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Wraparound Training

Module Three

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Expectations

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EXPECTATION	Training	Dialogue
We Are RESPONSIBLE	Use an action plan Complete evaluation BE present & visible (camera)	Make positive on-topic comments Add questions and ideas
We Are RESPECTFUL	Limit distractions for yourself & trainer Follow up action items Maintain confidentiality (headphones if needed)	Use inclusive language Use sincere phrasing Complete polls when prompted Complete activities when prompted
We Are SAFE	Take movement breaks Be aware of your stress level	Engage in productive dialogue Ask solution oriented questions

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Finding the Materials

Tier 3 materials

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CREDIT

Dr. Lucille Eber

Midwest PBIS Network

Regional Office of Education #17

National Wraparound Initiative

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Engagement

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Check-in on Previous Tasks

Discuss the training with administration.

1

Send questions.

katie.pohlman@midwestpbis.org

2

Begin steps to identify a youth.

3

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The Process is Completed in Four Phases

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ENGAGEMENT WITH INDIVIDUAL YOUTH AND FAMILY

&

TEAM PREP

YOUTH, FAMILY &

TEAM

DEVELOP A PLAN

IMPLEMENT &

MONITOR PLAN

TRANSITION

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STUDENT & FAMILY ALWAYS DRIVE THE BUS

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NOT ABOUT ME WITHOUT ME

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Wraparound�

Wraparound is a PROCESS for supporting youth and families with complex needs.

Defined by 10 Principles
Implemented in 4 Phases
Builds self efficacy/self-determination

The wraparound process is a key component on the continuum of a school wide system of PBIS

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10 Principles of Wraparound

Family Voice and Choice
Team-Based
Natural Supports
Collaboration
Community-Based

Culturally-Competent
Individualized
Strengths-Based
Unconditional Care
Outcome-Based

NWI standardized the 10 principles in 2004 2008–Revised persistent to unconditional

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Life Domains�

HOME

SCHOOL

3

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It Always includes a TEAM� identified by youth and family

WRAP

TEAM

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Considerations for Reaching Out to Families

The wraparound ‘elevator speech’

Brief and clear
Avoid use of jargon, acronyms
Be able to define 2-3 principles
Use examples; not an IEP, not LAN
Have available wraparound literature

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A few examples….

Hi, Ms. Guardian. My name is x and I am the x at x school. Our support for x at school doesn’t seem to be working. It would be great to have a conversation with you to see where we are missing the mark and hear more about what you want for x. Could we grab coffee outside of school at a convenient time for you?

Do you have a minute? It seems like our traditional responses and supports aren’t working. We really want your entire family to feel heard and supported within our school and the community. We are trying something new called wraparound. Could we find a time to connect outside of school? Maybe grab a coffee or a soda on me?

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Thought Partner Activity

With your partner:

THINK – PAIR – SHARE

Think – Write down what you would say to a parent/guardian to first time you talk about wraparound.

PAIR / PRACTICE - what would you say when you call a parent/guardian to introduce wraparound and schedule your first coffee chat?

SHARE - Your tweaked version. What changed? Why?

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Questions & Responses

What questions do you have?

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�

PHASE ONE

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Learning Targets

Identify key components of wraparound for educating the family for informed decision making

Know how to prepare for a coffee chat and to participate in a coffee chat

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Engagement & Team Preparation

Establish rapport with youth and family that is transparent and based on trust
Educate the family about the process so they can make an informed decision to participate (stabilize any crisis)
Explore individual and family strengths, needs, culture across life domains through a “coffee chat”
Prioritize family needs and create family mission
Identify and engage team members who will support the youth and family through the process
Prepare family (and team members) for the first meeting

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Establish Rapport

Remember that professionals don’t get to choose or judge how families raise their kids.�

Always start with a conversation (not a meeting).

Literally and figuratively meeting the individual where s/he is at, being empathetic.

Being a good listener (using body language, summarizing what you hear back).

Validate what the individual is feeling or saying as important.

Show support no matter what position the individual is in.

Frame statements in a way that the individual will understand.

Cultural competence.

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Educate

Expand on your elevator speech.

Help family understand the process and principles.

Define your role and team member roles.

Confirm participation.

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Team Time

Review Wraparound Process User’s Guide: A Handbook for Families https://nwi.pdx.edu/pdf/wraparound-process-users-guide-2024.pdf

What are some pieces you would like to use to educate families on wraparound?

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EXPLORE

Explain wraparound to the family as needed
Meet with family for a ‘coffee chat’.
Explore strengths and needs in all life domains.
Document in strengths and needs profile.

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Coffee Chats

Key activity within the Engagement Phase

Conversation(s) between Wrap Facilitator and family.

It’s a two-way street.

Should feel natural and informal. No typing!

Is focused on information in multiple life domains.

Identifies strengths, needs, cultural, natural supports.

Information for the Strengths Needs Profile is gathered during the “chats”

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End Goal of a Coffee Chat

Part of Wraparound Phase 1 Documentation

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Coffee Chat Check-in

A coffee chat can be a phone call.
Wraparound can start with a team meeting.
I should take notes during a coffee chat.
I should carve out time before and after coffee chat for preparing questions in my head and organizing notes afterwards.
Brainstorming and action planning are part of the coffee chat.

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Life Domains�

HOME

SCHOOL

3

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Life Domains�Life Domain Area Handout

Residence
Family
Social
Educational/Vocational
Emotional/Psychological
Safety
Legal
Medical
Cultural/Spiritual

Pause and Plan:

Review the Life Domains handout.
Highlight a few questions from each domain.
Consider your wording for how you might ask someone new to learn about these domains.
In a few minutes, we will practice a Coffee Chat.

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ALWAYS ALWAYS ALWAYS

Schedule some time to review coffee chat materials immediately prior to the coffee chat and immediately after the coffee chat. Always. Without Exception.

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Assumptions About Strengths

All people have strengths

Each person’s strengths are unique

Change is supported by building on strengths

People know their own strengths and needs

Exploring strengths identifies commonalties

All environments have strengths to be built upon

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Family Strengths�Example

Love & like each other
Friendly, kindhearted
Likes to cook gourmet meals
Likes math, reading, writing
Neat, well groomed
Organized, good w/ detail
Attends schools regularly
Smart, capable of doing the work
Has had academic success
Hard worker, reliable, dependable
Creative, enjoys drawing cartoons
Likes playing video games
Likes Rob

Supportive boyfriend (Rob)
Hard worker, employed
Stable housing
Active w/ Ben…cooking, games, videos,
Values family concept, Invested in Ben’s success
Attends all meetings, appointments
Strong Christian faith
Support from relatives, boyfriend
Not afraid to ask for help
Open to feedback/good follow up on suggestions
Unconditional, loving, commitment
Involved in church activities
Values education

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Strength-Based Questions for a Coffee Chat

What is a recent moment with your family that made you smile?
What activities help your family connect and have fun?
What traditions or rituals bring your family joy?
What makes your family unique or special?
What values guide your family?
What is a parenting strategy that works well for you?
How does your family show love and support to each other?
What’s a small win you have had this week?
What do people usually come to you for?
What qualities do you bring to your family, work, friendships?
What part of your day tends to go well?
Who in your life helps bring out the best in you?
What helps you get through tough days?
What’s something you’d like to build on as a family?
In your family who brings calm? laughter? creativity?
In six months when things are going really well for your family, what strengths will be showing up?

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What’s the difference between a coffee chat and a completing a social developmental history?��Please put your voice in the room!

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Identifying Needs

After you have identified the child/family strengths in the life domains,

Residence, family, social, emotional/psychological, educational/vocational, safety, legal, medical, cultural/spiritual

With the family, prioritize the most pressing needs, (ex. Permanent housing, reduce aggressive behavior to reduce risk of further out of school suspension)

Be thinking about team members

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Family Needs/Concerns�Example

Trust the “System”, Wrap Facilitator & wrap process*
Information from school w/ open lines of communication*
Get along without fighting and arguing*
“Act his age” (be more responsible & independent)
Graduate from Middle school*
Follow rules at school*
A “break”, overwhelmed, tired (respite)
Support with making/implementing changes

Identified Needs/Concerns that led to Big Needs

Feels guilty over divorce/single mother
“I need help doing it at home”
Structure at home & within the classroom
Friends to do “stuff” with at home and school
Positive attention from mom*
Wants to be more successful at school
Consistency with giving med’s
Depression, Childhood trauma
Doesn’t trust Doctor, Therapist

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Strengths Needs Profile

Completion of a SNP is the end result of coffee chats
It is one of, if not the most important activities in the wraparound process
NON-NEGOTIABLE
Begin to understand the family in terms of strengths, needs, culture and long-range vision
Explore needs and concerns across life domains
Identify natural supports and service providers

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Thought Partner Activity

With your partner:

Have a Coffee Chat with your partner.

About their real life.

Listen for strengths and needs.

Ideally be yourself.
Pick one or two life domains for focus.
Be in conversation (no notes)

After we will take time to document a Strengths and Needs Profile.

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Pause and Reflect

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Individually reflect and complete a Strengths and Needs Profile and consider potential team members

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Discussion

Process & Technique

How did you transition from 'casual small talk' into a deeper life domain without it feeling clunky?
On a scale of 1–10, how balanced was the 'Participation Density'? Did the family do at least 70% of the talking?
What was the most effective 'follow-up' question you heard that helped unearth a hidden family asset?
How did you handle it if the conversation drifted toward a 'deficit' or a crisis? How did you pivot back to strengths?

Internal Compass Reflection

At what point in the chat did you feel the strongest urge to 'fix' a problem instead of just listening?
Was there a specific domain (e.g., Legal, Medical) where you found it harder to stay in 'coffee chat mode' and easier to slip into 'professional mode’?
If you felt a 'judgement' pop into your head during the chat, how did you handle it? Did you push it away, or did it change your next question?

Family Experience Lens

For the person playing the 'parent': At what moment did you feel the most 'seen' or 'heard' as an expert on your own life?
How did it feel when the facilitator used a 'strength-based' question versus a traditional 'assessment' question?
Was there a question that felt too intrusive for a first 'coffee chat'? What made it feel that way?

One Word Closer – Share one word in chat that describes your biggest takeaway from the practice

Debrief questions:

Process & Technique

• How did you transition from 'casual small talk' into a deeper life domain without it feeling clunky?

• On a scale of 1–10, how balanced was the 'Participation Density'? Did the family do at least 70% of the talking?

• What was the most effective 'follow-up' question you heard that helped unearth a hidden family asset?

• How did you handle it if the conversation drifted toward a 'deficit' or a crisis? How did you pivot back to strengths?

Internal Compass Reflection

• At what point in the chat did you feel the strongest urge to 'fix' a problem instead of just listening?

• Was there a specific domain (e.g., Legal, Medical) where you found it harder to stay in 'coffee chat mode' and easier to slip into 'professional mode’?

• If you felt a 'judgement' pop into your head during the chat, how did you handle it? Did you push it away, or did it change your next question?

Family Experience Lens

• For the person playing the 'parent': At what moment did you feel the most 'seen' or 'heard' as an expert on your own life?

• How did it feel when the facilitator used a 'strength-based' question versus a traditional 'assessment' question?

• Was there a question that felt too intrusive for a first 'coffee chat'? What made it feel that way?

One Word Closer – Share one word in chat that describes your biggest takeaway from the practice

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IDENTIFY TEAM MEMBERS

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Learning Targets

Understand the importance of team members

Be able to support families in how to identify team members.

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Please Know This

It would be so much easier to do all of this on your own!

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WHY HAVE A TEAM?

A team has More Knowledge than any single individual

A team meeting can help people Think in a Variety of Ways

A team meeting can Improve Communication

A team meeting can assure Better Use of Resources

A team meeting can Increase Productivity and Efficiency

A team meeting can help those people involved in the consumer's life Become Interdependent with one another

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Natural Supports

Who is already involved in their lives?

Are there people already connected in their lives (recreational, spiritual, agency)?

Where does the family spend most of their time?

Who do they call when they need help or support?

Who does the family spend time with?

What family members or friends are they close to?

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Identifying Team Members

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Have some ideas in your back pocket

Consider having a person in mind to recommend for the team, if the family absolutely can not think of something to add on.

Think of this like someone in your “back pocket” that you are �ready to suggest for the team-IF you absolutely need to.

This might be someone you have talked to ahead of time that you know would be willing/enjoy being a part of a Wrap team.

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Circle of Support

Helps identify who is in a person’s life

Intimacy/Inner Circle

Friendship/People You Rely On

Participation

Economic Exchange

Intimacy / Inner Circle Ask prompts like:

“Who are the people you trust the most?”
“Who knows you best?”
“Who would you go to first if you needed help?”

Write those names closest to the center.

Tips:�✔️ Biological or chosen family�✔️ Partner�✔️ Closest friend�✔️ Key caregiver

Friendship / People You Rely on:

These are important relationships, but not quite the very closest.

Ask:

“Who do you count on regularly?”
“Who helps you get things done?”
“Who checks in on you?”

Examples: extended family, teacher, mentor, coach, neighbor.

Participation --- Less frequent in life

“Who do you enjoy spending time with?”
“Where do you feel a sense of belonging?”
“Who do you know from school, work, or activities?”

Examples: teammates, coworkers, classmates, youth group peers

Economic Exchange – Those in our life due to some financial exchange

Ask:

“Who do you work with from agencies or programs?”
“Any counselors, case managers, doctors, teachers, etc.?”

Examples: therapist, wrap facilitator, school counselor, mentor program

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Think back to your coffee chat. Who might you have heard your partner mention as possible team members? ��Please put your voice in the room!

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By the end of the coffee-chat

Know the family better/differently

Know

Prioritize top needs

Prioritize

Be prepared to write down the strengths after the chat

Be

Team members identified

Team

Date for first team meeting

Date

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TAKE NOTES AFTER THE COFFEE CHAT!

Always schedule time after the coffee chat to write down your reflections.

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PREPARE TEAM MEMBERS

This may be different.
Strengths-based.
Family-voice and choice.

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Engagement/Team Prep �Preparing Family for Initial Wrap Meeting (1 hour)

Prepare an Agenda

Introductions
Ground rules
Celebrate successes
Mission
Strengths
Needs
Action plan
Crisis plan
Next meeting

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Engagement/Team Prep�Preparing Family for Initial Wrap Meeting

Preparing the family

Talk about the meeting process
Walk the family through the agenda (plan it w/them)
Give permission to ask ANY questions AND redirect the process

Recruit, engage & educate team members

Be prepared to do this task, as a facilitator, and consider asking/considering family involvement
Remember your elevator speech!

Set meeting date/time

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Facilitator and Caregiver Communication

Identify team members:

Home

School

Community

Schedule team meeting:

What time works best for the family

Contact team members:

Discussion about who the facilitator will invite and who the parent will invite to the team meeting.

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Follow-Up Tasks

Identify youth and make sure administration is on-board.

1

Call family/guardian and use your elevator speech.

Schedule the coffee chat.

2

Have the coffee chat.

Identify and prep the team members.

Schedule the first team meeting.

3

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Questions & Responses

What questions do you have?