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Social safeguards in practice

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Learning and improving while doing

David S. Wilkie

Michelle Wieland

Margit Bertalan

Janet Onguka

Simon Mwangi

Heidi Kretser

Kasper Agger

RoC, DRC, Madagascar and Kenya staff

Wildlife Conservation Society

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Safeguards founded on respect for rights

CONSENT

GENDER

GRIEVANCE REDRESS

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Safeguards founded on respect for rights

ETHICS

HUMAN SUBJECTS

ARM

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Why a Grievance Redress Mechanism?

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Requisites for an effective GRM

Accessible

Timely

Fair

Transparent

Address All Grievances

Legitimate

Secure

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Submission Options

  • Phone call or SMS
  • Email
  • In person
  • Letter
  • Free hotline
  • Suggestion Box

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Grievance redress process

SUBMISSION

Submit

a

grievance

1

2

REVIEW

Submission is graded and categorized

INFORMATION GATHERING

Investigation to verify submission

TREATMENT

Options discussed with parties

RESOLUTION

Agreed option is implemented

3

4

5

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Grievance types

Severity

Positive feedback, Suggestion

Request or Question

Human-Wildlife Conflict

Management

Illegal Activity

Project Implementation

Safeguards and Human Rights

Other

Grades

Categories

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Grievance management

Data Aggregation

Offline

Online

Recording

Submission

Data Transformation

Upserting

Destination Database

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Okapi Wildlife Reserve - submissions

245

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GRIEVANCE REDRESS MECHANISMS

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In person/ in office

In person/ in field

Suggestion box

Pause & Reflect

Free

Hotline

Community Focal Points /GRM team

Data Aggregation

Offline

Online

Recording

Submission

Data Transformation

Upserting

Destination Database