calculation, coz they'r not gonna pay online) | Sometimes, thier cheques are not accepted eventhough they do big volume of business | Positive |
38 | 6/11/2012 | A.k.Lakshmi Narayanan | Gold Shipping Pvt.Ltd | 41000824493 | Ms.Shalini | 91-4442130558 | Yes | Yes | Counter & Cms | Useful Tool | No | Yes(Online payment restricted) | Invoice Issue all other work in Maersk line was good | |
39 | 6/11/2012 | Altrin S. | Indian Shipping & logistics | 41000562015 | Ashok S | 4425251316 | yes | Cms,Counter | Facing many problems in online transactions | Website is not helpfull | will work on new system and will give feedback after one week | |||
40 | 6/11/2012 | Altrin S. | Babaji Shivram | 41000235021 | Kumar | 044-25267955 | No | Yes | Cheque payments and mail transactions | Yes,will reduce time and makes the work easier | No | Will be highly helpful | Need description of the slab calculation while making or generating invoice using epaydesk | Maersk line provides so many tools for the ease of customer from CMS counter to Customer care facilities but it hasnt reduced the complication in the process |
41 | 6/12/2012 | Suganprabhu R | Thaai Multimodal Trans | 41000601009 | Mr. Siva Shankar | 9600005723 | Yes | Yes | CMS,Counter | Yes | No | Yes | Unable to track vessel names | If they feel this new system is better(after using for few times), they are ready to do more business with us. |
42 | 6/12/2012 | Altrin S. | KBS Manian | 41000566824 | Senthil | 9789973680 | No | Yes | Cheque payments and mail transactions | Yes,They feel half of their burden is reduced. | Yes,it was highly usefull but when slabs change they face some problems as it cannot update new slabs | Yes but seems complicated than the previous D&D calculator | Live chat is not helpful, eventhough they respond instantly the problem is not solved,they are just guiding to contact local office. | Need more intraction from maersk line related to products and online tools update. |
43 | 6/11/2012 | Rajaram | Patriot Shipping | 410FSBMP013 | Ms.Parimala | 04425211989; patriotshipping@hotmail.com | No | Yes | Counter/CMS | Yes | No | Yes; they have been calculating manually. | Delayed invoicing | Nil |
44 | 6/15/2012 | Rajaram | Universal Shipping | 41000474142 | Mr.Vithal Kode | 9444361361;vithalkode@universalshippingco.com | No | Yes | Counter/CMS | Not Interested | No | Yes; but did not seem eager. | Delay in invoicing; said website is not of much use. | Wanted Maersk to properly intimate them of any change in rates and tariffs. |
45 | 6/12/2012 | Nikhila Raja | Leo Forwarderz | 41000390444 | Mr.Vinod | 4425243912 | No | Yes | Counter/CMS | Yes | No | Yes | Processing of documents is always delayed; at the counter extra charges are mentioned-no intimation beforehand. | Was very interested in using new calculator. |
46 | 6/13/2012 | Suganprabhu R | Noble tech Industries | 41000267342 | Mr. Karthikeyan | 9944077207 | Yes | Yes | Thru CHAs | Yes | No | Yes | Many containers were discharged in thier name, but nly a few belongs to them originally. this happened Multiple times | Service people are not picking up or responding properly. |
47 | 6/13/2012 | Altrin S. | Combined Frieght forwarding | 410FSBMC014 | Ramanan | 25268691 | No | Yes | Counter/CMS | Yes | No | Yes | Delay,faced difficulties like holding the container for many days which incurs so many additional charges | Nill |
48 | 6/13/2012 | Suganprabhu R | Panal Pina | 410FSBMP021 | Mr.Kumaresan | 8939923635 | ||||||||
49 | 6/13/2012 | A.k.Lakshmi Narayanan | Kailash Logistics Pvt.Ltd | 41048813442 | Mr.Loganath | 9940666712 | No | Yes | Counter/Cms | Yes | Yes | Yes | In Most of the B/L they not specified with the free days so its difficult to enter in the Calculator | D&D calculator |
50 | 6/13/2012 | A.k.Lakshmi Narayanan | Balaji Marine Pvt.Ltd | 410FSBMB023 | Shakila parveen | 044 2522 8616 | No | Yes | Cms | Yes | No | Yes | No issues | In this D&D calc the description is less . |
51 | 6/13/2012 | Rajaram | Weiss Rohlig | 410FSBMT012 | Mr.George | 04442980800; george.r@weiss-rohlig.com | No | Maybe | Autoinvoicing | Already using. | No | Did not seem very interested. | Nil. | Wanted procedure for refund claims to be properly charted out. |
52 | 6/13/2012 | Rajaram | Direct Logistics | 41099010541 | Mr.Aadhi | 04442084455; info@direct-logistics.com | No | Yes | Counter/CMS | Yes | No | Yes | Delay in all document processing; no response from customer care. | Wanted port in and port out date to be updated automatically. |
53 | 6/14/2012 | Rajaram | Ensen shipping | 41000823289 | Ms. Shridevi | 25250009 | No | Yes | Counter | Yes | Yes | Yes | Nil | Interested |
54 | 6/13/2012 | Nikhila Raja | M+R Logistics | 41000713440 | Mr.Gani | 9790750997 | No | Yes | Counter/CMS | Yes | Yes; said there were mistakes. | Yes; Seemed very eager. | Delayed invoicing; no response from customer service. | Requested help for exports side as well. |
55 | 6/13/2012 | Nikhila Raja | APG Logistics | 41000453221 | Mr.Muthukumar | 04425223893; impdocmaa@apglogistics.com | No | Yes | Counter/CMS | Yes | Yes | Yes | Reciept is not detailed enough; does not indicate for which payment it is a receipt. | Nil. |
56 | 6/13/2012 | Altrin S. | LCL Logistics | 41000747843 | Hema | 26446212 | Yes | Already using maersk website regularly | DD transaction through Counter and mail | Yes | Yes | Will be higly helpful | Tariff rates are not updated regularly,couldnt get the receipt for RTGS payment | For D&D calculation link has to be provided in maersk website. |
57 | 6/14/2012 | A.k.Lakshmi Narayanan | Win Ship Marine Logistics Pvt.Ltd | 41000721780 | Mr.VinothKumar | 9952055707 | yes | yes | They use online invoice process(They well using all the tools in online) | yes | yes | yes | No issues | No issues |
58 | 6/14/2012 | Altrin S. | JM baxi | Sathish | 25252672 | |||||||||
59 | 6/14/2012 | A.k.Lakshmi Narayanan | New Port Shipping and Logistics | N/A | Mr.Ravikumar | 9176810940 | Yes | Yes | Online and Counter | Yes | Yes | Yes | There major problem is delay in invoice not responding the Call from the Customer,and they have problem with the mail they receive from the pune team. | They tool which we provide in the website is good and awesome, and the new D&D calculator is also is good in that local charges get calculated it wil be more useful.and the problem which we have noted have to be considered. |
60 | 6/14/2012 | Altrin S. | Pegasus Forwarding Services | 41000578560 | T.V.Sunderesan | 25232027 | Yes | But couldnt register under their consignee name,as Brakes india doesnt provide permission to do so | Mail,counter,CMS,cheque | Yes | No | Yes | Again while submitting bonds there is same counter so again it will take one day,would be better if there is a seperate counter for such kind of activity | Instead of registering under consignee name its better to give the Bl details and get invoice for evry consignment,anyway the CHA will be registered. |
61 | 6/14/2012 | Rajaram | Coromandel Shipping | 41000576259 | Mr.Narayanan | 9176666783;narayanan@coromandelshipping.com | No | Yes | Counter/CMS | Yes | No | Yes | Delayed document processing; delay in DO delivery; no response from customer care; livechat unhelpful. | All containers under a B/L should get updated automatically; an option like "add all". |
62 | 6/14/2012 | Nikhila Raja | Freight Systems India Pvt. Ltd. | 41048800808 | Mr.Gopinath Menon | 9940614561;gopinath.inmaa@freightsystems.com | Yes | N/A | Counter/CMS | Yes | No | Yes | Digital certificate could not be downloaded; delay in invoicing; new charges are mentioned when they come to the counter. | Problems in activating Autoinvoicing. |
63 | 6/14/2012 | Nikhila Raja | World Freight Systems | 410FSBMW009 | Ms.Sandhya | 4425243936 | No | Yes | Counter/CMS | Yes | No | Yes | Delay in invoicing; refund issues | Nil. |
64 | 6/14/2012 | Suganprabhu R | Bharat Heavy Electricals Limited | 41000651417 | Mr. Roopesh | 9840858140 | No | Yes | Counter/Cms | Yes | Yes | Yes | 1)Delay in getting invoices. 2)Container damage cases- worse handling. | Want an exclusive contact in our office for big customers like them. |
65 | 6/14/2012 | Suganprabhu R | GSG Logistics | 41000567838 | Mr. Partha sarathy | partha@gsg.com | Yes | Yes | Counter/Cms | Yes | Yes | Yes | User Name & Password asked at Myfinance Page while retrieving Invoices. | Print option in the detention calculation page to take detention invoice. |
66 | 6/14/2012 | Suganprabhu R | Scope Amra Logistics | 41000467260 | Mr. Rajesh | No | Yes | Counter/Cms | Yes | No | Yes | Nothing. Only Customer to say this happily | ||
67 | 6/15/2012 | Altrin S. | JP Shipping | 41000617792 | Mr.Venkatesh | 8754475676 | No | Yes registered | Mail-Counter/CMS-Cheque DD | Yes | No | Highly helpful | Need facility to take print option | Once the payment is made through online tool receipt of the payment should reach maersk office and also the cfs and yard to go on with other proces,again if some delay happens in that process,there will be no use in online tool |
68 | 6/18/2012 | A.k.Lakshmi Narayanan | G M Govias & Sons | Mr.sethuram | 044 2538 2418 | Yes | Yes | CMS | Yes | Yes | Yes | Nil | Nil | |
69 | 6/18/2012 | A.k.Lakshmi Narayanan | Vijay Shipping Pvt.Ltd | 410FSBMV011 | Parthasarathy | 9840953390 | yes | yes | Counter | yes | No | Yes | Invoice dalay | NIL |
70 | 6/18/2012 | Rajaram | AFS Logistics | 41000588654 | S.Ramesh | 9840328309 | Yes | DD/Cheque | Counter/Cms | Yes | No | Yes | delay in getting Delivery order | Want support from customer care when they have trouble shooting with new online plattform |
71 | 6/19/2012 | Nikhila | Gordon Woodroffe Logistics | 41000230655 | Mr.Venakatesh | 9841595235 | No | Yes | Counter/CMS | Yes | No | Yes | Receipt arrives but DO doesn't arrive/delays in invoicing. | Wanted details of containers to be automatically updated when B/L no is added. |
72 | 6/18/2012 | Nikhila | Swift freight | 410FSBMS043 | Mr.Rathnakumar | 9941229838;ratna@swiftcargo.com | No | Yes | Counter/CMS | Yes | No | Yes; seemed interested. | Invoicing delay. | Wants free days to be updated automatically according to B/L. |
73 | 6/18/2012 | Suganprabhu R | Samsung | 41000685030 | Mr. Iyyappan Rajan | 9941905953 (Rekha Sundaramoorthy) | Yes | Yes | Counter/CMS | Yes | Yes | Yes | Name Mismatch(31 containers outstanding because of the wrong entry of name) | nil |
74 | 6/18/2012 | Rajaram | Haiko Logistics | 41000493341 | D.Hemavathy | 9841076681 hema.chn@haikologistics.com | Yes | Yes | Counter/CMS | Yes | No | Yes | asked for freedays to be printed automatically | They are hesitant to use it.They wanna try and make sure its working fine before they use |
75 | 6/20/2012 | Nikhila | Standard Shipping | 41000582314 | Mr. Srinivasan | 4425341443 | No | Yes | Counter/CMS | Yes | Yes | Yes; seemed very eager. | Delay at all points of documentation; digital certificate not updated. | Nil. |
76 | 6/19/2012 | Rajaram | Allwin logistics | 41000635309 | Mr. Suresh Kumar | 04425264455;allwinlogistics2005@yahoo.co.in | No | Yes | Counter/CMS | Yes | No | Yes | Delay in invoicing; DO not delivered on time either. | Faces confusion regarding free days; want proper appraisal of free days. |
77 | 6/21/2012 | Altrin S. | Ceva Frieght | 41000650403 | Gawaskar | 30967777 | Yes | Mail-Counter/CMS-Cheque DD | Yes | No | Yes | Using the online system their CHA and customer may view the charges which is not disclosed to their customers.This might create problem in their profit share | New system is very simple | |
78 | 6/19/2012 | Rajaram | Dachser | 41000345571 | Mr.Palaniraj | 9176641514; palani.s@dachser.co.in | Yes | N/A | Counter/CMS | Yes | No | Yes | ||
79 | 6/19/2012 | Altrin S. | Seagull | 41000645499 | Jaikumar | 044-25246441 | Yes | Mail-Counter/CMS-Cheque DD | Yes | No | Yes but wont be able to make online payment as they dont have access to do such things | People working on import and invoice process have less system knowledge which stands as a barrier to use these tools | Various services provided by maersk is helpful if good customer support is provided it would be great. | |
80 | 6/19/2012 | Suganprabhu R | Best shipping | 41000577441 | Mr. Sundaresan | 25232334 | No | Yes | Counter/CMS | Yes | No | Yes | Improper installation of digital certificates, its not installed on time | Want quick response from maersk for any problems they face |
81 | 6/19/2012 | Harisharan C.S. | Balu Company | N/A | Mr. Velu | 044 25270394 9841817302 baluco@airtelmail.in | Not Registered | In the process of registering | Payment through CMS or counter | Interested in Auto-invoicing | Yes, but not effective | Interested in latest version of D&D calculator | Heavy damage charges levied without justification (Maersk directs yards to assist customers ie cfsmtychennai@sical.com, but no further communication), Delay in invoice issue, DO release takes minimum 3 days. | Suggestion to give reason for damage charges along with charges either with photo proof or as written document. |
82 | 6/20/2012 | A.k.Lakshmi Narayanan | Crist shipping | N/A | shanker | 9840969888 | Yes | Yes registered | CMS | Yes | Yes | Yes | invoice delay,in bl the free days has not mentioned | New D&D calculation is usefull , |
83 | 6/15/2012 | Nikhila | Exim Services | 41048812386 | Mr.Bharat | 9962500543;eximchennai@hotmail.com | Not Registered | Yes | Counter/CMS | Yes | No | Yes | Free days not mentioned in B/L. | Nil |
84 | 6/21/2012 | A.k.Lakshmi Narayanan | N.taylor | N/A | 44 2524 0538 | yes | yes | cms | yes | yes | yes | the customer care response | good tool for D&D calculation | |
85 | 6/20/2012 | Rajaram | Gati | 41000742052 | Mr.Sunil Nair | 04443534851;sunil.nair@gati.com | No | Yes | CMS/Counter | Yes | No | Yes | Invoice delayed; payment receipt delayed | Wanted free days to be mentioned on B/L. |
86 | 6/20/2012 | Suganprabhu R | Flysea clearing | 41000828624 | Mr. Surya Narayanan | 9677128343 | No | Yes | CMS/Counter | Yes | Yes | Yes | Customer support is very poor, had fights often with Cust Supp Ppl | Must improve the quality of customer support and related operations |
87 | 6/20/2012 | Suganprabhu R | Lakshmi Cargo | 410MA413593 | mr. Stephen | 9551666665 | No | yes | CMS/Counter | Yes | No | Yes | Several problems faced in PIN Number related items | nil |
88 | 6/25/2012 | A.k.Lakshmi Narayanan | Lotus roofing services | 41000560382 | 44 2534 1011 | vekatachalam | yes | cms/counter | yes | no | yes | Customer care response they face many problem. No proper update about container .many damage details not given properly | Need more details what we request from the customer .D&D calculator is good .. | |
89 | 6/22/2012 | A.k.Lakshmi Narayanan | Sanjay shipping and services | 41000453586 | kavitha | no | yes | cms/Counter | yes | no | yes | getting invoice from online is the difficult fact | easy access of getting invoice from online .. for all there consignment . | |
90 | 21/6/2012 | Harisharan C.S. | M Sherif & Sons Pvt. Ltd. | N/A | Mr Ramu | 9840888403 impdoc@msherifsons.com | Not Registered | In the process of registering | Payment through CMS or counter | Highly interested in Auto-invoicing | No | Interested in latest version of D&D calculator | Free days is not mentioned in the B/L | Suggestion to include Free days in B/L, Delay in invoice and DO issue |
91 | 6/29/2012 | A.k.Lakshmi Narayanan | Leap international | 41000435680 | Hema | 4442222115 | ||||||||
92 | 7/4/2012 | Altrin S. | Michelin | 41000737380 | Shahdab shaik | 8754446329 | Yes | Mail-Counter/CMS-Cheque DD | Yes | No | ||||
93 | 6/21/2012 | Altrin S. | Quest Logistics | 41000194396 | Kokila | Yes | Mail-Counter/CMS-Cheque DD | Yes | No | Yes | to find the tariff details while import is difficult | New system is helpful | ||
94 | 6/21/2012 | Rajaram | SRS Shipping Pvt. Ltd. | 41000615099 | Mr.Hariharan | 04425243950;srs_shipping@airtelmail.in | No | Yes | Counter/CMS | Yes; interested. | No | Yes | Confusion regarding free days; delay in invoicing. | Want a common digital ceritificate for exports and imports. |
95 | 6/21/2012 | Nikhila | Concord Maritime and Logistics Pvt.Ltd. | 41000826875 | Mr.Prabhakar | 4430480194 | No | Yes | Counter/CMS | Yes; | No | Yes | Delayed invoicing; payments not recorded properly. | Nil. |
96 | 6/21/2012 | Suganprabhu R | Mercantile | 41000224377 | Ms. Nagaveni | 9444014501 | No | yes | Counter/CMS | yes | No | yes | As of now its going smooth | Nil. |
97 | 6/21/2012 | Suganprabhu R | Lotus international | 41000163940 | Mr. Kamalla kannan | 9841743153 | yes | yes | counter/CMS | yes | Yes | yes | Want the split up of invoice to see the CAF. because the invoice s sent 2 days before, so how this currency adjustment is done? | Want the print out option for detention invoice |
98 | 6/21/2012 | Altrin S. | St.John frieght | 410FSBMS029 | Ravi | 9894674813 | Yes | Mail-Counter/CMS-Cheque DD | YEs | No | Is highly helpful. | Sometimes the payments made are not recorded on time this delays taking delivery,which incurs more cost for the company | Could be better if there is one link under which all the process can be done via a step by step process.every step should be saved.Eg APL online system | |
99 | 6/22/2012 | Altrin S. | Tubes Investment | 41000553705 | Nagarajan | 42879416 | No | Yes | By their frieght forwarders-KN | Yes,they wanted to know the invoice details as a end user of maersk service | No | Yes | Couldnt make payment in epaydesk with House BL | very good system for making payments during extension,in website facilities needed to view all details related with consignment by providing BL# |
100 | 6/22/2012 | Altrin S. | MARINE CONTAINER SERVIICES (S) P LTD | 41000034158 | Sathish | 25389197 |