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High School Record Somalia
Service Design, solution architecture and prototype example
Exemplar deliverables of the assignments to be developed during the program
The following deck provides exemplar deliverable that aim to save you time during the course work of the program. Take it as a reference. GovStack continuously iterates its guidance to digital service design, solution architecture, prototyping and delivery, and values feedback that is translated into better examples for countries around the world using GovStack toolbox.
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Disclaimer for the use of the materials refer to in this deck
Training road map
Lecture 1 - W1
Sep 18th
Lecture 2 - W2
Sep 25th
Facilitation:
Welcoming HE, AD
Intro to GovStack Nele, HE, Kristo, Nico, Cora, Farina, Nora
PPT & GovStack website
30 mins
High level presentation of PAERA Structure, Aare, Ivar, Nele L
PPT
40 mins
20 mins Q&A
Materials: PAERA, Specs, eLearning BB Courses
Assignment: Define use case
Co-Facilitation: HE, WGTECH
Architecture in action
How to build a service from end to end
Overall process based on Somalia Use Case (service prior. As-is and to-Be) - YM
10 - 15 mins
GovStack architecture & high level description of BB Aare, Ram
25 mins
With the to be - Solution architecture & rapid prototyping Vasil
35 mins
10 mins Q&A
Materials: eLearning BB Courses
Inception training
PAERA Sect SDA App Architecture Outline
A: AS-Is and To-Be
Lecture 3 - W3
Oct 2st
Co-Facilitation: HE, WGTECH
GovStack SandBox & Tools - Nico, Farina
20 mins
Tools: Figma, draw io, Aare
10 mins
How to leverage it for rapid
Prototyping - Vasil
Joget + Minikube
40 mins
20 mins Q&A
Materials:
Joget training videos
PAERA Sect 2.2 GovStack Methodology
A: Service B. Print & Arch Diagram
In person Networking Session at
GovStack HUB in DPI Summit
Oct 3st
Training road map
Lecture 4 - W4
Oct 9th
Co-Facilitation: HE, WGTECH
Building GovStack compliant solutions
How to apply GovStack concepts and
principles using Rapid Prototyping tool
60 mins Vasil / Aare / Joget
30 Q&A Vasil / Aare
Materials:
PAERA Sect 2.6 Change Mgt
A: Set of mini applications
ID, eConsent
Lecture 5 - W5
Oct 16th
Co-Facilitation: HE, Cora
Countries case studies on DPI
Estonia & Kazakhstan
30 mins/country
Materials:
PAERA Sect
3.2 Legal FW, 3.3. Digital Infrastructure
A: Build the WF in joget to call out the APIs of Mini Apps created
Prototype progress
IM, Payment
Lecture 6 - W6
Oct 23th
Co-Facilitation: HE, WGTECH
Cloud, SCS
20 mins
Compliance testing application Nico, Farina
20 mins
Experience of DPGs in the compliance process
X-Road, MIFOS, MOSIP, Igrant
7 mins/each
22 mins Q&A
PAERA Sect 3.4 Foundational Pillars
A: Build the WF in joget to call out the APIs of Mini Apps created
Final questions on Use cases being dev by teams
Graduation criteria
Teams
1-2 hrs/week
Mentoring & Peer review
2 hr/week in Office Hours
GovStack facilitator team
GovStack Architects - Aare, Ramkumar, Nico, Kristo, Vasil, Joshepine, Farina + 2 WGTC Architects
Lecture - GovStack architects
Guest country experience
Online courses
PAERA
Team use case (3-4p same time zone)
Team lead
Mentoring sessions will run twice a week Tuesdays weekly and Thursdays biweekly
Peer review sessions will happened biweekly
Assignments
Weekly
Weekly deliverables according to lecture topic
Week 1
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Define use case
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In your deck describe the criteria your team use to prioritize the use case selected to work on during the challenge
GovStack playbook provides examples of different prioritization criteria commonly use by digital teams to structure their gov services digitization road map. Criteria varies according to contexts and needs and provide guidance to ICT investments, DPI/BB implementation, & citizens satisfaction.
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Example of the prioritization exercise run in collaboration with the Ministry of Digital Economy and Innovation (MENI) Djibouti
Prioritization departed from a pre identification of 10 high priority services by the MENI. A workshop with the Government entities responsible for these services took place to transform the initial list into actual user journeys, mapping its as-is, and to-be to identify current & future technology stack, complexity in the to-be journey, possible reforms need it to digitize the service and jointly decide which services among the initial 10 should be digitized first.
Source: GovStack, Djibouti Mission October 2022
Illustrative
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Priority areas pre-identified
Prioritization criteria
Services ranking
Impact:
Services that support transforming internal working of Government Entities which MENI could coordinate according to its transversal mandate.
Services that facilitates easy of doing business
Feasibility:
Services should be own by Entities from which MENI can easily collaborate with.
Service can re-use current tech stack available in Djibouti and complemented with new DPGs/BBs to be re-use by other services at scale.
Prioritization criteria varies according to country context and needs. For this particular case the following criteria was defined:
Rationale for construction permit
Impact | Feasibility |
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*Government entities at Djibouti
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Somalia current stack
High-level problem statement & user needs assessment:
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Somalia country use case was used as reference for GovStack generic use case in the sandbox simulation
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User personas for Construction Permit in Djibouti
42 years old
Lives in Djibouti
Entrepreneur.
Expert on imports / export
Ahmed wants to construct a new house in Djibouti on a land parcel he owns
Tech knowledge
Ahmed
Social media
Mobile Apps
Software
35 years old
Lives in Djibouti
Architect
Expert on constructing buildings
Asma is an Architect who works with clients on designing and constructing new homes
Tech knowledge
Asma
Social media
Mobile Apps
Software
Department of Town Planning and Habitats, Djibouti
Responsible for issuing Construction Permits in Djibouti
DATUH accepts applications from Citizens / Architects for issuing new Construction Permits
DATUH
Citizens wanting to construct a building
Architects / Engineers who will work with citizens
DATUH
Tech knowledge
Social Media
Software
Mobile Apps
Construction permit - Mapping of service stakeholders
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Stakeholder involved in the journey of providing the service | Role |
Citizens, construction companies, architects | Need to build, expand and/or remodel a property |
DATUH | Overall processing of construction permits and site inspection |
Domaine | Land titles |
Treasury | Fee collection |
Civil Protection Authority | Non objection |
Utilities | Non objection |
Ministry of health | Non objection |
Architect / Civil engineer | Authorized representative of the applicant |
Mayor’s office | Construction permit approval |
Coming next for week 2
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Week 2
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As-Is and To-Be
High School records Sandbox documentation (Link)
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24-03-2023
24-03-2023
EPR Digital Service Proposal
“AS-IS” USER JOURNEY HIGH SCHOOL RECORD
BEFORE THE SERVICE
STAGE OF THE JOURNEY
POINT OF CONTACT
SIMPLIFICATIONS
Detailed simplifications here
DURING THE SERVICE
Obtain student ID number (before taking the exam)
Obtain the High School Certificate: Pay the fee
Obtain the High School Certificate: Order a print of the certificate
Obtain the High School Certificate: Obtain certificate
Loss of certificate: Pay the fee
Admission to foreign university, occupation in a foreign nation: Get the certificate attested by the Ministry of Foreign Affairs
Ministry of Finance desk at Ministry of education
Office of examination and certification
Office of examination and certification
Ministry of Finance desk at Ministry of education
Ministry of Foreign Affairs
Visit the MoE office (Office of examination and certification) and pay in person (to MoF) mobile money (5 USD). The person, scans a qr to make the payment to the MoF account and then presents the proof of payment at the reception to collect a recipt.
Process to verify that its the student:
- Present passport or other ID
- Contact the school to investigate if its the same student
- Ask interview questions about the exam, venu of exam, their exams etc
Legal justification: A document detailing the different tarrifs to be linked here.
Result: Payment recipt is printed and given the applicant
Painpoint: wait time
Requirements
Payment receipt
Legal justification:
Foreign affairs stam the certificates
Results:An appointment is given to collect the certificate (7 Days since payment recipt, only in special cases can be 1-2 days)
pain point: Wait time is 7 days
Touchpoint: Office of examination and certification
Requirements
appointment (obtain after proof of payment)
takes 7 days
If the student can not come physicaly to the office, they can have it collected by someone on their behalf, by their school. One teacher can request certificates for multiple students.
No timelimit on validity of the certificate.
Result: A4 size certificate and physicaly signed by DG of ministry, DG of examination and stamped.
Printed paper for now, not available online
Painpoint: manual signature on each certificate + signature
DG
Dir examination department
for a duplicate: payment + 3day wait
Need to crosscheck with student all personal data
No feedback is collected on the service.
Requirements: A new certificate is printed and then stamped and signed.
Pain Point: Wait time is 3 days
Requirements: The Person needs to present the certificate for physical attestation by the MFA.
Legal Justification: The certificate needs to be attested by the MFA
Undertake the national exam
Televission
Social media
Print media
Ministry Website: https://soneb.gov.so/
Obtain exam results
The schools submit a list of students to the ministry earlier.
Now, each school can register (using student name, address and photo) their own students on emis website.
Before the exam the minstry verifies if the student is still enroled
The student needs to have a unique ID card that is provided by the ministry before the exam.
Paper based exam
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24-03-2023
EPR Digital Service Proposal
BEFORE THE SERVICE
STAGE OF THE JOURNEY
POINT OF CONTACT
SIMPLIFICATIONS
Detailed simplifications here
DURING THE SERVICE
AFTER THE SERVICE
Issue of student IDs, examination and results: Obtain unique student ID
Know all about the service: Access service information on One-stop-shop
Getting the high school certificate: Present Student ID number at the ministry office
Getting the high school certificate: Make fee payment
Getting the high school certificate: Collect the certificate
User Satisfaction survey
One-stop-shop
Service Portal
One-stop-shop, Service Portal
One-stop-shop, Service Portal
Service portal
Service portal
Service portal
HOW WAS YOUR EXPERIENCE?
Requirements: The service information is open to access by all.
Result:The Student accesses the one-stop-shop and navigates to the service information gaining a good understanding of requirements and link to service portal to get the high school certificate.
Painpoint
Touchpoint: Ministry office receptionist
Painpoint
Touchpoint: Ministry office receptionist
Painpoint: Physicaly visit the ministry office, Waiting times may apply
Touchpoint: Ministry office receptionist
Result
The student reports any problem during the process and interaction with the service
Issue of student IDs, examination and results: Undertake the national exam
Televission ,Social media, Print media, SMS, email, One-stop-shop, Service P ortal
Issue of student IDs, examination and results: Obtain exam results
One-stop-shop
Service Portal
Requirements
Photo
Names
Address
Result:
Student ID number (Unique student ID from high school onwards)
Requirements
The student has a valid student ID number
Result:
Exam records processed and the results are published on EMIS.
Notification on publication of results
Requirements
A valid student ID and completion of examination
Result:
Student reviews the results on service portal
Changes to name of student, parternts, date of Birth etc (This is quite likely, around 50% or even more)/ Rectify details on the certificate
Service portal
Result
The student fills out the information citizen satisfaction survey
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24-03-2023
EPR Digital Service Proposal
High School Certificate - online 'To-Be' User Journey
BEFORE THE SERVICE
STAGE OF THE JOURNEY
POINT OF CONTACT
SIMPLIFICATIONS
Detailed simplifications here
DURING THE SERVICE
AFTER THE SERVICE
Issue of student IDs, examination and results: Obtain unique student ID
Know all about the service: Access service information on One-stop-shop
Getting the high school certificate: Provide unique and valid student ID
Getting the high school certificate: View and validate results
Getting the high school certificate: Fee payment
Getting the high school certificate: Access and download high school certificate
Rectify details on the certificate
One-stop-shop
Service Portal
One-stop-shop, Service Portal
One-stop-shop, Service Portal
Service portal
Service portal
Service portal
Service portal
HOW WAS YOUR EXPERIENCE?
Requirements: The service information is open to access by all.
Result:The Student accesses the one-stop-shop and navigates to the service information gaining a good understanding of requirements and link to service portal to get the high school certificate.
Requirements: The online service can be used by students who:
Results: students ID is validated
Requirements: The student validates their results before they can make the fee payment and generate the high school certificate
Results: Validation of results from the government registries
Requirements: The student pays the required amount through the payment method of choice
Results: Payment of 5 Sh.So
Result
The student can access and download their high school certificate.
Result
The student reports any problem during the process and interaction with the service
Issue of student IDs, examination and results: Undertake the national exam
Televission ,Social media, Print media, SMS, email, One-stop-shop, Service P ortal
Issue of student IDs, examination and results: Obtain exam results
One-stop-shop
Service Portal
Requirements
Photo
Names
Address
Result:
Student ID number (Unique student ID from high school onwards)
Requirements
The student has a valid student ID number
Result:
Exam records processed and the results are published on EMIS.
Notification on publication of results
Requirements
A valid student ID and completion of examination
Result:
Student reviews the results on service portal
Changes to name of student, parternts, date of Birth etc (This is quite likely, around 50% or even more)
Service portal
Result
The student fills out the information citizen satisfaction survey
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High School Certificate - User Journeys link
Week 3
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Service Blueprint and Architecture Diagram
High School records Service Blueprint (Link)
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High School records clickable figma prototype to create Joget webforms (Link)
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Week 4
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Mini applications in Joget for eID and Consent
High School records prototype application on Joget
Vasil to add a screenshot and link to Joget
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Week 5
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Workflow in Joget calling out the APIs of Mini Apps created
Prototype progress
IM, Payment
High School records prototype application on Joget
Vasil to add a screenshot and link to Joget
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Week 6
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Final Prototype using Joget
High School records final prototype application on Joget
Vasil to add a screenshot and link to Joget
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