Installation & Connectivity
(Jeweller products)
Check list for the Installer
and discuss it with the client.
with the help of the connected hub.
to ensure a protected and correct detection area.
check the Jeweller signal strength on-site using one of the detectors and the control panel.
add users, determine access levels and rights for each of the system users.
Before the installation get started
Interview with a client
- an apartment
- an office
- a warehouse.
with the help of the connected hub.
- via App
- with KeyPad \ KeyPad Plus
- with SpaceControl.
that meets the client’s needs.
- for end-users
- for PROs
Check-list for the interview with a client
How to add and configure hub
Connecting and configuring a control panel
Keep in mind that you should have enough funds on the account to pay for corresponding services, and requesting the PIN code should be disabled.
Ajax control panels — hubs — are ready to operate straight out of the box
Once the hub becomes available in the app, you can configure:
Jeweller radio protocol settings
Parameters of communication with the Ajax Cloud server
Ethernet, GSM, and Wi-Fi settings
User permissions and notifications
Scenarios and security schedule
Reminders for a geofence
Connecting and configuring a control panel
How to add and configure detectors
Connecting and setting up devices
Click the gear icon to go to the settings of the:
Sensors’ sensitivity
Delays on entry/exit
The number of alarms
Indications
Other parameters that provide a quick response to the treat
Open the Ajax PRO app
Select your hub
Go to the Devices tab
Select the device you want to configure and tap on it
Connecting and setting up devices
Detection Zone Test
Detection Zone Test
Ajax app
Devices
Select relevant device
Settings
Detection Zone Test
The test allows to determine the distance at which the detector will detect alarms
In test mode, the light indicator lights up continuously, switching off during the alarm.
In order to determine the detection area, use the device light indication as a guide.
Start
Detection Zone Test
Device | Procedure of testing |
| Open and close the door/window. If the detector responds to all actions, it is installed correctly. |
| Walk across the room, following the LED reaction, and determine the detector detection area. Maximum motion detection distance is 12 meters. |
| Contains motion detector and sensor masking tests.
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If the detector does not always respond to the action during the test, it should be mounted elsewhere.
Detection Zone Test
Device | Procedure of testing |
| Registers an alarm if it detects two components: a low-frequency component (sound of impact against glass) and a high-frequency component (impacts of shards against each other). Bang the hard surface with your fist (preferably the glass plane, but without breaking it). The detector must respond to the low-frequency sound of the impact against the glass, turning off the LED for 0.2 s. If this happens, throw a metal object (for example, a spoon) at the hard surface or hit it with a glass tumbler within one and a half seconds. The detector will turn off the LED for a second; this means that in armed mode the glass break detector will normally respond to the glass breaking. |
| Combines MotionProtect and GlassProtect testing procedure. |
If the detector does not always respond to the action during the test, it should be mounted elsewhere.
Signal Tests
The range of radio communication is affected by:
Jeweller
Wings
2000 m
1700 m
Communication range:
Conduct the test to determine signal strength and stability in the supposed installation place
Testing radio signal
Testing radio signal
Jeweller Signal Strength Test
Ajax app
Devices
Select relevant device
Settings
Jeweller Signal Strength Test
The test allows to determine signal strength and stability in the supposed installation place, and hence the system functionality
The tests do not start straight away but within a period of 36 seconds when using the standard settings.
The current signal strength reflects in the Ajax app and simultaneously by means of the LED on the body
Excellent
Communication Level
Indication in the app
Indication of the device LED
Lights up almost continuously with a short interruption once in 1.5 s
Satisfactory
Blinks 5 times per second (blinks quickly)
Blinks 2 times per second (blinks slowly)
Poor
Quick flashes once in 1.5 s
No connection
It is recommended to install the device in a location with excellent or satisfactory signal bars.
If the signal strength is poor try to relocate it. Relocation even by 20 cm might significantly improve the reception quality.
Use a radio signal range extender ReX if the device still has a low or unstable signal strength.
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Jeweller Signal Strength Test
Ajax Apps
Ajax Security System �A free app for users
Mobile App for Users
App for End Users
Designed to help users to stay
in touch with their property from anywhere in the world
Ajax Security System
Ajax PRO:
Tool for Engineers
Mobile App for PROs
App for installers to configure security systems on the fly
Apps for PROs
Everything to administer, configure and monitor alarms of an unlimited amount of hubs
Ajax PRO
Ajax PRO Desktop
Desktop App for PROs
App for administration and monitoring alarms of Ajax security systems
How to create Ajax accounts
How to create Ajax account for user
Note that you can only register one account per in the Ajax Security System app per one email or phone number.
How to create the Ajax PRO account
Note that you can only register one account per in the Ajax PRO app per one email or phone number.
Ajax security system users
Types of Ajax users
Users
PRO
System owners who have connected the hub to a central monitoring station or use it for self-monitoring
Professional installer or a security company worker
The number of users that can be assigned to a single hub depends on the hub model
The amount of users
Hub | Hub Plus | Hub 2 | Hub 2 Plus |
50 | 99 | 50 | 200 |
PRO, administrators, and regular users
How to add a user or PRO
Types of accounts and their permissions
Regular user
Administrator
with full rights
Administrator
with limited rights
Users
App for End Users
Types of accounts and their permissions
Regular user
Administrator
with full rights
Administrator
with limited rights
Users
Types of accounts and their permissions
Action | Administrator with full rights | Administrator with limited rights | Regular user |
Arm / disarm the system | + | + | + |
Configure types of alarm notifications | + | + | − |
Deactivate the alarm button | + | − | − |
Deactivate video monitoring | + | − | − |
Add rooms, detectors, system settings, device tests | + | − | − |
Add and remove users | + | + | − |
Assign users full administrator rights | + | − | − |
Add and remove a PRO | + | − | − |
Allow and revoke a PRO access to settings | + | − | − |
PRO users with limited rights
PRO users with full rights
PRO (Company)
Types of accounts and their permissions
Apps for PROs
Only hub owners with full administrator rights and full PRO users can give access to settings and additional PRO functions.
The hub owner can give fully unlimited access or temporary access to the system settings for 1, 2, 4 or 8 hours. When that time elapses, the additional rights will automatically be revoked.
PRO users with limited rights
PRO users with full rights
PRO
Types of accounts and their permissions
Types of accounts and their permissions
Action | PRO users with full rights | PRO users with limited rights |
Arm / disarm the system | + | − |
Configure types of alarm notifications | + | − |
Deactivate the alarm button | + | − |
Deactivate video monitoring | + | − |
Add rooms, detectors, system settings, device tests | + | − |
Add and remove users | + | − |
Assign users full administrator rights | + | − |
Allow and revoke a user access rights to settings | + | − |
Add and remove a PRO | + | − |
Allow and revoke a PRO access to settings | + | − |
Ajax Account Security
Ajax account security
Passcode for the app
Account sessions tracking
Two-factor authentication
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Passcode for the app
Allows users to protect an access with a password or using biometric data*: fingerprint, face recognition
By protecting an access to the App, you exclude the third-party access to the security system
*Biometric reading must be supported by your device
Account sessions tracking
Allows users to see the information about devices from which your account is used to login into Ajax app
Each login from another device is a new session
When a new session is detected on another device, the Ajax app sends you a notification with information about the device: model, software version, Ajax app version and IP address.
By tracking account sessions on other devices, you can quickly disable access of certain devices to your Ajax account
Two-factor authentication
Intruders can’t access your security system, even if they have your login and password
In order to access the account you must enter not only the login and password, but also a one-time code generated by a third-party authenticator app
Two-factor authentication
How to enable 2FA:
After you log in on one device, a verification code is no longer requested until you log out of your account or change your password.
Please update the Ajax app on all your devices. You won’t be able to log in to your account by two-factor authentication procedure when using the version of the app that does not support it.
Make sure that the time on your device is synchronized with the network time. If the time is set by the user manually (not automatically), the verification code from the authenticator app will be recognized as wrong.
Install an authentication app that generates one-time codes, such as Google Authenticator, Duo Mobile, or Tofu
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Open the Ajax app, click on the menu icon in the upper left corner and go to the account settings
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Connect an authentication app following the on-screen instructions in the 2FA menu
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Enter the 6-digit verification code generated by the app and press Verify. 2FA is successfully enabled.
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Ajax account security
Checklist for users
Set up access protection for your phone with a password or biometric data: fingerprint or face recognition.
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Ensure physical security of devices from which you can manage the security system: do not pass your unlocked phone to strangers, do not leave your phone unattended.
Create a strong password for your Ajax account. It needs to contain lowercase and capital letters, numbers and symbols.
Set a passcode on opening the Ajax app.
Enable two-factor authentication for your Ajax account.
Check and disconnect unnecessary account sessions on other devices.
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We recommend you to use all the security tools to reduce the chance of strangers accessing your security system.
After the installation get ended
Check list for the Installer
Thank you
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