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 SERVICE INNOVATION
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Challenges, problemsPossible solutions, ideasStrategies and recommendations
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VHL (national, thematic and regional)Ø Create sitemaps compatible with Web search engines allowing more effective indexing of resources;Ø Increase services associated with mobile technologies
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Increase visibilityØ Use of available technologies and web standards like HTML 5 and CSS (with contents always apart from the format) improving ranking in search engines;Ø Create and strengthen interaction options (use of web 2.0 tools)
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Ø Create a large "repository" of indicators of access, use, data and numbers on the VHL sources and services of information
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Redesign of the VHL with more dynamic elementsØ Review of the VHL architectural model, its interface and design;Ø The regional VHL has improved over the first ones, but still could be better and there are too many national VHL instances with too many contents that do not ease the user orientation
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Ø Adapt the VHL information architecture according to the context of use;
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Ø Establish design guidelines or patterns for organizing content in VHL interfaces, consistent use contexts;
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Ø Classify and categorize the contents of VHL according to the type of user and how he requires the information;Ø Interface redesign based on results of user studies, perception surveys for different products, usability test and the recommendations contained herein.
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Different versions of applications and of the VHLØ Adapt the VHL platform to new versions of browsers as a way to bring uniformity in the System;Ø Create the option to use the applications directly in VHL servers or in the cloud (cloud computing)
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Improve the search interface and the result retrievalØ Integrate in the Regional VHL the contents of national databases and other information sources that are in the country VHL;Ø  Redesign of the interface integrating the contents of the national databases and adding new functions and services
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Ø unify search systems;
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Ø New services:
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→ Include descriptor retrieval with predictive text;
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→ Allow use of multiple limits in the integrated search;
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→ Facilitate the use of reference manager software;
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Improve the exchange / interaction with the userØ Develop support areas;Ø Develop a promotion and dissemination plan for the VHL including mechanisms of interaction for users and the recommendations set forth herein;
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Ø Implement mechanisms that facilitate VHL user interaction (rating, comments, measurement) and exchange for example they can share some reference through social networks and other resources;
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Ø Promote the development of documents that do the systematization of scientific information - "Knowledge Translation". For example: questions and answers, policy brief (summary of evidence), etc.Ø Create custom log area with warning systems to search topics
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Ø Develop and implement services of user "loyalty";Ø Create VHL User Assistance area
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Ø Get to know the Web visitor profileØ Create VHL areas with user interest services.
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Interoperate with diferente systemsØ Allow the interoperability to avoid effort dupplication from the CC institutions that also use other library information systemsØ Develop or use of open standards for interoperability and tools to implement these standards in the repositories of AA
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Ø Use centralized LILDBI-Web in countries (CCN) and provide access to LILACS network CC, to avoid upgrades and maintenance work
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Ø Implement international standard protocol to interoperate (library systems will also have to adopt)
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DeCS:
Annual update od DeCS in the centers that use LILDBI-WEB		Ø Establish mechanisms to facilitate the automatic update, for example, with the use of codes and passwords of the centersØ BIREME makes available the DeCS as a single repository with access to all users of LILDBI-Web
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DIREVE:Ø Include DeCS in DIREVE as it is done in LILDBI / Embed in the new search mechanismsØ Develop a study on the use of information sources in different instances of VHL to propose an innovation plan of this information source
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Obsolete display of the source of information and with limited functionsØ Modernize public page applying the web 2.0 concepts to facilitate the search
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Ø Allow the generation of Reports and Statistics
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Ø Incorporate, in the tool, mechanisms refering to the event organization as well as modules to allow the use of records of the scientific events as a source for knowledge management, such as the knowledges hubs;
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LIS:
Obsolete display of the source of information		Ø Change to more flexible platforms such as CWIS, oriented by standards and with functionality aimed at social, such as Dublin Core, OAI-PMH, RSS, comments, ratings, save searches, among others;
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Ø Modernize public page applying web 2.0 concepts
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Journal Portal:
Obsolete display of the source of information		Ø Facilitate viewing collections in modern formatsØ Available using iAH and the new versión of iAHx
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Ø View the complete contact information of each cooperating center: email, mobile, urls, etc..Ø Full review of the methodology
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Ø Maintain updated information on access to the journal
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Ø Redesign SeCS
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SCAD:
Rigid portal / No alerts for libraries, requires admission to page		Ø Implement a system usage statistics with historical series;Ø Develop a project to renovate SCAD with the suggestions presented
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Ø Create alert systems for the search topics.
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Lack of a system of direct access to the system aiming at the end user (Latin America Region)Ø Create um system for direct access for users in any country;
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Ø Include / integrate the interlibrary loan mode
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Lack of a formal area of research on the VHLIntroduce and plan the research within the VHLØ Create group coordinated by BIREME with professionals in the region to develop a research activitiy plan and implement them aimed at measuring the impact of VHL and its products
→ Identify problems and formulate work goals
→ Qualitative studies of users with webometric analysis
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Ø Create a bank of problems from the problems identified in the services and products of the VHL as a means to generate the lines of investigation.
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Ø From the lines of investigation promoted by the bank of problems develop projects to ensure the quality and impact of VHL.
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