1 of 7

E-Commerce Customer Success Operations Lab

Lee Marie Geroquiah

​

​

​

E-Commerce Customer Service Representative Portfolio

Bais City, Philippines | FBS Strand Graduate 2026

CSAT 98% | Zendesk | Shopify | Slack

​

2 of 7

ABOUT ME

Hi, I'm Lee!

FBS Strand SHS Graduate with SOP & guest recovery background

Aspiring E-Commerce CSR for US brands like Asia International

What I do:

✓ Customer Inquiry Handling (Email & Live Chat)

✓ Order Tracking & Inventory Management

✓ FAQ & SOP Documentation

✓ Returns, Refunds & Escalation Management

✓ Daily Reporting & CSAT Improvement

​

Tools: Zendesk, Shopify, Google Sheets, Slack, ShipStation, Canva

3 of 7

Sample Work 1: Customer Inquiry & Damaged Item Resolution

4 of 7

Sample Work 2: Tracking & FAQ

5 of 7

Sample Work 3: Chat & KPIs

6 of 7

Sample Work 4: Bonus & Contact

7 of 7