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Intro to Products At Noora

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Products we are building

HMW continue to engage with patient families at home?

Remote Engagement Service

(RES)

HMW continue to connect with and support frontline health educators?

Health Educator Platform

(HEP)

HMW have a single centralized source of truth for our data needs?

Data Management System

(DMS)

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Remote Engagement Service

Simplified service for representation

  • Multimodal: WA (scheduled messages, chatbot, and live chat), Voice (IVRS), Teletraining (live calls)

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  • Multi-condition content: MCH, NCD, Cardiovascular, TB, General Surgery/Medicine

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  • Behavior Change focus: Both instructional and narrative styles, rich media (images, gifs, short-videos)

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  • Customized to stage and severity of need

HMW continue to engage with patient families at home?

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Remote Engagement Service

HMW continue to engage with patient families at home?

500k

users subscribed on WA

100k

questions answered through RES

40k

high-risk deliveries supported

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Now

  • Augmenting Medical Support Executives in responding to patient and caregiver queries
    • Information retrieval + decision-support + response system
  • Intelligent triage of patient and caregiver messages received through all channels
    • Audio: ASR (Automatic Speech Recognition), Text-to-speech conversion
    • Text: Intent recognition, emotion analysis, translation
    • High-risk pathways
  • Handwriting recognition for automatically digitizing handwritten log-books (used for attendance)
  • Translation and contextualization of content in different languages

Future

  • Reducing barriers to onboarding a user onto our digital services
    • Current reality: IVR-based, mechanical routing of users onto the right condition area
    • Future reality: intelligent conversation based routing of users onto the right condition area
  • Differentiated interventions/dosage of messages and support based on patient likelihood to engage
  • Using patient history to predict complications or remind users of medical appointments

AI Within Noora Health

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Collect

Evidence

Improve

Engagement

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Build

Smart Response System

Looking Ahead - RES

+ A/B testing content

+ Message-based interactions (for prioritized behaviors)

+ Speech to text (AI)

+ Automating translation (AI)

+ LLMs & human collab (AI)

+ High-risk support

+ RES specific evaluations

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Health Educator Platform

HMW continue to connect with and support frontline health educators?

  • Digital Monitoring
    • Data collection/attendance
      • Multimodal LLMs to digitize forms (AI)
    • Quality monitoring
  • Continued Learning and Support
    • Synchronous learning
    • Asynchronous learning

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Data Management System

HMW have a single centralized source of truth for our data needs?