Tebra Patient Appointments 2023 Weighted Report�July 24, 2023
Executive Summary
Response Information
The results in this report are from an online survey of 1,075 U.S. adults who visited a doctor in the past year. The survey was fielded from July 20 to 23, 2023.
Topline results presented in this report were weighted to be representative of the overall population by the following variables —
Who Qualified for the Survey
Country
Which healthcare providers have you seen in the past 12 months?
Highlights
Canceling and Rescheduling
In the last 12 months have you canceled a medical appointment?�Yes (44%), No (56%)
In the last 12 months, have you failed to show up to an appointment without first canceling?�Yes (15%), No (85%)
Cancellation Fees
Have you ever been charged a fee for a cancellation or no show?�Yes (18%), No (82%)
Switching Providers
Would you switch providers if they canceled or rescheduled on you?�Yes (21%), No (79%)
What could your provider do to stop you from canceling, rescheduling, or not showing up?�Top 3 — Offer more same-day or next-day appointments (71%), Seeing patients on time (57%), Send more reminders (40%)
Waiting to See a Doctor
Would you opt-in to a virtual waiting room in order for you to show up to an appointment on time?�Yes (74%), No (26%)
General Questions
Have you ever referred someone to your doctor′s office?�Top 2 — Yes (56%), No (44%)
Yes/No Questions - Past 12 Months
Yes/No Questions - Attitudes
Yes/No Questions – “Yes, I Would”
Frequency Questions
Misc. Yes/No Questions
Screener
Which healthcare providers have you seen in the past 12 months?
Top 3 — Doctor for primary care (79%), Dentist (53%), Medical specialist (39%)
Canceling and Rescheduling
In the last 12 months have you canceled a medical appointment?
Yes (44%), No (56%)
In the last 12 months, have you failed to show up to an appointment without first canceling?
Yes (15%), No (85%)
How often do you need to cancel and reschedule a medical appointment?
Top 2 — Never (19%), Rarely (59%)
In the past, what are reasons you have canceled or haven′t shown up to a medical appointment?
Top 3 — Work conflict (36%), Not feeling well enough (33%), Transportation (29%)
In the past, what are reasons you have canceled or haven′t shown up to a medical appointment?
Top 3 — Work conflict (35%), Not feeling well enough (32%), Transportation (28%)
Cancellation Fees
Have you ever been charged a fee for a cancellation or no show?
Yes (18%), No (82%)
What is a typical fee that you have been charged?
Top 2 — $1-$20 (20%), $21-$40 (39%)
Do you think it′s fair to be charged a fee for a cancellation or no show?
Yes (48%), No (52%)
Have you ever shown up to an appointment you would have canceled because you were afraid of being charged?
Yes (32%), No (68%)
If you could reschedule your appointments online – without having to call the office – would you be more likely to show up to your appointment?
Yes (75%), No (25%)
If you were offered a discount for prepaying for an appointment, would you be more likely to show up?
Yes (64%), No (36%)
Switching Providers
Would you switch providers if they canceled or rescheduled on you?
Yes (21%), No (79%)
After how many times?
Top 2 — 1 time (14%), 2 times (42%)
Are you more likely to try a new provider with a no-fee cancellation policy?
Yes (56%), No (44%)
Is it ever reasonable for a doctor to cancel or reschedule an appointment?
Yes (83%), No (17%)
What is a reasonable excuse for a doctor to cancel or reschedule?
Top 3 — Family emergency (83%), Sickness that is contagious (82%), Personal emergency (79%)
Is there anything your provider can do to stop you from canceling, rescheduling, or not showing up?
Yes (27%), No (73%)
What could your provider do to stop you from canceling, rescheduling, or not showing up?
Top 3 — Offer more same-day or next-day appointments (71%), Seeing patients on time (57%), Send more reminders (40%)
How likely would you be to switch providers for a better no-show policy?
22% Likely — Completely likely (8%) + Very likely (14%)
Waiting to See a Doctor
How long is too long to wait in the waiting room for an appointment?
Top 2 — Up to 15 minutes (17%), 16-30 minutes (39%)
Would you switch providers if they were late to your appointment?
Yes (30%), No (70%)
After how many times?
Top 2 — 1 time (7%), 2 times (35%)
What do you feel when your doctor is late to your appointment time?
I′m frustrated (42%), I′m understanding (39%), I′m indifferent (19%)
Would you be comfortable seeing another provider at the practice if yours is unavailable?
Yes (76%), No (24%)
Would you be willing to do a telehealth session if your provider is unavailable in person?
Top 2 — Yes, I would (56%); No, I wouldn′t (20%)
Would you opt-in to a virtual waiting room in order for you to show up to an appointment on time?
Yes (74%), No (26%)
Do you feel more likely to cancel or reschedule a telehealth appointment than an in-person appointment?
Yes (36%), No (64%)
Do you feel you are given the same level of care with telehealth as with an in-person appointment?
Yes (49%), No (51%)
General Questions
Have you ever referred someone to your doctor′s office?
Top 2 — Yes (56%), No (44%)
Are you a part of a patient loyalty program?
Yes (12%), No (88%)
When your doctor sends you health information, what format do you prefer it to be in?
Top 3 — Brochures or other printed materials (68%), Posters or charts (22%), YouTube videos (19%)
Do you look for additional information than your doctor provides you, and if so where?
Top 3 — None of the above (44%), Brochures or other printed materials (25%), YouTube videos (23%)
Do you look for additional information than your doctor provides you, and if so where?
Top 3 — General web search (56%), YouTube videos (23%), Brochures or other printed materials (22%)
Selected Sound Bites
Please share a ″horror story″ about waiting at a doctor′s office.
Please share a ″horror story″ about a cancellation of an appointment that you had for a doctor′s office.
Demographics
Which healthcare providers have you seen in the past 12 months?
Base: 1,075 (All respondents)�Note: Respondents could select multiple options.
Please share a ″horror story″ about waiting at a doctor′s office.
Please share a ″horror story″ about waiting at a doctor′s office.
Word | Count | % | Example Quote |
Hours | 20 | 22% | "I once waited in the room for two hours, and the doctor said, when he got in, that he would have left. But, once I was there, it made sense to stay." |
One | 15 | 17% | "Went to a new dentist for the first time. They put me in the examining room chair, dental hygienist told me doctor would be in shortly. Sat there for one hour, hygienist passed by room, saw me, came in, looked horrified, apologized and said they forgot about me." |
Horror story | 8 | 9% | "Don't really have a 'horror story'. Have had absurdly long waits in the ER, though." |
Told | 7 | 8% | "My appointment was at 100pm, I watched big pharmaceutical company bring in carts of food and waited 235min and was told that there was a sick patient that's why it was so long..." |
Appointment | 7 | 8% | "I was waiting for my doctors appointment. While waiting I was reading something that was posted on Facebook, one of my friend forwarded. It was very funny and I forgot and left without seeing my doctor." |
Room | 6 | 7% | "I once waited with my dad in the patient room of his regular doctor for a little over two hours. She had a patient with an emergency, but I wish they had come and told us. I couldn't leave the room because my dad fell asleep and I didn't want to wake him." |
See | 6 | 7% | "I was waiting to see my primary care provider because I had bronchitis. I had to bring my 2 small kids with and we had to wait for about an hour. The kids, along with being sick, it was way too much!" |
Minutes | 5 | 6% | "Was kept waiting 2 hrs. 10 minutes. To me ...that is horror... my time is important just as theirs is. After that length of time, I left & changed drs. The staff made no apologizes at all for the delay. They were having 'a party' in their break room." |
Left | 5 | 6% | "Left in a lobby of a dentist for over an hour." |
Please share a ″horror story″ about a cancellation of an appointment that you had for a doctor′s office.
Please share a ″horror story″ about a cancellation of an appointment that you had for a doctor′s office.
Word | Count | % | Example Quote |
One | 11 | 14% | "Man, there was a ghost I saw once at the doctor, it was terrifying I mean I was screaming and everything then the doctor became one. Then the test came back saying I was high. It wasn't my fault." |
Called | 9 | 12% | "I made this annual physical appointment many months before the appointment and I had fasted for over 12 hours and the office called just before I was ready to leave." |
Weeks | 9 | 12% | "Waited weeks for a second opinion with a specialist and at the last minute they said he would be out of town that day and pushed appointment off three weeks." |
Months | 8 | 11% | "A few months ago I had to call us navy medical and I had to cancel my appointment for the following week, after I told the person on the other end I got yelled at because I canceled." |
Told | 8 | 11% | "I was told by my renal specialists that I needed an endocrinologist appointment as soon as possible, but the earliest I could get one was five months later. Two weeks after making the appointment, I was called and told it would have to be pushed back another six weeks." |
Reschedule | 8 | 11% | "It's not really a horror story, but during covid my doctor's office was occasionally closed when I had a schedule appointment and I had to reschedule but couldn't get an appointment until much later." |
Day | 8 | 11% | "I had an appointment and they cancelled it the same day I took the day off." |
Later | 7 | 9% | "A doctor cancelled on me during the time, my youngest child had an appointment and he wasn't able to be seen for a school check up a month later. I was very upset." |
Scheduled | 7 | 9% | "Recently I went for an appointment only to be told it had been rescheduled without anyone notifying me. I then had to sit in the lobby for 45 minutes until my scheduled ride picked me up." |
Time | 6 | 8% | "I waited over 2 hours past my scheduled appointment time. I did have work later that day so I needed to leave before I had a chance to see the doctor. I was still billed for the same day cancellation fee. I understand the doctor may run behind but 2 hours is a long time.. if they would have called or let me know when I checked in I could have rescheduled for another date." |
In the last 12 months have you canceled a medical appointment?
Base: 974 (91% of respondents)
In the last 12 months, have you failed to show up to an appointment without first canceling?
Base: 974 (91% of respondents)
How often do you need to cancel and reschedule a medical appointment?
Base: 1,075 (All respondents)
In the past, what are reasons you have canceled or haven′t shown up to a medical appointment?
Base: 878 (82% of respondents)�Note: Respondents could select multiple options.
In the past, what are reasons you have canceled or haven′t shown up to a medical appointment?
Base: 790 (73% of respondents)�Note: Respondents could select multiple options.
Have you ever been charged a fee for a cancellation or no show?
Base: 1,072 (>99% of respondents)
What is a typical fee that you have been charged?
Base: 191 (18% of respondents)
Do you think it′s fair to be charged a fee for a cancellation or no show?
Base: 1,072 (>99% of respondents)
Have you ever shown up to an appointment you would have canceled because you were afraid of being charged?
Base: 1,072 (>99% of respondents)
If you could reschedule your appointments online – without having to call the office – would you be more likely to show up to your appointment?
Base: 1,072 (>99% of respondents)
If you were offered a discount for prepaying for an appointment, would you be more likely to show up?
Base: 1,072 (>99% of respondents)
Would you switch providers if they canceled or rescheduled on you?
Base: 1,070 (>99% of respondents)
After how many times?
Base: 239 (22% of respondents)
Are you more likely to try a new provider with a no-fee cancellation policy?
Base: 1,070 (>99% of respondents)
Is it ever reasonable for a doctor to cancel or reschedule an appointment?
Base: 969 (90% of respondents)
What is a reasonable excuse for a doctor to cancel or reschedule?
Base: 1,070 (>99% of respondents)�Note: Respondents could select multiple options.
Is there anything your provider can do to stop you from canceling, rescheduling, or not showing up?
Base: 1,070 (>99% of respondents)
What could your provider do to stop you from canceling, rescheduling, or not showing up?
Base: 282 (26% of respondents)�Note: Respondents could select multiple options.
How likely would you be to switch providers for a better no-show policy?
Base: 1,070 (>99% of respondents)
How long is too long to wait in the waiting room for an appointment?
Base: 1,070 (>99% of respondents)
Would you switch providers if they were late to your appointment?
Base: 1,070 (>99% of respondents)
After how many times?
Base: 328 (31% of respondents)
What do you feel when your doctor is late to your appointment time?
Base: 1,070 (>99% of respondents)
Would you be comfortable seeing another provider at the practice if yours is unavailable?
Base: 1,070 (>99% of respondents)
Would you be willing to do a telehealth session if your provider is unavailable in person?
Base: 1,070 (>99% of respondents)
Would you opt-in to a virtual waiting room in order for you to show up to an appointment on time?
Base: 1,070 (>99% of respondents)
Do you feel more likely to cancel or reschedule a telehealth appointment than an in-person appointment?
Base: 1,070 (>99% of respondents)
Do you feel you are given the same level of care with telehealth as with an in-person appointment?
Base: 1,070 (>99% of respondents)
Have you ever referred someone to your doctor′s office?
Base: 965 (90% of respondents)
Are you a part of a patient loyalty program?
Base: 1,068 (99% of respondents)
When your doctor sends you health information, what format do you prefer it to be in?
Base: 1,068 (99% of respondents)�Note: Respondents could select multiple options.
Do you look for additional information than your doctor provides you, and if so where?
Base: 101 (9% of respondents)�Note: Respondents could select multiple options.
Do you look for additional information than your doctor provides you, and if so where? - Top 10
Base: 967 (90% of respondents)�Note: Respondents could select multiple options.
Do you look for additional information than your doctor provides you, and if so where?
Option | Rank | Response % |
General web search | 1 | 56% |
YouTube videos | 2 | 23% |
Brochures or other printed materials | 3 | 22% |
Social media | 4 | 20% |
Posters or charts | 5 | 8% |
Podcasts | 6 | 6% |
PowerPoint presentations | 7 | 5% |
Models or props | 8 | 4% |
DVDs | 9 | 2% |
Other | 10 | 3% |
None of the above | 11 | 20% |
Base: 967 (90% of respondents)�Note: Respondents could select multiple options.
Location Questions
Which state, district, or territory do you live in? - Top 10
Base: 1,075 (All respondents)
Demographics
Do any children younger than 18 years of age live in your household? - Weighting Question
Base: 1,061 (99% of respondents)
What is your marital or relationship status?
Base: 1,071 (>99% of respondents)
Do you describe yourself as a woman, a man, or in another way? - Weighting Question
Base: 1,075 (All respondents)
Age Range - Weighting Question
Base: 1,075 (All respondents)
What is the highest level of school that you have completed?
Base: 1,075 (All respondents)
What is your race or ethnicity?
Base: 1,075 (All respondents)�Note: Respondents could select multiple options.
Which category represents the total combined income of all members of your household during the past 12 months?
Base: 1,059 (99% of respondents)
Are you working full or part time, going to school, keeping house, or doing something else?
Base: 1,074 (>99% of respondents)
Race/Ethnicity - Weighting Question
Base: 1,075 (All respondents)
Top Crosstabs
How likely would you be to switch providers for a better no-show policy?
| Generation | ||||
% | Silent Generation�1925 and earlier | Baby Boomers�1946 to 1964 | Generation X�1965 to 1980 | Millennials�1981 to 1996 | Generation Z�1997 and later |
[Completely + Very likely] | 0 | ⇓ 11 | 19 | ⇑ 29 | ⇑ 38 |
Completely likely | 0 | ⇓ 3 | 7 | ⇑ 13 | ⇑ 13 |
Very likely | 0 | ⇓ 8 | 12 | 16 | ⇑ 26 |
Somewhat likely | 7 | ⇓ 19 | 32 | ⇑ 37 | ⇑ 42 |
Hardly likely | 28 | ⇑ 39 | 23 | ⇓ 18 | ⇓ 13 |
Not at all likely | 66 | ⇑ 32 | 25 | ⇓ 16 | ⇓ 7 |
[Hardly + Not at all likely] | 93 | ⇑ 70 | 48 | ⇓ 34 | ⇓ 20 |
Base (n=1,070) | n=29 | n=254 | n=293 | n=319 | n=175 |
When your doctor sends you health information, what format do you prefer it to be in?
| Generation | ||||
% | Silent Generation�1925 and earlier | Baby Boomers�1946 to 1964 | Generation X�1965 to 1980 | Millennials�1981 to 1996 | Generation Z�1997 and later |
Brochures or other printed materials | 72 | ⇑ 75 | ⇑ 72 | 66 | ⇓ 53 |
Podcasts | 0 | 4 | 3 | ⇑ 8 | 9 |
YouTube videos | 7 | ⇓ 9 | 15 | ⇑ 24 | ⇑ 31 |
DVDs | 0 | 4 | 3 | 5 | 6 |
PowerPoint presentations | 3 | ⇓ 11 | 14 | 15 | ⇑ 22 |
Posters or charts | 21 | ⇓ 13 | ⇓ 18 | ⇑ 31 | ⇑ 34 |
Models or props | 0 | ⇓ 2 | ⇓ 2 | ⇑ 11 | ⇑ 15 |
Base (n=1,068) | n=29 | n=254 | n=293 | n=318 | n=174 |
Do you look for additional information than your doctor provides you, and if so where?
| Generation | ||||
% | Silent Generation�1925 and earlier | Baby Boomers�1946 to 1964 | Generation X�1965 to 1980 | Millennials�1981 to 1996 | Generation Z�1997 and later |
Brochures or other printed materials | 12 | 22 | 24 | 24 | 20 |
Podcasts | 0 | 5 | ⇓ 3 | 9 | ⇑ 12 |
YouTube videos | 12 | ⇓ 16 | ⇓ 15 | ⇑ 29 | ⇑ 38 |
DVDs | 0 | 1 | ⇓ <1 | ⇑ 4 | ⇑ 5 |
PowerPoint presentations | 0 | ⇓ 1 | 5 | 6 | ⇑ 12 |
Posters or charts | 0 | ⇓ 4 | 10 | 11 | ⇑ 14 |
Models or props | 0 | ⇓ 1 | 3 | ⇑ 6 | ⇑ 9 |
Social media | 8 | ⇓ 10 | ⇓ 13 | ⇑ 24 | ⇑ 37 |
General web search | 48 | 59 | 58 | 60 | 52 |
Other | 8 | 4 | 3 | 1 | 2 |
None of the above | 40 | ⇑ 25 | ⇑ 24 | ⇓ 14 | ⇓ 11 |
Base (n=967) | n=25 | n=223 | n=266 | n=293 | n=160 |
In the past, what are reasons you have canceled or haven′t shown up to a medical appointment?
| Marital Status Summary | |||
% | Single | Married | Divorced | Widowed |
Transportation | ⇑ 35 | ⇓ 20 | ⇑ 43 | 38 |
Work conflict | 37 | 36 | 40 | ⇓ 12 |
Personal emergency | 26 | 26 | ⇓ 15 | ⇓ 9 |
Family emergency | 25 | ⇑ 30 | 18 | ⇓ 9 |
Not feeling well enough | 31 | 33 | 28 | 41 |
Feeling anxiety/stress about the appointment | 17 | 16 | 14 | 16 |
Social Engagement | 11 | ⇑ 15 | ⇓ 3 | 9 |
Weather | 24 | 20 | 22 | 25 |
Other | ⇓ 5 | ⇑ 10 | 3 | 6 |
Base (n=788) | n=361 | n=307 | n=88 | n=32 |
In the past, what are reasons you have canceled or haven′t shown up to a medical appointment?
| Education Level | ||||
% | Less than HS | HS graduate | Some college | College graduate | Postgraduate |
Transportation | ⇑ 53 | ⇑ 36 | 29 | ⇓ 20 | ⇓ 16 |
Work conflict | ⇓ 15 | ⇓ 32 | 35 | ⇑ 49 | 43 |
Personal emergency | ⇑ 36 | 23 | 21 | 21 | 26 |
Family emergency | 19 | 21 | 24 | 25 | 31 |
Not feeling well enough | 36 | 34 | 29 | 29 | 28 |
Feeling anxiety/stress about the appointment | 17 | ⇑ 20 | 13 | 12 | 14 |
Other | 8 | ⇓ 7 | 11 | ⇑ 14 | 10 |
Base (n=878) | n=53 | n=290 | n=251 | n=198 | n=86 |
In the past, what are reasons you have canceled or haven′t shown up to a medical appointment?
| Are you working full or part time, going to school, keeping house, or doing something else? | ||||||||
% | Working full time | Working part time | Contract, freelance, or temporary employee | Not employed but looking for work | Not employed and not looking for work | In school | Homemaker | Disabled | Retired |
Transportation | ⇓ 25 | 31 | 40 | ⇑ 45 | 0 | 30 | 43 | 53 | 25 |
Work conflict | ⇑ 54 | ⇑ 48 | 60 | ⇓ 20 | 0 | 24 | 14 | 0 | ⇓ 12 |
Personal emergency | 25 | 27 | 0 | 22 | 33 | 33 | 29 | 13 | ⇓ 16 |
Family emergency | 24 | 24 | 20 | 30 | 0 | 13 | 29 | 7 | 21 |
Not feeling well enough | 31 | 25 | 0 | 31 | 33 | 26 | 29 | 53 | 35 |
Feeling anxiety/stress about the appointment | 14 | 18 | 0 | 20 | 0 | ⇑ 28 | 57 | 27 | ⇓ 9 |
Other | ⇓ 6 | 6 | 20 | 9 | 67 | 11 | 14 | 20 | ⇑ 20 |
Base (n=878) | n=385 | n=119 | n=5 | n=128 | n=3 | n=46 | n=7 | n=15 | n=170 |
In the past, what are reasons you have canceled or haven′t shown up to a medical appointment?
| Are you working full or part time, going to school, keeping house, or doing something else? | ||||||||
% | Working full time | Working part time | Contract, freelance, or temporary employee | Not employed but looking for work | Not employed and not looking for work | In school | Homemaker | Disabled | Retired |
Transportation | ⇓ 25 | 32 | 60 | ⇑ 44 | 0 | 28 | 29 | 47 | 27 |
Work conflict | ⇑ 52 | 41 | 60 | ⇓ 16 | 0 | 32 | 0 | 0 | ⇓ 13 |
Personal emergency | ⇑ 29 | 21 | 0 | 26 | 33 | 20 | 29 | 20 | ⇓ 13 |
Family emergency | 27 | 23 | 0 | 30 | 0 | 28 | 29 | 27 | 21 |
Not feeling well enough | 29 | 27 | 20 | 37 | 33 | 28 | 29 | 47 | 38 |
Feeling anxiety/stress about the appointment | 16 | 17 | 0 | 19 | 0 | 20 | 57 | 40 | ⇓ 10 |
Social Engagement | 12 | 11 | 0 | 10 | 33 | ⇑ 25 | 14 | 7 | 8 |
Weather | 21 | 29 | 40 | 22 | 0 | 15 | 14 | 7 | 24 |
Other | ⇓ 4 | 6 | 0 | 8 | 33 | 2 | 14 | 13 | ⇑ 13 |
Base (n=790) | n=354 | n=105 | n=5 | n=118 | n=3 | n=40 | n=7 | n=15 | n=143 |
Are you more likely to try a new provider with a no-fee cancellation policy?
| Are you working full or part time, going to school, keeping house, or doing something else? | ||||||||
% | Working full time | Working part time | Contract, freelance, or temporary employee | Not employed but looking for work | Not employed and not looking for work | In school | Homemaker | Disabled | Retired |
Yes | ⇑ 63 | ⇑ 70 | 20 | 61 | 75 | ⇑ 70 | 57 | 18 | ⇓ 33 |
No | ⇓ 37 | ⇓ 30 | 80 | 39 | 25 | ⇓ 30 | 43 | 82 | ⇑ 67 |
Base (n=1,069) | n=471 | n=141 | n=5 | n=147 | n=4 | n=50 | n=7 | n=17 | n=227 |
How likely would you be to switch providers for a better no-show policy?
| Are you working full or part time, going to school, keeping house, or doing something else? | ||||||||
% | Working full time | Working part time | Contract, freelance, or temporary employee | Not employed but looking for work | Not employed and not looking for work | In school | Homemaker | Disabled | Retired |
[Completely + Very likely] | ⇑ 29 | 27 | 20 | 22 | 25 | 26 | 29 | 0 | ⇓ 9 |
Completely likely | ⇑ 11 | 5 | 0 | 10 | 25 | 10 | 29 | 0 | ⇓ 4 |
Very likely | ⇑ 18 | ⇑ 22 | 20 | 12 | 0 | 16 | 0 | 0 | ⇓ 6 |
Somewhat likely | 34 | 38 | 0 | 35 | 50 | ⇑ 50 | 29 | 12 | ⇓ 18 |
Hardly likely | ⇓ 20 | 25 | 60 | 20 | 0 | 18 | 14 | 47 | ⇑ 33 |
Not at all likely | ⇓ 17 | ⇓ 11 | 20 | 24 | 25 | ⇓ 6 | 29 | 41 | ⇑ 40 |
[Hardly + Not at all likely] | ⇓ 37 | ⇓ 35 | 80 | 44 | 25 | ⇓ 24 | 43 | 88 | ⇑ 73 |
Base (n=1,069) | n=471 | n=141 | n=5 | n=147 | n=4 | n=50 | n=7 | n=17 | n=227 |
Do you look for additional information than your doctor provides you, and if so where?
| Are you working full or part time, going to school, keeping house, or doing something else? | ||||||||
% | Working full time | Working part time | Contract, freelance, or temporary employee | Not employed but looking for work | Not employed and not looking for work | In school | Homemaker | Disabled | Retired |
Brochures or other printed materials | 23 | 21 | 20 | 23 | 25 | 14 | 43 | 29 | 23 |
Podcasts | ⇑ 9 | 8 | 40 | 3 | 0 | 9 | 0 | 0 | 4 |
YouTube videos | ⇑ 27 | 30 | 60 | 18 | 25 | 30 | 14 | 18 | ⇓ 12 |
DVDs | 3 | 3 | 0 | 1 | 0 | 5 | 0 | 0 | 1 |
PowerPoint presentations | ⇑ 7 | 7 | 0 | 3 | 0 | 11 | 0 | 6 | ⇓ 2 |
Posters or charts | 11 | 13 | 0 | 7 | 0 | ⇑ 18 | 0 | 12 | ⇓ 4 |
Models or props | ⇑ 7 | 4 | 0 | 3 | 0 | 0 | 14 | 0 | 0 |
Social media | ⇑ 22 | ⇑ 29 | 0 | ⇓ 11 | 0 | ⇑ 36 | 0 | 12 | ⇓ 11 |
General web search | 57 | 60 | 80 | 55 | 75 | 52 | 86 | 71 | 57 |
Other | 2 | 4 | 0 | 2 | 0 | 0 | 14 | 0 | ⇑ 5 |
None of the above | 17 | ⇓ 11 | 20 | ⇑ 27 | 25 | 18 | 14 | 24 | 24 |
Base (n=966) | n=435 | n=124 | n=5 | n=132 | n=4 | n=44 | n=7 | n=17 | n=198 |
When your doctor sends you health information, what format do you prefer it to be in?
| Race/Ethnicity | ||||
% | White, non-Hispanic | Black, non-Hispanic | Hispanic | Asian | Other race |
Brochures or other printed materials | ⇑ 72 | ⇓ 55 | 60 | 64 | ⇓ 49 |
Podcasts | 5 | 8 | ⇑ 10 | 0 | 8 |
YouTube videos | ⇓ 15 | ⇑ 28 | ⇑ 31 | 17 | 22 |
DVDs | ⇓ 3 | 7 | 3 | ⇑ 11 | ⇑ 11 |
PowerPoint presentations | ⇓ 12 | 17 | 18 | ⇑ 28 | ⇑ 27 |
Posters or charts | ⇓ 22 | 29 | 26 | 22 | 35 |
Models or props | 6 | ⇑ 12 | 7 | 6 | 11 |
Base (n=1,068) | n=758 | n=116 | n=121 | n=36 | n=37 |
In the past, what are reasons you have canceled or haven′t shown up to a medical appointment?
| How often do you need to cancel and reschedule a medical appointment? | |||
% | Never | Rarely | Sometimes | Often |
Transportation | 0 | ⇓ 25 | ⇑ 44 | 40 |
Work conflict | 0 | 36 | 36 | 27 |
Personal emergency | 0 | 23 | 28 | 33 |
Family emergency | 0 | 24 | 29 | 20 |
Not feeling well enough | 0 | ⇓ 27 | ⇑ 44 | 47 |
Feeling anxiety/stress about the appointment | 0 | ⇓ 11 | ⇑ 28 | 47 |
Social Engagement | 0 | ⇓ 9 | ⇑ 20 | 13 |
Weather | 0 | ⇓ 19 | ⇑ 30 | 40 |
Other | 0 | 7 | 6 | 13 |
Base (n=790) | n=0 | n=577 | n=198 | n=15 |
When your doctor sends you health information, what format do you prefer it to be in?
| Are you a part of a patient loyalty program? | |
% | Yes | No |
Brochures or other printed materials | ⇓ 56 | ⇑ 69 |
Podcasts | ⇑ 23 | ⇓ 4 |
YouTube videos | ⇑ 32 | ⇓ 17 |
DVDs | ⇑ 12 | ⇓ 3 |
PowerPoint presentations | ⇑ 24 | ⇓ 13 |
Posters or charts | 30 | 23 |
Models or props | ⇑ 16 | ⇓ 6 |
Base (n=1,068) | n=114 | n=954 |
Do you look for additional information than your doctor provides you, and if so where?
| Are you a part of a patient loyalty program? | |
% | Yes | No |
Brochures or other printed materials | 24 | 22 |
Podcasts | ⇑ 20 | ⇓ 5 |
YouTube videos | ⇑ 46 | ⇓ 20 |
DVDs | ⇑ 11 | ⇓ 1 |
PowerPoint presentations | ⇑ 21 | ⇓ 4 |
Posters or charts | ⇑ 20 | ⇓ 8 |
Models or props | ⇑ 17 | ⇓ 3 |
Social media | ⇑ 43 | ⇓ 16 |
General web search | ⇓ 41 | ⇑ 60 |
Other | 0 | 3 |
None of the above | ⇓ 11 | ⇑ 21 |
Base (n=967) | n=104 | n=863 |
Questions for 2025