Connecting Pediatricians, Families, and Schools �for Thriving Youth
EDNAVIGATOR OVERVIEW | OCTOBER 2024
Goal
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Agenda
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EdNavigator specializes in providing expert education support for busy families.
PROBLEM�A great education can be life-changing—but navigating schools is absurdly stressful and confusing.
SOLUTION�Connect families with personal education advisors (“Navigators”) who help them achieve better outcomes.
Pediatricians are ideally positioned to help families identify education-related challenges…
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…but pediatricians aren’t always able to provide or coordinate educational support themselves.
| Regular interactions |
| Trusted perspective |
| Best practice |
| Time constraints |
| Lack of training and resources |
| Insufficient reimbursement |
EdNavigator’s Theory of Change
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Investing in linkages among pediatricians, families, and schools has several benefits.
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UPSTREAM IMPACT | EFFICIENCY | PERSONALIZATION | SCALABILITY |
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We have seen the potential to scale our work – expanding in Boston, the Bay Area, and Washington, DC.
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Since 2021, we have received more than 2,000 referrals of families needing education support.
Education Support Requested (YTD):
Demographics (YTD):
Age Breakdown (YTD):
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1300 (projected)
700 (projected)
To grow sustainably, we believe investments should come from healthcare, philanthropy, and public sources.
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PROPOSED COST BREAKDOWN | |
Cost per Referral | $2,000 |
Healthcare Contribution | $330 |
Philanthropy Contribution | $470 |
Public Funding Contribution | $1,200 |
Impact on Children and Families
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Navigators are experienced educators and special education experts that deliver results for families.
Ashly Marmol | Gabriela Corsa | Alex Gordon | Ivette Rubio |
Served as a middle school special education coordinator and special education math teacher in Maryland and foster care case planner in New York. | Previously taught special education and mathematics in Colorado and visual arts for grades kindergarten through fifth in Florida. | Taught middle school life skills for self-contained special education classrooms, coached Special Olympics teams, and worked as an Early Intervention Specialist in Texas. | Experienced educator with background in middle school math and science and college and career programming. Served families in Boston and Southern California. |
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Navigators work one-on-one with families until their issue is resolved.
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DEC:
Pediatrician enters referral
Review referral & contact parent
Contact school & district staff
Help draft special ed. evaluation request letter
Email request letter to district, arrange speech evaluation
Call parent to walk through consent for add’l evaluations
FEB:
District conducts evaluations
Confirm eval dates with parent
Request evaluation results; review with parent
APR:
IEP eligibility meeting
Request copy of IEP; create summary
IEP Review Meeting with parent
Draft request for compensatory services for speech delays
Follow up with district on compensatory services request
Review compensatory services plan with parent
Check in with parent on IEP implementation and referral goals
MAY: Referral closed
5 months
20+ interactions
5 school / district contacts
10+ hours Navigator time
“Severe expressive language delay. Special Education request brought to school around 9/28. Mother states that the person who does evaluations is on medical leave.”
Results to Date: Family Experience
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1,300+ | 114 | 95 | 97% | 95% |
Education Support Referrals Completed (Since 2021) | Avg Time to Complete in Days (YTD) | Family Net Promoter Score (YTD family responses to post-support surveys) | Percent of families who say EdNavigator’s support helped them resolve the educational issue they were focused on | Percent of families who say they feel more confident about supporting their child’s education in the future after working with EdNavigator |
Family Testimonials
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“I am very grateful for Victoria. She went above and beyond to get my son Alexander the help he needed. As a special needs parent, it is very difficult to get help from the school and Victoria was able to help me navigate through the process.”
- UCSF-BENIOFF CHILDREN’S HOSPITAL FAMILY, MAY 2024
“Alex Gordon is an excellent Navigator. He helped me understand my child’s IEP better. He ensured I was taking the proper steps and making the right decisions about my child’s services. He informed me about the next steps I should take for my child’s middle school transition, and my rights by law.... I feel so much more confident navigating my child’s academic needs. Thank you so much Alex!”
- BOSTON COMMUNITY PEDIATRICS FAMILY, MARCH 2024
“I am very grateful to Gabriela Corsa, thanks to her my son did not lose his school year and we were able to get him evaluated to update his IEP. I recommend her 100%.”
- NEIGHBORHEALTH FAMILY (translated from Spanish), MAY 2024
“Ashly Marmol was the best I'm so grateful. These program is so needed. I'm a first generation immigrant, school system can be a challenge.”
- CHILDREN’S NATIONAL HOSPITAL FAMILY, SEPTEMBER 2024
“My experience has been such a great one, I will recommend EdNavigator to any parent looking for that extra support we all need.”
- BOSTON COMMUNITY PEDIATRICS FAMILY, JUNE 2024
Impact on Healthcare Providers
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Results to Date: Provider Experience
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2,000+ | 85 | 91% | 85% | 88% |
Education Support Referrals Submitted (Since 2021) | Provider Net Promoter Score (Provider responses to spring 2024 survey) | Percent of providers who say having access to EdNavigator leads to better quality of care for the patients | Percent of providers who say EdNavigator's support helps them spend less time on patients' educational issues | Percent of families who say EdNavigator's support makes them more likely to continue using their healthcare provider for their child’s healthcare needs |
Connect with Us
ednavigator.org
Tim Daly
tim.daly@ednavigator.org
linkedin.com/company/ednavigator