| A | B | C | D | E | F | G | |
|---|---|---|---|---|---|---|---|
1 | Name: Victor Diaz | House: South | Topic: Auto-Mechanics | ||||
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3 | Three Column Logic Chart | ||||||
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6 | Statements | Reasons | Verification (Source #, Author/Title) | ||||
7 | Topic | Given | Given | ||||
8 | Foundation | a) | Gaining an Automotive Service Exellence (ASE) Certificate, will show a greater level of competence in automotive vehicular repair expertise. | a) | Each exam for an ASE certificate is made up of eight seperate tests to show mastery in a specified part of a car. | a) | "Career in Auto-Mechanics" by Tamra Orr |
9 | b) | Establishing reliability and consistency is extremely important when running an auto repair shop. | b) | High turn over rate of employees leads to inexperienced workers and can be time wasting. | b) | "Useful Tips on How to Effectively Run an Auto Repair Shop" Internet source: www.appointment-plus.com | |
10 | c) | Establish customer satisfaction by giving guarantees on repair work done. | c) | Customer satisfaction builds trust and loyalty to one's business. | c) | "Useful Tips on How to Effectively Run an Auto Repair Shop" Internet source: www.appointment-plus.com | |
11 | d) | d) | d) | ||||
12 | EQ | EQ: How can a mechanic best run a profitable Auto repair repair shop? | |||||
13 | Answer 1 | a) | Establish appropriate location through in depth research of the demography of the area.For example, population, median income, favorite transportation mode, and commuter distance. | a) | a) | ||
14 | b) | b) | b) | ||||
15 | c) | c) | c) | ||||
16 | d) | Answer 1: A mechanic needs to identify who thier customers base is and advertice to them. | d) | (Explain why this answers the EQ) This answers my EQ my showing what type of work your area needs and what kind of work you will have to do. | d) | ||
17 | Answer 2 | a) | Be clear on what you don't want in the business as what you do. | a) | Without some sort of focus to mold your choices around, you might make decitions that push your shop just as far back as the right choices push you forward. | a) | "Auto Repair Shop Stays in Business By Educating Employees on Costs of Doing Buisiness" by Kelly Harman |
18 | b) | b) | b) | ||||
19 | c) | c) | c) | ||||
20 | d) | Answer 2: A auto mechanic needs to do quality work so customers return to their shop. | d) | (Explain why this answers the EQ) This answers my EQ by portaying the kind of work nessesary to acomplish the jop and bring customer loyalty. | d) | ||
21 | Answer 3 | a) | a) | a) | |||
22 | b) | b) | b) | ||||
23 | c) | Hiring practices that must include skilled professionals that are customer service oriented and have strong family values. People that strives for exellence and take great pride in their work. | c) | Highly skilled and dedicated professionals will guarantee satisfactory services and customer satisfaction. | c) | "Auto Repair Shop Stays in Business By Educating Employees on Costs of Doing Buisiness" by Kelly Harman | |
24 | d) | Answer 3: A mechanic should have certified staff to support their costumer needs. | d) | (Explain why this answers the EQ) This answers my EQ by adressing the staff that would be employed at the auto repair shop. | d) | "Auto Repair Shop Stays in Business By Educating Employees on Costs of Doing Buisiness" by Kelly Harman | |
25 | Best Answer | If: | |||||
26 | Then: | ||||||
27 | Because: | ||||||