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Netiquette

Short for: INTERNET ETIQUETTE

Definition:

The code of acceptable behaviours users should follow while on the Internet

Computer Ethics : Is a set of moral guidelines that govern the use of computers and information systems.

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When and where is netiquette expected?

Netiquette includes rules for all aspects of the Internet, including:

The web
Social media
Internet messaging
Chat rooms
Online discussions
FTP (File Transfer Protocol)

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Golden Rule of Netiquette

TREAT OTHERS

YOU WOULD

LIKE THEM

TO TREAT

YOU

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Purpose of Netiquette

Purpose – to ensure that every user feels comfortable while communicating with others on the internet

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Identify the rules of netiquette

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b) Apply the rules of Netiquette in the given scenario

No.	Rule of Netiquette
1	Be polite : Avoid offensive language. Eg: Alia uses harsh words in her email to the airline company, to express her dissatisfaction as she was denied from boarding. (click for video example)
2	Avoid sending or posting flames : which are abusive or insulting messages. Do not participate in flame wars, which are exchanges of flames. Eg: Ali uses a lot of swear words in his tweet to show his anger towards the political party X. (posting insults: click for video example)�(flame wars: click for video example)

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b) Apply the rules of Netiquette in the given scenario

No.	Rule of Netiquette
3	Be careful when using sarcasm and humor : it might be misinterpreted. Eg : Aliza calls her sister, Azila “four-eyes” because Azila is nearsighted. She thought Azila could take it as a normal siblings joke. (click for video example)
4	Do not use all capital letters, which is the equivalent of SHOUTING! Eg : A conversation between a student and his teacher: Student Y : GIVE ME THE PROJECT SAMPLE A.S.A.P Teacher J :You may get sample of previous project from our school library.

YOU ARE RUDE, MR BEAN!

SARCASM

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b) Apply the rules of Netiquette in the given scenario

No.	Rules
5	Use emoticons and emojis to express emotion. Popular emoticons include;� :) Smile :\| Indifference :o Surprised :( Frown :\ Undecided ;) wink Popular emoji includes
6	Use abbreviations and acronyms for phrases:� BTW - by the way IMHO - in my humble opinion� FYI - for your information TTFN - ta ta for now� FWIW - for what it’s worth TYVM - thank you very much

Lack of knowledge

Approval

Tears of joy

Love

Happiness

Boredom

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b) Apply the rules of Netiquette in the given scenario

No.	Rules
7	Clearly identify a spoiler , which is a message that reveals a solution to a game or ending to a movie or program. Eg : Azrina posts an Instagram story that contains the recording of the Spider-Man 3 ending, without mentioning any spoiler alert beforehand. (click for video example)
8	Be forgiving of others mistakes. Eg : Marisa forgives her Facebook user who wrote a bad comment on her recent post. She does not reply the commenter with hate remarks. (click for video example)
9	Read the FAQ (Frequently Asked Questions), if one exists. Eg: Alisa reads the Telegram FAQ pages to find more tips on how to use the platform. (click this for a FAQ page example)

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What are good practices to follow when using email?

Keep messages brief - Use proper grammar, spelling and punctuation.
Respond to messages in a timely manner, but consider the consequences of writing controversial or negative words.
Never respond to unsolicited messages.
Use meaningful subject lines.
Read the message before you send it.
Use email when you want a written record of a communication.
To manage the number of messages you receive, unsubscribe from unwanted mailing lists, delete unneeded messages and move important messages to an appropriate folder.

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PSPM 2014/2015 - Question

The table below shows a conversation between a primary school student with his class teacher in a chat room

Identify three (3) rules in netiquette that are against the above chat conversation.

Pupil Y	GIV ME A SAMPLE PROJECT A.S.A.P
Teacher X	You may get sample of previous project from our school library
Pupil Y	BuT, SiR, I WaNt it NOWWWWW!

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PSPM 2014/2015 - Answer

(i) Be polite : Avoid offensive language.

(ii) Do not use all capital letters, which is the equivalent of SHOUTING!

Pupil Y	GIV ME A SAMPLE PROJECT A.S.A.P
Teacher X	You may get sample of previous project from our school library
Pupil Y	BuT, SiR, I WaNt it NOWWWWW!

Respect for Others: Pupil Y's demand for immediate assistance and use of all caps is considered rude and disrespectful to Teacher X. It is important to use polite language and avoid shouting in online conversations.

Patience and Understanding: Pupil Y's expectation of immediate gratification is unrealistic and violates the principle of patience. It's important to understand that others may have competing priorities or limitations.

Effective Communication: Pupil Y's request for a "sample project A.S.A.P" is unclear and could be interpreted as demanding. It's better to be specific and polite when making requests.

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PSPM 2016/2017 - Question

Give one (1) example of a situation where the following online Netiquette rules are not complied.

Netiquette Rule	Situation where Netiquette rule is not complied
Identify yourself
Respect others’ privacy
Be polite
No spam

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PSPM 2016/2017 - Answer

Give one (1) example of a situation where the following online Netiquette rules are not complied.

Netiquette Rule	Situation where Netiquette rule is not complied
Identify yourself	Ali text his lecturer using whatsapp for the first time to ask question without stating his name and class before asking the question
Respect others’ privacy	Amin use Ali’s laptop without Ali’s permission/Ayu gives out her friend's personal email address without permission to others.
Be polite	Abu use harsh words when sending email to his friend
No spam	Ayu sent an email to promote her business to all of her office staff for 20 times daily without permission/Sara forward emails and links regarding political belief/to promote her business to her friend for 10 times daily.