Reimagine 911

Final Assembly

Thursday, August 11th

Reimagine 911:

How far we’ve come

National Day of Civic Hacking

Sept 2021

Reimagine 911 Roadmap

R911 Core Co-hosts T911 Workgroups

National Day of Civic Hacking

Sept 2021

Nov 2021

Reimagine 911 Roadmap

National Day of Civic Hacking

R911 Core Co-hosts T911 Workgroups

Launch the

R911 Action Team

Sept 2021

Nov 2021

Jan 2022

Reimagine 911 Roadmap

National Day of Civic Hacking

R911 Core Team Co-hosts T911 Workgroups

Launch the

R911 Action Team

R911 Core Team Deliver Workgroup Recs

Sept 2021

Nov 2021

Jan 2022

June 2022

Reimagine 911 Roadmap

​

R911 Impact Sprints

National Day of Civic Hacking

R911 Core Team Co-hosts T911 Workgroups

​

R911 Action Team

R911 Core Team Deliver �Workgroup Recs

Sept 2021

Nov 2021

Jan 2022

June 2022

July 2022

Reimagine 911 Roadmap

​

R911 Impact Sprints

National Day of Civic Hacking

R911 Core Team Co-hosts T911 Workgroups

​

R911 Action Team

R911 Core Team Deliver �Workgroup Recs

​

911 Open Data Standardization

Sept 2021

Nov 2021

Jan 2022

June 2022

July 2022

Oct 2022

Reimagine 911 Roadmap

2022 Action Team Contributions

Data Discovery

382 �2021 Nat’l Day �Participants

58 �2021 Action Team�Participants

+

Data Discovery

382 �Cities Reviewed

Data Discovery

145 �Cities with �Open 911 Data

Data Description

14 �Column Champions

56 �Data Description Participants

Data Description

9+�New Evaluation Criteria

• Data Providers
• Available Years
• Data Licenses
• Export Formats
• API Availability

• Unit of Observation
• Data Exclusions
• Number of 911 Records
• Reporting Agencies

Data Description

17 �Cities with

Openly Licensed… Police data…�Available as CSV.

Context and Understanding

Why is it misleading when a city shows that they have 10 years of data available?

How often should I expect to be able to fetch 911 data via API?

Can I use 911 data if there’s no license available on their site?

What conditions should I look for before trying to compare open 911 data across cities?

Why does it matter who publishes 911 data?

R911

Impact Sprint

The 2022 Impact Sprint

Our (Current) Program Hypotheses

1. Identifying 911 calls with potential for diversion
2. Connect groups interested in comparing jurisdictions
3. Creating a standards-based translation table

Our Program Hypotheses

Encouraging Standards

A Standardization Prototype

Doing the Work

What does Success Look Like?

The 2022 Impact Sprint

Supporting Emerging Industry Standards

Our Program Hypotheses

Encouraging Standards

A Standardization Prototype

Doing the Work

What does Success Look Like?

The 2022 Impact Sprint

Supporting Emerging Industry Standards

Our Program Hypotheses

Encouraging Standards

A Standardization Prototype

Doing the Work

What does Success Look Like?

The 2022 Impact Sprint

A 911 Data Standardization Prototype

Encouraging Standards

A Standardization Prototype

Doing the Work

What does Success Look Like?

Our Program Hypotheses

The 2022 Impact Sprint

Incorporating Many Perspectives

• APCO codes have been reviewed 1,239 times so far!
• Categories & tags benefit from many perspectives
• Working with ~15 academics, CfA staff & industry experts

Encouraging Standards

Doing the Work

A Standardization Prototype

What does Success Look Like?

Our Program Hypotheses

The 2022 Impact Sprint

Understanding and Ingesting 911 data

• Contacting brigades in support of ReVisioning goals
• Beginning with a data dictionary effort
• Expanding to collect more information about local jurisdictions

Encouraging Standards

A Standardization Prototype

Doing the Work

What does Success Look Like?

Our Program Hypotheses

The 2022 Impact Sprint

Standardizing 911 calls with Classifyr

Encouraging Standards

Doing the Work

A Standardization Prototype

What does Success Look Like?

Our Program Hypotheses

3

8

20

30

50

August

September

October

The 2022 Impact Sprint

What does success look like?

Encouraging Standards

Doing the Work

A Standardization Prototype

What does Success Look Like?

Our Program Hypotheses

There’s more, but first…

Questions?

Show your work!

Explore your work!

Find Nearby Brigades!

A Small Thank You

End of deck

Reimagine 911

Community Assembly

Thursday, July 21st

Have Agenda Items ?

Contact Micah at the beginning of each week 👌

Agenda

• Impact sprint insights
• The Software Prototype (James Armes)
• A Standards-based Standardization (Mike Cowden)
• Anticipated Outcomes (Laurel Eckhouse)
• “Thank you” - said a few different ways
• Parting shout-outs

• Blog posts�Micah working with marcoms on a Volunteer Profile blog post and R911 Process blog post to be shared on the Code for America blog.
• Using Data and Teamwork to Reimagine 911 (CfA Official Blog)
• Transform911’s Blueprint – with assist by Reimagine 911! (Discourse)

​

• Public-facing landing page�Michael Collado to help develop a simple public facing page explaining the project that action team members can use to demonstrate their contributions.
• LinkedIn/Resume text�Some prepared copy given to action team members suitable for sharing their volunteer work on personal professional references.
• Connect with local brigades�For all R911 members with an active brigade in their area, introductions will be made and they will be invited to the next Meetup event.
• Brigades in Your State

Reimagine 911

Community Assembly

Thursday, July 21st

Call for Note Takers

&

Zoom Recording Disclaimer

Have Agenda Items ?

Contact Micah at the beginning of each week 👌

Agenda

• Activity updates (5m)
• Transform 911 Blueprint videos… hopefully (30m)
• Announcements & shout-outs

​

Blueprint Reflections

Yes, absolutely - pretty much the entire conversation between Sean and Chad.

​

It really highlights how we all need to see each others as humans first, beyond the roles we play, and how T911 has embraced such varied perspectives - from police abolitionists to chiefs of police in their quest to improve the system.

​

Chad's comment about his initial reaction and the need for grace was a great moment.

“

”

Did you have a favorite moment from the T911 presentations?

Did you have a favorite moment from the T911 presentations?

Chad Kasmar, �Police Chief, �Tucson

Sean Goode, Executive Director, Choose 180

Did you have a favorite moment from the T911 presentations?

Yana Calou

Director of Advocacy, Trans Lifeline

• Access support and services without police or other emergency responders entering our homes, work, school, or any other location without our knowledge and consent. We did not call 911.

Agency – Callers have the right to…

• Determine which supports and care we utilize and which we refuse, as the experts in our own lives.

Did you have a favorite moment from the T911 presentations?

• Make decisions about what’s best for our financial and mental wellbeing, including not being charged ambulance or hospital bills for services we did not seek or consent to, or losing work, housing, etc.

• Protect ourselves from further trauma, harm, and instability.

Did you have a favorite moment from the T911 presentations?

Tara White, �Historian, �Black Belt African American Genealogical and Historical Society

• 10:10 am: Laying the foundation and learning from history
• 10:40 am: Recorded video remarks (US Congresswoman Norma Torres)
• 10:45 am: Callers’ Bill of Rights
• 11:45am: Fireside chat, Pathways and perspectives: What brings us to this work?
• 12:45 pm: Bright spots
• 1:45 pm: Connecting 911 and gun violence and exploring community assets
• 2:45 pm: Remarks
• 2:50 pm: 911 Professional workforce
• 3:50 pm: Off the sidelines

Transform911 Blueprint Launch

Agenda

Reimagine 911

Community Assembly

Thursday, July 21st

Call for Note Takers

&

Zoom Recording Disclaimer

Have Agenda Items ?

Contact Micah at the beginning of each week 👌

Agenda

• Activity updates (5m)
• Ethics framework by Myranda (30m)
• Core team update (10m)
• Announcements & shout-outs

Reimagine911

Activity Updates

Open 911 Data Explainers

Many thanks to..�

• Brynn Keller
• Margaret Fine
• Gio Sce
• Mary Norris
• And You?

​

Join via slack�#r911-data-explainers�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Ethics Framework

For Decision Making

definition

< diverse philosophies & uses >

To simplify for our purposes, we will say that ethics can be understood as an organized process by which we evaluate and decide upon specific actions based on weighing potential benefits and harms that result from those actions.

Context

Where does this ethics framework originate?

origin

human subjects research

What about research which does not involve human subjects?

​

• “open data” critiques = inside and outside of academia
• non human subjects research can still have impacts upon individuals / groups
• interesting cases for deceased persons: study execution or findings could potentially affect other people (family or community members)

What is ethics not?

Ethics is not…

• abstract
• a process to justify actions
• about universal beliefs or tenets (it is not religion)
• an exact science
• based on law
• a guessing game

​

Rather, ethics is…

… grounded in real outcomes for real people

​

… necessary to assess effects of specific actions (the answer might be “no” or “not as-is”)

​

… useful to determine what specific actions should be taken within well-defined contexts

​

… a process that will lead to different results for different situations

​

… a process that helps to minimize harm and maximize benefits (legal doctrine is not solely designed to protect people from harm, and often fails to do so, which is why it is important to evaluate actions beyond a legal framework)

​

… a structured process that relies primarily on logical decision making rather than emotional influence

test

benefits > harms

• Known (measureable) benefits significantly outweigh the known harms
• Potential (or abstract) benefits significantly outweigh the risk for possible harms
• There is a plan to amplify known and potential benefits
• There is a plan to minimize known and possible harms
• Potential benefits meet a minimum threshold for positive social good
• Possible harm does not exceed a maximum threshold

Additional benefits of using an ethics framework

Added bonus 1…

Shared language

… well defined expectations and frameworks for group involvement promote ease of discussion around ethical considerations

2 …

Group cohesion

… having this foundation of a common understanding around ethical decision making allows group members to move forward through consensus building and shared goals

3 …

Confidence of purpose

… all group members will understand the overall scope with substantial ability to self-evaluate and meet defined expectations as they work toward ultimate project goals

Implementation

Work backwards

note

on checklists

Clarification on using ethics review frameworks

​

• ethics is nuanced
• checklists can be appealing, but should be used appropriately
• use intended for exploration, not for validating existing work
• use such tools to scope out how to identify and address known and potential ethical concerns

discussion

Risk-benefit Decisions & Actions

Google Sheet

Reimagine911

Core Team Updates

Reimagine 911�Articles

Many thanks to..�

• Maya Love
• Jerry Hall
• Michael Collado

​

Reimagine 911�Articles

Many thanks to..�

• Maya Love
• Jerry Hall
• Michael Collado

​

Reimagine 911

Community Assembly

Thursday, July 14th

Warm-up

If you could magically acquire �1 new personal skill,

what would it be?

Call for Note Takers

&

Zoom Recording Disclaimer

Have Agenda Items ?

Contact Micah at the beginning of each week 👌

Agenda

• Activity updates (5m)
• R911 Summary to-date (5m)
• Core team strategy update (15m)
• General discussion & Q&A time (30m)
• Announcements & shout-outs

Reimagine911

Activity Updates

Open 911 Data Explainers

Many thanks to..�

• Brynn Keller
• Margaret Fine
• Gio Sce
• Mary Norris
• And You?

​

Join via slack�#r911-data-explainers�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Open 911 Data Review

Many thanks to..�

• Aleks Hatfield
• Jennifer Miller
• Micah Mutrux

Join via slack�#r911-data-review�

• Quick activity description
• What’s happened since last week?
• What’s on deck for the next week?

Reimagine911

Core Team Updates

Are you aware of all the awesome work we’ve done?

Data Discovery

382 �2021 Nat’l Day �Participants

58 �2021 Action Team�Participants

+

Data Discovery

382 �Cities Reviewed

Data Discovery

145 �Cities with �Open 911 Data

Data Description

14 �Column Champions

56 �Data Description Participants

Data Description

9+�New Evaluation Criteria

• Data Providers
• Available Years
• Data Licenses
• Export Formats
• API Availability

• Unit of Observation
• Data Exclusions
• Number of 911 Records
• Reporting Agencies

Data Description

17 �Cities with

Openly Licensed… Police data…�Available as CSV.

Open 911 Data Knowledge

9�Individual�Explainers

11 �Writers, Editors &� Column Champions

132�911 Data Portals�Reviewed Publicly

Open 911 Data Explainers

Why is it misleading when a city shows that they have 10 years of data available?

How often should I expect to be able to fetch 911 data via API?

Can I use 911 data if there’s no license available on their site?

What conditions should I look for before trying to compare open 911 data across cities?

Why does it matter who publishes 911 data?

Open 911 Data Review

And Beyond the Numbers..

• This data review was unprecedented
• You developed a pattern for this work
• You documented some very nuanced understandings of open 911 data

So at this point,

we’ve (very nearly) completed�our 911 exploratoration!

Next, R911 is considering member & CxO feedback

• Impact: what is the intended impact of the data standardization project?
• Equity: how do we ensure that our work supports the creation of a more equitable 911 system?
• Partners: who will partner with us on this work and how will/should they help shape it?
• ReVisioning: how can the R911 program further support the Network’s ReVisioning implementation?

We also have some operational elements to consider

• Infrastructure: contractors will perform the initial software build, then we will open work to volunteers.
• Volunteer activities: the impact sprint phase doesn’t have very many large-scale volunteer activities.
• Right-sizing: how can Code for America best use paid staff as the R911 program progresses?
• Timeline: we want to produce the first 10 sets of standardized data quickly – by September.

As we transition from �exploration to prototyping, �we will wrap up the Action Team�and begin an Impact Sprint.

How is the Action Team different from an Impact Sprint?

Next, let’s hit some FAQs, �then do some general Q&A

Let’s start with these 5 questions:

​

• If the Action Team is wrapping up, will Reimagine 911 continue?
• What will the Action Team do between now and Aug 18th?
• What will the Impact Sprint do between now and Sept 30th?
• What will happen after the Impact Sprint?
• How can I stay involved?

Q: If we’re wrapping up the Action Team is Reimagine 911 ending?

Nope.

But as the R911 work changes,�it makes sense to adapt the volunteer model to program needs.

Q: What will the Action Team do between now and Aug 18th?

• Finish the Explainers
• Finish the 911-Adjacent Data review
• Publish Open 911 Data review
• Publicize our work with blog & social posts

Q: What will the Impact Sprint do between now and Sept 30th?

• Build the Classifyr data tagging tool
• Identify & ingest the first 10 datasets
• Engage brigades in the initial standardization
• Validate our hypothesis of equitable impact
• Refine R911 goals and seek suitable partners

Q: What will happen after the Impact Sprint?

We will begin a full-scale�data standardization effort �starting October.

• Join your local Code for America Brigade
• Join a 911-related program outside CfA
• Submit for an Impact Sprint opening
• Register for the Oct standardization effort

Q: How can I stay involved?

Q & A Time

Reimagine 911

Community Assembly

Thursday, July 7th

Warm-up

If you could magically acquire �1 new personal skill,

what would it be?

Call for Note Takers

&

Zoom Recording Disclaimer

Have Agenda Items ?

Contact Micah at the beginning of each week 👌

Agenda

• Activity updates (5m)
• Transform911 Workgroup Experiences
• Transform911 Blueprint Reflections
• Core team update (2m)
• Announcements & shout-outs

Reimagine911

Activity Updates

Open 911 Data Explainers

Many thanks to..�

• Brynn Keller
• Margaret Fine
• Gio Sce
• Mary Norris
• And You?

​

Join via slack�#r911-data-explainers�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Open 911 Data Review

Many thanks to..�

• Aleks Hatfield
• Jennifer Miller
• Micah Mutrux

Join via slack�#r911-data-review�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Alt-911 Dataset Summary

5 min

An Ad-hoc exploration of industry data that could theoretically be connected to open 911 data.

What other datasets might be associated with 911 to provide better insight into the emergency response system?

Many thanks to..�

• Jerry Hall

​

​

Workgroup Experiences

Evonne Silva

Greg Bloom

Jerry Hall

Margaret Fine

Micah Mutrux

Michael Cowden

​

Meredith Horowski

Tech Workgroup �Co-Chair

workgroups

Michael Cowden

Tech Workgroup �Co-Chair

Micah Mutrux

Tech Workgroup

Evonne Silva

Tech Workgroup �Co-Chair

Greg Bloom

Alt Hotline Workgroup

Margaret Fine

ECC Workgroup

Jerry Hall

Tech Workgroup

911 Technology and Infrastructure

Review how technology impacts the ability and capacity to ensure that callers’ needs are appropriately identified and met, and the right response at the right time is achieved. Explore new and innovative technologies in the 911 and alternative hotline realm. Examine how technology can enhance data collection, coding, data analytics, and performance metrics associated with effective 911 and alternative response systems, including what types of data and reporting formats are most relevant to the kinds of calls police/EMS and fire respond to.

ECC Operations

Review all 911 emergency communications center (ECC) operations, including triage of incoming calls, coding, call-taking scripts, dispatch assignment, quality assurance protocols, behavioral economics, and dispatch deployment. Assess whether/how related policies, procedures, and protocols enable valid and reliable information collection about emergencies, and the efficient and effective dissemination of that information to first responders and, where necessary, to others.

911 Hotline Alternatives

Review the strengths and limitations of alternative crisis lines or “hotlines,” including 211, 311, 811, 988, and text lines, along with runaway, domestic violence, and suicide prevention hotlines. To what degree are they viable and effective alternatives to 911 in meeting medical, social-service, and community needs?

​

Founder @

Open Referral Initiative

​

“CfA co-sponsored Open Referral’s launch and my work on it. before that i was one of the folks who started Code for DC, and have worked with about a dozen brigades over the years.”

2-1-1, 3-1-1, 9-8-8 and others could work alongside 9-1-1 to receive redirected calls and to provide information about resources with which 911 could do its own triage. But this requires a bit of technical capacity and a lot of organizational alignment.

Founder @

Open Referral Initiative

​

“CfA co-sponsored Open Referral’s launch and my work on it. before that i was one of the folks who started Code for DC, and have worked with about a dozen brigades over the years.”

2-1-1, 3-1-1, 9-8-8 and others could work alongside 9-1-1 to receive redirected calls and to provide information about resources with which 911 could do its own triage. But this requires a bit of technical capacity and a lot of organizational alignment.

Governance challenges entail things like who should make what decisions, and in which context?

​

For instance, how can alternative hotlines work with 911 if they’re often operating at different jurisdictional levels, without clear areas where decisions are made jointly?

“

”

But like - if the real issues are data quality and data governance, then doing data visualizations and analysis of content (unless it’s specifically analysis of data quality issues!) might actually distract from that.

I think a focus on technology may distract from these governance questions unless it’s carefully couched in terms that are demanding/supportive of such governance conversations.

I think a focus on technology may distract from these governance questions unless it’s carefully couched in terms that are demanding/supportive of such governance conversations.

Do you see any connections between Alt Hotlines and 911 Technology?

Founder @

Open Referral Initiative

​

“CfA co-sponsored Open Referral’s launch and my work on it. before that i was one of the folks who started Code for DC, and have worked with about a dozen brigades over the years.”

“

”

It seems like the quality of the 911 data is so unreliable that the most responsible use of it might be merely articulating the objectives for quality improvement, responsible production, etc.

But like - if the real issues are data quality and data governance, then doing data visualizations and analysis of content (unless it’s specifically analysis of data quality issues!) might actually distract from that.

Founder @

Open Referral Initiative

​

“CfA co-sponsored Open Referral’s launch and my work on it. before that i was one of the folks who started Code for DC, and have worked with about a dozen brigades over the years.”

I think just the assertion that there are these alternative hotlines that can be aligned is helpful. It would be more helpful with some recommendations of what role those hotlines should play and how they should work together. But right now there are few specifics about how to pursue this.

“

”

What felt like one of the most immediate & tangible outcomes regarding alternative hotlines?

​

Blueprint Reflections

Yes, absolutely - pretty much the entire conversation between Sean and Chad.

​

It really highlights how we all need to see each others as humans first, beyond the roles we play, and how T911 has embraced such varied perspectives - from police abolitionists to chiefs of police in their quest to improve the system.

​

Chad's comment about his initial reaction and the need for grace was a great moment.

“

”

Did you have a favorite moment from the T911 presentations?

Did you have a favorite moment from the T911 presentations?

Chad Kasmar, �Police Chief, �Tucson

Sean Goode, Executive Director, Choose 180

Did you have a favorite moment from the T911 presentations?

Yana Calou

Director of Advocacy, Trans Lifeline

• Access support and services without police or other emergency responders entering our homes, work, school, or any other location without our knowledge and consent. We did not call 911.

Agency – Callers have the right to…

• Determine which supports and care we utilize and which we refuse, as the experts in our own lives.

Did you have a favorite moment from the T911 presentations?

• Make decisions about what’s best for our financial and mental wellbeing, including not being charged ambulance or hospital bills for services we did not seek or consent to, or losing work, housing, etc.

• Protect ourselves from further trauma, harm, and instability.

Did you have a favorite moment from the T911 presentations?

Tara White, �Historian, �Black Belt African American Genealogical and Historical Society

• 10:10 am: Laying the foundation and learning from history
• 10:40 am: Recorded video remarks (US Congresswoman Norma Torres)
• 10:45 am: Callers’ Bill of Rights
• 11:45am: Fireside chat, Pathways and perspectives: What brings us to this work?
• 12:45 pm: Bright spots
• 1:45 pm: Connecting 911 and gun violence and exploring community assets
• 2:45 pm: Remarks
• 2:50 pm: 911 Professional workforce
• 3:50 pm: Off the sidelines

Transform911 Blueprint Launch

Agenda

Reimagine911

Core Team Updates

This week is CfA summer vacation.

​

Next week we’ll get a strategy update from the R911 Core Team.

Announcements &

Shout-outs

Reimagine 911

Community Assembly

Thursday, June 30th

Warm-up

If you could learn one new personal skill, what would it be?

Call for Note Takers

&

Zoom Recording Disclaimer

Have Agenda Items ?

Contact Micah at the beginning of each week 👌

Agenda

• Activity updates (10m)
• Activity Presentation by Data Review (15m)
• Core team update (2m)
• Announcements & shout-outs (3m)

Reimagine911

Activity Updates

Open 911 Data Explainers

Many thanks to..�

• Brynn Keller
• Margaret Fine
• Gio Sce
• Mary Norris
• And You?

​

Join via slack�#r911-data-explainers�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Data �Dictionaries

Join via slack�#r911-data-dictionary

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Many thanks to…�

• Peter Zeglen
• Mariah Lynch
• Aleks Hatfield
• Iva Momcheva
• And You?

Incident Type Categorization

A MOCHA activity led by CfA staff researcher Laurel Eckhouse.

Many thanks to..�

• Laurel Eckhouse
• Mariah Lynch
• James Armes

​

What kind of standards-based system should we use as the basis of our open 911 data standardization?

Alt-911 Dataset Summary

5 min

An Ad-hoc exploration of industry data that could theoretically be connected to open 911 data.

What other datasets might be associated with 911 to provide better insight into the emergency response system?

Many thanks to..�

• Jerry Hall

​

Open 911 Data Review

Many thanks to..�

• Aleks Hatfield
• Jennifer Miller
• Micah Mutrux

Join via slack�#r911-data-review�

• Preparing public, open data version of List of Datasets for Zenodo
• This week: created Public List of Datasets and simple codebook, drafted Zenodo description, review of Unit of Analysis Observation, draft Explainer
• Do you need any help or information?
• We consider June 30 deadline met 😁.
• However, your review and comments are still welcome.
• What’s on deck for the next week?
• Micah will guide final details (includes Fire/Med/Police columns) and add to Zenodo.

Reimagine911

Core Team Updates

Transformation

Pipeline

Many thanks to..�

• James Armes

A 911 data standardization system

Read the specs�etl-pipeline�

Transformation

Pipeline

Pipeline

Many thanks to..�

• James Armes

A 911 data standardization system

Read the specs�etl-pipeline�

• Volunteer interface
• Assign APCO codes
• Assign our categories
• Classifyr is one piece of the pipeline

• Automated system
• Imports datasets
• Automatic transforms
• Manages access

Transformation

Pipeline

• Apply transformations to unify data

Many thanks to..�

• James Armes

A 911 data standardization system

Read the specs�etl-pipeline�

• Add new data when needed

• Filter standardized data output

• Extendable by CfA community + partners

Announcements &

Shout-outs

Reimagine 911

Community Assembly

Thursday, June 23rd

Call for Note Takers

&

Zoom Recording Disclaimer

Have Agenda Items ?

Contact Micah at the beginning of each week 👌

Agenda

• Activity updates (10m)
• Core team update (2m)
• Guest speaker: Ben Treviño & CfA ReVisioning (30m)
• Announcements & shout-outs (3m)

Reimagine911

Activity Updates

Open 911 Data Explainers

Many thanks to..�

• Brynn Keller
• Margaret Fine
• Gio Sce
• Mary Norris
• And You?

​

Join via slack�#r911-data-explainers�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Data �Dictionaries

Join via slack�#r911-data-dictionary

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Many thanks to…�

• Peter Zeglen
• Mariah Lynch
• Aleks Hatfield
• Iva Momcheva
• And You?

Open 911 Data Review

Many thanks to..�

• Brandon Bolton
• Aleks Hatfield
• Jennifer Miller
• Iva Momcheva
• And You?

Join via slack�#r911-data-review�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Reimagine911

Core Team Updates

Slack channel update

Defaulting to public channels

But old, private channels can’t be made public :(

Some late spring cleaning 🧹

Slack channel update

Archiving unused channels

Inactive since April or earlier

Some late spring cleaning 🧹

Slack channel update

Shortening names

K.I.S.S.

Some late spring cleaning 🧹

Guest Speaker:

Ben Treviño on ReVisioining

Announcements &

Shout-outs

Reimagine 911

Community Assembly

Thursday, June 16th

Warm-up

What object is within arm’s reach?

What’s it’s story?

Call for Note Takers

&

Zoom Recording Disclaimer

Agenda

• Introduction and warm-up
• Activity updates (5 teams)
• Core team update
• Announcements & shout-outs

Have Agenda Items ?

Contact Micah or Meg at the beginning of each week 👌

Reimagine911

Activity Updates

Data �Dictionaries

Join via slack�#r911-data-dictionary

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Many thanks to…�

• Peter Zeglen
• Mariah Lynch
• Aleks Hatfield
• Iva Momcheva
• And You?

Open 911 Data Explainers

Many thanks to..�

• Brynn Keller
• Margaret Fine
• Gio Sce
• Mary Norris
• And You?

​

Join via slack�#r911-data-explainers�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Open 911 Data Review

Many thanks to..�

• Brandon Bolton
• Aleks Hatfield
• Jennifer Miller
• Iva Momcheva
• And You?

Join via slack�#r911-data-review�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Alt-911 Dataset Summary

5 min

An exploration of industry data that could theoretically be connected to open 911 data.

What datasets (if any) could our program realistically associate with 911 data to make our data more valuable?

Many thanks to..�

• Jerry Hall

​

Reimagine911

Core Team Updates

CfA’s All-staff meeting

In beautiful downtown Oakland..

Reimagine911 �Strategy

Many thanks to..�

• Evonne Silva
• Michael Cowden
• Ben Treviño
• Em Burnett

​

“...this is momentous and something that a social historian could write about as the beginning of a movement.”

“We want to tie this to real impact for real people. Let’s bring the actual outcomes for people more front and center.”

“I really get excited about the connection to the volunteer network, the crowdsourcing element, distributed problem - and that there is a standardization play.”

“To what extent are we anticipating there to be privacy and security issues?”

Previously received feedback from CfA leadership…

Reimagine911 �Strategy

Equitable outcomes. �Clarifying our hypothesis of how multi-jurisdictional 911 analysis can move 911 towards a system that delivers the appropriate response to today’s inappropriately served or excluded populations.

Many thanks to..�

• Evonne Silva
• Michael Cowden
• Ben Treviño
• Em Burnett

​

Emphasis on impact.

Questions about impact have been a consistent theme in our feedback and need further clarification.

Currently considering several key factors from that feedback

Partnering with Transform911.

As we focus in on data standardization, we’re checking back in with T911 to explore a mutually beneficial collaboration and consider any tailoring that might need to happen.

Right sizing. �Ideally action team impact won’t be bottlenecked by program facilitators, but CfA should be mindful of staff time.

Announcements &

Shout-outs

Reimagine 911

Community Assembly

Thursday, June 9th

Warm-up

What’s one thing you want to do in life but don’t know where to start?

Call for Note Takers

&

Zoom Recording Disclaimer

Agenda

• Introduction and warm-up
• Activity Presentation by [TBD]
• Activity updates (5 teams)
• Announcements & shout-outs

Have Agenda Items ?

Contact Micah or Meg at the beginning of each week 👌

Reimagine911

Activity Presentations

Reimagine911

Activity Updates

Data �Dictionaries

Join via slack�#r911-data-dictionary

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Many thanks to…�

• Peter Zeglen
• Mariah Lynch
• Aleks Hatfield
• Iva Momcheva
• And You?

Open 911 Data Explainers

Many thanks to..�

• Brynn Keller
• Margaret Fine
• Gio Sce
• Mary Norris
• And You?

​

Join via slack�#r911-data-explainers�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Open 911 Data Review

Many thanks to..�

• Brandon Bolton
• Aleks Hatfield
• Jennifer Miller
• Iva Momcheva
• And You?

Join via slack�#r911-data-review�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Alt-911 Dataset Summary

5 min

An exploration of industry data that could theoretically be connected to open 911 data.

What datasets (if any) could our program realistically associate with 911 data to make our data more valuable?

Many thanks to..�

• Jerry Hall

​

Notion Needs Assessment

A quick review of the resources immediately available on Notion - and whether they serve our most urgent needs.

Many thanks to..�

• Floria Chan

​

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Reimagine911

Core Team Updates

Code for America �All Staff Week

Announcements &

Shout-outs

Reimagine 911

Community Assembly

Thursday, June 2nd

Warm-up

When you are traveling…

what food, drink, or culinary

experience are you most likely to

seek out?

Call for Note Takers

&

Zoom Recording Disclaimer

Agenda

• Introduction and warm-up
• Reimagine911 activity updates
• Core team update
• Announcements
• Gather Town social!

Have Agenda Items ?

Contact Micah or Meg at the beginning of each week 👌

Reimagine911

Activity Presentations

Alt-911 Dataset Summary

5 min

An exploration of industry data that could theoretically be connected to open 911 data.

What datasets (if any) could our program realistically associate with 911 data to make our data more valuable?

Many thanks to..�

• Jerry Hall

​

Reimagine911

Activity Updates

Data �Dictionaries

Join via slack�#r911-data-dictionary

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Many thanks to…�

• Peter Zeglen
• Mariah Lynch
• Aleks Hatfield
• Iva Momcheva
• And You?

Open 911 Data Explainers

Many thanks to..�

• Brynn Keller
• Margaret Fine
• Gio Sce
• Mary Norris
• And You?

​

Join via slack�#r911-data-explainers�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Open 911 Data Review

Many thanks to..�

• Brandon Bolton
• Aleks Hatfield
• Jennifer Miller
• Iva Momcheva
• And You?

Join via slack�#r911-data-review�

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Call Type Categorization

A MOCHA team led by staff researcher Laurel Eckhouse to establish a categorization system for call type data.

Many thanks to..�

• Laurel Eckhouse
• Mariah Lynch

​

Notion Needs Assessment

A quick review of the resources immediately available on Notion - and whether they serve our most urgent needs.

Many thanks to..�

• Floria Chan

​

• Quick activity description
• What’s happened since last week?
• Do you need any help or information?
• What’s on deck for the next week?

Reimagine911

Core Team Updates

No activity

this week.

Other Announcements?

Social “Hour” at the Pawnee Public House

https://app.gather.town/app/BpKGsNOku2nNm0Sy/pawneepub

Reimagine 911

Community Assembly

Thursday, May 26

Warm-up

What have you most recently

added to – or checked off from –

your “bucket list”?

Call for Note Takers

&

Zoom Recording Disclaimer

Agenda

• Introduction and warm-up – 10 min
• Reimagine911 activity updates - 20 min
• R911 Core Team update - 5 min
• Guest speakers topics brainstorm –10 min
• Announcements - 5 min

Have Agenda Items ?

Contact Micah or Meg at the beginning of each week 👌

Reimagine911

Activity Updates

Data �Dictionaries

What would I be doing?

Join via slack�#r911-data-dictionary

Activity examples:

1. Documenting new dictionaries!
2. Helping write guides and resources
3. Teaching new members the activity
4. Guiding members to priority cities
5. Encouragement & appreciations!

Many thanks to…�

• Peter Zeglen
• Iva Momcheva
• And You?

Open 911 Data Explainers

What would I be doing?

Activity examples:

• Interviewing “Column Champions”
• Writing and copy-editing explainers
• Providing complimentary data analysis

Many thanks to..�

• Brynn Keller
• Margaret Fine
• And You?

​

Join via slack�#r911-data-explainers�

Open 911 Data Review

What would I be doing?

​

Many thanks to..�

• Brandon Bolton
• Aleks Hatfield
• Jennifer Miller
• And You?

​

Activity prep examples:

• Prepare datasets to be public-facing
• Add a dictionary, licensing, & attribution
• A written blog-style synthesis
• Work with CfA MarComms to publish data and written narrative

Join via slack�#r911-data-review�

(Brand) New �Data Activities

Data Dictionaries

Open 911 Data Explainers

Open 911 Data Review

Leaders 5+ 2-3 2

Participants 15+ 4-10 3-5

Timeline 6+ weeks ~4 weeks ~4 weeks

Emphasis 100% research 70 / 30% 20 / 80%

writing / analysis writing / data

Data Column Champions!

@Aleks -- dataset_name dataset_link and documentation_link

@Patina Herring @Sarah G -- dataset_description

@Margaret Fine (she/her) -- exclusion_policy

@Peter Zeglen @Gio-- technical

@Aleks -- API link

@Iva Momcheva -- license

@Jamie Klenetsky Fay -- source

@Jim Grenadier @Brandon Bolton -- start_date and end_date

@Chizo -- unit_of_analysis

@Jennifer Miller -- number of 911 records

Alt-911 Dataset Summary

An exploration of industry data that could theoretically be connected to open 911 data.

Many thanks to..�

• Jerry Hall

​

Notion Needs Assessment

A quick review of the resources immediately available on Notion - and whether they serve our most urgent needs.

Many thanks to..�

• Floria Chan

​

Reimagine911

Core Team Updates

Reimagine911 �Concept Deck

Many thanks to..�

• Evonne Silva
• Michael Cowden
• Ben Treviño
• Em Burnett

​

Coming Soon

Reimagine911 �Concept Deck

Many thanks to..�

• Evonne Silva
• Michael Cowden
• Ben Treviño
• Em Burnett

​

“...this is momentous and something that a social historian could write about as the beginning of a movement.”

“We want to tie this to real impact for real people. Let’s bring the actual outcomes for people more front and center.”

“I really get excited about the connection to the volunteer network, the crowdsourcing element, distributed problem - and that there is a standardization play.”

“To what extent are we anticipating there to be privacy and security issues?”

Currently seeking feedback from CfA leadership

Brainstorming Guest Assembly Speakers

Should we seek out guest speakers?

Some examples:�

• CfA Brigades that have emergency response partnerships
• Data ethics & usage
• CfA projects from the criminal justice portfolio
• What else…?

• What topics or speakers would you find most interesting?
• Should we invite speakers during community assemblies?
• What would have to happen to get attendance over 90% of members?

Other Announcements?

Reimagine 911

Community Assembly

Wednesday, May 18

Agenda

• Introduction and Warm-up – 10 min
• Community Assembly format - 5 min
• Reimagine911 activity updates - 20 min
• Calling all leaders! Data team transition
• New activities
• Program Announcements - 5 min
• Social “Hour” - 15+ min

Have Agenda Items ?

Contact Micah or Meg at the beginning of each week 👌

Warm-up

What’s one of the best pieces of advice you have ever received?

Call for Note Takers

&

Zoom Recording Disclaimer

Community Assembly format

5 min

Monday: Call for agenda items

​

Weekly Assembly:

• Activity updates
• Introduce new activities
• Updates from current activity teams
• Celebrate completed activities
• Other agenda items
• Examples: guest presenters, CfA core team updates, etc
• Program announcements (if any)
• Social “Hour”

​

Following Day: Post notes & recording to Slack

​

✅ More team updates

✅ Fewer meetings

✅ Activity opportunities

✅ Roadmap & strategy info

Reimagine911 Data Transition

20 min

Reimagine911 Data Transition

20 min

Data Leadership Huddle (🗓️ TBD)

• Publishing List of Datasets
• Summary of Column Champion
• Data Dictionaries

Want to attend? We’re picking the date tomorrow!

Reimagine911 Upcoming Activities

20 min

• Prioritizing members who need direction asap
• Sharing the tactics and the strategy
• “Transparency” over “Polish”
• Next week expect activity updates

Transform911 �Tech Workgroup

Reimagine911 Upcoming Activities

Ad-hoc Teams

MOCHA Teams

Action Teams

• Quick sprints
• Informal structure
• Small projects
• Exploratory
• Variable participation

• Clear structure
• Production oriented
• Time sensitive
• Staff friendly
• Participation by invitation

• Maximum engagement
• High production value
• Flexing our people power!
• Many leaders, many participants

Educational�Needs Assessment

Data Description Activities

20 min

For example…

Reimagine911 Upcoming Activities

20 min

Ongoing Activities

Pending Activities

Activities w/ Champions

Exploratory Activities

R911 Call Types

- Maya Love �- Laurel Eckhouse

Data Edu Assessment

- TBD

Brigade Partnerships

- Em, Dan, Jennifer

Column Champion Stories

- TBD

911-Adjacent Data

- Jerry Hall

Data Dictionary Guide

- Peter Zeglen

R911 Notion Assessment

- Floria Chan, Micah, Meg

Column Champions

- Lotsa folks!

T911 Tech Workgroup

- Mike, Evonne, Micah, Jerry Hall

Reimagine911 Concept Deck

- Mike, Evonne, Micah, Meg, Em

Reimagine911 Announcements

Do you have the current calendar?

5 min

Reimagine911 Announcements

The 2022 Mental Health Achievement Award!

Mental Health Division�City of Berkeley

5 min

Reimagine911 Upcoming Activities

20 min

Expectations for next week:

• Call for agenda items next Monday
• Next week expect more team updates
• Todo: document & share activity descriptions

Reimagine 911�National Action Team

Community Assembly

Thursday, May 5, 2022

Agenda

• Introduction and Warm-up– 10 min
• What We’re Hearing– 10 min
• Big picture: Reimagine 911 Plans–25 min
• How do we organize & work together?
• Small Group Discussions– 10 min
• Next Steps & – 5 min

Warm-up

If you had a time machine, what time period would you travel to?

​

Recap: What we are hearing

Observations & What We’re Hearing

The Good:

• The energy, commitment, and diversity of the groups!
• Respect for others and welcoming space
• General excitement and enthusiasm for the work
• Opportunities for growth and leadership
• Expertise and dedication to reforming 911 systems
• Dedication to centering the needs of people with lived experience

​

Growth Areas:

• Working groups are lacking clarity on connections to R911 work, plans, and goals
• Too many meetings: “Meeting workload is more than I’d prefer”
• Confusing experience navigating the program & finding out where to find information
• Slack is overwhelming & there are too many channels
• Needing more guidance on which tools we’re using
• More clear understanding of what is coming up and what our timeline and milestones are
• Onboarding is overwhelming + too much context required to understand project
• Clear pathway to engage Brigades
• More transparency into project strategy, status, and roadmap

Forming partnership with T911

& Launching National Day of Civic Hacking

Exploration

Reorientation & Prototyping

Refinement, Reflection & Sharing

January -April

May- August

August-December

September-

December

Lessons from the Exploratory Phase

• Data standardization is the best pathway to utilize people power
• Workshops with CfA Service Design team & user research team reveal the limitations to conducting interviews
• Risk & potential for harm associated with the necessary process
• How & when did we arrive at this decision? Not until two weeks ago, after many different consultations with CFA staff familiar with the R911 project.
• Staffing lesson
• Organizing the project around a centralized organizer role limited the coordination necessary to integrate the program across the Network
• Decisions and strategy need to be more transparent
• Instead of a siloed volunteer experience, with little staff + volunteer interaction, strategy needs to be shared transparently and often between R911 staff and volunteers
• Working groups need to be reassessed and aligned with overarching project goals
• It’s important to tie in every working group and activity with the overall project direction and goals. Remove the separation between project work on Transform911 and Reimagine911 teams.
• If a volunteer is assigned to one working group, we potentially miss out on opportunities and skills that could contribute to overall project vision
• Transform911 Recommendations are incredibly broad
• One of the reasons we decided to focus in on a single recommendation is because each is so broad, it’s difficult to tie together disparate recommendations
• Clarity between activities to support the National Action Team infrastructure and the Reimagine911 project

Reimagine911 Plans

What We’ve Learned:

A Key Problem

To ensure that the right responder is deployed to address the right need at the right time, 911 systems need to be interoperable. This means that PSAPs have the ability to exchange voice and/or data with one another on demand, in real time, when needed, and as authorized.

NextGen 911 Core Services are not sufficient to ensure full interoperability, data sharing and transparency. There is no common data dictionary or exchange model that has been adopted that addresses needs across the 911 environment. Variations in 911 data across jurisdictions often hinders use of 911 data to understand challenges and improve service delivery. Creating, adopting, and implementing data standards is difficult because of technology systems, staffing, and procedural difference across jurisdictions.

To achieve interoperability, a common, uniform approach to call data classification is necessary. This starts with data uniformity.

What We Think

Our Hypothesis

We believe that if we can make data standardization and uniformity easier to do then . . . .

​

What can uniform data do for emergency response?

1. Data can help eccs learn from one another and improve their operations

2. Data can be used to make more human-centered decisions with regards to who’s on the call and who responds to situations

3. Data can be used to create transparency and feedback loops between the research community and

​

What We Can Do

A Solution

Through the people power of the Network, we will build a prototype that formalizes the structure and analysis of 911 call data so that 911 administrators and researchers can better understand their jurisdictions call data and draw more relevant comparisons to jurisdictions across the country.

Data uniformity enables jurisdictions to be data-driven as they work to improve their emergency response services.

The prototype we build will aggregate, transform, and disseminate public 911 call-for-service data through open source software and with a crowdsource approach, utilizing the skill and scale of the Network through National Action Teams.

2022 Plan for Reimagine 911 Project

Goal:

Develop and deliver an open-source, crowd-source multi-state data uniformity prototype (working software that aggregates, transforms, and outputs real call-for-service data) before the end of 2022 in partnership with Transform 911 and the Network’s volunteer community to showcase Network’s ability to deliver open, replicable tools and practices in collaboration and partnership with others that deliver real impact to real people.

Strategies:

• Deliver Technology Working Group recommendations as part of Transform911
• Confirm commitment to partnership with Transform911 for next phase of collaboration
• Develop open-source multi-state data uniformity prototype that crowdsources the classification component;
• Write and publish external publication(s); and,
• Develop and circulate an investment concept note with a budget that supports deepening our partnership with Transform 911 and enables piloting the prototype as part of implementing ReVisioning.

Approach:

• Action-oriented
• Focused
• Iterative

​

Planning for future

Spring / Summer 2022

• Deliver Technology Working Group recommendations as part of Transform911
• Engage Transform 911 to explore their interest in this next phase of our partnership.
• Develop initial multi-state / jurisdiction data uniformity prototype;

Fall / Winter 2023

• Write and publish external publication(s); and,
• Develop and circulate an investment concept note with a budget that supports deepening our partnership with Transform 911 and enables piloting the prototype as part of implementing ReVisioning.

In 2023:

• Funding received
• Formalized partnership with T911
• Qual Research
• Move into Product Dev for pilot
• Explore data trust opportunities

​

2022 Plan for Reimagine 911 Project

Goal:

Develop and deliver an open-source, crowd-source multi-state data uniformity prototype (working software that aggregates, transforms, and outputs real call-for-service data) before the end of 2022 in partnership with Transform 911 and the Network’s volunteer community to showcase Network’s ability to deliver open, replicable tools and practices in collaboration and partnership with others that deliver real impact to real people.

Strategies:

• Deliver Technology Working Group recommendations as part of Transform911
• Confirm commitment to partnership with Transform911 for next phase of collaboration
• Develop open-source multi-state data uniformity prototype that crowdsources the classification component;
• Write and publish external publication(s); and,
• Develop and circulate an investment concept note with a budget that supports deepening our partnership with Transform 911 and enables piloting the prototype as part of implementing ReVisioning.

Approach:

• Action-oriented
• Focused
• Iterative

​

How do we organize & work together?

Current organizing architecture & rituals

• 7 Working Groups
• Technical (aka data); Learning & Development; Optimization; Research, Insight, & Reporting; Cultivating Community; Marketing & Communications; Organizing
• Based on “get your refund” organizing model
• Defacto WG leads
• No WG Project Plans or boards
• Weekly Working Group Meetings
• Rotating facilitator/note-taker
• Avg. meeting size = 5 people per group
• Bi-weekly Community Assemblies
• Shout-outs and working group update
• 14+ slack channels
• 84 R911 Members
• 26 “active” members

​

Reorientation of Working Groups

Activity-based Teams

In order to ensure we’re working toward common goals:

• Organize members around project activities with clear scope, schedule, and deliverables.
• Open participation to all R911 + NAT members to increase engagement.

​

Reformatting the Working Groups

Reimagine911 Data Team

• Data Description
• Data Categorization
• Data Dictionary
• Support Testing and Provide Feedback of Classifyr Tool
• Map Datasets Columns & QA Fields
• Support the development of the 911 ETL Pipeline

​

​

​

National Action Team Blueprint

• Lessons learned repository
• Identify replicable resources
• Team & Network Communications
• Onboarding to NAT
• Training opportunities
• Member experience & care
• Tooling architecture
• Decision-making processes

Reimagine911 Support Team

• Project orientation and onboarding
• Learning & meaning-making
• Human-centered review
• Process documentation
• Storytelling
• Brigade member recruitment

Upcoming R911 Data Team Activities

R911 Data Team

R911 Support Team

NAT Blueprint Team

• Data Description
• describing dataset size, api availability, licensing guidelines, api availability, open data platform, etc
• Wrapping up 🙌🏻 –🏆Column Champions 🏆
• Developing Unified Call Types
• Incident type standard, data tagging software recommendations, codified social values
• Now- May 30
• Data Dictionary
• diving into the 911 call data for your city and documenting the data columns and fields available
• May 15- June 15

Upcoming R911 Support Team Activities

R911 Support Team

R911 Data Team

NAT Blueprint Team

• Data Description Meaning-making
• Documentation and refinement of activity guide and process & storytelling
• Now- May 20
• R911 Onboarding & Orientation Documentation
• Identify R911 member training needs
• Update L&D onboarding materials and integrate into project orientation
• Now-May 27
• Data Categorization Meaning-making
• Human-centered review of call type categorization
• Story-telling of call type process and lessons learned
• May 20-June 20
• Brigade Engagement Strategy
• Localized knowledge and stakeholder outreach re: missing or questionable data columns in local Brigade city dataset. Need outreach plan and toolkit
• May 15- June 30

Upcoming National Action Team Blueprint Activities

NAT Blueprint Team

R911 Data Team

R911 Support Team

• Orientation & Onboarding
• Effective self guidance to NAT in Discourse, member onboarding checklist
• Now - June 1
• Tool & Software Participation Guides
• Instructions, process documentation, & tutorials on current tools (Google docs, Discourse, Github)
• Now-June 1
• Organizing Model
• Activity team templates, Community Assembly structure, communication strategy of work to Network, decision-making processes
• Now-June 1

I have an activity idea!

Here’s how to propose one..

• Is the activity recorded in R911 Roadmap?
• If not, proposal submitted during Community Assembly
• Does your activity have team lead + 3 members?
• Can you create a simple project board in GitHub?

​

​

Let’s go!

• Gather & launch: kickoff meeting
• Bring everyone along:
• Take meeting notes
• Chat via Slack
• Document your work in Discourse

The Roadmap

GitHub issues are used to track individual activities. These are all placed on the roadmap, or as proposed activities

Member Experience + Care : What we’re working towards

• Design your National Action Team member journey
• Member profile
• Realistic expectations
• On-ramps and off-ramps to NAT and R911 projects
• Badges + microcredentials
• CV acknowledgements
• Purpose-driven activities tied to finite schedule
• Synced tooling
• Streamlined communication
• Visibility into the R911 projects + activities
• Beyond project activities
• Social + networking
• Training + learning
• Community of care pilot

Small Group Discussion

What questions do you still have and what do we need more support or information on?

Next Steps

• Full slidedeck + strategy memo released with recording
• Office hours:
• Monday, May 8th, 8:00-9:00 PM (EST)
• Wednesday, May 11th ,12:00-1:00 PM (EST)
• Thursday, 7:00-8:00 PM (EST)
• Activity planning session:
• Tuesday, May 10th at 7:30 PM(EST)/4:30 PM (PST)

Reimagine 911�National Action Team

Community Assembly

Thursday, April 21, 2022

Warmup

On our Mural Board: Name, pronouns, city, and “what superpower would you choose to have? why?”

​

National Action Team:

Reorientation to Reimagine 911

​

Em Burnett, Associate Director of Network Operations

National Action Team | History

• History of Code for America’s National Action Team
• Revisioning the Network process + conclusions�
• Oriented to national, issue-based terms + partnerships
• NAT has centralized operations, staffing, and administration and are managed by Code for America HQ
• Open to new and existing volunteers
• Partnership-first philosophy

​

Code for America | Reimagine911 Staff

Em Burnett,

Associate Director of Network Operations

The Network/ NAT Leadership

Reimagine 911 Leadership

Operational Staff

Ben Treviño,

Interim Director of Network

Evonne Silva,

Senior Director, Criminal Justice

Micah Mutrux,

Deputy Manager +

T911 Tech Workgroup

Maya Love, �Data Scientist �Fellow

Michael Cowden

Director of Solutions Engineering

Meg Meadows

Reimagine911 Project Manager

TBD

Solutions Engineer

Laurel Eckhouse,

Quantitative Criminal Justice Researcher

Our partner:

Transform 911 & Code for America’s Partnership

• Transform911 is convening 911’s most knowledgeable people to understand how to improve the system.

• Reimagine911 is applying its people-power and technical savvy to support T911 by demonstrating the value and feasibility of their recommendations.

Our partner:

Transform911 Workgroup Recommendations

“Define and implement uniform data standards for call data to enable government transparency, achieve equity, and improve emergency response outcomes.”

~ Draft recommendation #3

Reimagine911 Launch�JANUARY 18

Transform911 Draft Recs

MARCH 3rd

Standardized 911 Data ready for QA�JULY - AUG

Completed the description of 155 cities

APRIL 19

Review & Refine Q2-Q3 Strategy

APRIL 18 - MAY 6

Transform911 Final Recs

JUNE 29th

JAN

JUL

DEC

Standardized 911 Data Complete�SEPT - OCT

Review & Refine Q4 Strategy

SEPT 1

Share standardized data w/

Transform911

NOVEMBER

National Action Team

Celebrating our Members

By our next Community Assembly (May 5)...

• Conduct 1:1s
• Review RIR survey results
• Review working groups’ projects + workstreams
• Standardize team tools + systems
• Draft a plan to improve volunteer experiences and team collaboration
• Draft a R911 Strategic Road Map

​

Feedback + Reflection

Personal Reflection

What makes you feel excited to be alive right now?

​

It’s 2050, what does the United States’ emergency response system look like?

​

Small Group Feedback

Discussion Prompt: What brought you here to Code for America, National Action Team, Reimagine 911?

​

Feedback Exercise: Start | Stop | Continue

Whole Group Reflection

Share out, synthesize, and connect themes

Thank you for all you do!

Questions? Reach out any time:

Meg Meadows mmeadows@codeforamerica.org

Micah Mutrux mmutrux@codeforamerica.org

Reimagine911�National Action Team

Community Assembly

Thursday, April 6, 2022

Icebreaker!

Around the horn: Name, pronouns, city, and what song or artist are you listening to lately?

National Action Team Updates

Key metrics and high-level takeaways

Lead: Billy Lim, Senior Organizer

Volunteer Metrics

National Action Team

As of the week of April 3, 2022

This bar graph shows volunteer sign-ups over time, starting with the creation of the NAT Member Registration Form.

We saw a spike in NAT member sign-ups in the last 1.5 weeks due to the crew from Wolters Kluwer and the University of Chicago Harris School of Public Policy-Data Science dual degree program! ��So grateful to those volunteers and thrilled to have them with us! 😃

Volunteer Metrics

National Action Team

As of the week of April 3, 2022

High-Level Updates

National Action Team

As of the week of April 3, 2022

• By the end of this week, all originally planned working groups for the NAT will officially be in motion or active!!!�
• Huge thanks to the new volunteers who are founding members of the Organizing, Community Cultivation, and MarComms working groups!�
• That brings us to 7 working groups total:
1. Data Working Group
2. Learning & Development Working Group
3. Optimization Working Group
4. Research, Insights, and Reporting Working Group
5. MarComms Working Group
6. Community Cultivation Working Group
7. Organizing Working Group

Data Working Group

To find useful data, a first look at existing data and eventually recommend what data should look like

Updates

Data Working Group

✅ Data Discovery project is COMPLETE!�

• Discovered approx. 160 data sets with 911 call record data!
• Our deepest gratitude for the hard continued work of:
• Bhavna, Brandon, Jamie, Joanna, Patina, Sebastian // Elaine, Brynn, Gregory, Sarah // Chizo, Peter, Gio, Floria, Mia, and Mary
• Our “Champion” volunteers will receive a prize, care of CfA; so will our operational leaders Peter, Chizo, and Mary!�

Updates

Data Working Group

✅ Next up: Data Description!�I.e. List of datasets activity

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If you can help with data description, please message Jennifer Miller ASAP to be added to #r911-coordination-data-description (private channel)!

Updates

Data Working Group

✅ Next up: Data Description!�I.e. List of datasets activity

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If you can help with data description, please message Jennifer Miller ASAP to be added to #r911-coordination-data-description!

Learning & Development Working Group

To ensure NAT members are equipped with a base foundation of subject matter knowledge and provide differentiated opportunities for deeper learning

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• NEW! 911 Foundational Materials on Discourse - “learning” tag

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1-2 pagers on:

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• Getting Started–Must Reads for Reimagine911
• Map of 911 System - From Call to Response
• What are ECCs?
• Call Taker and Dispatcher Roles, CAD System
• Case Study: Examining a Police Dept Public Safety Communications Call Center
• Alternative Non-Emergency Numbers–988, 311, and 211
• 911 Dataset Resources - Vera, Fair Standards, NENA

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• Possible 911 Presentation for NAT or Community Assembly

Topics of Interest?

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• Lived Experience Group - Exploring Trauma-Informed Practices

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Learning and Development

Purpose

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Create learning and development content and execute trainings for the volunteer community that are aligned with known and emergent educational needs

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• Huge shoutout to Margaret - created some foundational materials around 911 system
• Big thanks to Rebecca for our group process guide on posting to Discourse, making our content on Discourse available, and Slack tips
• Jerry Hall showed us some process maps in the last meeting - working through how to simplify
• Shout out to Floria for her support on defining key terms to add clarity to our current process map and Mary for alternative numbers work.
• Thanks to Minh and Natalie for pulling together a thorough glossary (to be posted soon!)

Optimization Working Group

To track best practices and systems across teams and drive the creation of operational systems that are consistent and transferable across teams

Updates

Optimization Working Group

Purpose: Multi-year evergreen systems and processes — generating the National Action Team model, agnostic of issue area

• Big thanks to new team members for joining!
• Ongoing Projects:
• Capturing current processes & needs
• Project Lessons Learned template
• Google Workspace permissions process
• Project Roadmap:
• Team onboarding guide
• Project Management: Github
• Knowledge Base
• Project Explainer template
• Team Member Intro/Questionnaire

Research, Insights, and Reporting (RIR) Working Group

Continually gather data, generate insights, and write recommendations related to the National Action Team community and model

Research, Insights, and Reporting Working Group

Purpose

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Continually gather data, generate insights, and write recommendations related to the National Action Team community and model

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• Creating National Action Team-wide survey to assess different dimensions of how the National Action Team is experience and how it operates, from various perspectives
• Report will be authored, oriented around the question “What was the story of the National Action Team in Q1 of 2022?”
• Shoutout to Emily S., Elaine C., and Brynn for driving this work!
• If you’re interested in joining, message Billy!

Facilitator Rotation

For Community Assembly

Thank you for all you do �(and thank you especially to the co-presenters!).

�Reach out to Billy Lim, Senior Organizer, on Slack at @billy or over email at billy@codeforamerica.org if you have any questions or comments.

Reimagine911�National Action Team

Community Assembly

Thursday, March 24, 2022

We’re people-centered problem solvers

showing that with the mindful use of technology government can work well for everyone

Who we are

Technologists

Advocates

Organizers

Icebreaker!

Around the horn: Name, pronouns, city, and what’s your favorite dessert?

Data Working Group

To find useful data, a first look at existing data and eventually recommend what data should look like

Updates

Data Working Group

✅ Data Discovery project is COMPLETE!�

• Discovered approx. 160 data sets with 911 call record data!
• Our deepest gratitude for the hard continued work of:
• Bhavna, Brandon, Jamie, Joanna, Patina, Sebastian // Elaine, Brynn, Gregory, Sarah // Chizo, Peter, Gio, Floria, Mia, and Mary
• Our “Champion” volunteers will receive a prize, care of CfA; so will our operational leaders Peter, Chizo, and Mary!�

Updates

Data Working Group

✅ Next up: Data Description!�I.e. List of datasets activity

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If you can help with data description, please message Jennifer Miller ASAP to be added to #r911-coordination-data-description (private channel)!

Updates

Data Working Group

✅ Next up: Data Description!�I.e. List of datasets activity

�

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If you can help with data description, please message Jennifer Miller ASAP to be added to #r911-coordination-data-description!

Learning & Development Working Group

To ensure NAT members are equipped with a base foundation of subject matter knowledge and provide differentiated opportunities for deeper learning

Learning and Development

Purpose

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Create learning and development content and execute trainings for the volunteer community that are aligned with known and emergent educational needs

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• Huge shoutout to Margaret - created some foundational materials around 911 system
• Big thanks to Rebecca who’s diligently helped post and keep our content on Discourse available
• Jerry Hall showed us some process maps in the last meeting - working through how to simplify
• Shout out to Floria for her support on defining key terms to add clarity to our current process map

Optimization Working Group

To track best practices and systems across teams and drive the creation of operational systems that are consistent and transferable across teams

Updates

Optimization Working Group

Current Projects�Purpose: Multi-year evergreen systems and processes — generating the National Action Team model, agnostic of issue area

• Current team members: Natalie S. and Imran K.
• Projects:
• Project Management: Github
• Project Explainer template
• Project Lessons Learned template
• Knowledge Base
• Google Workspace permissions process
• Team Member Intro/Questionnaire��If you can help, DM Billy, Natalie, and Imran ASAP!�

Research, Insights, and Reporting (RIR) Working Group

Continually gather data, generate insights, and write recommendations related to the National Action Team community and model

Research, Insights, and Reporting Working Group

Purpose

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Continually gather data, generate insights, and write recommendations related to the National Action Team community and model

​

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• Creating National Action Team-wide survey to assess different dimensions of how the National Action Team is experience and how it operates, from various perspectives
• Report will be authored, oriented around the question “What was the story of the National Action Team in Q1 of 2022?”
• Shoutout to Emily S., Elaine C., and Brynn for driving this work!
• If you’re interested in joining, message Billy!

Facilitator Rotation

For Community Assembly

Reimagine911�National Action Team

Community Assembly

Thursday, March 10, 2022

Thank you for all you do �(and thank you especially to the co-presenters!).

�Reach out to Billy Lim, Senior Organizer, on Slack at @billy or over email at billy@codeforamerica.org if you have any questions or comments.

We’re people-centered problem solvers

showing that with the mindful use of technology government can work well for everyone

Who we are

Technologists

Advocates

Organizers

Agenda

45min

• Intro & Icebreaker (10m)
• Overview of NAT Working Groups
• Working Group Updates (10m)
• Discussion
• Facilitator Rotation (2-5m)
• Asks for NAT Members��Meeting Notes

Icebreaker!

Around the horn: Name, pronouns, location, and what’s your favorite dessert?

Overview: NAT Working Groups

Exploratory Spike Working Group - Paused for revision

Data Working Groups

Data Discovery

Data Analysis

To extrapolate information by analyzing, aggregating and slicing the data

Data Description

To specify every data point and provide mapping between source and final data sets

To find useful data, a first look at existing data and eventually recommend what data should look like

OArch Working Groups

Learning & Development

To ensure NAT members are equipped with a base foundation of subject matter knowledge and provide differentiated opportunities for deeper learning

Research, Insights, & Reporting (RIR)

Continually gather data, generate insights, and write recommendations related to the National Action Team community and model

Optimization

To track best practices and systems across teams and drive the creation of operational systems that are consistent and transferable across teams

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Data Working Group

To find useful data, a first look at existing data and eventually recommend what data should look like

Updates

Data Working Group

• Used results from Pick-a-PSAP audit to make a data-driven decision. Data Discovery pivoted to priority cities approach. Team created list of 163 priority cities (population, Brigades, capitals).
• Created process for Data Discovery activity. Ask: All volunteers asked to pitch in and help with Data Discovery!
• Mentored Billy during one hour Data Description session :100: .

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Updates

Data Working Group

• Now that we have finished Data Discovery, we are now on Data Description
• Created process for Data Description activity. Ask: All volunteers asked to pitch in and help with Data Description!
• Working on Volunteer Onboarding Guide�Ask: 3 primary leads for creating this guide
• ​

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Updates

Data Working Group

• Now we focus on cities (instead of psap) -- and we have a list of them
• Director of Solutions Engineering, Network Senior Program Director, and Transform911 to try to narrow down which questions we want the data to answer
• That would be part of the dataset analysis to compile score cards together with another 6 or so criteria
• We have a github repo
• We need to decide for a platform to load/handle the data (perhaps a SQL database)

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Updates

Data Working Group

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Priority Cities!

Open 911 Data Advocacy Logic Model

Thanks, Gio, for data request idea!

Learning and Development

Purpose

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Create learning and development content and execute trainings for the volunteer community that are aligned with known and emergent educational needs

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• Team is working on some initial 2-pagers:
• Overview of 911 system
• Glossary
• Getting Started with 911 resource list
• Published two getting started docs in Discourse:
• Slack Best Practices
• CfA and R911 overview

Exploratory Spikes

Conducting research to validate recommended courses of action and pvave new directions.

**Paused!

Discussion Items

• Takeaways from Transform911 Convening�
• What’s the necessary and sustainable level of engagement for T911 vols?

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• Diverse people with lived experiences on teams
• What is the role of civic technology in the context of reimaging 911 call processing and dispatching?
• How is reimaging911 aligned with CfA’s core principles to shrink the criminal legal system (reliance on 911 call-driven policing), strengthen social safety net services (e.g. alternative hotlines and responders), mobilizing national network?

Facilitator Rotation

For Community Assembly

Three Asks

We need more volunteers on the data and OArch fronts!

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Just a couple hours each week!

1. Register for the National Action Team if you haven’t yet. [HERE]
2. Participate in #r911-nat-members-all Slack channel — just introduce yourself & say hi, post news articles, ask questions, meet others! [HERE]
3. Join the Data Team to help out with Github Repo. DM Gio Sce if you can help out.
4. Stay on top of asynchronous communications! Stay tuned to the main slack channel^. �If you’re on a working group, just make sure to check in on the Slack and stay apprised of what needs to be done. 🙏

Thank you for all you do �(and thank you especially to the co-presenters!).

�Reach out to Billy Lim, Senior Organizer, on Slack at @billy or over email at billy@codeforamerica.org if you have any questions or comments.

Reimagine911�National Action Team

Community Assembly

Thursday, February 24, 2022

Overview: NAT Working Groups

Exploratory Spike Working Group - Paused for revision

Data Working Groups

Data Discovery ✅

Data Analysis

To extrapolate information by analyzing, aggregating and slicing the data

Data Description

To specify every data point and provide mapping between source and final data sets

To find useful data, a first look at existing data and eventually recommend what data should look like

OArch Working Groups

Learning & Development

To ensure NAT members are equipped with a base foundation of subject matter knowledge and provide differentiated opportunities for deeper learning

Research, Insights, & Reporting (RIR)

Continually gather data, generate insights, and write recommendations related to the National Action Team community and model

Optimization

To track best practices and systems across teams and drive the creation of operational systems that are consistent and transferable across teams

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We’re people-centered problem solvers

showing that with the mindful use of technology government can work well for everyone

Who we are

Technologists

Advocates

Organizers

Our program areas

Strengthening�the social safety net

Promoting�economic justice through tax benefits

Shrinking�the criminal legal system

Mobilizing�a national network

Our Values

Listen first

Include those who’ve been excluded

Act with intention

1

2

3

Our goal

A resilient government that effectively and equitably serves everyone

Thousands of Local Volunteers

Code for America’s Network:

National Action Teams

Agenda

45min

• Icebreaker
• NAT Values
• Our Path in 2022
• Our Trajectory and End Goal
• Partnership
• National Action Team Journey Map
• Overview of NAT Working Groups
• Team Updates / Project Highlights
• Data (Jennifer Miller & Gio S.)
• Spikes (Billy Lim)
• OArch - L&D Working Group (Margaret Fine & Rebecca Deutsch)
• Open Volunteer Roles & Projects
• Q&A
• Closer

Icebreaker!

Please turn your cameras off for this activity! And listen carefully for when to turn them on.

NAT Values

What we belief, which informs the team culture in which we work.

Code of Conduct

Our goal

A resilient government that effectively and equitably serves everyone

A safe and respectful environment for all participants

2. Are a place where people are free to fully express their identities

Consider this… �How and why does familiar gendered language affect us? (E.g. “Hey guys!”)

Code of Conduct

We presume the value of others. Everyone’s ideas, skills, and contributions have value.

Our Path as a National Action Team in 2022

What are striving for? What’s the trajectory? How are we getting there?

What are our goals related to the 911 system?

Our Vision of a Transformed System

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• In moments of crisis, people get:
• The right help
• From the right service
• At the right time�

What will this mean in practice? That’s the systems-change answer we need your help to generate.

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Transform911

Workgroups

• Emergency Call Center Operations
• 911 Governance
• 911 Hotline Alternatives
• Alternative First Responders
• Public Safety Telecommunicator Professionalization & Supports
• 911 Technology

Learn more at Transform911.org!

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Journey Map

Opportunity Analysis & Partnership

• In August/September, the Network team began exploring the potential of partnership with Transform911�
• Alignment between the strengths/assets of our distributed volunteer network and 911 systems reform as a distributed problem�
• Draft recommendations to “upgrade” the 911 system would be planned

Journey Map

Opportunity Analysis & Partnership

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Initial Research — Mass Mobilization at NDoCH 2021

• At the National Day of Civic Hacking on September 18, 2021, hundreds of volunteers came together to collect initial data on PSAPs (call centers) — helped validate the conclusion that 911 data is fragmented, not collected uniformly or in uniform ways
• Created case studies around alternative 911 response models
• Helped create a runway into our work in early 2022
• Transform911 working group works on draft recommendations

Journey Map

Opportunity Analysis & Partnership

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Initial Research — Mass Mobilization at NDoCH 2021

• Last month, our National Action Team launched with nearly 100 volunteers in attendance and a now active corps of 30-40 volunteers.�
• NAT focus: collecting, analyzing the data from NDoCH, exploring new lines of research to support recommendations�
• Initial set of draft recommendations from T911 are completed internally, currently undergoing revision amidst exchange and feedback between T911 working groups�
• Next milestone: Public Convening in March — reactors offer feedback

National Action Team Launches; Draft of Initial System Recommendations

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Opportunity Analysis & Partnership

Initial Research — Mass Mobilization at NDoCH 2021

National Action Team Launches; Draft of Initial System Recommendations

• After the March convening, NAT focus will shift to developing prototypes of different key recommendations to provide proofpoints of how they might work�
• This work will be key for demonstrating value of recommendations and encouraging future government + 911 system adoption

Post-March: Prototyping Season

Journey Map

Opportunity Analysis & Partnership

Initial Research — Mass Mobilization at NDoCH 2021

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National Action Team Launches; Draft of Initial System Recommendations

Post-March: Prototyping Season

• Advocating further for adoption using distributed grassroots energy�
• Directly supporting jurisdictions with adoption efforts�
• And more :)

Post-June: Supporting adoption

Overview: NAT Working Groups

Exploratory Spike Working Group - Paused for revision

Data Working Groups

Data Discovery

Data Analysis

To extrapolate information by analyzing, aggregating and slicing the data

Data Description

To specify every data point and provide mapping between source and final data sets

To find useful data, a first look at existing data and eventually recommend what data should look like

OArch Working Groups

Learning & Development

To ensure NAT members are equipped with a base foundation of subject matter knowledge and provide differentiated opportunities for deeper learning

Research, Insights, & Reporting (RIR)

Continually gather data, generate insights, and write recommendations related to the National Action Team community and model

Optimization

To track best practices and systems across teams and drive the creation of operational systems that are consistent and transferable across teams

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Pick-a-PSAP Review

Thanks to the team that carefully reviewed 70 Pick-a-PSAP results: Rebecca (Oakland), Rebecca Blakiston, Dan Stormont, Mary Norris, Kirby Hsu, and Patina Herring!

Findings:

• Detailed 911 call record data mostly exist at the city level.
• Data types: 911 data are mixed with other public safety data.
• Provide volunteers resource on open data: https://vimeo.com/125783029
• 13 cities (estimated 45 PSAPs) have openly licensed, detailed call record data.

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Crime data

Police data

911 data

Fire data

EMS data

Dotted line shows that datasets do not always separate 911 data from other public safety data.

Thanks, Mary, for chart feedback!

Proposed Volunteer Data Engagement Pathway

For volunteers, moving to the next phase is optional after becoming comfortable with the an earlier phase.

Open 911 Data Advocacy Logic Model

Thanks, Gio, for data request idea!

Change from first version

Data Discovery

To find useful data, a first look at existing data and eventually recommend what data should look like

Current Projects

Data Discovery

• Keep looking for source data sets. So far, looked at 368 PSAPs (out of more than 6,000) and only 49 assessed as good or better data
• Second pass to review the good data
• Downloaded csv data files covering multiple years for 15 large cities
• Identified some 911 data public APIs
• Wrote a few python scripts that load data (from csv files and APIs) in sql database
• Ongoing high level analysis of the data loaded in database (like data type, data variations, missing data)

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Exploratory Spikes

Conducting research to validate recommended courses of action and pave new directions.

Exploratory Research Spikes

How We Work

• Spikes operate like product sprints — short bursts of concentrated work on a particular topic or project�
• Each spike team is focused on a particular area of interest�
• Spike volunteers’ research is funneled up to Code for America’s Director of Solutions Engineering and Senior Program Director, Network for review�
• Based on review, spike continues or pivots�
• Spikes are an opportunity to develop and hone your research skills while making a meaningful contribution

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Thank you Patina for your research!

Learning and Development

Charter

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Create learning and development content and execute trainings for the volunteer community that are aligned with known and emergent educational needs

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• Volunteer onboarding scope and training modules
• Foundational trainings on 911 emergency response systems, stakeholders
• Maintenance of content

Current Focus

Learning and Development

• Explanation of the 911 system from call to response
• “911 Basics Guide” and Presentation
• Jargon glossary
• Explore how 911 fits into a criminal and social justice movement and how do we use technology to address issues
• Learn from variety of stakeholders
• People with lived experiences who have used or avoided 911
• People who have system knowledge acquired from education and work experiences
• Connect volunteers with other workgroups

Open Volunteer Roles and Projects

What the team needs, right now!

Volunteer Roles

• 6-8 data working group members (3-5 hours a week)
• Support data discovery and data dictionary efforts.�
• 1-2 spike working group leads (3-5 hours a week)
• Coordinate and organize spike research sprints.�
• OArch leads (general) (3-5 hours / week)
• Support National Action team model spin-up and operations.

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Email billy@codeforamerica.org to help out!

Volunteer Projects

• Volunteer Manual
• Notion Guru
• Podcast Series
• Blog Series
• Subject Matter Expert panel

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Email billy@codeforamerica.org to help out!

Thank you for all you do �(and thank you especially to the co-presenters!).

�Reach out to Billy Lim, Senior Organizer, on Slack at @billy or over email at billy@codeforamerica.org if you have any questions or comments.

4 Volunteer Asks

We need more volunteers on the spike, data, and OArch fronts.

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Can you commit just a few hours of your time each week?

• Sign up for the National Action Team if you haven’t yet. [HERE]
• Schedule a 1:1 with Billy to talk through a team assignment (if you aren’t already active). [HERE]
• Participate in #r911-volunteers Slack channel — just introduce yourself & say hi, post news articles, ask questions, meet others! [HERE]
• Stay on top of asynchronous communications! Stay tuned to the main slack channel^. �If you’re on a working group, just make sure to check in on the Slack and stay apprised of what needs to be done. 🙏