DIGITAL TRANSFORMATION ENGAGEMENT

POW IT UP

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Understand Digital Transformation

Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.

Digital transformation is a business discipline or company philosophy, not a project -- Become a change-ready organization.

Buzz

Discipline

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Digital Transformation - A leader lens

Warren Buffett, Chairman and CEO of Berkshire Hathaway, has said that digital transformation is a fundamental reality for businesses today.

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MARC BENIOFF, CHAIRMAN AND CO-CEO, SALESFORCE “Every digital transformation is going to begin and end with the customer, and I can see that in the minds of every CEO I talk to.”

Digital transformation requires changes to processes and thinking—changes that span your internal organizational silos.

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the thing that’s transforming is not the technology — the technology is transforming you

Emerging Digital Trend

Analytics and access to the right data enable new insights and decision-rich information and allows us make use of such data.

Digitalization is using digital data to simplify how you work.

Digitization is the move from analog to digital.

Digital transformation adds value to every customer interaction.

Digital transformation creates a system for gathering the right data and incorporating it fully for business intelligence at a higher level

Enable new ways and drive expectations of interaction, personalization, and building relationships within organization and with customers.

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VALUE�PRESERVATION

Digital Transformation

Capability Model

Management: Board & Stakeholders

Core Functions

Risk & Compliance

Growth & Operations

• New business models (content monetization)
• Distribution channels
• Strategic partners
• Talent management
• Changing user needs
• Unique content

• Licensing and rights management
• Contract management
• Regulatory compliance
• Security and fraud
• Data privacy
• Piracy

• Content access/storage
• Technology platforms
• Changing technology
• Digital org. structure
• Digital business KPIs
• Cost of content

• Revenue recognition
• New processes and systems required
• Controls vs. performance
• Billing systems
• Capital spend

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Seven Building Blocks of Digital Transformation

Strategy and Innovation

Focus on future value and drive fueled by experimentation

Technology

2-Speed IT to support core functions and rapid development

Process Automation

Reinvented processes and customer journeys through automation and agile processes

Customer Decision Journey

Deep analysis and ethnographic research to understand how and why customers make decisions

Data Analytics

Usable and relevant customer analytics tied to goals and strategies

Organization

Agile, flexible, and collaborative processes and capabilities that follow strategy

Artificial Intelligence

AI can help organizations make better decisions, increase productivity and improve customer experience

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Levers to Digital Transformation

Unified Platform

Customer Experience

New Business Models

Agility

resource Utilization

Process Efficiency

Business Driver Levers

Business Enabler Levers

Employees have more time, thanks to automated processes!

When it comes to data management, automation is the way to go!

Automation always gives a quick response.

Workplace culture becomes more flexible as a result of automation.

1. Keep track of each process’s complete lifecycle.

2. Promotes efficiency and cuts costs.

3. Identify waste sources and determine whether extra efforts are required to improve the situation.

4. Easily manage decentralized teams to enhance interdepartmental uniformity and transparency.

5. Make more accurate estimates by having all essential data in one spot.

6. Improve customer satisfaction, and much more.

end-to-end process automation

Process Automation

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Nonstop Employee and Customer Experience Model

asas

Digital

Automation

Culture

Digital Maturity Model

Crawl

Walk

Run

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Questions for you !!

Do you have a task that seems manual, repetitive and time consuming ?

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Are you able to manage or share your team, departmental or project related data with ease, protected and reproduce it quickly?

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Anything that supports flexibility and enables you to take better decisions ?

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Can you think of an area where response time speed up is required?

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Frustration you see related to your data, task management or tool user experience?

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Any automation that you think if all groups may have will help everyone? collaborate more, speed up a project task etc.

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Prioritize

Select TOP 3

Pick 5 Problems

Measure : The math is simple: calculate how long it took before, count how often it happens, measure the new approach, and you can very quickly measure the productivity gains

Improve