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Troubleshooting:

Issues Pairing the Home Wifi Network to the Charge Station Pro

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IMPORTANT

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The following items must be completed prior to trying a Backup Power Transfer

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  • All conductors and communication wires must be landed in the proper terminals. Use the proper wiring diagram via the Sunrun Field Installation Website
  • Connecting the Charge Station Pro (CSP) to the customer’s wifi is recommended, but not required. If wifi is not connected, the CSP will not be able to receive Over the Air Updates (OTA)
  • The Ford CSP must be paired to the vehicle using the CSP App
  • The Delta BDI inverter must been commissioned using the Delta M-Professional App

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IMPORTANT: Installation must be performed by a licensed electrician in accordance with local, state, and National Electrical Code ANSI/NFPA 70 requirements

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Table of Contents

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1

Section

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Communication Lights and Dip-Switches

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1

Green and Red communication lights are not flashing on Ford Charge Station Pro

2

Ford Charge Station Pro does not recognize equipment for intelligent backup during commissioning

Symptoms

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1

Dip-switches aren’t in the correct position (both switches need to be all the way to the right)

2

Broken communication wire(s) or colors aren’t landed in correct terminals in charger and/or BDI

Potential Reason

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1

Check dip-switches are in the right position (lightly press both switches to the right to ensure correct position)

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Check communication wires in both charger and BDI. Good idea to remove, re-stirp, and re-land wires in correct terminals (copper should be visible when landed)

3

Wait 10 minutes and verify communication lights start blinking

Potential Fix

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2

Section

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Ford Charge Station Pro Not Broadcasting WiFi (SWA)

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1

Ford Charge Station Pro not broadcasting the “SWA” wifi

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Unable to connect to charger via “SWA” to set up on customers wifi

3

Missing “SWA” network from wifi setting on your phone

Symptoms

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1

Failed commissioning multiple times resulting in “SWA” not broadcasting

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Charger LED will still show blue when SWA fails to broadcast

Potential Reason

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1

Press and hold the “Factory Reset” button for 15 seconds in the Charge Station Pro

2

LED status lights will turn solid white

3

Turn off EV main breaker and turn back on

4

Wait 10 minutes and proceed with charger commissioning

Potential Fix One

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Charge Station Pro still not broadcasting the SWA? Try manually entering the SSID. See steps on the next slide.

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1

From the Charge Station Pro App select “WiFi Settings”

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Select “Other” at the bottom of the SSID’s

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Name will be the Ford Charge Station ID (SWA)

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Security will be WPA2/WPA3

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Password will be either the 12 digit access code or the 8 digit Ford Charge Station ID (SWA)

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Proceed with charger commissioning

Potential Fix Two

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1

From the Charge Station Pro App select “WiFi Settings”

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Select “Other” at the bottom of the SSID’s

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Name will be the Ford Charge Station ID (SWA)

4

Security will be WPA2/WPA3

5

Password will be either the 12 digit access code or the 8 digit Ford Charge Station ID (SWA)

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Proceed with charger commissioning

Potential Fix Two