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PDLP

Student Device Information Kit

- For Devices Purchased from 2026 Onwards

Updated in January 2026

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	Contents
1.	Device Contractor’s Information �(Warranty & Insurance, Service Centre Location, Claim Process)
2.	Support Services & Point-of-Contact
3.	Important Reminder: Always Back Up Data and Organise Files to Prevent Data Loss Due to Device Failure or Factory Reset

Confidential: This information is intended solely for the recipient and must not be reproduced, shared, or forwarded.

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Confidential: This information is intended solely for the recipient and must not be reproduced, shared, or forwarded.

Warranty and Insurance

1

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Apple Warranty & Insurance

Confidential: This information is intended solely for the recipient and must not be reproduced, shared, or forwarded.

Full Terms and conditions will be available online by Mid Oct

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Confidential: This information is intended solely for the recipient and must not be reproduced, shared, or forwarded.

iPad Battery Replacement Eligibility:

The capacity of the Covered Device's battery to hold an electrical charge is less than eighty percent (80%) of its original specifications.

Settings> Battery> Battery Health

For tips how to charge and maintain your iPad Battery:

https://support.apple.com/en-ie/118418

Apple Warranty & Insurance

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Repair/Replacement Limits Table

Duration of Insurance Coverage	No. of Repair/Replacement Allowed
1 Year	1 Repair / 1 Replacement
3 Years or 4 Years	2 Repairs / 1 Replacement

Coverage

Covers iPad and Apple brand accessories
2 Repairs service fees will be waived
Once 2 repairs consumed, out-of-warranty charges are applicable

Exclusion

iPads and Accessories with missing components
Any unauthorized repairs by 3^rd party providers prior

Confidential: This information is intended solely for the recipient and must not be reproduced, shared, or forwarded.

Insurance

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ITEM 05

400m from Orchard MRT

Apple Retail Store @ Orchard

Road

3

270 Orchard Road�Singapore, 238857

Apple Retail Store @ Jewel Changi

Airport

2

220m from Changi Airport MRT

78 Airport Boulevard #02-234�Singapore, 819666

220m from Bayfront MRT

4

Apple Marina Bay Sands

2 Bayfront Avenue, B2-06

Singapore, 018972

AsiaPac Apple Service Centre

1.4Km from Redhill MRT

1

Blk 219 Henderson Road

#05-01 Henderson Industrial Park

Singapore, 159556

Apple Service Centre Locations

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Support Services & Point-of-Contact

Confidential: This information is intended solely for the recipient and must not be reproduced, shared, or forwarded.

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Support Services & Point-of-Contact

School Device Collection

Before 12pm, engineer will schedule NBD collection
After 12pm, engineer will collect the following day

AsiaPac Service Centre

Operation hours: 8.30am – 5.30pm (Mon – Thurs), 8.30am – 5pm (Fri)
Sat and Sun Closed

PDLP Technical Support

Pdlp.support@asiapac.com.sg for technical enquiries

Confidential: This information is intended solely for the recipient and must not be reproduced, shared, or forwarded.

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Important Reminder: Always Back Up Data and Organise Files to Prevent Data Loss Due to Device Failure or Factory Reset

Please access and complete the A1.2g File Management and Data Back-up, an SLS self-paced module at https://go.gov.sg/sls-dlts-8, or from the SLS MOE Library:

This SLS module introduces you to the basics of digital file management on PLDs. Through this module, you will:

understand that managing and backing up data is essential;
learn tips to organise files using folders and appropriate file names;
demonstrate the ability to manage and back up data on your own PLD.