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NYC Public Schools Speak Your Language

Presented by:

Office of Language Access

Division of Family, Community, and Student Empowerment

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Agenda

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NYCPS Background

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Our Commitment to NYCPS Families

Raising Awareness in our Communities

Schools.nyc.gov/Hello

Questions

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NYCPS Background

Approximately 40% of NYCPS households speak a language other than English at home.

NYCPS' non-English Covered Languages are:

Arabic

Bangla

Chinese

French

Haitian Creole

Korean

Russian

Spanish

Urdu

1.05+ million students

1,600+ schools

180+ spoken languages

Albanian

Uzbek

Ukrainian

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Our Commitment to NYCPS Families

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NYCPS provides free language assistance services to ensure all families can access important information and communicate effectively with school staff. These services include:

Interpretation for all types of meetings and interactions with NYCPS staff (in-person, virtual, and over-the-phone).

Translation of critical communications to ensure parents remain informed in their preferred language.

The Office of Language Access (OLA) is dedicated to supporting both NYCPS staff and families with the resources necessary to effectively communicate in languages other than English.

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Raising Awareness in Our Communities

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General Public Awareness

Out-of-home ads

MTA subways and buses

Print and digital community ads

Supermarkets, laundromats, salons, barbershops, pharmacies

Radio, print and digital media

MTA Bus Shelter

MTA Subway

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Raising Awareness in Our Communities

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Direct Parent Outreach

Robocalls
Emails
Text messages
Mailers

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Schools.nyc.gov/Hello

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Google Translate has been enabled on the NYCPS website for your convenience. Note: Automated translation is not intended to replace human translations and is provided as a service to visitors of the website.

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Activity

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Bookmarking this page sounds like a smart move!

Schools.nyc.gov/Hello

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Schools.nyc.gov/Hello

SCAN

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Don't see your language? Write it in!

The Language Access for NYCPS Families brochure advise families of the availability of language assistance services. Request one at your school!

Language Access for NYCPS Families Brochure

You may also printout language-specific "I Speak" cards to request language assistance services when communicating with NYCPS staff.

Helpful Resources

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How to Request Language Services

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Parents should first contact their student's school for language assistance services.

All requests submitted via the Translation and Interpretation Services Request Form will be forwarded to your student's school or program.

tinyurl.com/TI-Request

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How to Request Language Services

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Families may request language assistance services at the student's school at any time! Ask the parent coordinator, principal, or complete the Translation and Interpretation Services Request Form to request these services.

The NYC Public Schools’ Office of Language Access (OLA) will forward your request to the appropriate school, office or Committee on Special Education (CSE).

The Translation and Interpretation Services Request Form is available in the following languages:

Families can also call 311 to make a request for language assistance services. Interpretation, over-the-phone, is available in over 200 languages.

Please note: Language assistance services may vary depending on the school or program the student attends.

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How to Request Sign Language Interpreting Services

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For American Sign Language interpreting services, please visit NYCPS Office of Sign Language Interpreting Services. You may also contact the Office of Sign Language Interpreting Services at oslis@schools.nyc.gov, or by calling 212-802-1500 x7201 or via video phone at 646-770-1840.

Need Sign Language? See a school staff member for assistance.

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How to Connect with Us

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Do you have additional questions about NYCPS' language assistance services?

Complete the Contact the Office of Language Access form.

tinyurl.com/ContactOLA

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How to Connect with Us

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If you or someone you know needs help receiving information or communicating with a NYCPS staff member in a language other than English, please:

Contact your school’s parent coordinator, principal
Call 311
Visit Contact OLA for support

The Contact OLA form is available in the following languages:

Coming Soon: Albanian, Ukrainian, and Uzbek

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How to Share your Language Service Experience

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Tell us how your student's school is doing:

Complete the Translation & Interpretation Feedback Form.

tinyurl .com/OLA-Feedback

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How to Share your Language Service Experience

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You may provide feedback on the NYCPS' language assistance services by sharing your experience with the school's parent coordinator, principal, completing the Translation & Interpretation Feedback Survey or calling 311.

The Translation & Interpretation Feedback Survey is available in the following languages:

Coming Soon: Albanian, Ukrainian, and Uzbek

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Activity

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Tell us how your student's school is doing:

Complete the Translation & Interpretation Feedback Form.

tinyurl .com/OLA-Feedback

SCAN

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Having Difficulties Obtaining Language Assistance Services?

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If you are facing difficulties in obtaining language assistance, we're here to support you!

You can also submit a claim through the Translation and Interpretation Services Complaint Form. Your submission will be reviewed to ensure you receive the support you need.

The Translation and Interpretation Services Complaint Form is available in the following languages:

Coming Soon: Albanian, Ukrainian, and Uzbek

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