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Forms Training

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Table of Contents: Quick Links

  1. Sending Forms to Patients

  1. Receiving Forms from Patients

Setup

Use

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Creating Your Office Forms

OperaDDS comes with an easy drag and drop form builder

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Setup

System Requirements

Google Chrome

Safari Web Browser

Workstation Requirements For General Use

Tablet Requirements For General Use

Google Chrome Web Browser

iPad or Android Tablet

iOS 11.4+

Android 10+

OR

Setup

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How To Deliver Forms To Your Patients

Your Website

Recall Welcome Letter

iPad/Android Tablet

Computer

Traditional Email

System Email or Text

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Setup Your Account

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  • Click Settings | Account Settings | Company Profile
  • Add Company Logo
  • Add Company Header (additional image to display next to logo)
  • Adjust Email Footer

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  • Verify your company information is correct
  • Always verify timezone is set appropriately.
  • Disable timed log off if you wish for the system to keep you logged in

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Add Users

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  • Click Settings | Account Settings | Company Users

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Setup

  • Make sure the team member you are adding has an ACTIVE email before adding them. Active meaning they have once logged into the email. Sharing of emails between users is prohibited by HIPAA.
  • A search will be performed to verify if the email address already exists. If an account already exists, you will be asked if you would like to use add the existing.

Add Users

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Setup

  • Upon adding a user you will see that they are listed with an (!) icon, indicating that they have not yet created their password to login.
    • Each person you add will receive an email to create their password. After doing so, this icon will disappear
  • Password resets can be done from the Actions Column

User Management

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Setup

Re-sending An Email To Create Password If Not Received

  • The email entered for a team member will receive a link to create a password. Team member must create their password within 14 days before the link expires. If they do not see the email, instruct to check their junk folder.
  • If the email is not received, verify the email address is correct by clicking on the verification icon under the action column, which will open a password reset option.

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Setup

Set Up Notifications

Click the Action Center icon | Settings | Modify your preferences

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Setup

Manage Other User Notifications

  • Click Settings | Feature Settings | Forms Settings | Gear icon next to any form
  • All users that have enabled Forms Email Notifications will be enrolled to receive notifications for ALL forms
    • To remove a user from receiving email notifications click the gear icon and remove them from the list

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Click Settings | Feature Settings | Forms Settings

Forms Management

  • Toggling on will display this form in your Forms Launcher/Updater

  • Click the gear icon to set individual form notifications per user

Preview - Preview your form

Arrange - Arrange forms in a packet

Share - Copy form link to share with your web designer

Templates - Edit or create canned SMS/Email verbiage for sending forms

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Gear Icon: Explained

  • Any user that has “Forms Email Notifications” ON in their Action Center will automatically be added to receive notifications for all forms. Admins can remove or add users to a form notification by clicking the gear icon next to any form or packet.
  • If a user has Forms Notifications OFF in their action center, they will not appear in your list to add them to a form notification.

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Adding Forms to Your Website

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  • Click Settings | Feature Settings | Forms Settings

Share Your Forms

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  • In this area you will see your offices Forms (Individual Forms and Packets)
  • Click the Share button

Share Your Forms

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Share Your Forms

  • Copy the link that you will give to your website designer to add the Form(s) on your website.

  • The “Embed Your Form” option allows you to copy the link that you will give to your web designer if you wish to add the Form(s) as an iFrame on your website. iFrame is a term your website team will be familiar with and means that the Forms appear as if they live on your site.

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Spanish Forms

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To create a Spanish form toggle “Language” to Spanish in your forms editor. All fields that are added after you make the switch will be in Spanish. The buttons of the system will also be displayed in Spanish (For example on the New Patient Packet, the start page, start button/next button/submit button/success page will all show in Spanish for any packet containing a Spanish form)

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After receiving your request, the Forms team will add the below to your account

Includes:

  1. Spanish Forms:
  2. Spanish - HIPAA Notice of Privacy Practices
  3. Spanish - Patient Information
  4. Spanish - Medical History
  5. Spanish - Office Policies
  6. Spanish - Financial Policies

2. Spanish - New Patient Forms packet

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Where Are My Forms?

  • All Forms can be found on the Blank Forms Page.

The Blank Forms page is available to all team members

  • You can also find your forms in the Form Editor previously reviewed.

The Forms Editor is available to Admins of your account.

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Packet Forms:

  • Most commonly used for New Patient forms. Packets are customizable to send one link that contains multiple forms to a patient.

Individual Forms

  • Your library of individual forms.

Note: Forms marked with a green form icon have the ability to update or overwrite your patient chart information, as well as send the PDF to the patient chart.

Blank Forms Page

Send Form

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  • Login and click Forms | Blank Forms
  • Click the copy link icon (as seen above) to copy your New Patient Forms link
  • Add this link to your Recall “Welcome Letter”

How Do We Add Forms to Our Recall Welcome Letter?

  • In Your Recall Settings area, under Enrollment, click the pencil icon

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  • Click the hyperlink icon in the top right

  • Fill the popup and your Forms link will be added to your New Patient Welcome Letter

How Do We Add Forms to Our Recall Welcome Letter?

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Send Forms To A Patient Via Text or Email

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  • Click Forms tab |Blank Forms
  • Next to each Packet or individual form is a send button

Sending Forms To A Patient

  • Type patients name. New Patients are synced into the system (pulled in) every 30 minutes.
  • Select text or email
  • Click the green arrow to send

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For “New Patients” that have yet to be added to your PM System follow these steps

  • Click New Patient button
  • Enter new patients name
  • If sending a text, enter phone #. If email enter email
  • Click green Send button
  • Using the “New Patient” button will not add them as a patient to the system or your Practice Management System”

Sending Forms To A Patient

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Wouldn’t It Be Great If You Could Know The Status Of Forms?

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  • A tab called “Sent Forms” shows all Forms that were sent by your office.

  • The system will display the email or phone # the forms were delivered to.

  • A Status column will show the status of the forms. Sent = Sent, Completed = All Forms have been completed by the patient and received by the office, # of # is shown when a packet of forms is partially filled. For example, 2 of 5 is seen and will turn green Completed when fully completed

  • If forms are sent to John Smith, but completed for daughter Sally Smith, you will see “Completed for” under the patient name.

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How You’re Notified When Forms Are Received

  • Patient Forms are submitted to your secure office portal
  • You will be notified via email
  • Your office will review the forms prior to sending the information back to your Practice Management System
  • That’s it, you’re done!

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  • Click “Send to PMS” to deliver the PDF and data from the forms to the patient chart automatically.

  • If a form you’ve received has the ability to overwrite a patient's chart data, the system will walk you through this process.

How Forms Are Received

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Sending Form Information Back To Your Practice Management System

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Sending PDF of Forms Back To Your Practice Management System (PMS)

Click “Send to PMS” to send the patient forms to your Practice Management System

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A side by side comparison of the patient chart data and the form data will appear to prompt you if the patient matches who you’ve linked to.

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The form has been delivered to the patient's chart!

= SmartDoc

= Document Center (MISC Folder)

= Images Folder

Other

= Manual Download to place in chart

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Automated Forms

Forms may be automatically sent with Reminders!

  • Save the Dates
  • Appointment Reminders
  • Appointment Confirmations

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Automated Forms - Set Up

Note: This can only be set up by an administrator.

1. Select Settings.�2. Select Feature Settings. (Figure 1)�3. Select Form Settings. (Figure 2)�4. Click the checkbox to indicate your new patient packet(s). (Figure 3)��Packets are available for ‘New Patients’ and included in the new patient Welcome Letter.

Automated Forms

(Figure 1)

(Figure 2)

(Figure 3)

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Automated Forms - Set Up

5. Click the drop down menu in the Existing Patients column. (Figure 1)��Individual forms are available for Existing Patients and included in the following message types.

  • Save-the-date
  • Appointment Reminders
  • Appointment Confirmations

Note: All individual forms are combined into one form session when filled by the patient.

Automated Forms

(Figure 1)

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Automated Forms - Set Up

6. Select the availability rules for each Form. (Figure 1)

  1. With Reminders, these changes will save automatically, so no further action is required.�
  2. Without Reminders, a popup will appear directing you to schedule a consultation to get it added. (Figure 2)

Automated Forms

(Figure 2)

Click Learn More!

(Figure 1)

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Automated Forms - Set Up

7. Activate the Confirmation Message. (Figure 1)

  • If your Practice Management System is not connected an error message will be displayed. (Figure 2)

Automated Forms

(Figure 2)

(Figure 1)

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Automated Forms - Sync Settings

Sync Settings will appear in Forms Settings (Figure 1)

Allows you to determine how Forms will be sent back to your Practice Management System.

  1. Automatically Write Back to PMS (Default)

Auto delivers all forms and data to the patient’s chart without intervention. �

  • Manual Only:

Forms are delivered to your Filled Forms page & require manual linking to send back to your Practice Management System.

Automated Forms

(Figure 1)

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Eaglesoft Edit Patient Screen

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Eaglesoft Preferences Screen

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Eaglesoft Default Medical History 1 of 2

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Eaglesoft Default Medical History 2 of 2

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Open Dental Edit Patient Screen

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Open Dental Patient Chart Forms

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Open Dental Medical Screen

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Open Dental Patient Medical History Forms

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Teledentistry

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Teledentistry: The ability to do Dentistry remotely.

  • A “Teledentistry - Electronic Consultation” Form has been added to your account during setup along with Teledentistry Consult Forms as listed below and seen animated to the right

  • You can add Teledentistry to your forms by editing a Form in the Form Editor
  • Access the Forms Editor:
  • Settings | Feature Settings | Form Settings | Edit
  • Click Add A Field and add the “File Uploader option”

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Teledentistry submissions are received as a Form with an attachment.

  • If you wish to download the attachments you may do so by clicking this icon
  • Sending to PMS will automatically send the attachments to the patient's chart

Attachment(s) will be sent to:

  • Eaglesoft: Smartdoc
  • Dentrix: Document Center
  • Open Dental: Images Folder

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Non-Integrated

Patient Information

  • Overwrites patient chart
  • PDF delivered to SmartDoc
  • Overwrites patient chart
  • PDF delivered to Images Folder
  • Overwrites patient chart
  • PDF delivered to Document Center
  • Copy/Paste to patient chart
  • Manual PDF download to add to chart

Medical History

  • Overwrites patient chart
  • PDF delivered to SmartDoc

  • Custom Medical History synced when marked as Active
  • Overwrites patient chart
  • PDF delivered to Images Folder
  • PDF delivered to Document Center
  • Manual PDF download to add to chart

HIPAA

  • Overwrites patient chart
  • PDF delivered to SmartDoc
  • PDF delivered to Images Folder
  • PDF delivered to Document Center
  • Manual PDF download to add to chart

Dental Information

  • PDF delivered to SmartDoc
  • Overwrites patient chart
  • PDF delivered to Images Folder

  • Overwrites patient chart
  • PDF delivered to Document Center
  • Manual PDF download to add to chart

Treatment Plans

  • Synced from ES into a customizable form template
  • Created manually
  • Created manually

  • Created manually

All other Forms

  • PDF delivered to SmartDoc
  • Attachments auto sent to SmartDoc
  • PDF delivered to Images Folder
  • Attachments auto sent to Images Folder
  • PDF delivered to Document Center
  • Attachments auto sent to Document Center
  • Manual PDF download to add to chart
  • Attachments manual download to add to chart

Forms Compatibility With Your PMS

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Patient Information

  • Overwrites patient chart
  • PDF delivered to SmartDoc
  • Overwrites patient chart
  • PDF delivered to Images Folder
  • Overwrites patient chart
  • PDF delivered to Document Center

Medical History

  • Overwrites patient chart
  • PDF delivered to SmartDoc

  • Overwrites patient chart
  • PDF delivered to Images Folder
  • PDF delivered to Document Center

Dental Information

  • PDF delivered to SmartDoc
  • Overwrites patient chart
  • PDF delivered to Images Folder

  • Overwrites patient chart
  • PDF delivered to Document Center

All other Forms

  • PDF delivered to SmartDoc
  • Attachments auto sent to SmartDoc
  • PDF delivered to Images Folder
  • Attachments auto sent to Images Folder
  • PDF delivered to Document Center
  • Attachments auto sent to Document Center

Automated Forms Compatibility With Your PMS

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