Presenter: Kentus Eugene - Chief ICT Officer (Ag.)
PUBLIC SECTOR
MODERNIZATION
ENHANCE THE PUBLIC SECTOR BY HARNESSING THE POWER OF TECHNOLOGY
USE OF INNOVATIVE STRATEGIES IMPROVE PUBLIC SECTOR OPERATION. REDEFINING GOVERNMENT SERVICE DELIVERY
PROMOTING TRANSPARENCY & TRUST
CYBERSECURITY, LEGISLATIVE & REGULATORY REFORM
LEADERSHIP, COORDINATION, AND INTEGRATION
OPTIMIZATION OF HUMAN RESOURCE CAPACITY
DIVISION OF
ENHANCING
INTERNAL
EFFICIENCIES
EDRMS
VLM
SEAMLESS MONITORING OF ACCESS TO GOVERNMENT PREMISES BY EMPLOYEES & THE PUBLIC
Digitization Centre
ENABLING EFFICIENT STORAGE, RETRIEVAL, AND SHARING OF OFFICIAL DOCUMENTS
CATALYST FOR DIGITIZING GOVERNMENT RECORDS, ENSURING ENHANCED DATA ACCESSIBILITY, INTEGRITY, AND LONGEVITY.
Public Service | Physical Development
Public Service | Physical Development | OPM | Audit |
Statistics | Parliament
Public Service | Physical Development | GITS | Labour Department | Fire Service
SYSTEMS ANALYSIS & DESIGN
SOFTWARE DEVELOPMENT
CHANGE MANAGEMENT
REQUIREMENTS DEFINITION
CONTACT CENTRE
23,000 INBOUND CALLS & 35,000 OUTBOUND CALLS FOR 2023
ANSWER RATE OF 91%|AVERAGE SERVICE LEVEL OF 86% |AN AVERAGE SPEED OF ANSWER 11 SECONDS | AVERAGE SERVICE LEVEL OF 86%
SERVICES - 45
REGISTERED USERS – 23,000 +
END TO END ONLINE | 21% |
APPLY ONLINE AND PAYMENT RIMS | 79% |
TOTAL TRANSACTIONS TO DATE – 214,310
NATIONAL AUTHENTICATION FRAMEWORK (NAF)
THANK YOU
Kentus Eugene
Chief ICT Officer (Ag.)
Kentus.eugene@govt.lc
+1 (758) 468 4948
Director DPSM
+17584681406 | +17584684977