1 of 7

DEFINE

MEASURE

ANALYZE

IMPROVE

CONTROL

Define the Problem

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Project Purpose:

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Organizational Impact:

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Project Scope:

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​

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Team Leader: Matthew Craig Champion: Chris Tillett

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Team Members: Mindi DeWitt

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Coaches: Mark Myer

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DMAIC Problem Solving Methodology

Center for

Competitive Change

The Center for Competitive Change (C4CC). All Rights Reserved © 2014. version 9

2 of 7

DEFINE

MEASURE

ANALYZE

IMPROVE

CONTROL

Define the Problem

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SUPPLIER

PEOPLE & PROCESS

INPUTS

OUTPUTS

CUSTOMER

Advisors

Athletic Directors from both schools

Athletic Directors Calling each other to schedule games and scrimmages.

Club members

Advisors

Graham Administration

Dates from Advisors, athletic directors and administration

Club Advisors Schedule meetings that bet fit for them

Unclear announcem-ents

Remind text

Schools

School website

DMAIC Problem Solving Methodology

Center for

Competitive Change

The Center for Competitive Change (C4CC). All Rights Reserved © 2014. version 9

3 of 7

DEFINE

MEASURE

ANALYZE

IMPROVE

CONTROL

Measure the Problem

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Metric & Goal:

- There were 7 collisions in the past month (Metric)

- Reduce the percentage of collisions by 30% (Goal)

​

DMAIC Problem Solving Methodology

Center for

Competitive Change

The Center for Competitive Change (C4CC). All Rights Reserved © 2014. version 9

4 of 7

DEFINE

MEASURE

ANALYZE

IMPROVE

CONTROL

Analyze the Causes

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No real process to schedule clubs’ meetings. The advisors just schedule them on whatever day best suits them.

Athletic Directors have to call other Director to make sure date is non conflicting.

Whenever there is a scheduling conflict they have to go back and reschedule

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Too many meeting clashes

People

Process

Students

Too involved

Teachers

Athletic Directors

Forced Involvement

Attitude

Poor Management

Google Doc not being used

Poor Communication

Laziness

Laziness

Poor communications between clubs

DMAIC Problem Solving Methodology

Center for

Competitive Change

The Center for Competitive Change (C4CC). All Rights Reserved © 2014. version 9

5 of 7

IMPROVE

DEFINE

MEASURE

ANALYZE

CONTROL

Implement Solutions

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Problem Root Cause Solutions

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Schedules between other extra curricular activities are colliding.

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Lack of communication between advisors

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No knowledge or motive to use the google calendar.

Train advisors how to use google calendar

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Make the calendar mandatory

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DMAIC Problem Solving Methodology

Center for

Competitive Change

The Center for Competitive Change (C4CC). All Rights Reserved © 2014. version 9

6 of 7

DEFINE

MEASURE

ANALYZE

IMPROVE

CONTROL

Maintain the Gains

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Results:

​

As you can see from our current

data, the amount of schedule

conflicts has dramatically reduced

after this calendar and communication

process was put in place

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​

​

​

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DMAIC Problem Solving Methodology

Center for

Competitive Change

The Center for Competitive Change (C4CC). All Rights Reserved © 2014. version 9

7 of 7

DEFINE

MEASURE

ANALYZE

IMPROVE

CONTROL

Maintain the Gains

​

Results:

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  • After the implementation process we have found that the leaders we originally spoke to said that they have thought communication has improved and according to our current data only 2 meetings have clashed in the past 2 months. This is a 90% improvement well over the 30% goal.

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Maintain the Gains:

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  • Implemented new metrics for ongoing monitoring

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  • Trained all advisors how to use the google calendar

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​

DMAIC Problem Solving Methodology

Center for

Competitive Change

The Center for Competitive Change (C4CC). All Rights Reserved © 2014. version 9