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When to Lead and When to Manage

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Introduction

In this session we will look at the similarities and differences between leadership and management and examine appropriate times when to lead and when to manage.

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Manager vs Leader

Which statements describe management behavior?
Which describe leadership behavior?

ACTIVITY

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Do activity that demonstrates the difference between being a manager and being a leader.

Time: 15 minutes at the beginning and 10 minutes at the end of the session. Reveal correct answers at the end of the session.

Items required: Post it notes and flip charts

Set up: Split the participants into small groups, give each group a copy of the Manager Vs Leader table and a different color of post it notes. Hang the two Flip Chart sheets and put the title Leader on one of them and Manager on the other one Each group is tasked to identify which of the statements on the Manager Vs leader table describe management behavior and which describe leadership behavior, write one statement on each post it note and stick it either on the Manger flip chart sheet or the Leader flip chart sheet on the wall.

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Management consists of organizing and directing workflow, operations, and employees to meet a goal.

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Effective Management

Qualities of a Manager

Improves productivity and efficiency
Establishes processes and streamlines systems
Sets timelines
Solves problems
Maintains quality
Demands action
Creates order
Establishes rules
Corrects behavior
Minimizes risks

Measures of Effective Management

Quantity and quality of output
Meeting deadlines
Budget efficiency
Hitting revenue targets and KPIs

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Management in Action

ACTIVITY

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Leadership refers to an individual’s ability to influence, motivate, and enable others to contribute toward organizational success. Influence and inspiration separate leaders from managers

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Effective Leadership

Qualities of a Leader

Has a vision
Thinks strategically
Innovative
Defines the purpose of the team
Considers the strengths of each team member
Inspires behavior
Encourages commitment
Gives feedback
Motivates
Creates change
Takes calculated risks

Measures of Effective Leadership

The morale
Sense of a team
Engagement score
Quality Retention
Absenteeism
Work culture

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Leadership vs Management

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Vision vs Execute

Leadership is centered on a vision
Managers strive to execute and achieve goals
Leadership focuses on developing the goals

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Organizing vs Aligning

The manager administers, maintains, and focuses on systems
The leader innovates, develops, and focuses on people

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Title vs Quality

The manager administers, maintains, and focuses on systems
The leader innovates, develops, and focuses on people

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Title vs. Quality

The title “manager” often denotes a specific role within an organization’s hierarchy, while referring to someone as a “leader” has a more fluid meaning.

Manager is a title. It’s a role and set of responsibilities. Having the position of manager does not make you a leader. Leadership transcends titles. It is a quality and a choice. If you act in a way that inspires, encourages, or engages others, you are a leader. It doesn't matter your title or position.

Chicago Booth's Linda E. Ginzel describes how we can choose to be managers when we want to work within the terrain that's been mapped out already, and choose to be leaders when we need to explore uncharted territory. I think we only play a portion of the video since some of this won’t land right. Or, we just talk about the key takeaways and use the compass and map as symbols.

https://www.youtube.com/watch?v=NfP-JRGHKqg

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Strike the Balance: When to Manage

There are certain times when it’s more appropriate to be a manager than a leader. These times include:

• For issues that involve processes

• When training new team members

• When completing work on a deadline

• When a situation requires specific results

• When you need to increase productivity. Managers can increase productivity by focusing on the details of systems or processes and improve efficiency.

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Strike the Balance: When to Lead

There are also times when you should lead your followers rather than manage them. These times include:

The team is competent and experienced and does not need to be micromanaged: Your role here is to rise the team’s confidence, communicate trust, and share in the success.
When you need to create business goals or practice vision.
When adjusting or setting the office culture
When you need to motivate, empower, influence or persuade

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How do you spend your day?

List of all the activities you do professionally in a work week
Write the time each task consumes
Label each task with:

“M” for management
“L” for leadership

ACTIVITY

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Do you know your people?

List each person in your office.
What is one thing you can do in the next 3 months to get to know each person better?

ACTIVITY

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Revisit: Manager vs Leader

Which statements describe management behavior?
Which describe leadership behavior?

ACTIVITY

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Thank you.

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NEW: THANK YOU + LEGAL COPY