Team Building

Leadership Seriess

What we will cover

  • 5 Dysfunctions of a Team
  • Tuckman’s Stages of Team Formation

5 Dysfunctions of a Team

#1: Absence of Trust

  • Definition of “trust”
    • Not predicting each other’s behavior
    • Trust is about vulnerability

  • Exercises:
    • Personal histories
    • Behavioral profiling (MBTI!)

#1: Absence of Trust (cont.)

  • Key points:
    • Trust is the foundation of teamwork
    • Like a good marriage, trust on a team is never complete; must be maintained over time
    • Building trust takes time, but can be accelerated

#2: Fear of Conflict

  • Mastering conflict:
    • Inevitability of discomfort
    • Leader needs to “stir the pot”
    • Good conflict requires trust!
    • Fear of personal conflict should not deter a team from productive conflict

#3: Lack of Commitment

  • Buy-in = achievement of honest emotional support
  • Clarity = removal of assumptions and ambiguity from a situation
  • Commitment ≠ consensus

#3: Lack of Commitment (cont.)

  • Exercises:
    • Commitment clarification: “What exactly have we decided here today?”
    • Goal setting
      • SMART goal

#4: Avoiding Accountability

  • Peer-to-peer accountability: shouldn’t always require participation of the leader, but should be modeled by the leader
  • Best opportunity for accountability occurs during meetings/practice and the regular review of the team scoreboard can be context for it

#5: Inattention to Results

  • True measure of a great team is that is accomplishes the results it sets out to achieve
  • Avoiding distractions
    • Team members need to prioritize results over individual or departmental needs
  • Staying focused
    • Publicly clarify their desired results and keep them visible

Obstacles

  • Team members holding back
    • Confront it!
  • Someone dominating the session
    • Behavioral profiling
  • Top performer isn’t interested in team-building
    • Ask he/she to mentor others

Stages of Team Formation