🚨 SERS — Smart Emergency Response System

AI-Powered Emergency Dispatch for Pakistan | FAST University Islamabad

FARYAL

MANAHIL

FIZZZA

ALIZA

The Problem

10K+ Daily Calls to Rescue 1122

20 Min Average Response Time

40% Language Gap - Can't report in English

⚠️ Heart attack survival drops 10% every minute · Fire doubles every 30 seconds · Severe bleeding: death in 2–5 minutes

❌ "Dil ka dora" (heart attack) and "Aag lagi hai" (fire) are not understood by existing AI systems.

The Solution: How SERS Works

Smart Dispatch

AI Classification

Call Received

The Smart Emergency Response System (SERS) revolutionizes emergency dispatch with a swift and accurate process:

1

Call Received

Caller dials 1122 in Urdu or English

2

AI Classification

Identifies emergency in 1s with 94% accuracy

3

Smart Dispatch

Nearest unit deployed within 30 seconds

• Technology Stack

• XLM-RoBERTa - 550M parameter multilingual AI model

• Web Speech API - Voice recognition in Urdu & English

• OSRM - Real-time road routing

• SQLite + Streamlit - Database & web interface

• Three User Roles

• Reporter

Submit emergencies via voice or text

• Operator

Dispatch units with one click

• Admin

Analytics & fleet management

Dashboard Overview & Screenshots

Three Role-Specific Interfaces

Reporter Dashboard

• Speak or type emergency
• Select city & time
• Track status

Operator Dashboard

• View pending incidents
• One-click dispatch
• Track live units

Admin Dashboard

• Analytics dashboard
• User management
• Unit fleet tracking

Interface Screenshots

Public Survey Results — 100+ Citizens Surveyed

90%

Support Adoption - Want SERS adopted by Rescue 1122

85%

Would Use Voice - Would use a voice-enabled system

82%

Voice is Important - Voice recognition is important

76%

Dissatisfied - With current response times

SERS vs Existing System

Feature

Existing System

SERS

Urdu/English Support

❌

✅

AI Classification

❌

✅ 94% accuracy

Automatic Dispatch

❌

✅

Real-Time Tracking

❌

✅

Offline Capable

❌

✅

"Language shouldn't be a barrier to survival. SERS removes the barrier."

Future Roadmap

⚡ Immediate — 3 Months

📱 Mobile app with one-tap SOS · 🔔 Push notifications · 📸 Photo/Video upload

🚀 Mid-Term — 6 Months

🤝 Rescue 1122 partnership · 📍 Live GPS tracking · 🚦 Traffic integration · 🏥 Hospital bed availability

🌍 Long-Term — 12 Months

🔗 Blockchain records · 🚁 Drone integration · 📊 Predictive analytics · 🇵🇰 Nationwide rollout (<5 min response)

📦 Open Source Plans:

• Release Urdu emergency dataset
• Contribute to Hugging Face
• OSRM Pakistan profiles

Market Opportunity & Roadmap

Government Investment

💰 Rs 14.8 Billion invested over 3 years

📊 Rs 8 Billion allocated for Rescue 1122 (2026–27)

🚒 Rs 300 Million for fire services (39 tehsils)

Revenue Streams

🏛️ B2G: Rs 200–500 Million/year

🏢 B2B: Rs 50–100 Million/year

📊 Data Analytics: Rs 20–50 Million/year

ROI Projection

💵 Investment: Rs 50 Million

💰 Annual Savings: Rs 200–500 Million

📈 ROI: 400–1000% in Year 1

🌍 Global Ambulance Market: USD 10.2 Billion (5.8% CAGR)

Why SERS? — 5 Pillars of Defense

1

AI-Powered Dispatch

Not just translation — intelligent classification and routing

2

Real-Time Analytics

Data-driven decisions for resource planning

3

Offline-First

Disaster-ready, works without internet

4

Cost-Effective

90% lower cost than custom-built solutions

5

User-Centric Design

Three role-specific dashboards for every stakeholder

Thank You & Questions

"In an emergency, every second counts. SERS ensures those seconds are used wisely."

Connect with Us

🔗 Live Demo

🔗 GitHub

📧 Contact: [Your Email] · [Your Phone]

🚀 Ready for Questions