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��TIMELINE� 58-YEAR-OLD LIVES ALONE �NOT ENGAGING WITH SOCIAL WORKERS�Self-neglect, no food and Hoarding �Referred to High Risk panel as not engaging in services.�

SEPT – NOV 2023

- Engaged with patient by visiting with food parcels together and explaining how we can support with any difficulties. Started the process of getting other services involved.

- Spent time listening to concerns, Patients beliefs and Wishes

- Regular home visits to build a relationship and repour

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Helped with Reduced water rate and put on priority register for all utilities.

Issues with benefits being stopped. Supported to rectify.

Supported with piles of unopened letters. Debts for parking fines months ago – referred to CAP

Support with food shops and medication collection

Funding arranged via Environmental Agency for a ceiling in a room

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DEC – FEB 2024

No heating in property – We arranged electric heaters and a warmth pack. Benefits applied for and received. Food parcels still being delivered. Collection of medications due to not being able to get them delivered.

Lofty heights clearance arranged and completed – decluttering and removal

Environmental Agency Involvement due to Oil tank unsafe – unable to put the funded 500L of oil in it

ARRANGED SUFFOLK FIRE AND RESCUE VISIT TO INSTALL FIRE ALARMS

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JUNE 2024

Contact with G.P to update on progress.

Patient declining a little in mental health and not engaging with G.P – Working to support patient

Waiting for a Warm Homes Survey to be completed on property and funded to be released for building works. Can’t be done until Probate Granted

Electrical works to be carried out from a Grant, no cost

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MARCH- MAY 2024

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OUTCOMES�

WHAT WENT WELL

  • BUILT A GOOD RAPOUR AND RELATIONSHIP – POINT OF CONTACT
  • FINANICALLY BETTER OFF – BENEFITS GAINED (LWA, PIP, U.C)
  • CLEARANCE OF HOUSE
  • ELECTRICAL WORKS CARRIED OUT AND FUNDED
  • FUNDING FOR HEATING OIL, WINTER WARMTH PACK AND FOOD PARCELS
  • STOPPED PARTICIPANT BEING ON THE HIGH RISK REGISTER,
  • SUPPORTED WITH PHYSICAL AND MENTAL HEALTH MANAGEMENT – COLLECTION OF MEDICATIONS DUE TO ISSUES WITH DELIVERY

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SERVICES INVOLVED THAT WE WORKED ALONGSIDE

  • LOFTY HEIGHTS
  • DWP
  • CAB
  • ENVIRONMENTAL AGENCY
  • WARMER HOMES S.C.C
  • ROPES TRUST
  • SOCIAL WOKERS
  • G.P
  • HOSPITAL
  • CHRISTIANS AGAINST POVERTY
  • PHARMACY
  • SOLICITOR
  • DEBENHAM PROJECT
  • WAVENEY FOOD BANK

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CHALLENGES

  • TIME - Waiting for services to interact and work alongside us. Patient feels frustrated and changes his mind.
  • HOUSE IN PROBATE – Issues with Funding being released
  • PARTICIPANTS MENTAL HEALTH (Having to give extra time and support to move forward with any next stages)
  • OIL TANK NOT SAFE / NO HEATING – Environmental Agency involvement
  • PROPERTY COLD - making our home appointments a challenge

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