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REDEFINING THE WORLD OF WORK

BALANCING TECHNOLOGY AND HUMAN EMPATHY

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DR. ANNA TAVIS

MAY 14, 2024

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�“In the past, jobs were about the muscle,�now they are about the brain, �but in the future they’ll be about the heart.”�-Minouche Shafik�

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In need of

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AI : IN SEARCH OF A NEW PHILOSOPHY

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AI MANAGEMENT PHILOSOPHY

SCIENTIFIC MANAGEMENT TRANSHUMANISM

Frederick Taylor (20^th) Ray Kurzweil (late 20^th-21^st)

The term "transhumanism" was first used by biologist Julian Huxley in his 1957 essay "Transhumanism." In this essay, Huxley discusses the potential for humans to transcend their current limitations through advances in science and technology. He envisions a future where humans could overcome their biological limitations and achieve higher levels of existence. Huxley's use of the term laid the groundwork for what would later become a broader philosophical and cultural movement focusing on enhancing human capabilities through technological advancements. In How to create a mind (2012) Kurzweil explores the possibilities of reverse-engineering the human brain to understand precisely how it works. He posits that such understanding will lead to more advanced AI and new ways of merging technology with the human mind.

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“How can [a machine] effectively communicate information if it doesn’t know your emotional state, if it doesn’t know how you’re feeling, it doesn’t know how you’re going to respond to specific content?”

-Javier Hernandez, MIT Media Lab

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WELCOME TO THE AGE OF EMOTION AI

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“THE NEXT DECADE WILL BE REMEMBERED �FOR ITS TRANSITION TO ARTIFICIAL EMPATHY.”��-Jens Fabrowsky, Robert Bosch GmbH

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CAN AI HAVE EMPATHY ?

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TWO SIDES OF THE SKILL OF EMPATHY:

COGNITIVE EMPATHY : emotional understanding

AFFECTIVE EMPATHY : appropriate response

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AFFECTIVE COMPUTING (EMOTION AI)

Refers to the capability of machines, especially AI systems,

to recognize, understand, and even simulate human emotions. It is an interdisciplinary field spanning computer science, psychology, and cognitive science.

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ChatGPT 4

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Film by Spike Jonze, 2013

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“While other work has focused on how to more easily integrate robots into teams, we focused instead on how robots might positively shape the way that people react to each other.”

BOTS TEACHING EMPATHY TO HUMANS

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CAN COMPUTERS EFFECTIVELY RECOGNIZE EMOTIONS?

Emotion in Speech Recognition:

Software accuracy ~ 70/80%. Human accuracy is ~60%.

Emotion in Facial Expression Recognition:

AI recognized with 70% accuracy. Using Facial Action Coding System --

neutral, joy, sadness, surprise, anger, fear, disgust.

Emotion Simulation:

A chatbot that can respond empathetically to a user's feelings or concerns.

Emotion Response :

A truly empathetic AI would also respond appropriately to human emotions, changing its behavior

USE CASES: Marketing, Customer service, Automotive etc.

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HOW WILL AFFECTIVE COMPUTING CHANGE WORK ?

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HEALTHCARE

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�� SENIOR CARE ��

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COMPASSIONATE

CARE

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CUSTOMER CARE

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CHILDCARE

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EDUCATION

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SPECIAL EDUCATION

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ENTERTAINMENT

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What if cars could help drivers not only navigate to their final destination but also to their desired emotional state?

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FOR ROBOTS, TO WORK WITH PEOPLE,

THEY MUST UNDERSTAND PEOPLE

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DIGITAL COACHING IS THE NEW MANAGEMENT

DEMOCRATIZATION
HYPER-PERSONALIZATION
SCALE and ACCESSIBILITY

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The point is not to be better robots than robots, but to have more human work than our ancestors – CREATIVE, CARING, CURIOUS.��-Louis Hyman

Creating that environment is more complex than ever and reaches beyond issues of pay and flexibility. In addition to upending our relationship with where we physically work, the pandemic also shone a light on issues like racial equity, childcare, and mental health – and revealed the gap between generational expectations at work. These themes are now center stage for CEOs, who must be thoughtful about how they use their voice and connect on social issues important to their employees. Those who show humility and stay grounded in their purpose are more likely to build the kind of bond that endures the span of someone’s career. Sydney Harrison – the fear for us is not that machines will be thinking like humans but that humans will start thinking like machines

„The real danger is not that computers will begin to think like men, but that men will begin to think like computers.“ — Sydney J. Harris��Source: https://quotepark.com/quotes/1490667-sydney-j-harris-the-real-danger-is-not-that-computers-will-begin-t/

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THANK YOU

Creating that environment is more complex than ever and reaches beyond issues of pay and flexibility. In addition to upending our relationship with where we physically work, the pandemic also shone a light on issues like racial equity, childcare, and mental health – and revealed the gap between generational expectations at work. These themes are now center stage for CEOs, who must be thoughtful about how they use their voice and connect on social issues important to their employees. Those who show humility and stay grounded in their purpose are more likely to build the kind of bond that endures the span of someone’s career. Sydney Harrison – the fear for us is not that machines will be thinking like humans but that humans will start thinking like machines

„The real danger is not that computers will begin to think like men, but that men will begin to think like computers.“ — Sydney J. Harris��Source: https://quotepark.com/quotes/1490667-sydney-j-harris-the-real-danger-is-not-that-computers-will-begin-t/