ABCDEFGHIJKLMNOPQRSTUVWXYZAAABACADAEAFAGAHAIAJAKALAMANAOAPAQARASATAUAVAWAXAYAZBABBBCBDBEBFBGBHBIBJBKBLBMBNBOBPBQBRBSBTBUBVBWBXBYBZCACBCCCDCECFCGCHCICJCKCLCMCNCOCPCQCRCSCT
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EMAN JOSEPH ZALDIVAR
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CRITICAL QUESTION
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Agent followed proper hold procedure91.67ManualManualManualManualManualManualManualManualManualManualManual100ManualManualManualManualManualManualManualManualManualManualManualManualManualManualManualManualManual
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Agent expressed empathy & sincerity to help the customer 83.33ManualManualManualManualManualManualManualManualManualManualManual100ManualManualManualManualManualManualManualManualManualManualManualManualManualManualManualManualManual
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Agent used Proper grammar, appropriate terms and expressions. 100ManualManualManualManualManualManualManualManualManualManualManual85.71ManualManualManualManualManualManualManualManualManualManualManualManualManualManualManualManualManual
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Jan 1, 13Jan 2, 2013Jan 3, 2013Jan 4, 2013Jan 5, 2013Jan 6, 2013Jan 7, 2013Jan 8, 2013Jan 9, 2013Jan 10, 2013Jan 11, 2013Jan 12, 2013Jan 13, 2013Jan 14, 2013Jan 15, 2013Jan 16, 2013Jan 17, 2013Jan 18, 2013Jan 19, 2013Jan 20, 2013Jan 21, 2013Jan 22, 2013Jan 23, 2013Jan 24, 2013Jan 25, 2013Jan 26, 2013Jan 27, 2013Jan 28, 2013Jan 29, 2013Jan 30, 2013Jan 31, 2013
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DSLEXTREME TIER 1TOTAL AVERAGE SCORESBROADBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBRAODBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBRAODBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBRAODBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBRAODBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBRAODBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBRAODBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBRAODBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBRAODBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBRAODBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBROADBANDDIAL-UPSANCBRAODBANDDIAL-UPSANCBROADBANDDIAL-UPSANC
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AGENTS LISTBROAD BANDDIAL UPSANCAHT
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Alexa Rea Demontano98.5985.580.598.5985.580.50
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Angelie Cagay74.8195.460.582.9593.120.5066.6797.79
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Apryl Joy Clavel#DIV/0!#DIV/0!0
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April Dawn Martinez#DIV/0!#DIV/0!0
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Aris Ramos#DIV/0!#DIV/0!0
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Carl Athony Belarmino#DIV/0!#DIV/0!0
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Cheyserr dela Cruz#DIV/0!#DIV/0!0
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Christine Marie Bernales95.9787.91093.2787.9198.67
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Clarisse Rosales#DIV/0!#DIV/0!0
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Cris Delicana#DIV/0!#DIV/0!0
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Dennis Bantulay#DIV/0!#DIV/0!0
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Dafe Eramis#DIV/0!#DIV/0!0
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Edcel Bergavera92.3974.220.595.4192.3953.030.5
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Glaiza Catugas91.6397.54091.6397.54
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Ivory Ciocon#DIV/0!#DIV/0!0
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Jared Eslit93.13#DIV/0!095.3990.87
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Jason Blanco95.4190.65095.4190.65
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Jeannie Paduano93.9896.55093.9896.55
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Jennifer Canoy95.0597.63095.0597.63
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Ma Laya Geanga#DIV/0!#DIV/0!0
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Kristine Diogenes#DIV/0!#DIV/0!0
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Louie Dan Elarmo86.5595.960.582.310.595.0395.96
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Ma Laya Geanga#DIV/0!#DIV/0!0
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Marilou Jalea96.6398.63097.7395.5298.63
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May Julian#DIV/0!#DIV/0!0
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Mark Jayson Santos64.21100.00064.21100
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Othelle Shayne Castellano#DIV/0!#DIV/0!0
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Rodolfo Benito94.1297.47094.1297.47
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Rossana Alejo#DIV/0!#DIV/0!0
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Steve Agustin#DIV/0!#DIV/0!0
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Zyra Mae Lacson#DIV/0!#DIV/0!0
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QA DAILY AVERAGE SCORE REPORTJan 1, 13Jan 2, 2013Jan 3, 2013Jan 4, 2013Jan 5, 2013Jan 6, 2013Jan 7, 2013Jan 8, 2013Jan 9, 2013Jan 10, 2013Jan 11, 2013Jan 12, 2013Jan 13, 2013Jan 14, 2013Jan 15, 2013Jan 16, 2013Jan 17, 2013Jan 18, 2013Jan 19, 2013Jan 20, 2013Jan 21, 2013Jan 22, 2013Jan 23, 2013Jan 24, 2013Jan 25, 2013Jan 26, 2013Jan 27, 2013Jan 28, 2013Jan 29, 2013Jan 30, 2013Jan 31, 2013
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Total Average Score: #DIV/0!89.3192.09#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!82.2398.67#DIV/0!#DIV/0!89.9795.27#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!
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QA SpreadMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUAL87.50MANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUALMANUAL
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Total Monitored Forms:0660001102100820000000000000000
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Critical Questions#DIV/0!#DIV/0!#DIV/0!91.6783.33100.00#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!100.00100.0085.71#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!
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END OF WEEK REPORTJan 1 – 7Jan 8 – 14Jan 15 – 21Jan 22 – 28Jan 29 – Feb 4
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QA Average Score:#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!
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QA Spread#DIV/0!87.50#DIV/0!#DIV/0!#DIV/0!
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Critical Questions#DIV/0!#DIV/0!#DIV/0!91.6783.33100.00#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!
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Campaign Score#DIV/0!89.3192.09#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!82.2398.67#DIV/0!#DIV/0!89.9795.27#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!
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Spreads#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#REF!#VALUE!#VALUE!#VALUE!87.50#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!#VALUE!
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OUTLYING AGENTS:
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AGENT NAMES:SCOREA.O.I
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Edcel Vergavera
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