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Listening Well:� The Art of Empathic Understanding �Summaries�� Chapter 11�

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Chapter 11: Summary�Expressing Yourself

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When people don't express themselves, �they die one piece at a time.

― Laurie Halse Anderson

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Chapter 11: Summary�Expressing Yourself

  • It’s not just about listening, but fostering two way communication
  • Express with “I” Messages
  • Partial Responsibility and Offer Help
  • Assertiveness - Balancing Needs

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Chapter 11: Summary� Expressing Yourself

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Try It

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Chapter 11: Summary�Questions

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