Communication in the Workplace

Communication, defined.

There are four basic elements to communication:

• sender - the person doing the sending
• receiver - the person doing the listening or reading
• message - the communication to be sent
• response - the reaction to the message

Communication is the process by which we share information, ideas and feelings through the use of spoken or written words, symbols, or gestures.

Discussion.

• What are the causes of miscommunication?

Poor Choice of Words.

You must choose your words carefully and use words that will not be misunderstood.

Lack of Trust

Suspicion or lack of trust is a common barrier. Both the sender and the receiver become more concerned with protecting themselves than with communicating if trust is missing from the communication.

Nonverbal Communication

Nonverbal behavior has also become known as "body language."our body motions, facial expressions and gestures are all used for nonverbal communications.

Listening.

Developing good listening skills is essential in learning to communicate with others. If you are not listening, or your receiver is not listening to you, the communication process begins to break down.

Boom.

Clap.

Snap.

Snatch.

Boom. Clap. Snap. Snatch.

Turn & Talk.

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Through this activity, identify the four basic elements of communication…

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• Who was the sender of the message?
• Who was the receiver of the message?
• What was the message?
• What was the response?

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What miscommunications occurred?

Reflection.

It is impossible to live in our everyday world without communicating with others. Studies have shown that Americans spend approximately 70 percent of their waking hours in some form of communication--either listening, speaking, reading, or writing.

Communication

Self Check Activity