Empowering societies to �chart their digital futures
Objectives of the course
Structure of the course
Introduction
Purpose
What is it?
How does it work?
Examples of countries engagement
GovStack: Who we are
GovStack is a multistakeholder, community-driven initiative, focused on accelerating national digital transformation worldwide, and drawing on expertise from contributors across the private sector, civil society, and governments all over the world.
The initiative was founded by the International Telecommunication Union (ITU), Estonia, Germany, and the Digital Impact Alliance at the United Nations Foundation in 2020.
govstack.global/partnership
GovStack: Mission + Vision
Mission: We empower public and private organizations to make the most of the digital world by providing them with the tools and knowledge needed to successfully scale the digitalization of public services.
Vision: Everyone can access government services using trusted digital technologies that fit their lives and needs.
Value proposition: We provide governments with the tools, knowledge, and best practices needed to build digital public services at scale. This helps ensure that their digital infrastructure is cost-effective, efficient, and high-quality. So people everywhere can access the services they need - from health records to identity documents - easily and safely.
govstack.global/partnership
GovStack Advisory Board
Cosmas Zavazava �Director of the Telecommunication, Development Bureau of the International Telecommunication Unit, the Secretariat of ITU-D
Vyjayanti T. Desai �Programme Lead, World Bank ID4D
Robert Opp �Chief Digital Officer, United Nations Development Programmer
Abhishek Singh �President and CEO, National eGovernance Division India
Priya Vora �Managing Director, Digital Impact Alliance
Nele Leosk �Ambassador at Large for Digital Affairs, Ministry of Foreign Affairs Estonia
Alessandra Lustrati�Head of Digital Development, Foreign, Commonwealth and Development Office of the United Kingdom
Max Cuvellier �Head of Mobile for Development, GSMA
Thao Hong �Program Officer, Bill & Melinda Gates Foundation
Lacina Koné �Director General, Smart Africa
Piet Kleffmann �Head of Department, KfW
Mei Lin Fung �2020 Chair and Co-founder, People Centered Internet; Cofounder ImpactX; Chair IEEE SSIT Sustainability Tech Cttee
Liv Marte Nordhaug�Co-Lead Secretariat, Digital Public Goods Alliance
Tim Wood�Senior Advisor, Co-Develop Initiative
Noémie Bürkl (tbc)�Head of Unit Digitalisation German Federal Ministry for Economic Cooperation and Development – BMZ
Emilie Hertzberg�Programme Manager INTEM/GLOBEC, Swedish International Development Cooperation Agency
7
WHY?
GovStack: Why we exist
In 2015, world leaders agreed to 17 Global Goals for Sustainable Development to achieve a better world by 2030.
Many of these goals rely on our ability to deliver services to people, and we know that digital technology can facilitate broader access.
GovStack aims to break down the barriers to building sustainable digital public infrastructure and help governments create human-centered digital services that empower individuals and improve well-being.
Countries struggle with the digitization of their public services for several reasons
10
COORDINATION�
�
Challenges in procuring and implementing affordable IT solutions persist, as do challenges in creating the necessary capital to invest in ICT infrastructure projects.
RETURN ON INVESTMENT�
Huge challenges exist in adapting and investing in projects at scale, particularly around the rollout of physical ICT infrastructure, the deployment and use of common data platforms.
SCALING�
Siloed investments and duplicative efforts by development partners promote fragmented digital governance and silos in partner countries.
Problems in coordination commonly occur in aligning ICT ministry work with that of other agencies.
Quiz
11
Question 1
Question 2
WHAT?�
Maternity Support in Department A
13
Objective: Pregnant mothers to receive benefit transfers until child is 5 yrs old
Requirements
Auto Trigger Registration based on Birth Event reporting
Pay into her Mobile Money Wallet for accessibility
Auto Trigger Regular Monthly Transfers
Verify Mother’s ID
Allow her to view & manage her benefits on a third party app
Source: G2P workshop, III_B, 2023
Emergency Farmer Relief in Dept B
14
Objective: One time emergency benefit to farmers impacted by natural disaster
Requirements
Fetch Enrollment details based on a National ID
Fetch additional data to evaluate criteria of income, household, etc
Trigger a one time Payment into Farmer’s Bank Account
Enable cash withdrawal in a remote disaster-affected area
Allow creation of a reusable ‘Emergency Relief Beneficiary’ credential
Source: G2P workshop, III_B, 2023
Designing e-government services with generic Building Blocks
What are Building Blocks?
Generically-defined software components that in combination provide key functionalities to facilitate generic workflows common across multiple sectors.
What are their characteristics?
15
[refer to: Building Blocks section of Govstack.global]
The building block approach can be applied across many sectors to support high-impact use cases
16
PRIORITY
SECTORS
HIGH-IMPACT
USE CASES
WORKFLOWS
ICT BUILDING BLOCKS
Agriculture
Health
Education
Finance, Humanitarian Aid…
Market Linkage
Rural Advisory
Service
Prenatal Care
Postnatal Care
Teacher Pathway
Remote Education & Training
Additional use cases will result in new workflows, some of which are generic. Generic workflows result in new ICT components, some of which are generic ICT building blocks.
Authentication & ID Service
Source: SDG Digital Investment FW, 2019
Designing e-government services
with generic Building Blocks
17
[refer to: Building Blocks section of Govstack.global]
Source: SDG Digital Investment FW, 2019
Identity Building Block
18
The Identity Building Block creates, manages, and uses a digital foundational identity (functional identity is not in the scope of this document).
As a part of the overall identity system, it can be interfaced with other Building Blocks in order to realize the complete set of requirements necessary for delivering identification services and managing lifecycle of Foundational Identities.
Identity BB purpose
The Identity Building Block creates, manages, and uses a foundational digital identity to be used in GovStack.
As a part of the overall identity system, it can be interfaced with other Building Blocks in order to realize the complete set of requirements necessary for delivering identification services and managing lifecycle of Foundational Identities
19
Real World
Digital World
Real Person
Identity
Building
Block
Digital Identity
Digital Services
Digital Capabilities
TRUSTED LINK
Authenticate
Digital Sign
Share Data
Pay
Transact
…
ENABLE
Social Protection
Tax declaration
Driving Licence
University Registration
…
INTERACT
Identity Building Block
brings a User centric perspective�
As Identity building block is creating and managing the digital users of GovStack, it is the enabler for offering super-digital-powers at once to the end user after its on-boarding in GovStack.
It also is in the ideal perspective to watch user experience by taking care of a smooth integration services offered by the different building blocks, overall
20
GovStack Digital User
Identifying
Interacting
Participating
Applying
Transacting
Managing
Learning
On-boarding
Authenticating
Signing
Sending/Receiving messages
Voting
Sharing Feedbacks
Personal data
Digital Attestations
Personal Preferences
Paying
Approving
Managing Learning Certificates
Register and access to Courses
Receive support
Access to right
Achieve legal duties
Sharing personal information
A personal UI for the end user would be required in many contexts
USE OF SERVICE
DEVICE
MOBILE
WALL- MOUNTED
COUNTER/GATE
ATTENDED
KIOSKS
SELF-SERVICE
OFFICE
OFFICE
COUNTER/GATE
MOBILE
PERSONAL
COMPUTER
PERSONAL MOBILE DEVICE
COMPUTER
& PHONE
USE OF PERSONAL DEVICE
PUBLIC ATTENTION CONTEXTS
Consent Building Block
22
The Consent Building Block enables services for individuals to approve the use of their personal data by defining the principles, functions, and architecture of an information system.
For organisations that process personal data, it provides the ability to know the individual's will and legitimately process such personal data.
The Consent Building Block is a process-oriented GovStack Building Block facilitating auditable bilateral agreements within a multi-agent environment that integrates with most other Building Blocks.
Messaging Building Block
23
The Messaging Building Block provides a standardized, secure communication channel between GovStack service providers and end customers (in most cases citizens).
By using GovStack Messaging Building Block, service providers rely on the building block's central functionalities, logging, back upping, security features, etc. without the need to reproduce and maintain them by themselves.
Information Mediator Building Block
24
The Information Mediator Building Block provides a gateway for exchange of data and services among GovStack Building Blocks through open-API rest-based interfaces to ensure interoperability and implementation of standards.
The Information Mediator provides mechanisms for applications/Building Blocks to publish and consume services and event notifications among other GovStack Building Blocks.
Digital Registry Building Block
25
The Digital Registries Building Block provides services to other Building Blocks and to external systems, to store and manage data/claims on any entity (persons, places, and things) in forms of uniquely identifiable records in a database. The Building Block provides the capability to capture, store, search, distribute, and present data with zero or minimal need for software development.
It also maintains and reports logs of all operations taking place on database schemas and data.
It contains various functional components, and data resources to abstract away all the details and complexity, and to expose capabilities as service-APIs to external Building Blocks/applications.
Payment Building Block
26
The Payments Building Block enables digital financial payments to be tracked, evaluated, initiated, validated, processed, logged, compared and verified against budget.
This Building Block also provides interoperability with connections to the various external applications that need payment services in order to trigger transitions in their own workflow.
Registration Building Block
27
The Registration Building Block is a software platform that enables online registration services, their creation, and administration. Registration is a process through which an applicant gets information recorded in a registry and receives a credential as proof of registration, in exchange for providing information, with or without money.
The information provided by the applicant consists of data and/or credentials issued by public or private entities. Money is provided to pay for one or more registration fees/costs.
Workflow Building Block
28
The Workflow Building Block helps to drive efficiency within GovStack by providing automation and orchestration capabilities for specified business processes within and across Building Blocks.
The Workflow Building Block provides design-time mapping & modeling of business processes based on mature open standards like Business Process Model and Notation (BPMN) and facilitates the run-time execution of deployed workflows in order to orchestrate process flows from initiation to completion.
Scheduler Building Block
29
The Scheduler Building Block enables aggregated coordination of time-driven activities within and across Building Blocks by sending appropriate "alert" messages to appropriate Building Blocks according to a predefined schedule.
From silo ICT investments to reusable software components to digitize governments services at scale
30
Sing On
Payments
Tax
Data
Sing On
Payments
Education
Data
Dep
App
DB
Sing On
Payments
Health
Data
Silo investments, duplication of functionalities
Source: David Eves, UCL 2023
Infrastructure
Buy property
Pay taxes
Find a job
Authentication
Payments
Data registritries
Unique id
Vehicle registry
GIS data
Health record
Exchange / IM
Digital gov services
Reusable components/Building blocks
(GovStack)
Data
Other shared services
GovStack's Whole-of-Government approach
There is growing evidence that a whole-of-government approach to digital infrastructure investment can deliver reusable digital services at scale with a greater return on investment.
Instead of creating unique and disparate solutions, use a common reusable stack of Building Blocks to form the core platform engine and contextualize various e-government services on top.
The approach takes advantage of economies of scale that are not available when taking a piece-meal approach.
Hosting ICT Infrastructure
Adaptive Citizen-centric �e-Government Services �facilitated by a service-oriented architecture
Common Applications/solutions Blocks
e-Learning, e-Marketplace, BI/analytics, workflow, procurement, messaging, etc.
Foundational Blocks** �Identity/authentication, security, consent, payment, registration, registries, e-signature, etc.
**Digital Public Infrastructure (DPI) considered part of this foundational layer
Mediation Middleware
secure data exchange
A “platform of platforms” that can be used by any government agency, department across different sectors to build new government digital services without having to design, test and operate the underlying systems and infrastructure themselves
What are Digital Public Goods ?
Digital Public Goods are solutions which are developed in open way so that they can be reused by others.
There can be open source, but also open standard, specifications, practices, principles, … anything shared without restrictions.
One famous example of Digital Public Good is MOSIP, the Modular Open Source Identity Platform developed by India and now deployed at different stages within about 10 countries.
What are some Digital Public Goods?
Other examples of well known DPGs are X-Road (information mediation), MojaLoop (Payment), OpenCRVS (Civil Registration), OpenSPP (Social Protection), DHS2 (Health), ..
Those open sources generally emerge from a solution gap (openSPP, openCRVS) or from a success story in a country (MOSIP > India, X-Road > Estonia)
Following the model of MOSIP, and supported by investments from international donors (UN, foundations, countries), more and the open source portfolio is growing filling little by little the gaps to a full digital public infrastructure.
DPIs to build interoperability between DPGs
DPG market place is composed of more than 200 open sources (examples of super’-marketplaces: DIAL, DPG Alliance, ..)
It’s difficult to know which one to use and even more difficult to make them work together, they are often not compatible between each others, many of them have overlaps.
The principles of common digital public goods should not go with a competition in between solution..
So initiatives are growing in a tentative to couple them together in pre-integrated Digital Public Infrastructure (DPI is same as Government stacks)
Digital Public Infrastructure (DPI)
35
Source: https://digitalpublicgoods.net/blog/unpacking-concepts-definitions-digital-public-infrastructure-building-blocks-and-their-relation-to-digital-public-goods/
What is it:
Source: Monetary Authority of Singapore, Foundational Infrastructure for inclusive digital economies
Approaches of DPIs
Integrate existing DPGs into an interoperable Stack (ie G2P Connect initiative in which DPGs join their efforts to build a common stack on a specific use case G2P)
REUSE
BUILDING BLOCKS
STANDARDIZE BUILDING BLOCKS
EXPORT A COUNTRY STACK
Defines what should be the building blocks, what should they do and how they should interact (ie GovStack, best experts from different horizons define what the GovStack should be and make it happen)
Replicate a successful stack from other countries (ie India, Estonian) or reuse NGOs stacks (UN, WHO, WFP,...)
Please provide source of information
Pros & cons of each approach
Approach | Opportunities | Risks |
Reuse Building Blocks | Can happen fast Can sort out specific objectives Field proven components Good business knowledge | Imposed DPGs (you like it or you don’t like it) Limited functions to what DPGs have to offer Interoperability only for limited cases Inconsistencies in between components on architecture, technologies, duplicate functions, inconsistent transversal functions, .. |
Standardize Building Blocks | Lead to best approaches and technologies choices Leverage best practices around the world Anticipate future needs Build a solid Foundation for future | Can take time to happen, slow delivery, important investments for long term ROI Communities leads to debates on approaches which leads to consensual designs Can be detached from functional realities, notably in term of UX and business rules. |
Export a country stack | Move fast on implementation Save money and time Ease political buy in | Outcome vary in between counties, can lead to failure - Different realities from one countries to others - Different ICT levels (infra., networks, smartphones, ..) - Different cultures (literacy, religions, history, ..) - Different political env. (political regime, liberties, ..) |
Please provide source of information
Digital Public Infrastructure (DPI)
38
Source: https://digitalpublicgoods.net/blog/unpacking-concepts-definitions-digital-public-infrastructure-building-blocks-and-their-relation-to-digital-public-goods/
Why it is important
How to build it
Together, Digital Public Goods and Building Blocks enable Digital Public Infrastructure (DPI)
39
Source: https://digitalpublicgoods.net/blog/unpacking-concepts-definitions-digital-public-infrastructure-building-blocks-and-their-relation-to-digital-public-goods/
Example: Trade License use case
40
Source: National Urban Innovation Stack India,
| |
Registration | Users, Employees, Properties, Certifications, Services etc |
Enabling process or documents: RFP templates and vendor certification process. | |
2. Core services | |
Authentication, authorisation, entity management (Users, employees, vendors.), workflow management, search, localisation service and payments | |
The building block approach can be applied across many sectors to support high-impact use cases
Source:GovStack Ecosystem Reference Architecture (GERA): A Guide for Policymakers, Public Administration Leaders, and Strategic Stakeholders
Sector: Health
SDG 3: Good Health and Wellbeing
Health Sector
SDG
SDG Targets
High-Impact Service
Government to Citizen (G2C) Services: Care services for mother and child spanning the prenatal and postnatal period resulting in a healthy mother and child
Use-Case steps
Linkage with a Community Health Worker
Seema an ASHA worker, meets Geeta and her family
Enrolment in mother and child tracking program
Seema registers Geeta into MCTS.
Arranging the first visit to the pediatric clinic
Seema arranges for Geeta’s first visit to the pediatric clinic
Healthcare professional (Pediatrician) visits
Geeta visits the pediatrician's clinic with her baby
Procurement of medication & nutrition items
Seema helps Geeta in getting medicines & nutrition supplies
Getting Therapy from the therapist per instructions
Seema takes Geeta for therapy.
Recognition & Incentive for Participation
Seema & Geeta are provided with incentive for participation.
Common workflows / business processes
Reusable Building Blocks
1
2
3
4
5
6
7
Quiz
42
Question 1
Question 2
Benefits of GovStack Whole-of-Government approach
Expectable benefits
The GovStack approach can help stakeholders accelerate their digital transformation, improve operational efficiency, decision-making, transparency, accountability, security, service quality and reduce costs.
Largest digital user database for services providers
Unique digital identification coupled with the public digital platform creates an infrastructure for interaction with all individuals.
By leveraging GovStack platform service provider have immediately access to a nationwide database of digital user all with fully fledged digital capabilities.
Improve operational efficiency of public services
Implementing whole-of-a-government approach builds interoperability in between organisations, creating bridges in between siloed administrations.
It will make sure data are up to date in a defined place and accessible in a uniform way by all systems.
It can improve organizations' operational efficiency by streamlining processes, optimizing resource utilization and automating tasks.
Taking informed decisions
Whole-of-a-government approach help to access and consolidate data wherever they are in the government systems.
It then can provide more accurate, real-time data to help policy-makers make better, faster decisions.
Increased transparency and trust
Digitalisation of administrative processes generate data for audit and inquiries, by making them accessible transparently GovStack can help increase transparency and trust by enabling better monitoring and control of digital activities.
Enhanced safety and risk management
Whole-of-a-government approach comes with common rules and governance on security, data protection and cybersecurity.
As security of the ecosystem depends of its weakest component, applying common rule helps overall to strengthen security and risk management by establishing standards and policies to protect sensitive data.
Improve user satisfaction
GovStack will allow to build faster, more convenient and more personalized online service helping on improving the user experience.
It can help improving user satisfaction and also quality of public services.
Ease Interoperability in between systems
GovStack ensures system interoperability by establishing common norms, technical specifications and APIs.
Different IT systems interact smoothly and efficiently, regardless of their technical or organizational specificities.
Costs optimization
Whole-of-a-government approach digitalize processes allowing to automate them in a second steps.
It can cut costs of staff and offices by reducing manual processes.
It can automating repetitive tasks leaving time for staff to focus on exotic cases, saving money on the overall applications.
Building Block value proposition summary
53
Source:GovStack Ecosystem Reference Architecture (GERA): A Guide for Policymakers, Public Administration Leaders, and Strategic Stakeholders
Respond to people's’ life events
From cradle to grave
GovStack
Building Block
Proven Practice
Opportunities
for local
ecosystem to innovate
Interoperability
(Internal and external)
Open Source
Align ecosystem
Governance & Compliance
Reduce complexity
Reduce Sustainment & Cost
Facilitate
Procurement & Availability
Faster Time to Realisation
Cost-efficiency
Improves procurement efficiency and provides common capabilities cross-departments / -agencies which avoids duplication of efforts, reduces cost to develop new e-gov. services,.
ONE government
Enables service delivery that links and invokes different parts of government, providing a connected, consistent and seamless user experience.
Integration + exchange
Enables integrated transactions and exchange of information across other equivalent stacks and systems through standards and open APIs.
Minimized vendor lock-in
Minimizes product ‘lock-in’ and allows independent services to run where modular Building Blocks could be replaced without impacting overall experience.
Speed
Increases speed of delivery by facilitating reuse of core service elements and redirecting resources towards improving citizen outcomes.
Real economic return
Provides socioeconomic ROI by enabling faster and closer connections from government to addressing needs of citizens and businesses.
Agility + Responsiveness
Enable governments to design and deliver new services quickly to respond to needs and unexpected circumstances (e.g. global pandemic and disasters).
Harmonized policies
Opens possibilities for aggregation of big data for richer insights that would help develop better non conflicting policies and monitor operations.
54
[Ref. on other documented rationalization w. AsiaPac. countries examples: GSMA Report "Advancing digital societies in Asia Pacific: a whole-of-government approach"]
The GovStack approach has wide-ranging benefits
In summary, GovStack is about:
Digital Government Transformation
& GovStack as enabler
56
Source: https://digitalpublicgoods.net/blog/unpacking-concepts-definitions-digital-public-infrastructure-building-blocks-and-their-relation-to-digital-public-goods/
“Digital transformation is a continuous process of adoption of digital technologies that fundamentally change the way government and private sector services are ideated, planned, designed, deployed and operated and, to create new services that were not possible before by being personalized, paperless, cashless, presenceless, frictionless, and consent-based” - a new generation of transformational citizen-centric digital services.
Source: ITU, 2019, Digital transformation and the role of enterprise architecture
GovStack approach:
Quiz
57
Question 1
Question 2
HOW?�
GovStack offerings
59
Building Blocks build the basis for scalable, interoperable digital services
Functional specifications for �foundational building�blocks
A digital testing environment to learn, experiment, and prototype services
Sandbox for building �blocks and create prototypes for eGovernment �services
Supporting countries in using building blocks �through the GovStack Implementation Playbook, workshops and Communities of Practices.
A platform to explore and compare products, view use cases, post or find RFPs.
GovStack offerings accelerate the digitization of governments services
60
Countries build their services based on Building Block specifications
Countries may contribute to their development in working groups.
Countries identify and prioritize use cases which can then be demonstrated, tested and explored in sandboxes.
Countries benefit from capacity building (e-learning, implementation playbook, workshops) and exchange knowledge through Communities of Practice.
Country Engagement
GovLearn
GovExchange
GovSpecs
1
GovStack Building Blocks are released in waves
62
2nd WAVE (Complete)
3rd WAVE
(in progress)
1st WAVE (Complete)
Sandbox
GIS
eMarketplace
Cloud Hosting
User Interface
eSignature
Consent
Management
Messaging
Scheduling
Workflow
Identification &
Authentication
Digital
Registries
Information
Mediator
Registration
Payments
Security
A
X
/
U
I
Current specifications available at https://govstack.gitbook.io/specification/
Technical specifications accelerate software development and API integration among BBs
63
GovTest
2
GovTest: The GovStack Sandbox to experiment, learn and prototype
65
The Challenge
GovStack‘s Solution
GovTest: The GovStack sandbox is being developed
66
Sandbox Features
Test harness facilitates APIs compliance process
67
Current specifications available at https://govstack.gitbook.io/specification/
The Testing Webapp, a part of the Test Harness system, serves as a window into software compliance, providing a simple yet insightful overview of how different applications measure up against BB standards.
Application: https://testing.govstack.global/
GovLearn
2
GovLearn: capacity building through eLearning, workshops, implantation playbook & communities of practice
69
In-person trainings
Communities of Practice & other exchange formats
E-learning modules �around GovStack implementation and & the building blocks
Resources, guidelines and step-by-step instructions
Available for everyone, may be used for independent guidance as well as a step-by-step guide understanding and implementing GovStack
Initiated by founding partners on technical aspects, gender & inclusion or regional exchange
Specific trainings based on needs assessment in focus-countries
GovStack Implementation Playbook: a step-by-step guide to digital service design using the Building Block approach
70
Each step within the journey describes of:
GovStack implementation framework strengthens institutional mandate, service design and delivery using a BB approach
71
Make it editable to make changes and provide the source
GovStack implementation framework strengthens institutional mandate, service design and delivery using a BB approach
72
The Challenge brings together the women in the global GovTech community in applying the BB approach in their fields
73
About the applicants:
CIO Digital Leaders Forum
74
WSIS Special Prize in Digital Service Design 2023 Edition
75
50 applicants from all over the world and 10 finalist selected:
Green GovStack ICT procurement guidelines
76
https://www.itu.int/hub/publication/d-hdb-guidelines-04-2023/
https://academy.itu.int/training-courses/full-catalogue/circular-and-sustainable-public-procurement-icts
GovStack research focus areas pre-identified so far:
77
À produire et à externaliser via les formats suivants :
People-centric whole-of-government approach to DPI
DPI
(characteristics)
Echange de données
Open Source
Nexus w. dev. agendas
People-centric whole-of-government approach to DPI
GovExchange
4
GovExchange provides access to use cases, software products, market opportunities to implement them, & more
79
Become a part of the GovStack Initiative
Tech & Product�Contribution
Organizations or Countries contributing to the Working groups various GovStack technical assets in operationalizing the BB approach
Knowledge Contribution
Partners who share knowledge, best practices with GovStack
80
Funding �Partner�
Partners funding the GovStack initiative or GovStack roll out in countries
Design & Demonstrate
Countries piloting or supporting the GovStack approach. GovStack support mechanisms include
Working group contributions
Technical review committee
Direct pathways via Jira, Confluence
Strategy support
Service design & prototyping
Capacity development
BB compliant Products
Be part of the Advisory Board
Feedback on Tools & Products
Research outputs
BB compliant Product funding
Advocacy
CIO Forum, COPs
Country & regional COPs
Core Funding
Country Implement-�ation
Quiz
81
Question 1
Question 2
Exemplar digital government services built with reusable software components/BBs
India, Kazakhstan, Estonia, Moldova, Mexico
India
Identity Layer
Aadhaar:
Payments Layer
UPI:
User consent Data Layer
DigiLocker:
https://www.imf.org/en/Publications/WP/Issues/2023/03/31/Stacking-up-the-Benefits-Lessons-from-Indias-Digital-Journey-531692
India Stack is a set of open APIs and digital public goods that provides digital identity, data, and payments at national scale
https://www.indiastack.global/statistics/
India
India Stack is a set of open APIs and digital public goods that provides digital identity, data, and payments at national scale
Kazakhstan
SMART BRIDGE
Optimization of the processes of organizing information interaction between the public and private sector by creating a single platform for all systems.
The platform allows institutions (both public and private) to seamlessly integrate with government information systems using readily available free software tools and unified (standardized) digital infrastructure for interacting with users.
SINCE THE LAUNCH:
85
Interoperability platform “Smart bridge” enables the integration process between public and private information systems to boost service efficiency
Economic effect
Simplified the integration process and reduction of paper workflow:
Kazakhstan
86
Interoperability platform “Smart bridge” enables the integration process between public and private information systems to boost service efficiency
Kazakhstan
87
Interoperability platform “Smart bridge” enables the integration process between public and private information systems to boost service efficiency
Estonia�Integrated Governance with 100% of Government services that can be available online, are actually online
Citizen-Centric Vision
E-Identity Empowerment
Estonia's Approach: Trailblazing Digital Frontiers
Integrated System Harmony
X-Road
Pioneering Accessibility.
24/7 Anyware, anytime, from any device
Estonia�Land registry in Estonia
Moldova
National interoperability framework ensures consistent data systems, aligned with Moldova's commitment to efficient governance.
Seamless digital integration empower public service providers to collaborate efficiently as FOD aims to form an interconnected ecosystem that fuels innovation.�
Dynamic e-services development framework allows assembling user-centric solutions, reusable components & minimizing redundancy.�
User-friendly back office ensures uniform delivery by tightly integrating with platform services.�
Smart resource allocation optimizes investments, bolstering digital transformation.�
Moldova's Strategic Digital Evolution: A Unified Ecosystem & its Components
Ukraine
Enabled most demanded services and official documents through Diia app
2013
2014
2015
2016
2017
2018
CMS- gob.mx alfa, beta
Entities websites & service catalogue
Specs, APIs, software
eSignature, payments, identity, service estandard
Specs, APIs, regulation
+900 standardized services a year
Mexico could have saved two years of building some of their core reusable software components/Mexican govStack
2013
2014
2015
2016
2017
2018
CMS- gob.mx alfa, beta
Entities websites & service catalogue
Customize the spec & APIs if need it
eSignature, payments, identity, service estandard
Specs, APIs, regulation
+900 estadarized services a year
Birth certificate
Education credentials
+5000 Gov Services Standardized
Birth certificate
Education credentials
Operating licences
Construction permits
Driver licenses
Mexico
A digital service standard to unified the digital experience across all government services
CMS
299 Government entities
Service catalogue - Life events
5000 service information sheet
Standard web form instead of 32 different websites
Standard electronic document instead of 32 different official print paper
API definition to validate identity using the national population registry
Mexico
Birth certificate online
Institutional set up
Regulatory framework
Governance structure to defined standards
India
Kazakhstan
Estonia
Mexico
Moldova
Sustainable digital transformation comes with the highest political support, strong governance structure, and a team to deliver
https://indiastack.org/
President Office
National Digital Coordination Office
Moldova eGovernance Agency
Office of the CIO
Ministry of Economy
NITEC
Digital Agenda
Digital service standard
ICT Policy to align ICT investments to Digital Agenda
Interministerial commission for the development of e Government
Governance structure to defined standards
Shared service policy defines which BB are maintained by each gov entity with their own ICT budget
Funding mechanism to maintain the stack
https://www.egov.md/en
Methodology on public services re-engineering�A complex legal framework supporting gov. digital transformation available here�
NIIS - Estonia, Iceland, Finland
X-Road
NITEC - State enterprise responsible for design delivery and maintenance of digital government services
National eGovernance Division
National Payments Corporation
National eGovernance Division
National Payments Corporation
https://www.nitec.kz/
Single requirements in the field of ICT approved by the Decree of the Government of Dec. 20, 2016 No. 832.�
Only once principle is mandatory �
NITEC, Ministry of Digital Development, Innovation and Aerospace Industry
eGovernance Agency, State Chancellery, Ministry of Economic Development and DIgitalization�
Smart bridge provide services to public and private organization �
Office of the CIO
Ministry of Economy
National eGovernance Division
National Payments Corp.
Co Financing based on the government funding and resources of various development partners
Ukraine
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XXX
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96
Each step within the journey describes of:
GovStack Implementation Playbook: a step-by-step guide to digital service design using the Building Block approach
GovStack Country Engagement �
97
Current GovStack Partner Countries from…
GovStack Services: We collaborate with governments in the following areas:
Piloting of �e-government use case
Strengthening local capacity
Contribution of local actors to the Building Block specifications
Participation of local actors in Communities of Practice
Assessing �e-government readiness and roadmap development
Algeria
Argentina
Djibouti
Egypt
Kenya
Maldives
Mauritania
Papua New Guinea
Peru
Rwanda
Sierra Leone
Somalia
Ukraine
Senegal
Togo
GovStack Engagement in Horn of Africa (HoA) co-financed by the EU Commission
HoA e-government use cases will be piloted on the sandbox environment based on the GovStack approach
Regional and Global GovStack Communities of Practice
GovStack and Change Management capacity development including Training-of-Trainers and on the job coaching
Participation in Communities of Practice
Design and Prototyping of e-services
Strengthening government capacity
Djibouti
Somalia
Kenya
Design and development of priority e-services based on the GovStack approach (Djibouti: eCabinet & Construction Permits, Somalia: Service Catalog & High School Certificates, Kenya: Integrated Case Management Systems)
… an EU D4D cooperation together w. France, Spain – the International Telecommunication Union (ITU), Digital Impact Alliance (at the UN Foundation) and Estonian Centre for International Development (EstDev)
Developing digital government strategies and roadmaps
Development of Digital Readiness Studies and Implementation Roadmaps
GIZ local project/ office: GIZ Digital Transformation Center (DTC) Kenya
Duration: 01/2022 - 03/2025
GovStack Engagement in Ukraine
Ukraine
Partner Ministry
Ministry of Digital Transformation (MDT)
GIZ local project/ office
GIZ Ukraine
Duration: 06/22 – 08/25
HoA e-government use cases will be piloted on the sandbox environment based on the GovStack approach
Ukrainian stakeholders participate in Communities of Practice, Digital Leaders forums etc. for knowledge and best practice exchange
GIZ and MinDigital are assessing further needs of the Ukrainian eGovernment system and adapting the GovStack approach.
Participation in International Platforms
Making Ukrainian e-government platform GovStack compliant
Further development of Ukrainian Sytstem with GovStack
The Ukrainian UA.Platform will be converted into a GovStack compliant and added to the GovStack sandbox.
GovStack Engagement in Egypt
Egypt
Partner Ministry
Ministry of Information and Technology (MCIT)
GIZ local project/ office
GIZ Project “Supporting e-Government and Innovation in the Public Administration (InnoPA)”
Duration: 02/22 – 08/25
HoA e-government use cases will be piloted on the sandbox environment based on the GovStack approach
Egyptian stakeholders participate in Communities of Practice, Digital Leaders Forums to exchange on best practices
Deep Dive Workshops on the usage of GovStack in the country are held
Participation in International Platforms
Adaption of GovStack Building Blocks
Strengthening Ecosystem Capacity
Usage of GovStack Building Blocks as addition to existing systems
GovStack Engagement in Rwanda
HoA e-government use cases will be piloted on the sandbox environment based on the GovStack approach
HoA e-government use cases will be piloted on the sandbox environment based on the GovStack approach
GovStack related capacity development are developed and carried out
Rwandan actors are participating in Building Block Working Groups and Technical Review Cycles
Prototyping of e-government services
Strengthening government capacity
Contribution to building block specifications
Rwanda
E-government use cases are piloted based on the GovStack approach using the building blocks
Partner Ministry
Ministry of ICT and Innovation (MINICT) - Rwanda Information Society Authority (RISA)
GIZ local project/ office
GIZ Digital Transformation Center (DTC) Rwanda
Duration: 07/22 – 08/25
GovStack Engagement in Rwanda�Deep Dive
Government of Rwanda
GIZ in Rwanda
GovStack Engagement in Rwanda�Deep Dive
In cooperation with the Worldbank, the Government of Rwanda is developing the new Single Digital ID system.
200 Government Websites have been developed supporting the Content Management BB
A tree plantation tracker, a platform to finance refugee services, a service registry and a training management system for civil servants are being developed
A government business intelligence solution/reporting solution was rolled out
GovStack Content Management Building Block
GovStack Workflow Building Block
GovStack Enterprise Architecture
Rwanda
Use Cases
GovStack Consent Building Block
GovStack Engagement in Rwanda�Deep Dive
200 Government Websites have been developed supporting the Content Management BB
GovStack Content Management Building Block
Rwanda
Content Management Building Block
GovStack Engagement in Rwanda�Deep Dive
A tree plantation tracker, a platform to finance refugee services, a service registry and a training management system for civil servants are being developed
GovStack Workflow Building Block
Rwanda
Workflow Building Block
GovStack Engagement in Rwanda�Deep Dive
A government business intelligence solution/reporting solution was rolled out
GovStack Reporting and Business Intelligence
Rwanda
Enterprise Architecture
GovStack Engagement in Rwanda�Deep Dive
In cooperation with the Worldbank, the Government of Rwanda is developing the new Single Digital ID system.
GovStack Consent Building Block
Rwanda
Consent Building Block
Consent Building Block is in planning to comply to the Rwandan Data Privacy Law
GovStack Engagement in Rwanda�Deep Dive
Outlook
2024
Rwanda Implementation Roadmap
Today
2025
Quiz
109
Question 1
Question 2