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HR Innovations at NCB

By: Euton Cummings

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EVOLUTION OF THE HR FUNCTION

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Optimization and Transformation

The design and operation of a system or

process to make it as good as possible in

some defined sense

TRANSFORMATION

A marked change in appearance or action

with an emphasis on drastic improvement

and outcomes

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HR INNOVATION GROUND RULES

  • All repetitive tasks can be automated (No exception!)

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  • Cost reduction and efficiency gains

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  • Improved service through process optimization

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  • Reduced response time and increased accuracy

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  • Risk mitigation

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  • Scalability - All processes which are not scalable are poorly defined

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  • Accessibility

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Guiding Principles

  • Open Source

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  • Open Standards

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  • Single Sign on

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  • Web Based

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  • Virtual Host/Server

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Cartesian Prioritization

  • Importance (Value Proposition):
    • Support/Drive NCB’s strategy?
    • Key enabler of Employee experience?
    • Financial impact / benefit?
    • What’s significant enough to drive change?
      • Pareto Analysis (80/20 Rule)

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  • Urgency (Timing):
    • What keeps us up at night? (The Obama Principle)
    • What must we do in the next 6 months?
      • Any compelling events or opportunities?
    • Availability of resources / budget?

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Urgency

Importance

High

High

Low

Low

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NCB GROUP’S AGE DISTRIBUTION

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Performance Management

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Performance Distribution

NCB Performance Appraisal Scores Summary Statistics

Mean

83.4

Median

84.58

Mode

90.24

Standard Deviation

7.88

Kurtosis

0.47

Skewness

-0.73

Range

51.53

Minimum

47.81

Maximum

99.34

Count

2418

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Performance Appraisal Distribution Trend

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NCB Performance Three Year Trend

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Divisional Performance

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Differentiation Analysis:20-70-10 Model

Who are our best performers?

What do they have in common?

How are they different from the rest?

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Differentiation Analysis: 20-70-10 Model

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Talent Management

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Talent Management

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Process Automation

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Automated Processes - AutoPro

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QUESTIONS

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