RPM

RAPID PROTOTYPE MATERIALS

LAM SPECIFIC

Customer Specific Expectations

• Quotes to customer within 4 hours. If more than 4 hours needed, must contact buyer with reasons/explanation of why
• Customer PO’s placed within 2 hours
• Per customer, compete based on fastest delivery, not cost
• Sequence of Events (SOE)- Itemized listing of activities and timeline
• This is required when an RPM order is late, or it does not meet BIC (best in class) and or END. Customer Spreadsheet/template to use.
• Performance Measurement:
• OTD to END goal is 87%
• OTD to BIC LT goal is 95%
• OTD to Promise Date 98%
• If Lam’s response is delayed, be persistent to call until you reach your SBM and SBM’s Manager (see Lam escalation chart)
• Invest in stocking commonly used materials
• Goal is for fit, form and function for a part, not necessarily FAI conformance (for assy’s)
• END= Engineering Need Date, BIC LT: Best in class lead time (spreadsheet for identifying customer expected BIC)

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DOC-1.0-008 Rev 1 Effective Date: 10/10/23

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Quoting

• Include Details in Quote/Quost
• Quote 1 of 4 possible responses
• Can meet END; Cannot meet End but can meet BIC LT; Cannot meet END or BICLT (must list reasons why); No Bid
• Quote with split line option to improve first piece delivery
• List exceptions & work content time in QUOST; Email redline drawing to buyer
• All expedite fee’s must be included in quote on a separate line item. CANNOT add expedite fee after quote issued
• Always quote with expiration time/date
• If quote is outside END, include high level BIC LT sequence of events (SOE)
• EX: Material 1D, Program 1D, Fixture 1D, Manufacture 1D, OSP: Ano 2D Inspect/Ship 1D
• Reference excel SOE document for more details DOC-8.1-011 (Sequence of Events)
• Review drawing specification early at engineering/contract review
• Confirm you can meet ALL specification requirements
• If problem(s) identified, contact the buyer ASAP and submit PR if necessary
• Ensure all necessary fixtures, tooling and BOM components are available at time of quote

DOC-1.0-008 Rev 1 Effective Date: 10/10/23

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Receipt of PO- Lam Expectations

• Forward schedule ALL RPM Orders
• Launch/begin the order ASAP and ship early at every opportunity. No penalties for early shipment
• Do not backwards schedule from the END date or your promise date
• #1 target for all orders is END, #2 is BIC LT
• Align with your SBM if you are unaware of what your commodity BIC LT is (use spreadsheet first to try to identify BIC LT)
• When Commit date is missed, END and BIC LT counts as a miss automatically
• Perform operations in parallel (contract review, programming, material procurement, etc.)
• END Escalations (if we miss END then escalation at Lam and notification to PSP will occur)
• Respond to them ASAP- Acknowledge within 4 hours – Commit within 24 hours
• Manage & Expedite OSPs (outside processes)
• Confirm OSP expedited commit and don’t assume they are expediting

DOC-1.0-008 Rev 1 Effective Date: 10/10/23

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4

Receipt of PO- Lam Expectations Cont’d

• Respond to RPM Escalations ASAP
• Acknowledge within 4 hours, commit within 24 hours
• Escalation is kicked off by a commit date that is greater than END
• Provide high level BIC LT break down of processes (SOE)
• Split line items for improved delivery
• Delivering 1 or 2 pieces of a large quantity early may satisfy the requestors needs
• If initial delivery of split quantity meets END, the entire line item will meet END
• Communicate the split line options to your buyer through QUOST
• Always email the Buyer and SBM when changing your commit date
• Keep the dashboard up to date as possible with no surprises

DOC-1.0-008 Rev 1 Effective Date: 10/10/23

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Receipt of PO- Lam Expectations Cont’d

• Actively Manage and expedite all outside service processes
• Quote your OSPs at time of Lam quotation as well as after PO is received
• Confirm OSP expedited commit and don’t assume they are expediting
• Always expedite OSP services to best possible lead time
• If doing an OSP in house to improve lead times, align with SBM
• Do not outsource RPM if you have internal capability issues without written SMB approval
• Outsourcing RPM adds significant risk to speed and commitments
• Only subcontract work for pre-established POR, unique capability needs, or Lam specified vendors
• PR submissions
• Select RPM Line Down- Submit title as “RPM PO# 4700XXXXX- Problem statement”
• Escalate RPM PRs until you get a valid response- Buyer>RPM SBM>SBM Management> SMG
• Do not wait for ASA (authorization to ship) to continue manufacturing once you have enough guidance (PR or email) to do so
• ASA is required to ship deviation!!

DOC-1.0-008 Rev 1 Effective Date: 10/10/23

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Contract Review/Gate 1

• No formal Risk Form/Kick Off required
• PSP team can utilize any documents deemed necessary that is apart of the QMS in order to process an order, however it is not a requirement
• Release router as bare bones, update items as they are received from the team
• Must inform purchasing when order is received so we can work in parallel
• If FAIR required, then it should be marked on the Quost and/or the Lam portal
• Ensure there is a routing step for FAIR
• Ship FAIR required parts ASAP, do not wait for Lam FAIR approval to Ship!

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DOC-1.0-008 Rev 1 Effective Date: 10/10/23

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Additional Process Requirements

• If ANY delays, then we MUST inform CSR’s/PE’s/RPM Champion
• Must have notes in traveler that part is RPM
• Must watermark RPM or stamp RPM on drawing to signify RPM part
• Print traveler on TEAL paper to signify RPM
• Log-in’s still required to be done in ERP System
• RPM jobs do not fall under any regulatory requirements, therefore any QMS required processes, outside of this one, do not apply to RPM jobs
• Place label on shipping boxes with RPM on 2 sides (use box labels)

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DOC-1.0-008 Rev 1 Effective Date: 10/10/23

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