Is Your Organization
Future Ready? �
Get to know Camunda’s speakers! �We look forward to your questions
Cem Gulbayir
Senior Corporate �Account Executive
Stefan Wiese
Senior Technical �Partner Manager
The Potential of Agentic AI
LLM
Execute action(s) from�available tools
Decide next action(s)
Feedback
Goal achieved
Start
Memory
AI Agent
Remove the limits of traditional automation and automate complex knowledge work that today relies on humans.
A fundamental Transformation
“Agentic AI systems are poised to not only become the backbone of the knowledge economy but will completely redefine how organizations operate and compete.”
Agents are popping up like Mushrooms
Examples for Popular Agents
Just throw in Agents?
Customer journey
DMS
ERP
HCM
CRM
SCM
Just throw in Agents?
Customer journey
DMS
ERP
CRM
SCM
HCM
Value
Business
IT
alignment
Challenges for adopting next-era AI
40%
of agentic AI projects will be scrapped by 2027 - Gartner
77%
of leaders are concerned about GenAI risks - Deloitte
44%
have already seen �AI output go wrong �- McKinsey & Co
Only 8%
are scaling AI at an enterprise level, embedding the technology into �core business strategy.
- Accenture
50%
of CEOs report that rapid investment has resulted in disconnected technology �- IBM
Agents hit a Ceiling
Task focused - Not handling mission-critical cases.
Siloed - Not woven into end-to-end processes. Not operating in collaboration and in unison with other AI Agents and humans.
Mistrusted - Not trusted for high value processes.
Limited - Not ready to scale across the enterprise. Not operating autonomously.
We are still in the early stages of agentic AI’s market impact; companies must test, learn, and iterate because these powerful systems can be misaligned, creating actions that are at best undesirable and at worst harmful to your customers and critical applications.
https://www.forrester.com/blogs/agentic-ai-is-the-next-competitive-frontier/
How can we create enterprise-grade agents which we can trust to automate high-value, mission-critical work autonomously?
Agentic Process Orchestration
With Camunda’s Agentic (Process) Orchestration, you can design your agent’s behavior for both autonomy and trust:
�You can design, in detail, how the agent uses
Technology leaders must lay the foundation for process orchestration: Enterprises must build the right technology and infrastructure for agentic AI, including robust data pipelines, AI-driven insights, automation frameworks, and real-time decisioning engines.
https://www.forrester.com/blogs/agentic-ai-is-the-next-competitive-frontier/
Enterprise-grade Agents with Agentic Orchestration
Dynamic flows
Agents orchestrates subprocesses
+
Multi-agent orchestration
Deterministic flows
Consistent experience and policy adherence
Event-driven
responses
Escalation to humans
Controlled flexibility �with modeled agent handoffs
Coordinate multiple agents with runtime routing logic
Trigger subprocesses autonomously
Bring humans in the loop when necessary
Waits, listens, and reacts �no matter how long it takes
The Orchestration Advantage
Enterprise-ready agents sit in the orchestration layer of your enterprise architecture
Customer Journey
Agentic Orchestration
DMS
ERP
CRM
SCM
HCM
Business
IT
Value
Visibility
Autonomy
Trust
Key Requirements for Enterprise-grade Agents
Seamless blend of deterministic and dynamic orchestration
Reliable & powerful orchestration engine
Business & IT work together
Full control and end-to-end monitoring
Powerful integration layer
Highly developer-friendly
Forrester’s Take on Camunda
Camunda has been named a Strong Performer in The Forrester Wave™: Digital Process Automation Software, Q3 2025.
Camunda received the highest possible scores in the criteria for Orchestration, Process Standards, Vision, Innovation, and Community.
Download here:
“Camunda best suits enterprises with professional developers who want to automate complex processes and require best-in-class orchestration. [...]
This focus on endpoint orchestration provides a strong foundation for its excellent vision and innovation, which includes a unique approach to agentic orchestration based on BPMN.”
The Forrester Wave™: Digital Process Automation Software, Q3 2025
“Speed to market skyrocketed. �What took engineers 4–5 days, product owners now do in 1–2 hours with Camunda.”
“We increased the automation rate by more than 65% and reduced average claim process time by over one-third.”
“We injected AI into our money transfers process, resulting in �6x faster payment transfers, �and 50% fewer errors.”
600+ Enterprise Customers trust Camunda
Case Study
Leading provider of contactless and mobile payment hardware and cloud solutions for unattended environments like vending machines, electric vehicle chargers, and donation boxes.
Challenge
Solution
Value
Grow Payter’s business without growing in # employees by reducing the time spent per ticket enabling to focus on value added work
Operational Efficiency
Customer experience
Improve service levels by reducing time to response and time to fix to improve Payter’s NPS.
Orchestrator Camunda
Custom UI Mendix
ERP Odoo
Agent Camunda
LLM Platform CrewAI
Solution components
Time to response 4 → 1 hrs.
Time to fix 8 → 4 hrs.
Time spent 24 → 12 min.
KPIs
Streamlined process:
Deterministic and non-deterministic �in one solution
Labour time efficiency:
Time spend on customer inquiries reduced with 50% �(24 → 12 min.)
Improved service levels: Average lead time per inquiry reduced with 58%
�Camunda Process Orchestration of AI for Money Transfer
Halkbank
Next up: Live Demo
Customer
Enterprise Agent
New loan application
Modify existing loans
Demo: Agentic Orchestration in action�Deliver Seamless AI-Powered Customer Experiences�
Stefan Wiese
Senior Technical Partner Manager
Camunda
Customer
Dear SomeBank…
Email to
info@someBank.com
Dear customer…
Response
Demo outline
Customer
Dear SomeBank…
Email to
info@someBank.com
Dear customer…
Response
Systems
Humans
LLM
Execute action(s) from�available tools
Decide next action(s)
Feedback
Goal achieved
Start
Memory
AI Agent
Demo outline
Live Demo….
AI Agents
THINKING
REASONING
REMEMBERING
Short term & Long term
TAKING
ACTIONS
REACTING TO�EVENTS
Camunda Agent
Capabilities
LLM
Guardrails
Reasoning / Planning
…
…
max. actions
max. exec. time
Tools
Memory
Short-term
Long-term
Prompt
Tool result
Call Tool
Call Tool
Prompt
Tool result
Call Tool
Call Tool
Prompt
Tool result
Call Tool
Call Tool
MCP
IDP
…
…
Download today!
Thank you !