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EMERGING MODES OF BUSINESS

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Prepared By:

Mr.Ashish A. Johory

PGT Commerce

JNV Kodagu

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What is E-Business?

E-Business may be defined as the conduct of Industry, trade and Commerce using the computer networks.

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How is E-Business different from� E-Commerce

  • E-Business is a broader term than

E-Commerce

  • E-Business includes E-Commerce, Production, Inventory Management, Product development, accounting and finance and human resource management

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Scope of E-Business

  1. B2B Commerce
  2. B2C Commerce
  3. Intra-B Commerce
  4. C2C Commerce

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What is B2B Commerce?

It refers to the activities related to the buying and selling of products between two or more business firms through digital media i.e. Online transactions.

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Example of B2B Commerce

A Firm named as Verses Inc. which deals with the manufacturing of TV Remotes places an order online with another firm named as Supreme techno pvt. Ltd. for purchase of spares.

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What is B2C Commerce?

It refers to the activities related to buying and selling of goods and services where the business firms are at one end and its customers at the other end through online platform.

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Example of B2C Commerce

Withdrawal of cash from ATMs

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What about C2B Commerce?

It is a variant of B2C Commerce in which the flow of activities is from the Customers to the firm. For eg. Customers making use of Call centres to make queries and lodging complaints.

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What is Intra-B Commerce?

It refers to the interaction between various departments of a firm through computer networks inorder to facilitate the conduct of operations smoothly.

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Example of Intra-B Commerce

The Marketing Department of a firm continuously interact with the Production Department through Computer networks to ensure coordination between the demand and supply of goods and services.

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What is C2C Commerce?

It refers to the activities related to the buying and selling of goods and services through computer networks between two or more customers.

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Example of C2C Commerce

Buying and Selling of Second hand goods through OLX

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Benefits of E-Business

  • Ease of Formation and low Investment requirement
  • Convenience of time i.e. 24x7x365
  • Faster speed of transaction
  • Global reach
  • Movement towards a paperless society

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Limitations of E-Business

  • Lack of Personal Touch
  • Incongruence between Order Giving or Taking and Order Fulfilment speed
  • Need for Technology capability
  • Increased risk due to non-traceability of parties
  • People Resistance
  • Risk of Hacking

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Difference between E-Business and Traditional Business

Basis

Traditional Business

E-Business

Ease of Formation

Difficult

Simple

Physical presence

Required

Not Required

Cost of setting up

High Cost

Low Cost

Operating Cost

High Cost

Low Cost

Ease of going global

Less

Much ease

Transaction Risk

Low

High

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Process of Online Trading

  1. Registration – Before Online trading, the customer must register with the Vendor
  2. Placing an Order – Pick and Drop items in the shopping cart
  3. Payment Mechanism – Payment can be done through Cash-on-Delivery, Cheque, Net Banking, Credit or Debit Cards, UPI, Digital Cash

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Security Concerns related with Online Transactions

  1. Transaction Risks:

a) Default on order taking or giving

b) Default on delivery

c) Default on payment

  1. Data Storage and Transmission risks:

a) VIRUS b) Hacking

  1. Risks of threat to intellectual property and privacy

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