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Learning Outcomes

By the end of the week, participants will be able to:

Apply school cleaning and sanitation standards
Handle chemicals safely
Operate custodial equipment safely
Help maintain a safe school environment
Demonstrate food safety practices
Provide excellent customer service
Follow meal service procedures
Supervise students effectively in the cafeteria

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Session 1: Custodial and Facilities Support Skills

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Custodial and Facilities Support Skills

Custodial staff help create:

Safe learning environments
Healthy classrooms
Positive first impressions
Efficient school operations
Reduced spread of illness

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Cleaning and Sanitation Standards

Daily Cleaning Tasks

Clean classrooms
Disinfect high-touch surfaces
Empty trash
Clean restrooms
Sweep and mop floors
Refill soap and paper supplies

High-Touch Areas

Door handles
Light switches
Desks
Railings
Water fountains

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Cleaning vs. Sanitizing vs. Disinfecting

Cleaning	Sanitizing	Disinfecting
Removes dirt	Reduces germs	Kills germs
Soap and water	Approved sanitizer	EPA-approved disinfectant
First step	Second step	Final step (when needed)

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Chemical Safety and Storage

Follow These Rules

Read product labels
Wear required PPE (Personal Protective Equipment)
Never mix chemicals
Keep containers labeled
Store chemicals securely
Report spills immediately

PPE Examples

Gloves
Goggles
Masks (when required)

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Equipment Handling

Common Equipment

Vacuum cleaners
Floor buffers
Auto scrubbers

Safe Practices

Inspect equipment before use
Report damaged equipment
Keep cords out of walkways
Unplug before maintenance

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Maintaining Safe Facilities

Custodial staff help prevent accidents by:

Cleaning spills quickly
Posting wet floor signs
Removing trip hazards
Reporting broken fixtures
Monitoring entrances and exits
Reporting maintenance concerns promptly

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Burlington English

https://app.burlingtonenglish.com/courses/26/icl/1097/activity/6259 (Watch & Speak: Safety Equipment)

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Session 2: Food Service and Cafeteria Operations

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School Nutrition Professionals Support

Student health
Positive meal experiences
Safe food handling
Efficient service

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Food Safety Fundamentals

Wash hands properly
Prevent cross-contamination
Maintain proper temperatures
Clean and sanitize surfaces
Report illness

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Personal Hygiene Standards

Food service staff should:
Wash hands frequently
Wear clean uniforms
Restrain hair properly
Wear gloves correctly
Stay home when sick

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Customer Service in Food Service

Excellent customer service means:

Greeting students warmly
Speaking respectfully
Being patient
Serving efficiently
Helping students when needed
Maintaining professionalism

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Meal Service Procedures

Standard Process

Prepare serving area
Verify food temperatures
Serve correct portions
Monitor inventory
Maintain cleanliness
Clean serving area after meals

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Cafeteria Supervision Expectations

Staff should:

Monitor student behavior
Encourage respectful conduct
Watch for spills
Assist students as needed
Report concerns immediately
Promote a welcoming environment

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Activity: Food Safety Scenarios

Discuss each scenario.

Example 1

A carton of milk has been left out for two hours.

What should happen?

Example 2

A staff member forgets to wash hands after handling trash.

What is the correct response?

Example 3

A serving utensil falls on the floor.

What should be done?

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Knowledge Check

Why is disinfecting important?
Why should chemicals never be mixed?
Name two pieces of PPE.
What are two ways to prevent food contamination?
How can cafeteria staff provide excellent customer service?

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Key Takeaways

Custodial Staff

Follow cleaning standards
Practice chemical safety
Use equipment correctly
Help maintain safe facilities
Supervise students effectively

Food Service Staff

Follow food safety practices
Deliver quality customer service
Serve meals safely

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