TRAINING &
DEVELOPING
Standard Chartered Bank, Bangladesh.
EMPLOYEES
Introduction
Training and Development is any attempt to improve current or future employee performance by increasing an employee's ability to perform through learning, usually by changing the employee's attitude or increasing his or her skills and knowledge.
SCB believes in nurturing human capital through training to get the best out of them. They start to train staff from day 2 of recruitment.
● The major functions:
- Acquisition
-Development
- Motivation
- Maintenance
Overview of the Company
Standard Chartered PLC is a British multinational banking and financial services company headquartered in London, England. It operates a network of more than 1,200 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people.
Rationale for Choosing The Topic
Enables us to access the core integral part that the top management
Hope to find different methods used in training and developing programs
The impact that has on the employees working within an organization
To know what Employees are thinking about the process
Objectives
Identify employee’s competency level when they are given training.
the impact of Training and Development on employee performance
identify the relationship between employee satisfaction and training and development.
Assess overall motivation and acceptance of training within the organization.
identify the general information of training and development and employee perceptions.
Explore different methods of training and development that affect employees performance and productivity
Assumption
The respondents will fully understand the questions they will be asked
The instrument to be used will elicit reliable responses
The respondents will provide honest expressions of their knowledge
The overall structure of the research will present the core topic in a consistent manner.
Limitations
For extensive research time was not sufficient, even employees doesn’t have much time to provide more information.
Topic related journal, reports, books were not found in online.
Limited access to the Standard Chartered Bank training and development website.
Employees are not willing to disclose confidential data
1
2
3
4
Literature Review
Conducting Training need assessment
Ensuring employees readiness for training
Creating Learning Environment
Ensuring transfer of training
Evaluation plan
Training Method
Monitor and evaluation
Training design processs of SCB
01
02
03
04
05
06
07
Literature Review
01
02
03
04
05
06
07
08
Skill Training
On-job training and off the job training
Performance related training
Product and Operational process Training
E-learning
Specific competency training
Job Rotation
Orientation Training
Types of training in SCB
Research Methodology
Primary
Data
Secondary
Data
Data Analysis
Face to face with the manager:
Which are the HR functions
Total Costing invested in training per year
Data Analysis
On which criteria the duration of trainings are done?
Tenure
Post
Experience at SBC
External trainings
Performance
Age
Gender
Sample of 10 employees
Kawran Baazar Branch.
Different Departments
Assessment – Strongly Agree - Agree - Neutral - Disagree- Strongly Disagree
Data Analysis
Study on the employees:
Data Analysis
Majority of training programs attended:
BIBM
1
On the job training
2
E-Learning
3
Job Rotation
4
5
Town Halls
Undergoing Orientation
I have come to know about the bank’s background in details at the beginning of the first day
As a new employee I got a formal orientation
I clearly acknowledged my duties and responsibilities
The interaction with the superiors, subordinates and colleagues was satisfactory
I learned about the culture of the bank
I clearly understood the health and safety rules with the policies
The employee came to know about the background and culture of the bank along with his duties from the first day of joining.
The interaction with superiors, subordinates and colleagues was satisfactory on the very first day of joining.
Agree
Neutral
Undergoing Training Orientations
I can choose training program
Topics covered are relevant to my job
The trainers have the proper knowledge about the topic
I have been truly benefited by attending the programs
The courses arestructured in a way that I easily grasp the materials
The trainings changed positively the performance and the behavior patterns
All the trainings are effective & the bank focuses on employee needs
Recommendations and Conclusion
Increasing employee interest
Active top management support
Rewarding and ‘Listen to them’ – motto.
Designing trainings according to background and experience
Outlining details
Thank You