KM 101

Knowledge Mapping

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Dennis Pearce

December 2024

Define the Scope

Process-Based

Process Based

Role Based

Flow Based

Which Tools and Technologies?

KM and Operational Excellence

KM regulates . . .

. . . how reusable

. . .how fast

KM and Customer Intimacy

“Line of Sight” to the customer . . .

. . . really means . . .

. . . transmission and interpretation of information from the customer

Interpretation

References:

APQC articles:

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• 4-Step Guide to Knowledge Mapping
• Tips and Best Practices for Effective Knowledge Mapping
• Understanding Knowledge Mapping
• Getting Started with Knowledge Mapping
• How to Engage Business Stakeholders in Knowledge Mapping
• Knowledge Mapping Charter Template
• Adapting Knowledge Mapping Templates to Your Needs
• APQC’s Process-Based Knowledge Map: Description and Instructions
• APQC’s Process-Based Knowledge Map: Editable Template
• Knowledge Mapping Checklist