Riders on the storm:
How (and why) to cut traffic and boost sustainable alternatives without losing your head
We’ll start at 10:02am
#Riders23
Code of conduct
#Riders23
Car Free Cities worked across Birmingham, Bristol, Leeds and London to:
1. Put forward the positive case for urban traffic reduction
2. Work with local communities - particularly those who are most harmed by the effects of mass car dominance - to co-design and deliver changes to their own streets
3. Encourage and inspire local decision makers to raise ambitions and accelerate change in our cities
Car free cities are free of the dangers, pollution & emissions caused by mass private car dominance.
Riders on the storm | #Riders23
They’re not cities with no cars at all. Many people, including some disabled people, cannot get around without a car, and reducing the number of cars in cities will make their lives easier too.
Riders on the storm | #Riders23
“The Government has made no progress on our recommendations on clarifying the role for car demand reduction…”
[emphasis added]
The Climate Change Committee
Progress in reducing UK emissions: 2023 Report to Parliament (June 2023)
Programme
Riders on the storm | #Riders23
10:00 - 11:30: Car wars - delivering local change against a backdrop of misinformation.
11:30 - 11:55: Coffee break
11:55 - 13:00: Reclaim our streets - how to introduce more equitable and sustainable uses of our kerbside. Please note, only the first part of this session will be available for online attendees.
13:00 - 14:00: Lunch
14:00 - 15:30: Cities of the future - how can we ensure that the shift away from car dependency increases equity and accessibility for all our communities?
15:30 - 16:00: Refreshments & networking
Car Wars:
delivering change against a backdrop of misinformation.
Riders on the storm | #Riders23
Cllr Charlie Hicks Oxfordshire County Council @Charlie_Hicks_ | | Cllr Clyde Loakes London Borough of Waltham Forest @labourstone | ||
Leo Murray Possible @crisortunity | Rachel Aldred Active Travel Academy @RachelAldred | Stefan Rollnick Lynn Global @lynn_global |
Riders on the storm:
Key insights on the political and temporal dynamics of delivering traffic reduction and road space reallocation
July 18th 2023
THREE KEY THINGS TO REMEMBER
At every crossway on the road that leads to the future, each progressive spirit is opposed by a thousand men appointed to guard the past.
London’s congestion charge was wildly controversial prior to its introduction. The Tory opposition handed out leaflets likening the zone boundary to "the Berlin Wall on your doorstep". Newspapers, some business groups & unions all vocally hated it. Westminster Council took the mayor to court to try to block it.
Polling found that despite 90% of Londoners believing there was too much traffic in central London, and worrying about the health and environmental effects of pollution, only 38% agreed that a congestion charge was the right solution. 43% opposed it.
If a referendum had been held on the C-Charge it would have lost, and London would have been cursed with perpetual gridlock.
Source: The Acceptability of Road Pricing, RAC Foundation 2011
But 8 months after the Congestion Charge had been introduced, public support had flipped to well over 50%, while opposition fell
Source: https://wearepossible.github.io/carfreestories/
This is a pattern we see over and over again all around the world
Public support for traffic reduction measures follows the Goodwin Curve
Standard consultation respondents are skewed towards those with a certain position: protecting the status quo.
People are invested in the way things work today, in a way nobody but a handful of dreamers are invested in a hypothetical future in which things work better.
“people who aren’t currently cycling, which we know is a large part of the population, they aren’t going to be out there giving support to something to benefit cycling because they don’t see themselves as a cyclist so don’t see this as relevant to them”
The status quo always benefits from the incumbency effect, where people are in general invested in the way things are today, so loss aversion is powerful enough to really activate people to defend against a perceived threat
The problems with the status quo are known and familiar, whereas the hypothetical problems with the hypothetical future are both unfamiliar and infinite
The principle of traffic reduction is very popular and seen as a priority.
The details of making it happen in practice are much more challenging!
Source: Public Opinion Survey on Traffic and Road Use, Department for Transport, November 2020
Majority support for LTNs is still present even in the specific, when the question is precisely around closing residential streets to through traffic
Source: https://www.gov.uk/government/statistics/national-travel-attitudes-study-ntas-2019-wave-1, Department for Transport, November 2020
Public polling consistently finds a robust majority of the public *support* closing residential streets to through traffic, with strong opposition limited to a narrow group.
This is true nationally…
Source: https://www.theguardian.com/environment/bike-blog/2020/oct/22/despite-a-loud-opposing-minority-low-traffic-neighbourhoods-are-increasingly-popular
…and in London specifically
Source: https://redfieldandwiltonstrategies.com/plurality-of-londoners-support-expanding-londons-ultra-low-emissions-zone-ulez/
Source: YouGov Polling for Transport for London, 9th-11th November 2021
The problem is the group who really *care* about this stuff is the antis who want to block change, who far outnumber the oddball activists convinced that the world could be a better place. This group then dominate the public discourse: witness NextDoor etc.
In a recent TfL survey, just 13% of Londoners said they drove at least five days a week, while 64% drove once a week at most, if at all. This confirms that a relatively small proportion of Londoners are doing most of the driving.
Contrary to reports, London is not really experiencing a battle between a minority of cyclists and a majority of drivers. Instead the political and social struggle for our streets contest is between a large majority who drive rather little, if at all, and a small minority who drive a lot.
Dirty tricks are also de rigueur for opponents of traffic reduction
“Perhaps one reason negative voices find it so easy to sway things their way is that people have a tendency to misjudge public levels of support. The survey showed that, while most people think Britain would be a better place if more people cycled, they also guessed that other people were less supportive, and more hostile, to the idea than they were.”
Support for LTNs is broad but shallow & soft, while opposition to them is narrow but hard, deep & pointy. This means it is easy to frighten local politicians away from seeing change through.
The majority of people who want the change don't want it enough to do or say much about it.
Expect opposition!
In LTN trailblazing Waltham Forest, thousands marched down the high st with a coffin, and councillors involved received death threats
41% of local people opposed the LTNs at the time they were implemented
Source: https://www.guardian-series.co.uk/news/13720251.grand-opening-mini-holland-scheme-dominated-angry-protestors/
Two years later, just 1.7% of residents wanted the changes reversed
Source: https://www.uk100.org/blog/2020/10/waltham-forests-mini-holland-why-ltns-are-so-important-clean-air
Modal filters as used to create Low Traffic Neighbourhoods are not new, and councillors introducing LTNs say nobody ever writes to them asking to have existing filters removed
This gives an important clue about the ephemeral nature of LTN controversy
Possible surveyed nearly 300 households on streets with historic modal filters
They are overwhelmingly popular!
People’s views about traffic filters are not fixed: they trend towards greater support following lived experience with the change
Where the status quo is a filtered street, residents focus on the problems that would be caused if that were to change
Change meets resistance - no matter the starting point
Time makes more converts than reason.
Object lesson from Hammersmith & Fulham!
Summer 2019: local residents’ consultation using Common Place identifies rat running and too much motor traffic as priority issues in Brackenbury
Village
November 2020: local residents’ association workshops present initial proposals
Summer 2019: local residents’ consultation using Common Place identifies rat running and too much motor traffic as priority issues in Brackenbury
Village
Sept-Nov 2021:
series of working group meetings to develop plans. Lots of focus on public realm improvements, no hard traffic measures (only cameras)
December 2021: officers report on the South Fulham TCPR finds local public attitudes have completely flipped since it was first introduced, with over 85% of residents now wanting the measures to remain in place!
April 2023:
Public drop-in events are held to show residents the final proposals
April 2023:
Local motor lobby (led by notorious climate change denier David Tarsh) launch ‘don’t kill Brackenbury’ disinformation campaign on NextDoor claiming disabled drivers not exempt etc
April-May 2023:
Anti-lobby target local businesses with warnings of catastrophic impacts
Antis hijack community drop-in events, shouting at consultants and defacing exhibition materials
Ward councillors do not show up to any events to explain or defend proposals
STOP Brackenbury Clean Air Neighbourhood petition garners over 1000 signatures within weeks of launching
June 2023:
Leader of LBHF Stephen Cowan - and Brackenbury ward councillor - announces ‘pause’ to borough wide Clean Air Neighbourhoods programme and Brackenbury proposals are killed off for good
Brackenbury shows that appeasement does not work!
BE COURAGEOUS HERE!
When it’s a notion
When it is vague
It is praised.
When it looms large
When plans are in motion
Objections are raised.
SUMMARY
SUMMARY
Thank you
July 18th 2023
Leo Murray, Director of innovation, leo@wearepossible.org
The impact of councillors’ LTN positions on voting behaviour in Greater London
Jamie Furlong, Research Fellow, Active Travel Academy, University of Westminster J.Furlong@westminster.ac.uk
Athena Brook, PhD candidate, Active Travel Academy, University of Westminster
Charlie Hicks, Councillor, Oxfordshire County Council
Rachel Aldred, Professor and Director of Active Travel Academy, University of Westminster
About Low Traffic Neighbourhoods
LTNs and controversy
Vandalism of LTN signage in Ealing, London (source: Richard Bouchier)
Anti-LTN protesters in Islington, London (source: Anna Lamche)
Vandalism of LTN signage in Lambeth, London (source: London Cycling Campaign)
Research questions
To what extent did incumbent councillors’ LTN tweeting, and their positive or negative stances on local LTNs affect their:
(*Relative votes = the percentage difference between number of votes received and the mean number of vote per candidate in the same ward)
Study included incumbent councillors in London boroughs where…
1. At least one LTN had been implemented since March 2020 and not subsequently removed prior to the 2022 elections, and/or
2. At least one LTN was planned to be implemented following the 2022 local elections.
Voting Outcomes by party
Identifying councillors’ Twitter accounts
Identifying tweets related to LTNs
�
Councillors and tweets about LTNs
31.5% of Conservative incumbents with Twitter accounts tweeted about LTNs (similar % for Lib Dems & Greens), but only 18.5% of Labour incumbents did.
Sentiment analysis and scoring
Predicting the effects of LTN sentiment on seat results and vote changes
To predict the probability of holding a seat: logistic regression models with a binomial outcome variable (1 = Yes, 0 = No).
To predict the change in relative number of votes received between the 2018 and 2022 local elections, linear regression models with the change value as a continuous outcome variable.
In both models, we control for key political and demographic characteristics
Councillors and LTN sentiment
Voting outcomes and the effects of tweeting about LTNs at all
Modelled estimates of the relationship between tweeting at all and change in relative number of votes
When we look at relative votes, we see there is a positive relationship for tweeting about LTNs at all, compared to not tweeting. Relationships are not statistically significant when separated by party.
Voting outcomes and LTN sentiments – party trends were non-significant, but we did find an interaction effect (difference in the trends)
The relationship between councillors’ LTN sentiment scores and the change in relative vote scores between the 2018 and 2022 local elections
Voting outcomes and the effects of tweeting about LTNs
Odds ratios of holding seat by whether councillors had tweeted at all
The trend is non-significant – wide confidence intervals
79% of councillors who tweeted negatively kept their seats, compared to 75% of neutral and 96% of positive Tweeters. However, this difference was again not statistically significant.
Concluding thoughts
�
The impact of councillors’ LTN positions on voting behaviour in Greater London
Jamie Furlong, Research Fellow, Active Travel Academy, University of Westminster J.Furlong@westminster.ac.uk
Athena Brook, PhD candidate, Active Travel Academy, University of Westminster
Charlie Hicks, Councillor, Oxfordshire County Council
Rachel Aldred, Professor and Director of Active Travel Academy, University of Westminster
Powered by behavioural science, our work improves and saves lives.
As a full-service communications consultancy, we fuse science and creativity to create communications with impact. We don’t just observe
audiences, we understand and empower them so they make good choices.
We are outcomes and measurement obsessed and our methodologies take the guesswork out of whether we effected change. Our
multi-award-winning campaigns and global recognition received proves just that - but more than that, we know we are making a
difference when we measure the value of our work - leading to lives improved and lives saved.
Our model is full and flex service. And with our scientific thinking, academic rigour, and creative flair, we are leading a sea change in comms.
The BS Unit
Campaigns
The Misinformation Cell
(behavioural science)
our tool kit.
lynn.global
three key takeaways:
Online ≠ Offline - Just because something is gaining traction on social media doesn’t mean our audience has been exposed to it, or that it resonates with them.
Fact checking Santa Claus - Is the information we’re worried about causing real-world harm? Because if not, then it’s probably best to ignore it.
Deeper truths > Facts - The most recent meta analyses of fact checking shows it has very limited impact. Humans are storytellers. Don’t bring facts to a culture war.
1.
2.
3.
lynn.global
(Credit: The New Yorker)
lynn.global
(Credit: The New Yorker)
lynn.global
demystifying misinformation.
Misinformation
Misleading or false information shared without the intent to mislead or cause harm.
Disinformation
Misleading or false information shared with the intent to mislead or cause harm.
Malinformation
Accurate information shared with the intent to mislead or cause harm.
Conspiracy theories
A worldview claiming there are a shadowy group of elites pulling the strings behind the scenes.
lynn.global
maintaining information integrity.
Anywhere someone (intentionally or unintentionally) peddles a misleading narrative ��– often implicit and constructed using a cherry picked mix of elements of fact combined with fabrications that is adversarial in nature against an at-risk group or institution, and most importantly, creates risk of harm – they are engaging in mis/disinformation
“
”
lynn.global
exploring misinformation: some questions to start with
lynn.global
in summary
There should be three key pillars to your approach to information integrity:
These three stages should supplemented by ongoing monitoring, threat detection and escalation processes.
three key takeaways:
Online ≠ Offline - Just because something is gaining traction on social media doesn’t mean our audience has been exposed to it, or that it resonates with them.
Fact checking Santa Claus - Is the information we’re worried about causing real-world harm? Because if not, then it’s probably best to ignore it.
Deeper truths > Facts - The most recent meta analyses of fact checking shows it has very limited impact. Humans are storytellers. Don’t bring facts to a culture war.
1.
2.
3.
lynn.global
Want to keep the conversation going?
Add me on LinkedIn: Stefan Rollnick
lynn.global
lynn.global
How hard can it be to change the transport system?
Installing Low Traffic Neighbourhoods in Oxford
What are we trying to do?
from...
to...
What do you need to get started?
The overall results are positive
But be prepared for this
Polled public opinion vs
Perceived public opinion
Polled public opinion
Perceived public opinion
“Discrimination”
“Not listening”
“Abuse of power”
“Not working”
“Dividing the community”
“It’s delaying ambulances”
“Air pollution”
“No evidence”
“People are cut off”
“Longer journeys”
Fairness perceptions
Outcome fairness
Procedural fairness
Chan, 2011
Outcome fairness
Expectations
Social comparisons
Contrasts
Chan, 2011
Voice
Explanations
Respectful Treatment
Procedural fairness
OECD, 2016
So if we want more of this
We need to consider
Information to citizens on plans, processes of decisions, reasons for decisions
Thorough and transparent data collection and evaluation
Hosted on a well designed user-friendly website
Public participatory process for co-production of the plans
Professional representative polling to assess public opinion giving equal weight to each voice
Proactively engage and build relationships with groups who are currently most car-dependent and likely to be hostile
Finding solutions and economic support to help people adapt
Explanations
Voice
Respectful Treatment
�The Enjoy Waltham Forest Programme��Cllr Clyde Loakes
Deputy Leader, London Borough of Waltham Forest and Cabinet Member for Climate and Air Quality
LB Waltham Forest�
What have we delivered in Waltham Forest so far?
Over 55 km of segregated cycle track
22 School Streets
46 public realm improvements
Planted more than 800 trees
85 modal filters
570 EV charging sockets
36 pocket parks
714 Bikehangars
11 Station Cycle Hubs
Encouraging community ownership
Working with community organisations and neighbourhood groups
Enabling behaviour change
Residents and Businesses
475,000 km travelled
350,000 deliveries
Reducing reliance on private cars
Car clubs
Overcoming challenges
Air quality and health benefits of schemes
King’s College London research
University of Westminster/Active Travel Academy
What do we have planned next?
Car Wars:
delivering change against a backdrop of misinformation.
Riders on the storm | #Riders23
Cllr Charlie Hicks Oxfordshire County Council @Charlie_Hicks_ | | Cllr Clyde Loakes London Borough of Waltham Forest @labourstone | ||
Leo Murray Possible @crisortunity | Rachel Aldred Active Travel Academy @RachelAldred | Stefan Rollnick Lynn Global @lynn_global |
Feedback survey
Riders on the storm | #Riders23
If you are leaving us now, please take 5 minutes to fill in our feedback survey:
https://wearepossible.org/riders23-survey
Riders on the storm:
How (and why) to cut traffic and boost sustainable alternatives without losing your head
Coffee break until 11:55am
#Riders23
Reclaim our streets:
How to introduce more equitable and sustainable
uses of our kerbside.
We’ll start at 11:57am
Riders on the storm | #Riders23
Reclaim the Streets
An overview of Possible’s work on space equity, parklets and parking
Popularising parklets as a way of reclaiming space for people
Our Write to Councillor Tool has been used by hundreds of people to ask their local councillors for a parklet permit process
Data visualisation on parking stats
Pop-Up Parklets for Car Free Day 2021 & 2022
Parking Action tool launched May 2023
Impact
Four London Boroughs have now adopted parklet permit processes in place and more are developing policies in this area
New Parklets Campaign for 2023-2024
Reclaim our streets:
how to introduce more equitable and sustainable uses of our kerbside.
Riders on the storm | #Riders23
Carolyn Axtell Possible @AxtellCarolyn | | Cllr Rezina Chowdhury London Borough of Lambeth @RezinaChowdhury | ||
| | | ||
Toby Spearpoint Waltham Forest resident @TobySpearpoint | | Silviya Barrett Campaign for Better Transport @SilviyaB | ||
Feedback survey
Riders on the storm | #Riders23
If you are leaving us now, please take 5 minutes to fill in our feedback survey:
https://wearepossible.org/riders23-survey
Riders on the storm:
How (and why) to cut traffic and boost sustainable alternatives without losing your head
Lunch until 2pm
#Riders23
Cities of the future:
Ensuring the shift away from cars increases equity
and accessibility for all our communities.
We’ll start at 2:02pm
Riders on the storm | #Riders23
Cities of the future:
how can we ensure that the shift away from car dependency increases equity and accessibility for all our communities?
Riders on the storm | #Riders23
Carolyn Axtell Possible @AxtellCarolyn | | Ben Coleman PJA @PhilJonesAssoc | ||
| | | ||
Dr Harrie Larrington-Spencer Active Travel Academy / Wheels for Wellbeing @TricycleMayor | | Tiffany Lam Sustrans @Sustrans | ||
Cycling as Labour
Precarious work on precarious streets
Tiffany Lam
18 July 2023
143
Why this matters
Delivery cyclists: a large & growing proportion of overall cyclists
“Although [immigrant] food delivery cyclists account for large numbers of NYC’s cycling population [upwards of 45%], bike planners and advocates often do not include delivery cyclists in discussions about street design. ‘Invisible’ cyclists are not invisible because of their absence but because of systems designed to exclude them.”
(Lee et al., 2016)
145
Growth in & potential of cargo bike logistics
If scaled up, cargo bikes have huge potential to replace vans and reduce:
146
‘Perfect storm of risk factors’ affecting health & safety of all road users
Christie & Ward, 2018
147
Key findings
‘Time is money’
149
‘…really dangerous…’
150
‘It’s a man’s culture’
151
Recommendations
What do delivery cyclists want?
153
Sustrans is the charity making it easier for people to walk and cycle.
We connect people and places, create liveable neighbourhoods, transform the school run and deliver a happier, healthier commute.
Join us on our journey.
www.sustrans.org.uk
Registered Charity No. 326550 (England and Wales) SC039263 (Scotland)
VAT Registration No. 416740656.
Low Traffic Towns
Ben Coleman, Associate Director
18.07.23
Hello
Background
Traffic in Towns
Projects
Next
Background
The relationship between low traffic volumes and positive impact upon streetscapes and their social-ability is not new news
Background
Audit tools and policy also reinforce the preference for reducing volumes of vehicular traffic, and are still using similar traffic thresholds for auditing schemes
‘Encouraging through-traffic to use main roads can provide benefits for pedestrians and residents, particularly children and vulnerable adults, as well as enabling cycling’ (LTN 1/20)
Background
It’s also well established that the UK has high dependence on private car/vans at nearly all journey lengths >1 mile.
Background
Trends for trip purpose are also reasonably consistent since the 2002 – despite an overall reduction in the number of trips made
Background
Despite the availability of data, trends and research, projects involving traffic reduction are often incredibly emotive and contentious.
Our challenge therefore is to have more transparent and frank conversations around the role of vehicular traffic in towns, and how it impacts upon local needs, and the equity + accessibility of our streetscapes.
Traffic in Towns
Too often though, the focus is on the raw traffic volumes and purpose …
This influences the ambition and delivery of many of our projects including:
Wakefield
“It is a victory for common sense and a victory for the continuity of business in Wakefield city centre”
�
Dorset
Re-open High Street to A35 traffic
Why traffic?
Understanding traffic composition and the ‘why’ behind these trends enables a deeper insight into local behaviours and he potential for better street design
This increasingly is a key feature of our projects to help facilitate these conversations at the project outset.
Trip Length
Trip Purpose
Why?
Kent
LCWIP
84% = Through Traffic (~16k trips)
PM Peak
Mendips
LCWIP + High Street Study
60% High Street = Local Shortcut Traffic
AM Peak
Mendips
LCWIP + High Street Study
Mendips
LCWIP + High Street Study
71% = Carriageway
Mendips
LCWIP + High Street Study
Herefordshire
Movement Strategy
52% = Intra trips
(~100k daily trips <4miles)
(7% of all traffic = ‘Strategic’)
Hampshire
Mini-Holland Study
76% = In-Out/ Out-In Trips
AM Peak
Cotswolds
Traffic in Villages
81% = Strategic Trips
AM Peak
Surrey
Public Realm + Movement Study
43% Town Centre = through-traffic
(79% of which = ‘Strategic’)
AM Peak
Surrey
Public Realm + Movement Study
It’s not always completely about traffic though …
Sometimes it’s just design
Seven Dials Roundabout, Brighton
Seven Dials Roundabout, Brighton
Next
Our aim is to make understanding traffic composition and its impact on street design a more normal and comfortable conversation in all projects.
The Cities of the Future and Re-imagining the Kerbside
Cllr Rezina Chowdhury
Lambeth Council,
Deputy Leader, Sustainable Lambeth and Clean Air
Kerbside Strategy - Rebalancing Road Priorities
Emergency COVID transport response
(LTNs, Healthy Routes, wider pavements)
2019
2020
2021
2022/23
2022
COVID trials made permanent
Net Zero by 2030
Healthy Routes and LTN rolling programme
2023/24
Climate emergency declared
Why kerbside now?
264km
138km
138km
51km
35km
What is the kerbside?
60% of households in Lambeth do not have access to a car
That’s over 81,000 households,
or 190,000 residents
Highlights from our year 1 deliver plan
Centring disability in
sustainable mobility transitions
Dr Harrie Larrington-Spencer
Research Fellow, Active Travel Academy
h.larringtonspencer@westminster.ac.uk
@TricycleMayor
Riders on the storm:
How (and why) to cut traffic and boost sustainable alternatives without losing your head
Closing plenary
#Riders23
194
“You may remember that I'd been planning to get solar panels with the money I made/saved from selling the car. Well, it's finally happening!”
Michelle from London also sold her car:
Joe in Birmingham sold his car and swapped his wife’s car for an EV:
“it’s made us realise how life without a car could be achievable as a family.”
Funmi from London says it has been life changing
Nathanael helping to spread the word about how traffic is holding up emergency vehicles
https://twitter.com/_wearepossible/status/1519692924887330816
One big pattern: its nearly always the same
Initial fears about potentially negative impacts from traffic reduction prove unfounded. Once in place and the benefits have been experienced, people don’t want to go back.
One big lesson: courage
The key to success is leaders who practice good communication, are courageous, tenacious and see things through
What’s next?
Riders on the storm | #Riders23
What’s next?
Riders on the storm | #Riders23
Hot Wheels: unsafe streets x unsafe work
Work with IWGB unionised food delivery riders to accelerate the switch to cleaner and safer ebikes, and to bring the voices of this road user group into public and policy discourse.
What’s next?
Riders on the storm | #Riders23
Clean cars for carers
Working with New Automotive to research the EV finance market today to find the barriers to carers accessing EV financing. Working with the Care Workers Charity to run surveys and focus groups with rural care workers, paying them to participate, and assessing their current attitudes towards and experience of EVs. We'll follow a rural care worker on a busy shift in their own car and film it. Support that carer through the process of trying to obtain finance to switch to an EV, recording all barriers encountered along the way. Identify and support a suitable ‘champion’ who could act as a media spokesperson. Lobby for change.
What’s next?
Riders on the storm | #Riders23
Feedback survey
Riders on the storm | #Riders23
If you are leaving us now, please take 5 minutes to fill in our feedback survey:
https://wearepossible.org/riders23-survey