Building Technology Capability
Accessing Resources, Services and More
Building Technology-Capability
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Welcome!
Building Technology Capability
Accessing Resources, Services and More
27 July 2023
Agenda
Introducing our Panel
Stories of Transformation
Claw Back of Civic Space - Common Cause Zambia
EfPI Alumni Leveraging Technology to Drive Impact
Observation about Nonprofits/Social Enterprises building Tech-Capabilities
Challenges + Needs to building tech capacity
Translating non-tech business models
Social enterprises may have business models that center on in-person activities which can be difficult to scale digitally. Enterprises need support to understand the digital tools best suited to their business model.
Network + connections
Social enterprises and nonprofits may not have as robust of a network to support their technology growth and strategy. They may need more support in building industry relationships or navigating products.
Hiring
Social enterprises and nonprofits may struggle to hire technical roles due to funding disparities that make it difficult to compete with the tech sector.
Funding
Growing your technology offering or infrastructure is a major long-term recurring investment. As social enterprises and nonprofits can often be seen as “riskier” investments, they may struggle to grow their tech capacity. Nonprofit funding often prioritizes programs over infrastructure. Enterprises need flexible funding opportunities that appreciate long-term growth trajectories.
Following tech trends
Sometimes organizations can be their own roadblock to growth when they emphasize following technology trends over listening to their customers. Enterprises need support to ensure their technology infrastructure accurately reflects their customer’s needs.
For most Civil Society Organizations, the costs of tech are growing.
Source: Global Digital Readiness and Data Handling Survey, TechSoup, 2020 - Featuring 11,758 responses from 135 countries in 41 languages
. © TechSoup Global | All rights reserved
12
Civil Society Orgs have limited tech staff and more than half engage volunteers.
TYPES OF IT STAFF
3.7
3.0
10.6
FULL TIME
PART TIME
VOLUNTEER
NUMBER OF IT STAFF (AVERAGE)
FREQUENCY OF USING VOLUNTEERS FOR IT
29%
38%
33%
Frequently (weekly to monthly) |
Sometimes (monthly to yearly) |
Rarely (yearly) |
|
Source: Global Digital Readiness and Data Handling Survey, TechSoup, 2020
. © TechSoup Global | All rights reserved
13
Third party providers support varied CSO needs, including upgrades, software support and system management/backup.
3rd PARTY SERVICE PROVIDERS
(Top 5)
Hardware and software upgrades | Software support (e.g., Office 365 support) | System and backup management | Ongoing technology advice | Help desk services |
35%
30%
27%
24%
21%
Source: Global Digital Readiness and Data Handling Survey, TechSoup, 2020
. © TechSoup Global | All rights reserved
14
Despite identifying training as a barrier – and the amount available -- very little training is done.
FREQUENCY OF STAFF TRAINING
FREQUENCY OF PERFORMING STAFF TRAININGS ON DATA MANAGEMENT
78%
19%
3%
Rarely (yearly) / Never |
Sometimes (monthly to yearly) |
Frequently (weekly to monthly) |
FREQUENCY OF HOSTING STAFF TRAININGS ON DIGITAL TOOLS
78%
19%
3%
Rarely (yearly) / Never |
Sometimes (monthly to yearly) |
Frequently (weekly to monthly) |
Source: Global Digital Readiness and Data Handling Survey, TechSoup
. © TechSoup Global | All rights reserved
15
Your Organisational Offerings:
What and How to Apply
TechSoup Global Network’s Mission
To build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet.
Together, We Build a Stronger, More Resilient Civil Society
1.4+
Million
$20+
Billion
236
39
60+
TechSoup and the 60+ partners in the TechSoup Global Network have enabled 1.4+ million civil society organizations in 230+ countries and territories to receive more than the retail value of $20+ billion of technology tools, resources, and funding.
Global Network partners
Civil Society Orgs
Countries & territories
of technology, resources, and funding
languages supported
Metrics updated April 2023
TechSoup: Connecting NGOs with Mission Critical Resources
The Challenge
Global crises are on the rise with
climate change, demographic shifts,
and burgeoning autocracy upending the fabric of civil society. The world is facing rapidly rising inequities in global systems and an internet architecture that optimizes for transactions and algorithms over ethics
and human rights. NGOs face massive technology and skills gaps when responding to defend human rights and dignity.
Innovation and the design, development,
and deployment of technology is uncoordinated, and too often local
leadership in developing countries is
left out of decision-making.
The Opportunity
Grassroots community organizations and larger NGOs hold enormous potential to create inclusive value. They can bring resilience, recovery, and reconciliation.
Solution
TSGN has built the largest civil society network in the world to provide the education, access to technology, and community support that NGOs need to unlock that potential.
North �America
Europe
Latin �America
Africa
Asia �Pacific
Middle �East
MAP KEY�Countries served�TechSoup / Global Network Offices�Not currently served due to legal / political circumstances
The TechSoup Global Network
Benefits 1.44M Organizations around the world
TechSoup Marketplace
22
© TechSoup Global. All Rights Reserved.
Digital Assessment Tool
The Digital Assessment Tool (DAT) is free web application that helps nonprofits identify their level of Digital Capability through self-assessment and recommends resources tailored to enhance the organization’s effectiveness and ability to deliver greater impact.
TechSoup Courses
Launched in 2017, TechSoup Courses’ online trainings help NGOs and civil society organizations adopt and learn to use technologies to support their social missions.
The program offers:
Results to date:
NGOsource
NGOsource is TechSoup’s service that streamlines international giving by evaluating whether a non-US �organization is equivalent to a U.S. public charity (a process known as equivalency determination). �The due diligence is managed in a repository model.
NGOsource by the Numbers | |
Equivalency Determinations (ED) | 18,950+ |
Countries | 160 |
Grantmaker Members | 636+ |
Global Partners | 9 |
Languages Supported | 5 |
Facilitation of International Giving | US $3.5 billion+ |
Number of NGOs | 6,930 |
Grantmaker
A
Grantmaker
B
Grantmaker
C
NGO
STEP: Reimagining Due Diligence
Streamlining due diligence for funders and amplifying the voices of smaller, national CSOs
<Inputs by Julia: 5 minutes>
Introducing Alexandra
Introducing the TRANSFORM Support Hub
Helping professionals grow in their careers by engaging
in social impact
Enabling social enterprises to grow their revenues with capacity building support from across sectors
Helping companies achieve ESG & CSR targets by engaging and educating their employees
Brought to you by:
Helping portfolio companies grow through partnerships, networking, and capacity building
Social Enterprise
Support Organizations
Professionals
Social Enterprises
Corporations
The TRANSFORM Support Hub Network
Since launch in April 2022, the TRANSFORM Support Hub has:
How to Engage as a Social Enterprise
Additional Support Provided for Preferential Organizations
Learns About
Program & Applies
Takes Onboarding Assessment & Receives Customized Guidance
Pro Bono Expertise Support Requests
Coach | Mentor | Consulting | Advice Call | Training
Networking & Community with Peers and Industry Experts
Live Workshops
Obtains
Certification
Accepted &
Completes Onboarding
On-Demand Learning
Corporate Connections
Apply
Apply to the program, and then invite team
Onboarding scale-up assessment, and targeted tasks
Post needs: Project, connections, training, and more
Guided pro bono matching & planning process
Ongoing guidance, community, and social learning
Onboard with Assessment
Post needs: Project, connections, training, and more
Guided pro bono matching & planning process
Ongoing guidance, community, and social learning
Apply
Onboarding scale-up assessment, and targeted tasks
Assessment provides guidance on how to get the most value
Dashboard provides “next best action” based on assessment + activity
Post Your Support Needs
Guided pro bono matching & planning process
Ongoing guidance, community, and social learning
Apply
Post needs: Project, connections, training, and more
Onboarding scale-up assessment, and targeted tasks
Part-time or full-time skills-based support to deliver a project or receive consulting.
Browse professionals and suggest a project based on your needs.
Receive ongoing coaching to grow as a leader and manage your mental health.
Build your own skills with ongoing guidance from an expert with the right skills and industry experience.
Talk to a subject matter expert with specific skills and/or industry experience for a short, one-off call.
Have an expert to lead a training or facilitate a session for any number of employees on your team.
Guided Matching & Planning Process
Ongoing guidance, community, and social learning
Apply
Onboarding scale-up assessment, and targeted tasks
Guided pro bono matching & planning process
Post needs: Project, connections, training, and more
Send/Respond to Introduction Requests
Have Scoping Calls with Potential Matches
Confirm the Match & Complete the Planning Guide
Complete Your Project & Share Your Feedback
Browse experts and request introductions to speak with them. They can also message you. Messages will appear in your inbox.
After responding to introductions, schedule a call with the expert(s) to confirm they meet the needs of your organization.
Once you agree to work together, you will both receive a confirmation email. We will send you a customized Project Planning Guide to guide the next steps.
MovingWorlds will follow up with a survey to learn more about the impact you created together, along with an opportunity to share your story for a potential feature on the MovingWorlds blog!
Access Additional Training, Learning, & Community
Apply
Onboarding scale-up assessment, and targeted tasks
Post needs: Project, connections, training, and more
Guided pro bono matching & planning process
Ongoing guidance, community, and social learning
List of Learning Modules
I. Finding Product-Market Fit
II. Branding and Positioning
III. Marketing and lead generation
IV. Sales
V. Customer Success
VI. Creating Holistic Impact
VII. Raising Impact Capital
VIII. Human Resources & People Operations
IX. Business Operations & Scaling
X. Accounting, Finance, and Billing
XI. legal
Each module has a series of “lessons”. Each lesson has an interactive guide to be completed by the social enterprise, which can then be uploaded and, if desired, get a review from MovingWorlds and/or an expert.
Q & A
Listening to your Voice
Key Points
Event Updates : Future Sessions
Resources for Social Ventures
View the resource, click here
Catalyst 2030 in Numbers
197
Countries and territories served by Catalyst 2030 members
2 Billion +
Lives touched by our member organisations
2,200+
social innovators and innovators from 1200+ member organisations
www.catalyst2030.net
Why Catalyst 2030?
Key Challenges
C2030 aims to connect people and create collaborations around the world to accelerate the achievement of the SDGs by 2030.
Lack of Resources
Minimal collaboration and siloed work
Disconnect between funding models and needs
Lack of voice in decision making processes
Thank you!
for being with us today
Julia Youngs
julia@alithi.com
Melvin Chibole
ehunt@techsoup.org
Salomon Raydan
salomon@catalyst2030.net
Alexandra Nemeth
alexandra@movingworlds.org
Contact Us!
Find out more
Follow Catalyst on Social Media