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CANHEIT

Managing SharePoint at the University of Toronto

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  • CENTRAL ITS / INFORMATION MANAGEMENT TEAM

Agenda

  • COMMUNICATION & COMMUNITY
  • HELPDESK SERVICES
  • SECURITY PRACTICES
  • GOVERNANCE
  • Q & A

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CENTRAL ITS / INFORMATION MANAGEMENT TEAM

  • In 2018, Office 365 and SharePoint Online were rolled out to staff and faculty
  • ITS EASI’s Information Management (IM) team acts as bridge between IT and the organization
    • Our roles

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COMMUNICATION & COMMUNITY�

  • SP User Community
  • Connect + Learn sessions, �showcases, administrator boot camp
  • SP Support Centre
    • Virtual office hours
  • Divisional IT liaising

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HELPDESK SERVICES

  • What can we do?
  • ServiceNow platform
    • Subcategories
    • Templated responses
    • Turnaround times
  • Site request form
    • Service Catalog
    • Naming conventions
    • Who’s allowed to request a site?
  • Knowledgebase articles
  • Content migrations
    • Migration tools
    • From share drives to SharePoint (SPMT)
    • From SharePoint to SharePoint (ShareGate)

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SECURITY PRACTICES

  • External sharing
    • Guest expiration
  • Dynamic grouping
    • Test, admin accounts
  • L4/S4 data site template
  • Auditing tools
    • https://security.microsoft.com/
      • Global Reader
      • Microsoft Defender
    • Purview audits
      • https://compliance.microsoft.com/
    • MS Alerts
      • https://admin.microsoft.com/adminportal/home#/servicehealth

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GOVERNANCE

  • Annual Attestation
  • Third-party backup (AvePoint)
  • Third-party app request process
    • Staging

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lisac.chen@utoronto.ca

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https://www.linkedin.com/in/lisa-chen-mlis/

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Get in touch with Lisa Chen!

Questions?