TeamHolowicki Shift Leader Training Plan (SMIT)

Training Plan Guidelines:

• Candidate has been certified on job appropriate crew stations.
• Candidate has completed the Crew Trainer Learner Journal
• Readiness for Advancement Checklist completed (LINK)
• Code candidate to MIT, Job Code 739. Certification and Job Code 646 happens after graduation from LTC.
• Ensure EID is active/working Note: Wait 24 hours for access to be updated.
• Ensure register codes are working
• The following actions should be taken with each SMIT:
• Establish coach/mentor for SMIT and schedule meeting between coach/SMIT to set expectations
• Take the candidate through CAMPUS and assign/show which e-Learnings need to be completed and by when. In following schedule, e-Learnings are in red.
• Schedule Shift Leadership Excellence (SLX) course. ServSafe will be scheduled post class.
• Order manager uniforms
• Ensure SRIW modules for management are completed

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Week 1: Orientation

• Review Shift Leadership Roadmap on FRED (LINK)
• Review Role Profile (LINK)
• Discuss Shift Manager Behaviors/Professional Image
• Review Organizational Policies
• Conduct an overview of Shift Leadership eLearnings (LINK)
• Ensure SMIT knows how to go through each module

Welcome to Shift Leadership 5/5

Complete the following Shift Leadership Training Roadmap recommended path sections:

• Welcome to the Shift Leader Learner Journal
• 1. Welcome to Shift Leadership
• Your roles and responsibilities as a Shift Leader
• 2. Stepping Up to Leadership
• Concerns about Transitioning to Leadership
• Safe & Respectful Workplace

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Week 2: Creating the Guest Experience 4/4

Complete the following Shift Leadership Training Roadmap recommended path sections:

• 3. Creating Feel-good Moments
• Using the Guiding Principles
• Knowing our Guests
• Gold Standard Quality
• Oil testing and filtering

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Leading Operations Pre-Shift 4/4

Complete the following Shift Leadership Training Roadmap recommended path sections:

• Running Great Restaurants
• People Positioning
• Pre-Shift
• 4. Leading Operations Pre-Shift
• Targets

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Week 3: Leading Operations During Shift 3/3

Complete the following Shift Leadership Training Roadmap recommended path sections:

• Leading The Shift
• 5. Leading Operations During the Shift
• Danger Zones
• Observation Zones
• The 3D’s (DT, Digital, Delivery) leadership prioroties

Leading Operations Post-Shift 3/3

Complete the following Shift Leadership Training Roadmap recommended path sections:

• Post-Shift
• 6. Leading Operations Post Shift
• Putting it All Together

TeamHolowicki Shift Leader Training Plan (SMIT)

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Week 4: Leading Feel-Good Shifts 4/4

Complete the following Shift Leadership Training Roadmap recommended path sections:

• Engaging Crew on Your Shift
• 7. Engaging Crew on Your Shift
• Getting to Know Your Crew
• 8. Inclusive Shift Leadership
• Building Trust and Gaining Respect
• Labor Laws
• Having a Leadership Mindset

Skills For Shift Leaders 5/5

Complete the following Shift Leadership Training Roadmap recommended path sections:

• 9. Emotional Intelligence
• Feedback and Coaching for Success
• 10. Coaching for Success
• 11. Maximizing Team Strengths
• 12. Making Effective Decisions
• 13. Delegating

Week 5: Safe And Secure Shifts 1/1

Complete the following Shift Leadership Training Roadmap recommended path sections:

• 14. Safety And Security On Shifts
• Incident reporting
• Crisis management (Tornados, Power Outage, Service Animals, Fires, etc.)
• 15. Digital Food Safety For Shifts

Technology

• OTP1 Training
• Ready on Arrival (ROA)

SLX Preparation

• GM/Coach meet with SMIT, ensure all prework is complete and set expectations for class.
• Ensure pre-class communication has been shared with SMIT, This includes class dress, start time and transportation.

TeamHolowicki Shift Leader Training Plan (SMIT)

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