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[Confidential] Client Work Sample — Click to Review Interactive View.

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SBI FEEDBACK MODEL

START

Notes to the developer:

Recreate logo and video using branding guidelines and colors.

  • Display video, logo and course title.
  • Introduce launch button with fade in animation.

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Image ID/Link:

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Learning Objectives

By the end of this course, you will be able to:

Notes to the developer:

  1. Display title of the screen and lead in line.
  2. Show icons with corresponding OST in sync with the VO.

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Image ID/Link:�

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Define the SBI feedback model

Identify the three stages of the SBI feedback model

Explain the purpose of �each stage

Describe the importance of using specific and observable behaviors

Recognize the benefits of using the SBI feedback model

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Introduction of SBI Feedback Module

The SBI feedback model outlines a simple structure that can be use to deliver effective on the spot feedback.

Situation

Outline the situation so that the context is clear and specific

Behavior

Discuss the precise behavior that you want to address

Impact

Highlight the impact of the person's behavior on you, the team and the organization

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Introduction of SBI Feedback Module

The SBI feedback model outlines a simple structure that can be use to deliver effective on the spot feedback.

Flip each image to learn more.

Notes to the developer:

  1. Display title of the screen and lead in line.
  2. Show the itext in sync with VO.
  3. Show images. All the images will be clickable. Once the user clicks, flip the image and show the text given in the next slide.

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Image ID/Link:�

https://envato-shoebox-0.imgix.net/f700/5d6d-242e-4ac0-a98e-e72009d8173d/176_E39A5544.jpg?auto=compress%2Cformat&mark=https%3A%2F%2Felements-assets.envato.com%2Fstatic%2Fwatermark2.png&w=1000&fit=max&markalign=center%2Cmiddle&markalpha=18&s=0489b70f4cc1fcea8254653bd54c3d81

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https://envato-shoebox-0.imgix.net/7c07/d075-aa7d-4d6e-a6ae-858a1821f446/Hotel_d3-55.jpg?auto=compress%2Cformat&mark=https%3A%2F%2Felements-assets.envato.com%2Fstatic%2Fwatermark2.png&w=1000&fit=max&markalign=center%2Cmiddle&markalpha=18&s=ce1d6fc7e471972c196b74c98496f641

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Situation

Behavior

Impact

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Introduction of SBI Feedback Module

Notes to the developer:

  1. All the images will be clickable. Once the user clicks, flip the image and show the text given in the next slide.

�

SBI stands for:

Situation

Behavior

Impact

Here you outline the situation you're referring to so that the context is clear and specific

Here you discuss the precise behavior that you want to address

Here you highlight the impact of the person's behavior on you, the team, and the organization

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Importance of the SBI Feedback Model

The SBI feedback model:

Notes to the developer:

  1. Show image.
  2. Show leading line.
  3. Animation is given to the boxes. Please use as is.

​

Image ID/Link:�https://envato-shoebox-0.imgix.net/1f7b/91f7-b517-4961-a0c8-875de634d89c/20803.JPG?auto=compress%2Cformat&mark=https%3A%2F%2Felements-assets.envato.com%2Fstatic%2Fwatermark2.png&w=1000&fit=max&markalign=center%2Cmiddle&markalpha=18&s=d222e3358c5b6bcf40c0a7d09a6d1783�

Encourages people to reflect and improve on their behavior and helps building a team culture of openness and trust.

Used every time a piece of feedback is given, not just in annual performance reviews.

Enables you to give precise, clear, and �specific feedback

Helps avoid assumptions or biases from creeping in that could upset the other person.

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Importance of the SBI Feedback Model

The SBI feedback model:

Notes to the developer:

  1. All the images will be clickable. Once the user clicks, flip the image and show the text given in the next slide.

​

Image ID/Link:�https://envato-shoebox-0.imgix.net/1f7b/91f7-b517-4961-a0c8-875de634d89c/20803.JPG?auto=compress%2Cformat&mark=https%3A%2F%2Felements-assets.envato.com%2Fstatic%2Fwatermark2.png&w=1000&fit=max&markalign=center%2Cmiddle&markalpha=18&s=d222e3358c5b6bcf40c0a7d09a6d1783�

Encourages people to reflect and improve on their behavior and helps building a team culture of openness and trust.

Used every time a piece of feedback is given, not just in annual performance reviews.

Enables you to give precise, clear, and �specific feedback

Helps avoid assumptions or biases from creeping in that could upset the other person.

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What does the acronym SBI stand for in the SBI Feedback Model?

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Select the correct answer and click Submit

  • Situation, Behavior, Impact

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  • Strategy, Behavior, Implementation

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  • Situation, Bias, Impact

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  • Strategy, Bias, Implementation

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​

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SUBMIT

Knowledge Check!

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Three Stages of the SBI Feedback Model

Use the three stages of the SBI feedback model to structure your feedback so that it's concise and nonjudgmental:

Situation

Behavior

Impact

Select each image to learn more.

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Situation

  • When providing feedback, it’s important to specify when and where you observed the situation.

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  • This offers the recipient a clear point of reference.

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  • To ensure clarity, try to avoid using ambiguous phrases such as “the other day” or “in that meeting last week.”

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Three Stages of the SBI Feedback Model

X

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Three Stages of the SBI Feedback Model

Use the three stages of the SBI feedback model to structure your feedback so that it's concise and nonjudgmental:

Situation

Behavior

Impact

Select each image to learn more.

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Behavior

  • Describe behaviors you’ve personally observed.

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  • Avoid assumptions or subjective judgments.

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  • Don’t rely on hearsay.

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  • Use measurable information for specificity.

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  • Stick to your own observations.

Three Stages of the SBI Feedback Model

X

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Three Stages of SBI Feedback Model

Use the three stages of the SBI feedback model to structure your feedback so that it's concise and nonjudgmental:

Situation

Behavior

Impact

Select each image to learn more.

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Impact

  • Use “I” or “we” to describe the impact.

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  • Emphasize positive solutions, avoid blame games.

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  • Encourage reflection on behavior and its intent.

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  • Understand that they might not realize the impact or might disagree.

Three Stages of SBI Feedback Model

X

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Three Stages of SBI Feedback Model

Use the three stages of the SBI feedback model to structure your feedback so that it's concise and nonjudgmental:

Situation

Behavior

Impact

Select each image to learn more.

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In the Behavior stage of the SBI Model, what should you avoid?

​

Select the correct answer and click Submit

  • Making assumptions/subjective judgments about someone’s behaviors

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  • Providing context for the feedback

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  • Using “I” or “we” statements

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  • Encouraging the recipient to reflect on the situation

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SUBMIT

Knowledge Check!

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Strategies for Applying the SBI Feedback Model

The SBI model is a powerful tool to guide you through constructive feedback conversations.

Exploring Perceptions with Perceptual Positions:

  • Before diving into feedback, consider how the situation might be perceived differently.

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  • Allows you to explore these viewpoints, fostering understanding and reducing defensiveness.

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  • Take some time after sharing your perspective to allow your team member to absorb it.

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Strategies for Applying the SBI Feedback Model

Note to GD:

Continuation of the previous screen.

Focusing on Specific Actions for Improvement:

  • Once you've both grasped the situation, move towards specific actions. 

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  • Instead of vague pronouncements, focus on concrete behaviors that can be improved upon.

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  • SBI can also be used to highlight achievements and help team members build on their strengths.

The SBI model is a powerful tool to guide you through constructive feedback conversations.

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Strategies for Applying the SBI Feedback Model

Note to GD:

Continuation of the previous screen.

The SBI model is a powerful tool to guide you through constructive feedback conversations.

Addressing the Feedback Gap:

  • Employees generally prefer corrective feedback over positive feedback. However, many managers hesitate to provide it.

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  • Research shows that only 28% of people receive feedback a few times a year, while 19% receive it once a year or less.

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  • Defensive reactions can damage relationships and discourage managers from delivering feedback outside of formal reviews

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Strategies for Applying the SBI Feedback Model

Exploring Perceptions with Perceptual Positions

Focusing on Specific Actions for Improvement

Addressing the Feedback Gap

The SBI model is a powerful tool to guide you through constructive feedback conversations.

Delaying feedback can disconnect employees from the specific behavior and can make them less effective.

Note to GD:

Continuation of the previous screen.

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Implementing the SBI Feedback Model

The SBI model focus on a clear situation, observable behavior, and its specific impact and ensures timely and relevant feedback that drives improvement.

Situation

Behavior

Impact

Be specific and focus on actions

Create a safe space for open dialogue

Celebrate both strengths and areas for improvement

Make feedback a regular part of your team communication

SBI model emphasizes productive and positive feedback conversations, fostering a culture of growth and development within your team.

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Summary

  • The SBI Feedback Model is a framework for giving feedback that is specific, behavioral, and impactful.

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  • The model consists of three stages: Situation, Behavior, and Impact.

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  • There are a number of strategies for applying the SBI Feedback Model effectively, such as exploring perceptions with perceptual positions, focusing on specific actions for improvement, and addressing the feedback gap.

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  • By using the SBI Feedback Model, you can give feedback that is more likely to be heard and acted upon.

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Knowledge Check!

Which of the following is NOT a benefit of using the SBI Feedback Model?

Select the correct answer and click Submit

  • Reduced defensiveness and increased understanding

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  • Clearer communication and focused feedback

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  • Fostering a culture of growth and development

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  • Avoiding feedback altogether

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SUBMIT

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The SBI Feedback Model is only useful for giving negative feedback.

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Select the correct answer and click Submit

  • True

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  • False

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SUBMIT

Knowledge Check!

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In the "Impact" stage, effective feedback emphasizes:

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Select the correct answer and click Submit

  • Quantifiable data on performance changes.

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  • Personal attacks and blame on the receiver.

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  • Specifying how the behavior affected you or others.

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  • Focusing on past mistakes and missed opportunities.

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SUBMIT

Knowledge Check!

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Thank you!