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Pimax Crystal Setup

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PC Requirement

Please make sure you are using a desktop PC and meet the above system requirements.

Laptops are Incompatible

with the Crystal

Must use a desktop PC

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SPEC

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All Items in Box

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Before connecting to the PC ensure that both the headset and the controllers have been fully charged.

Please Note

2. Please ensure you have connected the DP

(DisplayPort) cable to the dedicated Display port

on your desktop computer's graphics card.

3. When you connect the DP cable to the headset,

You should hear a *click* confirming that

it has been properly inserted.

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What is your connection error code

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Solution for 10500 code

Error Code: 10500

Troubleshooting Steps: DisplayPort Connection

Step 1: Verify Firmware Status

• Switch the headset toggle to AIO mode.

• Check for a solid green LED and Pimax lobby display upon boot.

Step 2: Switch the headset toggle back to PCVR Mode.

Step 3: Check Headset Indicator Light

• Ensure constant blue light during boot for correct connection.

Step 4: Verify USB Connection

• Secure the USB connection between the headset and the computer.

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Solution for 10500 code

Step 5: Verify DP Cable Connection

• Insert DP cable until you hear a "click" sound

Step 6: Confirm Connection

• PimaxPlay client should display "connected," and the headset's indicator light should be a constant green.

https://www.youtube.com/watch?v=Z8HlH6AErRM

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Solution for error code

Error Code: 10936 - Failure to Initialize Headset Screen

Step 1: Unstable DP Cable Connection

• Reconnect DP cables at both ends.

Step 2: Computer System or Graphics Card Abnormalities

• Restart the computer for normal functionality.

Error Code: 10938 - Graphics Card Output Reaches Maximum Capacity

Step 1: Using Multiple Displays

• Connect only one display along with the HMD.

Step 2: High-Resolution or High-Refresh-Rate Displays

• Lower display resolution or refresh rate. Try using an HDMI cable if using a DP connection for the display.

Error Code: 30205 - Timeout in HMD Connection to Computer

Solution: Restart the service or reboot the headset.

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How to connect with USB Hub

https://www.youtube.com/watch?v=AtxmVSYLo5Q

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https://youtu.be/pQs9TyS3LZE�How to install the battery

Battery Installation/Replacement

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How to switch between PCVR and AIO modes:�https://www.youtube.com/watch?v=nIJlFWUnyF8

Switch mode between PCVR and android mode

2. If you want to access PCVR mode, please make sure you have toggled the switch to the PC mode setting.

If you want to use your device in Standalone mode, please make sure you have toggled the switch to AIO mode

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https://www.youtube .com/watch?v=G223d-_rMj0

How to replace the earphones on the Pimax Crystal

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Headset Initialization Process��1. Connect all cables (pg7) and insert the battery.�2. Long press the power button for several seconds until the Battery indicator turns blue.�4. The headset power led will flash white for 3 seconds�5. At the same time,The computer will play the windows tone signalling that a new usb device has been connected. . �(Unlike other PCVR headsets, the Crystal is actually a Qualcomm android device similar to a smartphone)�6. Open the Pimax Play Client

7. The Pimax Play client will show the headset as “connected” if the device page is selected (accessed by flicking the Device menu in the bottom left corner of the Pimax Client). Connection can take up to 20 seconds to complete. ��

Connect and turn on the headset

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Function List

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https://www.youtube.com/watch?v=SwIKRiLeYx4

How to wear your VR headset correctly

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https://www.youtube.com/watch?v=SAnQqa7B4k4

Wearing Location Reminder

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https://www.youtube.com/watch?v=EvkG7ioFY1Q

AutoIPD and DFR

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https://www.youtube.com/watch?v=SAnQqa7B4k4

DFR in Game

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https://pimax.com/how-to-use-eye-tracking-on-the-pimax-crystal/

Launch Pimax Play, click and select “Eye Tracking”.

Eyetracking

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“EyeChip” should be in the “Device Manager”.

Troubleshooting for Eye tracking

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3. Confirm the presence and activation of the eye tracking sensors by taking a photo of the lenses with your smartphone. These sensors are invisible to the human eye but can be seen in photos and videos if photographed while the headset is ON and connected to the PC.

2. Look on the backside of the lenses and confirm the presence of electrical contact points such as those pictured in the image below. These contacts are necessary for the eye tracking functionality.

Troubleshooting for Eye tracking