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Sunscreen by Lululemon

Written Report

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Peichen Liu

Alexandra Lucier-Hall

Tania Perales

Shifa Masood

Meet The Team

Madeline Romain

Tianrui Zhu

Chuks Nwene

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What is Lululemon?

Lululemon Athletica Inc., specializes in the design, manufacturing, and retailing of athletic and athleisure apparel

  • Technical apparel for healthy living in every aspect
  • Allows for customers to look and feel their best
  • Specializes in pants, tops, shorts, jackets, and footwear

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Financial Background

  • In 2020, the market size for sunscreen was valued at US$10.8 billion
  • Expected to expand at an annual growth rate of 4.0% from 2021 to 2028 (Grand View Research, 2023).
  • Data localized to Canada includes that revenue Sun Protection market amounts to US$120.relation to total population in Canada, per person revenues are expected to be US$3.12 in 2023 and more than 60% of revenue of sun protection products happens offline (Statista, 2023).

In the fiscal year of 2022, ending January 2023, the Canadian athletic apparel company known as lululemon athletica generated net revenue of over 1.1 billion U.S. dollars in Canada, which is a significant increase compared to the previous year. The company’s native net sales have grown positively with each consecutive year since 2015(Statista, 2023).

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Product Summary

A premium unisex sunscreen designed to offer high-performance sun protection while aligning with the brand's core values of quality, style, and wellness.

It’s created with top-of-the-line dermatologist recommended ingredients in a universally flattering tint to suit all skin tones, aligning it with the brand’s value of inclusivity.

High SPF protection, non-greasy, and sweat resistant.

Product packaging is 100% recyclable.

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Key Selling Points

  • High-quality, clean, and sustainable formula that is accessible to our target market

  • Dual action formula for beauty enhancement and performance benefits - suitable for everyday use and intense physical activities

  • Lightweight and non-greasy

  • Inclusive for all skin types and tones

  • Aesthetic and sustainable packaging - focus on the product itself, as well as the box

  • Memorable and powerful tagline, “Feel the Sun”

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Core Objectives

  • Product Launch Awareness: Create brand awareness for LuluSun within the first quarter, reaching a minimum of 20% of the target audience.
  • Customer Engagement: Engage with our target audience on social media, generating a 10% increase in user-generated content using the #LuluSun #TheSunLife hashtags.
  • Product Positioning: Establish LuluSun as a premium, performance-driven sunscreen for active individuals.
  • To Attract A New Target Market: Lululemon’s primary target audience is the yoga and fitness enthusiasts who value work life balance. With this new product in the brand’s portfolio, we aim to target the beauty/skincare enthusiasts as well by offering a sunscreen focused on function and utility with a premium look and feel.
  • Retention: According to the research we conducted (see Appendix F), the majority of our loyal customers use sunscreen frequently. By introducing a quality sunscreen to suit their needs, we’re giving them another reason to choose lululemon over others.

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Creative Brief Summary

USP: The USP of LuluSun lies in its unique combination of being a sweat-resistant, clean sunscreen. It stands out by offering high-performance sun protection tailored for active lifestyles while prioritizing a comfortable and skin-friendly experience, distinguishing it from competitors in the market.

CAMPAIGN TIMING: The marketing plan will launch in March 2024 and run for the next 6 months, with ongoing assessments and adjustments.

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Core Target

PRIMARY AUDIENCE: Yoga & Fitness Enthusiasts

  • Demographics: Men and women aged 25-55 with active lifestyles who value work life balance.
  • Needs: Sweat proof, long lasting sunscreen, high SPF, to protect them during their outdoor exercise.
  • Wants: Regularly spend time outdoors, value their health, maintain a well balanced diet, invest in high quality products to better their performance,
  • Behaviours: Participates in a range of sports, is conscious of the dangers of sun exposure, regularly exercises, values their health, maintains a well balanced diet, invests in high quality products to better their performance, uses free time to be active.

SECONDARY AUDIENCE: Beauty/SkinCare Enthusiasts

  • Demographics: Young women aged 25-40, educated professionals, living in urban areas, socially conscious
  • Needs: Sunscreen that can be worn daily, good for all skin types, won't leave a white cast, work with makeup
  • Wants: Aesthetically pleasing packaging, value for the money, prevents signs of aging
  • Behaviours: Maintain a daily skincare routine and are invested in their physical appearance. Loyal to the brands they love, trusts influencers and online buzz.

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Consumer Insights

  1. ‘All I ask for is a clean, simple unisex sunscreen that’s sweat resistant and doesn’t come with a bunch of controversial active ingredients.’

BENEFIT: LuluSun meets the demand for a sunscreen without unnecessary additives, offering a straightforward solution for those who prefer minimalistic, clean formulations.

SUPPORT: LuluSun addresses the demand for a clean and simple unisex sunscreen by providing a sweat-resistant formula, ensuring effectiveness during rigorous physical activities. Its formulation, free from controversial active ingredients, aligns with consumer preferences for straightforward and transparent skincare solutions.

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Campaign Theme

Idea

The campaign theme seamlessly integrates with LuluSun's USP, emphasizing the unique combination of sweat resistance, high-performance sun protection, and a clean, skin-friendly formulation. The goal is to center the campaign around ideas such as inspiring confidence, energy, and outdoor activity, all while staying protected. The campaign features a variety of ways that one can enjoy the sun, while also integrate Lulusun in ones daily life as an important addition that uplifts the consumer.

Visual Representation

STATIC ADS: Visual elements capture the essence of minimalism, movement and fluidity to capture brand essence. With changing backgrounds it creates a personalized viewing experience of the ad to inspire confidence in a relevant way for those viewing the ad.

VIDEO: Outdoor scenes featuring individuals engaging in activities under the sun with radiant expressions. The use of warm, vibrant colors enhance the visual appeal, creating a connection between LuluSun and the positive emotions associated with sunlight.

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Creative Mockup

Rationale for Creative:

The base image of the creative communicates the essence of luluSun as a vibrant, dynamic sunscreen designed for individuals who seek high-performance skincare without compromising on cleanliness and environmental responsibility. The visuals not only convey the product's texture and consistency but also suggests a sense of active engagement and dynamic movement, reinforcing the idea that luluSun is designed for active lifestyles which is further exemplified in its customized variations.

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Creative Mock-Up Variations

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Product Packaging Showcases

Brand Identity

Minimalism

Recyclable Packaging

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Video Mock-Up

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YouTube Video: Rationale

When: Summer months 2024, during the time of year when individuals are ready to be outdoors and active again after a long canadian winter.

    • Showcasing summer activities that are outside and require sun protection.
    • Before content on youtube that relates to what the target audience would be watching, such as fitness videos, and healthcare videos

Why: the video is selling the lifestyle that lululemon customers live, being active and outdoorsy.

    • Encouraging people to go outside and feel the sun on their skin while staying protected from it.
    • The mindset of the target consumer, active and healthy living individuals who spend time outdoors, especially in the warmer months choosing to go their activities outside when they can.

Creative Tactics Used:

  • Showcasing the target audience in an uplifting and empowering light.
  • Using athletes to demonstrate the effectiveness of the product in any setting.
  • Variety of settings to show its range and use for different lifestyles, activities and people.

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Blocking Chart: Summary

$665,720

Media Investment

Impressions

81.3 M

Reach

+5 M

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Blocking Chart: Detail

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Media Budget Breakdown

Media Type

Investment

OOH

$181,275

Digital Social

$215,000

Digital Video

$121,716

Email

$32,730

PR

$115,000

Total

$665,720

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Media Mix: Rationale

The media plan is focused on communicating the launch of the new LuluSun sunscreen. It will implement awareness tactics with OHH, YouTube, TikTok, and Meta utilizing videos. The campaign will also seek engagement and online sales through social channels Meta and TikTok; although TikTok will initially launch as an awareness tactic. The email campaign will have initial awareness objectives and will launch conversion-based emails from the second month of the campaign.

  • The campaign will start with only OOH and email advertisement for 1 month.
  • Billboards at specific bus and subway stations will display ads frequently to our target audience who are active commuters and sport enthusiasts, generating brand awareness and lift.
  • Measurement: Survey for offline sales during the first month, and brand lift.
  • Video ads on Youtube will run from the second month of the campaign.
  • Video ads on Youtube contribute to the upper-funnel generating awareness and retargeting audiences for online sales. These ads will also make people interested in buying the product in stores.
  • Through our creative theme and story ads, the campaign will reach our target audience and will seek engagement and connection.
  • Measurement: Survey for offline sales, reach, ad recall, brand lift.

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Media Mix: Rationale

  • Tiktok ads will run from the second month of the campaign.
  • The main objective is awareness as viral TikTok ads generate sales even without the “campaign set up” that requires conversions from the platform.
  • Measurement: Survey for offline sales, reach, ad recall, brand lift, online conversions.
  • Meta ads will run from the second month of the campaign.
  • Video ads will be utilized to generate awareness, and video and static ads for online sales.
  • The ads will create awareness at the beginning and generate retargeting audiences that will be retargeted in the bottom of the funnel towards the mid-to-end of the campaign.
  • Measurement: Survey for offline sales, reach, ad recall, brand lift, online conversions, ROAS, ROI.
  • The email campaign will run from the first day.
  • The initial emails will seek to generate buzz and inform. Emails sent from the second month onwards will seek conversions with sales-driven copy that looks natural.
  • Measurement: Survey for offline sales, open rate, traffic, online sales.
  • The PR campaign will be active from the first day.
  • The focus will be on organizing events once a month and inviting influencers.
  • Measurement: Survey for offline sales (which influencer inspired you to buy this product?), attendance rate.

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Out-Of-Home Campaign

Media Plan Summary

  • Impressions: 40.4 M
  • Budget: $181,275
  • Platform: Digital billboards, Print billboards and Transit (Stations)

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Rationale: High visibility through strategic placement in high-traffic areas for maximum exposure to a diverse audience.

Creative Tactics Used:

A changing motion graphics providing real-time updates to capture attention and maintain interest.

OOH Billboard (Digital)

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OOH Billboard (Print)

Rationale: Fixed exposure which capitalizes on a fixed location for consistent exposure to passing traffic or pedestrians.

Creative Tactics Used: Eye-catching design using bold visuals and compelling imagery to grab attention quickly. Also ensuring the most critical information is prominently displayed and easily readable from a distance.

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OOH Transit

Rationale:

High visibility and simplicity by targeting high-traffic transit areas to ensure maximum exposure to a broad audience with a clear and concise message due to limited exposure time.

Creative Tactics Used:

Design elements and techniques

utilizing bold colours and

compelling imagery to stand out.

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Digital Campaign: Meta, Youtube, TikTok, and Email

  • Target: 13 M people
  • Reach: +5,1 M
  • Reach (%):+39%

Unifier tool is necessary to calculate multimedia reach with real estimated frequency. Based off Meta’s data, it’s guaranteed that the campaign will generate a reach above 40%.

Funnel Budget Breakdown:

  • Awareness: 67%
  • Engagement & Traffic: 5%
  • Conversions: 28%

Target Audience

Universe

Reach %

Reach

Frequency

Impressions

LuluSun

13,000,000

39%

5,102,632

-

38,519,038

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Digital Video: Youtube

Media Plan Summary

  • Impressions: 15.3 M
  • Views: 312,468
  • CPV: $0.4
  • Budget $121,716

Track measurement metrics such as engagement, view counts, and sales impact

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Digital Social: Meta

Media Plan Summary

  • Impressions: 21.6 M
  • Reach: 4.5 M
  • Engagement: 2.8 M
  • Traffic: 3.4 M
  • Budget $208,000

Sales campaign are included in the media plan; however, historical data is necessary to project an estimate of Return On Ad Spend (ROAS) and conversions.

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Digital Social: TikTok

Media Plan Summary

  • Impressions: 1 M
  • Budget $7,000

Historical and industry benchmarks localized to Canada are needed for further forecasts. The campaign will reach 1 M people, generate engagements, traffic, and tentatively conversions.

The focus is awareness.

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Email Campaign

Pre campaign: Coupon and live chat

To effectively target our email campaigns, we’re integrating a coupon offer and a live chat feature on our website. This will catch the attention of visitors, enticing them to share their email addresses in exchange for value, aiding in expanding our email contact list.

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Email Campaign

Media Plan Summary:

  • Platform: Mailchimp
  • Contacts: 600,000
  • Budget: $32,730

The email campaign will begin promptly on day one, presenting an introduction to our clean, sustainable, and high-quality products. As we transition into the second month of the campaign, we will showcase customer experiences, share testimonials, and offer exclusive deals and discounts.

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Email Campaign

Post campaign:Performance tracking

  • Driving rate
  • Open rate
  • Click rate
  • Conversion rate

In our email campaign, we will closely track our performance against industry benchmarks of 96% delivery, 31% open, 5% click, and 2-5% conversion rates, aiming to meet or outshine these standards to achieve superior results

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PR Campaign

Media Plan Summary:

  • Reach: enhance brand visibility, engage with existing Lululemon customers, and attract new customers interested in health and wellness
  • Platform: Social Media (Instagram, Facebook, Twitter), Youtube
  • Target Audience: Health-Conscious Consumers, Active Lifestyle Enthusiasts, Beauty and Skincare Aficionados, Existing Lululemon Customers

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PR Campaign

Rationale:

  • Active before the first day, throughout Pre-Launch, Launch, and Post-Launch of Lulusun.
  • Organizing events once a month and consistent partnership with related influencers.
  • Measurement: Survey for sales, attendance rate, offline survey & virtual discussion
    • Stream
    • Offline event
    • Social Media feedback

Creative Tactics Used:

  • Interactive Content: Interactive stories on social media to engage with audience.
  • User-Generated Content: Encourage customers to post own experiences and feedback with the product.
  • Storytelling: Share stories of how the product fits into an active lifestyle, perhaps through short videos and customer testimonials.

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Appendices

Youtube Impressions and Views Calculations

Target Audience

Reach %

Reach

Impressions

Goal

60%

7,800,000

39,000,000

*frequency 5 for impressions

*ideal reach % as per Meta recommendations

Youtube

CPV

CPM

M. Impressions

M. Investment

M . Views

Total Investment

Total Views

Bumper

$0.40

$5.78

2,340,000

$13,525.20

33,813

$54,101

135,252

Skippable

$0.40

$11.36

1,560,000

$17,721.60

44,304

$70,886

177,216

Total

-

-

3,900,000

$31,246.80

78,117

$124,987

312,468

*monthly goal impressions 10% of goal impressions

*"M." stands for Monthly

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Appendices

Meta Awareness Calculations

Meta Engagement Calculations

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Appendices

Meta Traffic Calculations

TikTok Impressions Calculations

Tiktok

CPM

M. Impressions

M. Cost

standard video

7

1,000,000

$7,000

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References

https://www.billboardsin.com

  • Grand View Research. (2023). Sun Care Products Market Size Report, 2021-2028. https://www.grandviewresearch.com/industry-analysis/sun-care-products-market-report#
  • Teneva, D. (2023, September 26). 9 Easy Steps to Building Your Shopify Mailing List. Brevo. https://www.brevo.com/blog/shopify-mailing-list/
  • S. (2023, January 12). Top 10 Email Marketing Metrics You Need to Pay Attention | Email Marketing. Sloovi. https://sloovi.com/blog/email-marketing-metrics/
  • Statista. (2023). Revenue of lululemon athletica in Canada from the fiscal year of 2012 to 2022

https://www.statista.com/statistics/485785/revenue-of-lululemon-canada/#:~:text=Revenue%20of%20lululemon%20athletica%20in%20Canada%202012%2D2022&text=In%20the%20fiscal%20year%20of,compared%20to%20the%20previous%20year.%20%20%E2%80%8C

Lululemon. (2023). About Us. About Us | lululemon athletica. https://info.lululemon.com/about